Marks Consulting Partners Limited

Marks Consulting Partners is currently looking for a Head of Income Collection to work with one of our Local Authority clients in London. What the Job Will Be Doing Leading an intervention to significantly improve income collection across temporary accommodation and associated housing portfolios Providing strategic direction and leadership to income collection teams to improve performance and maximise rental income recovery Reviewing and strengthening income collection processes, procedures and operational practices to deliver rapid improvements in performance Supporting team leaders to implement new processes, embed cultural change and improve overall service delivery Working with internal teams and third-party suppliers to implement solutions that increase collection rates and reduce arrears Monitoring income performance, identifying trends and implementing effective recovery strategies Overseeing legal recovery processes and ensuring appropriate action is taken in relation to rent arrears and income recovery Aligning income collection processes across different housing services to ensure consistency and efficiency Working closely with senior stakeholders to address financial pressures related to temporary accommodation and housing income Supporting the delivery of cost savings and financial sustainability within the housing service through improved income recovery performance What You Will Need Proven experience delivering a successful income collection service within housing, temporary accommodation or a similar environment Demonstrable experience implementing rapid interventions that lead to improved income recovery performance Strong knowledge of rent arrears management and income recovery processes Experience managing teams responsible for income collection and performance improvement Experience dealing with legal processes related to income recovery and arrears management Strong analytical skills with the ability to review financial performance data and implement effective solutions Excellent leadership and communication skills with the ability to influence stakeholders and drive service improvement A proactive and solutions-focused approach with the ability to operate effectively in a high-pressure environment

Building Surveyor Step into a role that shapes places and fast tracks your career This is a rare chance to join a respected, growing consultancy where your voice matters and your expertise is trusted. You will work on varied, high value projects across residential and commercial buildings, with the freedom to lead, influence outcomes and build a reputation you are proud of. This business is known for practical thinking, human values and doing things properly. People stay because they are supported, challenged and given room to grow. Ambition is encouraged. Balance is respected. Progression is real. What you will be doing Inspecting, surveying and advising across a wide range of building types Leading condition reports, defect investigations and acquisition surveys Preparing clear reports, schedules of work and specifications Managing and delivering large value projects with confidence Overseeing works on site and administering contracts to a high standard Mentoring and supporting developing surveyors What we are looking for Building Surveyor experiance Strong experience in defect diagnosis and report writing Confident in contract administration and project delivery Solid knowledge of Building Regulations, CDM and Party Wall matters Comfortable managing deadlines, budgets and client relationships Insurance repair experience is a bonus, not essential What you get Salary 60,000 to 70,000 depending on experience Annual bonus linked to your performance Hybrid and flexible working that fits real life Private healthcare, pension and wellbeing support Extra holiday options, cycle to work and travel loans Serious investment in learning, development and progression Why this role will excite you You will work on genuinely interesting, varied projects You will be trusted to run work, not micromanaged Your career will move forward, not stand still You will be part of a collaborative, inclusive and supportive team If you are a Chartered Building Surveyor who wants more autonomy, better projects and a place where people matter, this is your moment. Apply now. Opportunities like this do not stay quiet for long.

Marks Consulting Partners is currently looking for an Associate/Associate Director to work with one of our trusted property clients What will the job be doing? Undertake commercial property valuations across a range of asset classes. Prepare accurate valuation reports and maintain strong attention to detail. Support and mentor junior/graduate surveyors within the team. Build client relationships and assist with networking and business development. Cover South East and Greater London (mainly South London) with hybrid working after training. What will you need? MRICS-qualified and Registered Valuer status. Strong commercial valuation experience and knowledge of the valuation process. Excellent IT, communication, organisation, and time management skills. Valid driving licence for travel across the South East and Greater London. Team player, able to support junior staff and build client relationships.

Marks Consulting Partners is currently looking for a Tenancy Services Officer to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Delivering a high-quality, customer-focused housing management service to a defined patch of residents Managing approximately 750 properties, ensuring tenants comply with tenancy conditions and receive appropriate support Managing rent arrears cases up to notice stage, taking action to minimise debt and maximise income recovery Investigating and resolving low-level anti-social behaviour, nuisance, and tenancy breaches using early intervention approaches Preparing documentation for legal or enforcement action where required Supporting tenancy changes including transfers, mutual exchanges, tenancy terminations, and tenancy amendments Carrying out estate, property, and health & safety inspections and ensuring issues are reported and resolved Liaising with income, support, and property teams to provide a coordinated service to residents Providing welfare benefits advice and signposting residents to support services to sustain tenancies Maintaining accurate tenancy records, producing reports, and responding to enquiries within agreed timescales Attending resident meetings, visiting residents in their homes, and participating in partnership working with internal and external stakeholders What You Will Need Experience in tenancy management, housing management, or income management Knowledge of housing legislation, tenancy management practices, and welfare benefits Experience managing rent arrears and supporting tenancy sustainment Experience investigating anti-social behaviour or tenancy breaches Ability to prepare documentation and support legal or enforcement processes Strong communication and interpersonal skills with the ability to handle challenging situations Customer-focused approach with the ability to work independently and as part of a team Good organisational skills and the ability to manage a varied caseload and competing priorities IT proficiency including Microsoft Office and housing management systems Full driving licence and ability to travel across the borough Desirable: Professional housing qualification (e.g. CIH) or willingness to work towards Experience of court processes, mediation, or negotiation Knowledge of housing maintenance and estate management practices

Marks Consulting Partners is currently looking for a Senior Housing Officer to work with one of our Charity Association clients in Surrey What the Job Will Be Doing Leading the delivery of high-quality, customer-focused housing management services. Managing complex tenancy, safeguarding, and estate management issues. Providing housing-related support to residents to help them sustain their tenancies. Working closely with external agencies, local authorities, and legal representatives. Supporting residents with welfare benefits, financial management, and tenancy responsibilities. Driving service improvements and ensuring KPIs and service standards are achieved. Contributing to policy, procedure, and service development across housing management. Supporting the wider property and maintenance teams to resolve housing and repair issues. What You Will Need Essential: Level 4 qualification from the Chartered Institute of Housing (CIH) Proven experience within housing management or tenancy sustainment. Strong knowledge of housing legislation and best practice within the social housing sector. Experience managing complex tenancy issues, safeguarding, and resident support. Ability to work collaboratively with external partners and statutory agencies. Strong communication, problem-solving, and conflict resolution skills. Experience supporting residents with welfare benefits and financial matters. Ability to manage a varied caseload and deliver person-centred housing services.

Marks Consulting Partners are currently looking for a Complaints Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Managing a backlog of Stage 2 complaints, ensuring thorough investigation and timely resolution in line with corporate complaints procedures Reviewing Stage 1 responses and conducting independent investigations to assess the adequacy of previous responses and actions taken Drafting clear, well-reasoned Stage 2 complaint responses that address all complaint points and provide appropriate resolutions Liaising with internal departments, service managers and senior officers to gather information and evidence required for investigations Ensuring complaints are handled in accordance with the Housing Ombudsman Complaint Handling Code and relevant best practice guidance Identifying service failures, learning points and areas for improvement arising from complaints investigations Maintaining accurate records and case notes on complaints management systems Providing advice and guidance to service areas on complaint handling and complaint resolution Monitoring complaint trends and contributing to service improvement by highlighting recurring issues Supporting the organisation in meeting regulatory requirements and maintaining high standards of customer service What You Will Need Previous experience handling Stage 2 complaints within a Local Authority, Housing Association or public sector environment Strong understanding of complaints procedures and regulatory frameworks, including the Housing Ombudsman Complaint Handling Code Experience investigating complex complaints and producing detailed written responses Excellent written communication skills with the ability to produce clear, balanced and professional reports Strong analytical and problem-solving skills, with the ability to review evidence and reach fair conclusions Ability to manage a high volume of cases and prioritise workloads effectively Experience working collaboratively with multiple internal departments and stakeholders Good knowledge of housing services and local authority processes is desirable