Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Technical Services team The Service Desk Analyst role will will assist the company to support our customers, and also provide internal IT support within Opus, all while gaining exposure to a wide variety of different technologies. Having worked within an MSP environment previously you will be used to working closely and integrating with the wider Technical Services teams plus interaction with new projects team as well. Opus is looking for an individual keen to learn new technologies, supporting many different products and services. A desire to learn and develop into a 2nd Line Support Engineer and become officially certified via training programs. Supported by the IT and Network support team members, this is an excellent opportunity to learn on the job and via planned training development into the engineering team. Salary £30-£32k Hybrid working for a good work/life balance The talents we are excited to see You will have the following experience/skills: • Previous Service Desk experience with exposure to Microsoft and connectivity technologies • Familiarity with general Customer Service handling relationships & CRM systems • Understanding of router function and technology, Cisco Meraki an advantage • Enthusiasm for furthering career in technical support and delivery • Passion to develop and learn industry best practice, such as ITIL service strategy • Communicates effectively with customers and colleagues in other departments to ensure efforts are seamlessly aligned • Aligned with the Opus core values Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Enhanced Maternity and Paternity • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Aug 13, 2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Technical Services team The Service Desk Analyst role will will assist the company to support our customers, and also provide internal IT support within Opus, all while gaining exposure to a wide variety of different technologies. Having worked within an MSP environment previously you will be used to working closely and integrating with the wider Technical Services teams plus interaction with new projects team as well. Opus is looking for an individual keen to learn new technologies, supporting many different products and services. A desire to learn and develop into a 2nd Line Support Engineer and become officially certified via training programs. Supported by the IT and Network support team members, this is an excellent opportunity to learn on the job and via planned training development into the engineering team. Salary £30-£32k Hybrid working for a good work/life balance The talents we are excited to see You will have the following experience/skills: • Previous Service Desk experience with exposure to Microsoft and connectivity technologies • Familiarity with general Customer Service handling relationships & CRM systems • Understanding of router function and technology, Cisco Meraki an advantage • Enthusiasm for furthering career in technical support and delivery • Passion to develop and learn industry best practice, such as ITIL service strategy • Communicates effectively with customers and colleagues in other departments to ensure efforts are seamlessly aligned • Aligned with the Opus core values Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Enhanced Maternity and Paternity • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Make an impact in our Technical Services team The Service Desk Team Leader role will support the IT Service Desk Manager in overseeing day-to-day service desk activity, maintaining service standards, and helping ensure customers receive consistent, timely and effective support. This role will report into the IT Service Desk Manager and will provide operational oversight across ticket queues, phone call activity, time logging, SLA performance and service trends, ensuring information is reviewed and reported clearly to support service improvement. Having worked within an MSP environment previously you will be used to working closely and integrating with the wider Technical Services teams plus interaction with new projects team as well. Opus is looking for an ambitious individual, one who is keen to work with and learn new technologies, supporting many different products and services. Salary £33-£35k Hybrid working for a good work/life balance The talents we are excited to see You will have the following experience/skills: • Previous experience within an MSP environment working in a Service Desk Team Lead role is preferable • Exposure and familiarisation with Microsoft technologies • Some exposure and familiarisation with connectivity technologies is preferred • Familiarity with general Customer Service handling relationships & CRM systems Passion to develop and learn industry best practice, such as ITIL service strategy • Able to interpret ticket, SLA, call and time logging data, identify trends, and present clear findings • Enthusiasm for furthering career in technical support and delivery • Ability to communicate at all levels • Aligned with the Opus core values Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Enhanced Maternity and Paternity • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Aug 13, 2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Make an impact in our Technical Services team The Service Desk Team Leader role will support the IT Service Desk Manager in overseeing day-to-day service desk activity, maintaining service standards, and helping ensure customers receive consistent, timely and effective support. This role will report into the IT Service Desk Manager and will provide operational oversight across ticket queues, phone call activity, time logging, SLA performance and service trends, ensuring information is reviewed and reported clearly to support service improvement. Having worked within an MSP environment previously you will be used to working closely and integrating with the wider Technical Services teams plus interaction with new projects team as well. Opus is looking for an ambitious individual, one who is keen to work with and learn new technologies, supporting many different products and services. Salary £33-£35k Hybrid working for a good work/life balance The talents we are excited to see You will have the following experience/skills: • Previous experience within an MSP environment working in a Service Desk Team Lead role is preferable • Exposure and familiarisation with Microsoft technologies • Some exposure and familiarisation with connectivity technologies is preferred • Familiarity with general Customer Service handling relationships & CRM systems Passion to develop and learn industry best practice, such as ITIL service strategy • Able to interpret ticket, SLA, call and time logging data, identify trends, and present clear findings • Enthusiasm for furthering career in technical support and delivery • Ability to communicate at all levels • Aligned with the Opus core values Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Enhanced Maternity and Paternity • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Mobile support team The Mobile Support Team Leader role will be responsible for leading the Mobile Support team in delivering Incident and Service Request support across Opus s EE(BT), O2, and Vodafone customer estates. Operating as a player-manager, the role combines hands-on ticket resolution with day-to-day leadership of the team, managing a caseload of approximately 500 tickets per month within SLA. The role works closely with the Project Provisioning and Customer Experience teams to ensure a seamless customer journey and drives continual process improvement to help build a high-performing, scalable Mobile Support function. Additionally, you will be responsible for: • To promote and conduct exemplary customer satisfaction standards throughout all work conducted • To provide support for all smart devices and first level support for all platforms (Android/iOS) to leverage all knowledgebase articles and individual expertise to resolve mobile incidents quickly • Manage and resolve mobile service requests within SLA e.g. SIM swaps, cease/replace, account amendments, and tariff changes • To work all tariff changes, Bolt-Ons and mobile alerts thorough and effectively using best practice. To quickly identify risk where appropriate and in relation to customers mobile utilisation and spend • To effectively plan and have oversight of the various requests within the team s ownership, to execute the mobile requests within SLA • Ensuring you are kept up to date on all suppliers portals, identifying any issues that are present or may arise, effectively communicating with all suppliers • Ensure that during your designated on-call week, you have the on-call phone and laptop with you • Work closely with the Head of Technical Services to help build a high-performing department that is structured for growth, scalability, and increased automation over time, including lesson learned internal process • Provide monthly reporting to the Head of Technical Services on team performance: ticket volumes, SLA/KPI adherence, backlog status, and root cause trends Salary £36-£40k DOE Hybrid working for a good work/life balance The talents we are excited to see You will have the following experience/skills: • At least 5 GCSE Grades at C level or above to include Maths and English • Previous experience in a mobile support, customer service, or co-ordination role required, with previous team leader or supervisory experience preferred • Working knowledge of UK mobile carrier processes (EE, O2, Vodafone) is essential • Keen eye for detail and strong conflict resolution • Excellent customer care skills and work ethic • Proven ability to lead, coach, and develop a team • Ability to communicate verbally and in writing in a professional manner • Exposure to Halo PSA or Dynamics 365 CRM desirable • Aligned with the Opus core values Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Enhanced Maternity and Paternity • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Aug 12, 2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Mobile support team The Mobile Support Team Leader role will be responsible for leading the Mobile Support team in delivering Incident and Service Request support across Opus s EE(BT), O2, and Vodafone customer estates. Operating as a player-manager, the role combines hands-on ticket resolution with day-to-day leadership of the team, managing a caseload of approximately 500 tickets per month within SLA. The role works closely with the Project Provisioning and Customer Experience teams to ensure a seamless customer journey and drives continual process improvement to help build a high-performing, scalable Mobile Support function. Additionally, you will be responsible for: • To promote and conduct exemplary customer satisfaction standards throughout all work conducted • To provide support for all smart devices and first level support for all platforms (Android/iOS) to leverage all knowledgebase articles and individual expertise to resolve mobile incidents quickly • Manage and resolve mobile service requests within SLA e.g. SIM swaps, cease/replace, account amendments, and tariff changes • To work all tariff changes, Bolt-Ons and mobile alerts thorough and effectively using best practice. To quickly identify risk where appropriate and in relation to customers mobile utilisation and spend • To effectively plan and have oversight of the various requests within the team s ownership, to execute the mobile requests within SLA • Ensuring you are kept up to date on all suppliers portals, identifying any issues that are present or may arise, effectively communicating with all suppliers • Ensure that during your designated on-call week, you have the on-call phone and laptop with you • Work closely with the Head of Technical Services to help build a high-performing department that is structured for growth, scalability, and increased automation over time, including lesson learned internal process • Provide monthly reporting to the Head of Technical Services on team performance: ticket volumes, SLA/KPI adherence, backlog status, and root cause trends Salary £36-£40k DOE Hybrid working for a good work/life balance The talents we are excited to see You will have the following experience/skills: • At least 5 GCSE Grades at C level or above to include Maths and English • Previous experience in a mobile support, customer service, or co-ordination role required, with previous team leader or supervisory experience preferred • Working knowledge of UK mobile carrier processes (EE, O2, Vodafone) is essential • Keen eye for detail and strong conflict resolution • Excellent customer care skills and work ethic • Proven ability to lead, coach, and develop a team • Ability to communicate verbally and in writing in a professional manner • Exposure to Halo PSA or Dynamics 365 CRM desirable • Aligned with the Opus core values Your exclusive benefits • A comprehensive Private Healthcare and Cash Plan • Pension and life insurance • Enhanced Maternity and Paternity • Entry to the £3,000 quarterly Dreamball draw • Personalised training and development pathways • Regular fully funded companywide events • Monthly outstanding performer accolades • Enriching paid volunteering days • A rewarding Refer a friend scheme (£1,000) • The flexibility to adjust your holiday allowance (25 days pa) • Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it s all about bringing people together and creating a more engaging place to work. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Digital Transformation team We are building a focused Digital Transformation capability and are looking for a hands-on Business Analysis & Solution Design Lead to help shape how our systems, data, and processes evolve. This is not a traditional Business Analyst role. You won t just gather requirements and hand them over. You will work close to how solutions are actually designed and implemented across systems, integrations, and data to ensure change is practical, scalable, and delivers real outcomes. We operate primarily within the Microsoft ecosystem, but this role requires someone who can think beyond specific platforms, understanding how technology, data, and emerging capabilities such as AI can be leveraged to solve problems and transform how the business operates. You will sit at the centre of transformation turning business priorities into clear, buildable solutions and ensuring they are practically deliverable. Key Responsibilities Translate business outcomes into: • Clear use cases • Structured requirements • Logical delivery increments Design solutions across: • Core business systems (including Dynamics 365) • Integrations / APIs • Customer-facing platforms • Data and reporting layers Define: • Where logic should sit • How systems interact • How data flows between platforms Work closely with developers and delivery teams to: • Review solution approaches • Refine requirements • Ensure clarity and quality of build Analyse existing processes and: • Identify inefficiencies and manual overhead • Design improvements combining systems, automation, and data Define how success is measured: • Metrics • Baselines • Expected outcomes Data, AI & Modern Technology Focus A key part of this role is understanding how data and emerging technologies can drive transformation. You will: Understand how data can be structured and used to: • Improve decision-making • Enable automation • Reduce manual effort Be comfortable exploring and shaping opportunities involving: • AI-driven insights • Intelligent automation • Data-led processes You are not expected to build AI models, but you must understand: • What s possible • Where it adds value • How it fits into real-world solutions Hybrid working for a good work/life balance 2-3 days a week in the Reigate office Salary £60-£70k DOE The talents we are excited to see You will have the following experience/skills: Business Analyst, Functional Consultant and a Solution Designer Strong experience with system implementation, not just requirements Proven ability to design practical, buildable solutions MSP background is desirable Good working knowledge of: • Microsoft Dynamics 365 and/or Power Platform (important) • Integrations / APIs • Data flows between systems Understanding of how: • Data can be used to drive improvement • AI and automation can be applied in a business context • Comfortable operating: • Between business and technical teams • At both high-level and detailed system level Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life insurance Enhanced Maternity and Paternity Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide events Monthly outstanding performer accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
Aug 12, 2026
Full time
Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards. Be a key player in our Digital Transformation team We are building a focused Digital Transformation capability and are looking for a hands-on Business Analysis & Solution Design Lead to help shape how our systems, data, and processes evolve. This is not a traditional Business Analyst role. You won t just gather requirements and hand them over. You will work close to how solutions are actually designed and implemented across systems, integrations, and data to ensure change is practical, scalable, and delivers real outcomes. We operate primarily within the Microsoft ecosystem, but this role requires someone who can think beyond specific platforms, understanding how technology, data, and emerging capabilities such as AI can be leveraged to solve problems and transform how the business operates. You will sit at the centre of transformation turning business priorities into clear, buildable solutions and ensuring they are practically deliverable. Key Responsibilities Translate business outcomes into: • Clear use cases • Structured requirements • Logical delivery increments Design solutions across: • Core business systems (including Dynamics 365) • Integrations / APIs • Customer-facing platforms • Data and reporting layers Define: • Where logic should sit • How systems interact • How data flows between platforms Work closely with developers and delivery teams to: • Review solution approaches • Refine requirements • Ensure clarity and quality of build Analyse existing processes and: • Identify inefficiencies and manual overhead • Design improvements combining systems, automation, and data Define how success is measured: • Metrics • Baselines • Expected outcomes Data, AI & Modern Technology Focus A key part of this role is understanding how data and emerging technologies can drive transformation. You will: Understand how data can be structured and used to: • Improve decision-making • Enable automation • Reduce manual effort Be comfortable exploring and shaping opportunities involving: • AI-driven insights • Intelligent automation • Data-led processes You are not expected to build AI models, but you must understand: • What s possible • Where it adds value • How it fits into real-world solutions Hybrid working for a good work/life balance 2-3 days a week in the Reigate office Salary £60-£70k DOE The talents we are excited to see You will have the following experience/skills: Business Analyst, Functional Consultant and a Solution Designer Strong experience with system implementation, not just requirements Proven ability to design practical, buildable solutions MSP background is desirable Good working knowledge of: • Microsoft Dynamics 365 and/or Power Platform (important) • Integrations / APIs • Data flows between systems Understanding of how: • Data can be used to drive improvement • AI and automation can be applied in a business context • Comfortable operating: • Between business and technical teams • At both high-level and detailed system level Your exclusive benefits A comprehensive Private Healthcare and Cash Plan Pension and life insurance Enhanced Maternity and Paternity Entry to the £3,000 quarterly Dreamball draw Personalised training and development pathways Regular fully funded companywide events Monthly outstanding performer accolades Enriching paid volunteering days A rewarding Refer a friend scheme (£1,000) The flexibility to adjust your holiday allowance (25 days pa) Complimentary daily breakfasts in the office Where your values align with ours Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning Meet Opus Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients. In 2023, we launched the next phase of our ambitious growth strategy with the goal of doubling our turnover by 2026. We're on track to meet this target, and we're seeking top talent like you to join us on this exciting journey. By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally. If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.
