Hyperion Partners Limited

Location: Hertfordshire (with travel across the surrounding counties) Salary: Competitive, dependent on experience Hyperion Partners are working in partnership with a well established and growing organisation to recruit a Compliance Operative to join its expanding Property Services team. This is an excellent opportunity for a hands on individual with experience in property maintenance, building compliance and health & safety to play a key role in ensuring a diverse property portfolio remains safe, compliant and well maintained. The Role Reporting to the Compliance Manager, you will support the delivery of property and health & safety compliance across multiple sites. Your responsibilities will include: Carrying out routine inspections and testing of fire safety systems, including fire alarms, extinguishers and emergency lighting. Supporting legionella management and associated control measures. Undertaking planned compliance inspections and maintenance activities. Monitoring external contractors and ensuring works are completed to the required standards. Identifying property defects and potential health & safety risks, escalating issues where necessary. Responding to urgent property issues, including leaks, power outages and fire alarm faults. Completing minor repairs and general maintenance tasks. Maintaining accurate compliance records and updating relevant digital systems. Supporting colleagues with building safety procedures and providing additional assistance to the wider Repairs and Maintenance team when required. About You The successful candidate will have: Previous experience in property compliance, building maintenance or a similar environment. Practical knowledge of fire alarm systems, fire extinguishers, emergency lighting and legionella management. A good understanding of health & safety requirements and building compliance. Experience carrying out planned and cyclical maintenance across multiple sites. Strong organisational, communication and IT skills, with the ability to manage workloads independently. A relevant NVQ Level 2, City & Guilds trade qualification or equivalent practical experience. An IOSH Working Safely qualification would be advantageous, although candidates willing to undertake the training will also be considered. Additional Requirements Full UK driving licence essential. Company vehicle provided for work-related travel. Enhanced DBS check required. Flexibility to travel across Hertfordshire, Bedfordshire, Buckinghamshire and Oxfordshire. The Opportunity This is an exciting opportunity to join a growing organisation with an expanding property portfolio and an ambitious programme of investment and refurbishment. If you have a background in property maintenance or compliance and are looking for a varied, hands on role where you can make a real difference, Hyperion Partners would love to hear from you.

Hyperion Partners is working in partnership with an established property management company to recruit an experienced Commercial Property Manager to join their growing team. This is an excellent opportunity for a commercially minded property professional to take responsibility for a diverse portfolio of commercial properties, ensuring buildings are managed effectively, compliance standards are maintained and service delivery remains consistently high. The successful candidate will have a strong understanding of commercial property management, leasehold matters and service charge administration, alongside the ability to build effective relationships with clients, contractors and other stakeholders. Key responsibilities Manage a portfolio of commercial properties, ensuring buildings are maintained to a high standard and managed efficiently. Oversee service charge budgets, expenditure, reconciliations and associated reporting. Coordinate planned and reactive maintenance, liaising with contractors and external consultants. Monitor statutory compliance, health and safety requirements and building safety obligations. Manage property inspections, ensuring any issues are identified, recorded and followed up appropriately. Oversee major works and planned maintenance programmes, monitoring progress, costs and deadlines. Maintain accurate property records, management reports and compliance documentation. Liaise with landlords, managing agents, professional advisers and other stakeholders to ensure effective property operations. Support the preparation and administration of commercial property budgets and management accounts. Ensure leases, licences and other property documentation are maintained accurately and relevant obligations are monitored. Identify opportunities to improve operational efficiency, service delivery and property performance. About you The ideal candidate will have: Previous experience in commercial property management or a closely related property management role. A good understanding of commercial leases, service charge management and property compliance. Experience managing maintenance programmes, contractors and building inspections. Strong organisational skills and the ability to manage multiple priorities effectively. Excellent communication and relationship-building skills. Strong financial and administrative skills, including budget monitoring and reporting. A proactive approach to problem-solving and maintaining high property management standards. Good working knowledge of Microsoft Office and property management systems. Relevant professional qualifications, such as RICS or TPI, would be advantageous. What's on offer? A competitive salary, dependent on experience. The opportunity to manage a varied commercial property portfolio. Professional development and career progression opportunities. The chance to join an established business with a strong focus on property management and client service. Interested? If you are an experienced Commercial Property Manager looking for your next opportunity, Hyperion Partners would be keen to hear from you. Please apply with your CV or get in touch with Hyperion Partners for a confidential discussion. Hyperion Partners is acting on behalf of its client in the recruitment of this position.

An exciting opportunity has arisen for an ambitious and entrepreneurial Associate Director to join a large, established real estate management business, supporting the continued growth and development of its leasehold property management operations in Essex. This is an excellent opportunity for an individual who combines strong property management experience with a commercial mindset, a proactive approach and the ambition to make a genuine impact on the business. The successful candidate will play an important role in the day-to-day running of the branch, working closely with senior leadership to drive operational performance, identify opportunities for improvement and contribute to the wider strategic development of the business. We are particularly interested in someone who doesn't simply want to maintain the status quo, but who can bring fresh ideas, take ownership and help shape the future direction of the operation. Key Responsibilities Business Development & Growth: Identify new business opportunities, develop existing client relationships and contribute to the growth of the leasehold management portfolio. Entrepreneurial Leadership: Bring fresh ideas, commercial thinking and initiative to the business, identifying ways to improve processes, service delivery and overall performance. Branch Management: Provide practical support in the day-to-day running and development of the Essex branch, ensuring the operation runs efficiently and effectively. Operational Oversight: Support the management of a varied leasehold property portfolio, ensuring high standards of service, compliance and client satisfaction. Team Development: Work alongside and support the wider property management team, encouraging collaboration, accountability and continuous improvement. Client Relationships: Build and maintain strong relationships with freeholders, residents' management companies, directors, leaseholders and other key stakeholders. Strategic Contribution: Work closely with senior management to implement business initiatives, improve operational effectiveness and support the longer-term growth strategy. Problem Solving: Take ownership of challenges, provide solutions and proactively identify areas where the business can operate more effectively. About You We are looking for an individual who is commercially minded, entrepreneurial and motivated by the opportunity to help develop a business. You will ideally bring: A strong background in residential property management, ideally within the leasehold sector. Previous experience operating at a senior management level, with the ability to influence and support business decisions. A commercial mindset and an interest in business development and growth. The confidence and initiative to bring forward new ideas and challenge existing ways of working. Strong leadership, communication and relationship-building skills. The ability to balance strategic thinking with a hands-on, practical approach to operational management. A proactive attitude, with the confidence to take ownership and make things happen. The Ideal Candidate This role would suit an ambitious Senior Property Manager, Associate Director or experienced Property Management professional who is ready to take on broader responsibility and play a more influential role within an established business. We are less interested in someone who simply wants to oversee an existing operation and more interested in someone who wants to contribute to its development, bring entrepreneurial energy and help drive the business forward. What's on Offer Competitive salary. Senior leadership opportunity within a large and established real estate management business. The opportunity to influence the direction and development of the Essex operation. Greater responsibility and autonomy. The chance to make a tangible impact on business growth and operational performance. A supportive environment with scope for long-term career development. Apply today, or speak to Adriana at Hyperion Partners for a confidential chat!

Hyperion Partners is partnering with a leading real estate client to appoint an experienced Senior Portfolio Operations Manager to oversee a prestigious portfolio of prime residential concierge operations across London and the wider UK. This is a senior leadership opportunity for an individual with a strong background in luxury residential, five-star hospitality, or premium concierge services. The successful candidate will take ownership of operational performance, lead and develop management teams, and ensure consistently exceptional service standards across a portfolio of high-end residential developments. You will play a pivotal role in shaping the resident experience, strengthening client relationships and driving operational excellence, commercial performance and future growth. The role As Senior Portfolio Operations Manager, you will provide strategic and operational leadership across a portfolio of premium residential concierge services. You will be responsible for ensuring service excellence, developing high-performing teams and maintaining strong commercial and client outcomes. Working closely with clients, site teams and senior stakeholders, you will drive continuous improvement, introduce best practice and ensure every development delivers a personalised, discreet and consistently high-quality resident experience. Key responsibilities Portfolio leadership: Oversee the operational and commercial performance of a portfolio of prime residential concierge operations across multiple locations. Service excellence: Establish and maintain exceptional five-star service standards, ensuring a personalised and professional experience for residents and clients. Team leadership: Lead, mentor and develop Front of House Managers and their teams, promoting accountability, engagement and high performance. Client relationships: Act as the senior operational point of contact, leading client meetings, performance reviews and service improvement initiatives. Operational standards: Develop and implement SOPs, KPIs, SLAs, site audits and quality assurance frameworks to maintain consistent delivery. Commercial management: Take responsibility for portfolio budgets, P&L performance, financial reporting and operational efficiencies without compromising service quality. Mobilisation and implementation: Lead new contract mobilisations, ensuring effective recruitment, operational readiness, training and service delivery. Resident experience: Introduce innovative concierge services, lifestyle initiatives, resident events and community engagement activities. Compliance and risk: Ensure compliance with health and safety, security, risk management and relevant regulatory requirements. Business development: Support tenders, presentations, service proposals and new business opportunities, while driving contract retention and growth. About you We are looking for a confident and commercially minded leader who understands the expectations of luxury residential environments and knows how to translate exceptional service standards into consistent operational performance. You will ideally demonstrate: Significant senior management experience within five-star hospitality, luxury residential, premium concierge or high-end Front of House operations. A proven track record of managing multiple sites or a portfolio of residential concierge services. Experience leading managers and developing high-performing teams across multiple locations. A strong understanding of luxury service delivery, resident engagement and client relationship management. Experience implementing operational procedures, service standards, KPIs, SLAs and quality assurance processes. Commercial acumen, including budget management, P&L accountability and financial performance. Experience managing contract mobilisations, operational change and continuous improvement initiatives. Excellent communication, influencing and presentation skills, with the credibility to engage senior clients and stakeholders. A strong understanding of health and safety, security, risk and compliance within residential or hospitality environments. Exceptional attention to detail, professional presentation and a genuine passion for delivering outstanding customer experiences. The opportunity A senior leadership position with a leading real estate client. Responsibility for a prestigious portfolio of prime residential developments. The opportunity to shape and enhance a premium residential concierge service offering. A role combining strategic leadership, operational delivery, commercial responsibility and business development. A collaborative environment with the opportunity to influence service standards and support future growth. Interested? If you are an experienced leader in luxury residential, premium concierge or five-star hospitality and are ready to take ownership of a prestigious portfolio, we would welcome a confidential conversation. Apply through Hyperion Partners to discuss this opportunity in more detail. Please note: Due to the high volume of applications we receive, if you have not heard from us within 48 hours of submitting your application, please consider your application unsuccessful on this occasion. Thank you for your interest in the opportunity and for taking the time to apply.

Learning & Development and Quality Assurance Manager Luxury Hospitality Premium Residential & Commercial Property Multi-Site Portfolio Location: London & Multi-Site Travel Job Type: Full-Time, Permanent Recruitment Partner: Hyperion Partners The Opportunity Hyperion Partners is delighted to be partnering with an established and highly regarded property services organisation to recruit an experienced Learning & Development and Quality Assurance Manager. This is an exciting opportunity for a passionate luxury hospitality professional to shape and elevate Front of House and Concierge service standards across a prestigious portfolio of premium residential and commercial properties. Our client is seeking an individual with a strong background in five-star luxury hospitality, who can bring world-class service principles into the property management environment. The successful candidate will take ownership of developing a dedicated Front of House Service Academy, creating engaging learning programmes, implementing quality assurance frameworks and driving a culture of service excellence across multiple locations. Key Responsibilities Learning & Development Strategy: Establish, develop and manage a dedicated Front of House Service Academy, creating structured training programmes and professional development pathways. Training Design & Delivery: Design and deliver engaging training covering five-star hospitality standards, luxury concierge services, customer experience, communication, personalisation and service recovery. Digital Learning Development: Create and maintain a comprehensive digital learning library, including e-learning modules, interactive assessments, instructional videos and ongoing refresher training. Quality Assurance: Develop and implement service quality frameworks, conduct operational assessments, coordinate mystery shopping programmes and identify opportunities for continuous improvement. Customer Experience: Lead customer journey mapping initiatives, evaluate service delivery and introduce improvements to enhance resident, occupier and visitor experiences. Multi-Site Service Standards: Establish consistent Front of House procedures and luxury hospitality standards across a diverse portfolio of premium residential and commercial properties. Stakeholder Management: Collaborate with operational managers, property management teams and senior stakeholders to identify training needs and support service excellence. Performance Monitoring: Track training effectiveness, service quality, customer feedback and operational performance, producing reports and recommendations to support continuous improvement. About You We are particularly interested in candidates who have developed their careers within recognised five-star luxury hotels or international luxury hospitality groups, ideally progressing into Learning & Development, Training, Service Excellence or Quality Assurance leadership positions. The ideal candidate will demonstrate: Proven Learning & Development experience within a recognised five-star luxury hotel or international luxury hotel group. Significant experience designing, developing and personally delivering luxury hospitality training programmes. A strong understanding of five-star service standards, personalised guest experiences, professional presentation and service recovery. Experience creating structured learning programmes, training frameworks or internal service academies. The ability to independently develop digital learning materials and work with Learning Management Systems (LMS). Experience implementing service quality standards, conducting audits and delivering measurable improvements. Strong coaching, presentation, facilitation and stakeholder engagement skills. The ability to work across multiple properties, adapting training programmes to different environments and client expectations. Experience with Forbes Travel Guide standards, Leading Hotels of the World, luxury hospitality training academies or recognised service excellence frameworks would be particularly advantageous. A relevant training, facilitation or instructional design qualification, or equivalent demonstrable professional expertise, is required. Why Consider This Opportunity? This is more than a traditional training position. It offers the opportunity to create and shape a service excellence function within a growing and established property services environment. You will have the opportunity to: Establish and lead a dedicated Front of House Service Academy. Influence service standards across a prestigious multi-site property portfolio. Transfer world-class luxury hospitality principles into premium residential and commercial environments. Develop innovative digital learning and quality assurance programmes. Work closely with senior leadership and play an influential role in the organisation's ongoing growth and service development. Interested? If you are an experienced luxury hospitality Learning & Development professional looking for an opportunity to make a lasting impact beyond the traditional hotel environment, we would welcome a confidential conversation. Apply today or contact Hyperion Partners to discuss the opportunity in more detail.

Location: London Salary: Competitive, dependent on experience Contract: Temporary 6-12 Month contract Department: Income Management / Housing Start Date: Immediate start preferred About the Role We are currently seeking an organised, proactive and detail-oriented Income Administrator to join a busy income management team within a social housing organisation on a temporary basis. The successful candidate will provide administrative support to the income team, assisting with rent account management, payment monitoring, arrears administration and resident enquiries. You will help ensure rent accounts are maintained accurately, outstanding balances are monitored and residents receive a professional and supportive service. This is an excellent opportunity for someone with strong administrative skills and an understanding of social housing who can hit the ground running and support the team from day one. Key Responsibilities Provide administrative support to the income management and rent collection team. Maintain accurate rent account records and update housing management systems. Monitor rent accounts, identify outstanding balances and assist with arrears reporting. Process payments, adjustments and account information in line with internal procedures. Contact residents regarding rent accounts and outstanding balances, escalating cases where appropriate. Assist income officers with arrears cases, payment arrangements and follow-up actions. Respond to resident enquiries regarding rent payments, balances and account statements. Prepare reports, correspondence and documentation relating to rent accounts and arrears. Liaise with housing officers, income officers and other internal teams to resolve account queries. Ensure records are accurate, confidential and maintained in accordance with data protection requirements. Essential Requirements Previous experience in administration, finance or income management. Strong numerical skills and excellent attention to detail. Good communication and customer service skills. Confident using Microsoft Office, spreadsheets and database systems. Ability to manage competing priorities and meet deadlines. A professional, organised and proactive approach. Ability to work independently and contribute effectively within a busy team. Desirable Experience Experience within a housing association, local authority or social housing environment is highly desirable. Knowledge of rent accounts, income collection, arrears monitoring, housing management systems and welfare benefit-related rent queries would be an advantage. What We Offer Competitive hourly rate, dependent on experience. An opportunity to gain further experience within the social housing sector. A supportive and professional working environment. The opportunity to contribute to an important housing management function. Potential to develop your skills and experience in income management. How to Apply If you are an experienced administrator with strong numerical skills and an interest in social housing, we would love to hear from you. Please submit your CV outlining your relevant experience and availability.

Hyperion Partners is working on behalf of a client in North London to recruit an experienced Senior Property Manager to oversee a residential property portfolio, ensuring high standards of management, regulatory compliance and resident satisfaction. This is an excellent opportunity for an established property management professional with strong experience in residential block management, leasehold legislation, service charge budgets and major works. The successful candidate will take ownership of day-to-day operations while managing key stakeholder relationships and ensuring buildings are maintained to the highest standards. Key responsibilities Manage a portfolio of residential blocks and developments, ensuring efficient day-to-day operations. Oversee service charge budgets, reserve funds, expenditure forecasting and financial reporting. Lead major works, refurbishment and remediation projects from procurement through to completion. Manage Section 20 consultations in accordance with relevant leasehold legislation. Ensure compliance with the Building Safety Act, fire safety requirements and wider health and safety regulations. Conduct regular site inspections, monitor building conditions and address maintenance issues. Manage contractors, suppliers and consultants, ensuring quality, value for money and contractual performance. Build strong relationships with leaseholders, freeholders, Resident Management Companies (RMCs) and directors. Resolve complex property management issues, complaints and disputes professionally. Maintain accurate property records, compliance documentation and management reports. About you More than five years' experience in residential property or block management. Proven experience managing leasehold residential portfolios. Strong knowledge of service charge budgeting and financial management. Experience delivering major works and managing Section 20 consultations. Understanding of building safety, regulatory compliance and health and safety obligations. Excellent communication, organisation and stakeholder management skills. Ability to manage competing priorities and work independently in an on-site environment. ATPI, TPI or IRPM qualifications would be advantageous. A full UK driving licence would be beneficial. How to apply Hyperion Partners is managing this recruitment process on behalf of its client. If you have the relevant residential block management experience and are looking for your next opportunity as a Senior Property Manager, we would welcome your application. Apply today through Hyperion Partners to discuss the opportunity.

Location: London Salary: Competitive, dependent on experience Contract: Temporary 3-6 Months Start Date: Immediate start preferred Working Pattern: Full-time, hybrid working may be available About the Role We are currently recruiting an experienced Complaints Officer to join a busy social housing organisation on a temporary contract. The successful candidate will manage resident complaints from initial receipt through to resolution, ensuring investigations are thorough, responses are accurate and cases are resolved within agreed timescales. You will work closely with housing management, repairs and maintenance, customer services and other internal teams to investigate concerns, identify appropriate resolutions and improve the resident experience. This is an excellent opportunity for someone with social housing complaints experience who can hit the ground running and make an immediate contribution to a busy team. Key Responsibilities Manage a caseload of Stage 1 and Stage 2 complaints in line with internal policies and required timescales. Investigate complaints relating to repairs, maintenance, housing management and customer service. Gather evidence, review case records and liaise with relevant departments to establish the facts. Draft clear, professional and empathetic complaint responses. Ensure complaints are handled in accordance with the Housing Ombudsman's Complaint Handling Code. Monitor outstanding cases, chase updates and escalate overdue or complex complaints. Communicate with residents throughout the investigation and keep them informed of progress. Identify recurring issues, service failures and opportunities for improvement. Maintain accurate complaint records and prepare reports on case progress and outcomes. Liaise with senior managers and the Housing Ombudsman where required. Essential Requirements Previous experience managing complaints within social housing, a housing association or local authority. Good understanding of Stage 1 and Stage 2 complaint handling procedures. Knowledge of the Housing Ombudsman's Complaint Handling Code. Excellent written communication and report-writing skills. Strong investigative, analytical and problem-solving abilities. Experience managing a high-volume caseload and meeting deadlines. Ability to handle sensitive and complex resident issues professionally and empathetically. Strong organisational skills and confidence using housing management or case management systems. What We Offer Competitive hourly rate, dependent on experience. Temporary contract with an immediate start preferred. The opportunity to gain further experience within social housing. A supportive and professional working environment. The chance to make a positive difference to residents and service delivery. How to Apply If you have experience managing complaints within social housing and can deliver fair, timely and effective resolutions, we would love to hear from you.

Hyperion Partners is recruiting an experienced Service Charge Advisor to join a social housing organisation on an interim basis. We're looking for someone with experience in service charges, rent or housing finance who can confidently investigate customer queries, resolve issues and provide clear, accurate information. Key Responsibilities: Manage and resolve service charge and rent enquiries. Investigate discrepancies and explain charges to customers. Work closely with Finance, Housing and Complaints teams. Monitor outstanding queries and prevent unnecessary escalations. Support annual rent and service charge notifications. Identify recurring issues and recommend improvements. What We're Looking For: Experience in service charges, rent or housing finance. Strong customer service and query resolution skills. Experience within social housing is desirable. Excellent communication and attention to detail. Ability to manage workloads and take ownership of issues. This is a fantastic opportunity for someone who enjoys problem-solving, working with financial information and delivering excellent customer service.