BBS Recruitment

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles. We are currently recruiting for an experienced Council Tax Officer to work for our client in Islington and surrounding areas. Duties and Responsibilities of Council Tax Officer: To provide a wide range of best in class services that reflects and meets the needs of the diverse local community and internal customers via all access channels; telephone, email/web, face to face and written correspondence. To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both. To set up and issue Contact Islington invoices. Accurately calculate and create refunds where overpayments have been made. Identify and prepare reports for cases considered suitable for write off. Knowledge and experience of using IT. To undertake any other temporary responsibilities aligned with the overall purpose and grade of the role. To provide all services in a customer focused, courteous and efficient manner. To deal with complex enquiries across all access channels i.e. telephone, face-to-face, email and written correspondence in accordance with customer care strategies and corporate policy. To correctly handle in-coming post and link correspondence with existing files and to register applications for financial assistance from customers on the Corporate CRM within agreed timescales. Working Hours: 35, Monday- Friday 09:00am-17:00pm Requirements for Council Tax Officer: Experience of using an electronic document management system Experience of working within a multi-disciplinary team Proven relevant experience of complex customer service delivery either face to face or on the telephone Experience of working with a diverse community in a customer focused environment If you have the relevant experience, please apply with your CV.

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles. We are currently recruiting for an experienced Customer Service Advisor to work for our client in Bournemouth and surrounding areas Duties and responsibilities of Customer Service Advisor: Responsible for taking inbound calls about a range of services. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. Dealing with queries from the customers about their service charge accounts, setting up & managing payment plans and chasing arrears, including making referrals for legal action. To resolve enquires or sign-post customers in relation to the services provided that the homeowners are being charged for. To ensure in relation to garages and other non-residential rents and service charges that appropriate rents are charged across the spectrum of tenants. To open and close accounts in accordance with procedure and under the instruction of the Homeownership Manager (Income). To follow all policies and procedures and guidelines in connection with the recovery of income across Homeownership Services. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. Handle inbound calls and enquiries professionally and efficiently Working hours: 20 hours Monday Friday Hybrid Working Requirements of Customer Service Advisor: Experience of using a wide range of computerised packages. A proven commitment to high levels of customer service Please apply with your CV if you have relevant experience.

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across the Hertfordshire Area. Our client is looking for refuse loaders to join their team, based in St Albans on an ongoing basis. This is a physical, hands on, active and fast paced job. Candidates are required to attend an induction, which will involve full training before starting work. Duties will include: Helping to unload the waste at designated facilities Emptying commercial/ refuse bins to dustcart lorries. Working as part of a crew Collect household, commercial, and industrial waste from designated areas. Load refuse and recyclables onto collection vehicles safely and efficiently. Assist driver with navigation, traffic spotting, and operating lifting equipment. Ensure bins, bags, or containers are returned neatly after emptying. Follow health, safety, and hygiene procedures to minimize risks. Report damaged bins, hazardous waste, or blocked access routes. Provide basic customer service when interacting with the public. Requirements: Steel toe cap boots (essential) and High Vis (essential) Be physically fit Have good communication skills Working hours : 06:00 am - 16:00 pm from Monday - Friday If you are interested in this position, please apply with your CV.

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles. We are currently recruiting for an experienced Financial Transaction Officer to work for our client based in Lewisham and surrounding areas. The successful candidate will be part of a busy payments team based in the main council office. Duties & Responsibilities: Processing invoice payments to providers of goods and services using council systems such as Oracle and Social Care systems e.g. ContrOCC. Process and record all financial transactions accurately and efficiently. Maintain and reconcile financial records, ensuring compliance with policies and regulations. Assist in the preparation of financial reports, budgets, and forecasts. Collaborate with other departments to ensure timely processing of invoices and payments. Investigate and resolve discrepancies in financial records and transactions. Monitor financial transactions for accuracy and completeness, making corrections as necessary. Provide assistance in audits and financial reviews conducted by internal and external parties. Requirements: Experience of invoice processing is essential however previous use of the above named systems. Attention to detail is required as well as an aptitude for learning. Use of word, email/outlook are required as well as experience in communicating with internal and external agencies and organisations. Working Hours : 35 per week Should you wish to apply for this job opportunity, please send an up to date CV.