Your new company As an international manufacturing and production business, this organisation are leaders in their specialist field and operate out of London's West End. Due to internal mobility and progression, they have recognised the need for an Executive Assistant to join their team in supporting their CEO as well as taking on elements office management responsibilities. Your new role As an Executive Assistant within the business, this role will incorporate the following: Diary/calendar management across multiple time zones Inbox management, Processing expenses Meeting coordination Travel coordination Managing vendor contracts Liaising with internal and external stakeholders What you'll need to succeed Prior experience as an Executive Assistant to C-Suite level within the private sector is a necessity for this position. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 22, 2026
Full time
Your new company As an international manufacturing and production business, this organisation are leaders in their specialist field and operate out of London's West End. Due to internal mobility and progression, they have recognised the need for an Executive Assistant to join their team in supporting their CEO as well as taking on elements office management responsibilities. Your new role As an Executive Assistant within the business, this role will incorporate the following: Diary/calendar management across multiple time zones Inbox management, Processing expenses Meeting coordination Travel coordination Managing vendor contracts Liaising with internal and external stakeholders What you'll need to succeed Prior experience as an Executive Assistant to C-Suite level within the private sector is a necessity for this position. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Trainee Paraplanner Remote position with occasional travel to Sheffield for team meetings and training sessions (once a month for the day) Salary 30,000 - 34,000 (depending on experience) About the Role Our client is an independent financial advice business committed to delivering clear, high-quality guidance to it's customers. Operating within a well-supported regulatory framework, the business benefits from established compliance, processes, and systems. Built around a fully remote working model, the team collaborates effectively through structured workflows, regular engagement, and ongoing development. Due to continued growth, they are looking for a Paraplanner/Trainee Paraplanner to support advisers in delivering excellent client outcomes. The Role This is an opportunity to join a growing paraplanning function, supporting financial advisers with a wide range of client-focused activities. You will work within a structured environment, using established templates and processes to prepare documentation, carry out research, and assist with ongoing servicing. The role offers exposure to high-net-worth clients and complex financial planning, providing a strong foundation for long-term career development within paraplanning. Key Responsibilities Assist financial advisers in preparing: Suitability reports Financial recommendations Conduct research across pensions, investments, protection, and retirement planning Maintain accurate and compliant client records across internal systems and provider platforms Ensure all client files meet regulatory and compliance standards Support administration tasks relating to new business submissions Client onboarding Ongoing servicing and reviews Action client-related transactions (e.g. contributions, withdrawals, fund switches) Collaborate with advisers and the wider team to deliver a seamless client experience Monitor provider updates and regulatory changes relevant to recommendations Develop technical knowledge of financial planning products and advice processes Requirements (Essential) Minimum 3+ years' experience within a financial services administration or financial advisory environment Strong understanding of financial services processes and client life cycle Solid administrative background with excellent organisational skills High level of attention to detail and accuracy Strong written communication skills, particularly for report preparation Ability to work independently in a remote environment Strong time management skills with the ability to prioritise workload Desirable Skills & Experience Exposure to paraplanning or report writing Knowledge of pensions, investments, and tax planning (e.g. CGT, IHT) Experience using financial planning or workflow systems Personal Attributes Self-motivated and proactive Resilient and able to manage busy periods (e.g. tax year-end) Comfortable working in a structured yet autonomous environment Eager to learn and develop within financial services Working Pattern & Environment Fully remote working model Occasional travel to Sheffield required for team meetings, training, and collaboration Structured workflow system with task allocation based on complexity and timelines Regular team development sessions, including technical and process training What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 22, 2026
Full time
Job Title: Trainee Paraplanner Remote position with occasional travel to Sheffield for team meetings and training sessions (once a month for the day) Salary 30,000 - 34,000 (depending on experience) About the Role Our client is an independent financial advice business committed to delivering clear, high-quality guidance to it's customers. Operating within a well-supported regulatory framework, the business benefits from established compliance, processes, and systems. Built around a fully remote working model, the team collaborates effectively through structured workflows, regular engagement, and ongoing development. Due to continued growth, they are looking for a Paraplanner/Trainee Paraplanner to support advisers in delivering excellent client outcomes. The Role This is an opportunity to join a growing paraplanning function, supporting financial advisers with a wide range of client-focused activities. You will work within a structured environment, using established templates and processes to prepare documentation, carry out research, and assist with ongoing servicing. The role offers exposure to high-net-worth clients and complex financial planning, providing a strong foundation for long-term career development within paraplanning. Key Responsibilities Assist financial advisers in preparing: Suitability reports Financial recommendations Conduct research across pensions, investments, protection, and retirement planning Maintain accurate and compliant client records across internal systems and provider platforms Ensure all client files meet regulatory and compliance standards Support administration tasks relating to new business submissions Client onboarding Ongoing servicing and reviews Action client-related transactions (e.g. contributions, withdrawals, fund switches) Collaborate with advisers and the wider team to deliver a seamless client experience Monitor provider updates and regulatory changes relevant to recommendations Develop technical knowledge of financial planning products and advice processes Requirements (Essential) Minimum 3+ years' experience within a financial services administration or financial advisory environment Strong understanding of financial services processes and client life cycle Solid administrative background with excellent organisational skills High level of attention to detail and accuracy Strong written communication skills, particularly for report preparation Ability to work independently in a remote environment Strong time management skills with the ability to prioritise workload Desirable Skills & Experience Exposure to paraplanning or report writing Knowledge of pensions, investments, and tax planning (e.g. CGT, IHT) Experience using financial planning or workflow systems Personal Attributes Self-motivated and proactive Resilient and able to manage busy periods (e.g. tax year-end) Comfortable working in a structured yet autonomous environment Eager to learn and develop within financial services Working Pattern & Environment Fully remote working model Occasional travel to Sheffield required for team meetings, training, and collaboration Structured workflow system with task allocation based on complexity and timelines Regular team development sessions, including technical and process training What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company Hays is working on an exciting role to recruit a Facilities Manager on a permanent basis this person is responsible for the effective management, maintenance, and development of the Council's physical assets and facilities. This role ensures safe, compliant, and efficient operations across all sites, including Public Conveniences. The post holder will lead operational delivery, oversee asset management and maintenance programmes, ensure Health & Safety compliance, and contribute to the strategic direction to deliver high-quality services to the community. Your new role As a Facitlies Manager your role will involve: Asset & Facilities Management Oversee the maintenance and operational management of all facilities, ensuring they remain safe, compliant, and fit for purpose Develop and deliver planned maintenance programmes, monitoring costs and performance Ensure effective management of public-facing facilities and services Manage day-to-day service delivery across multiple facilities and operational teams Ensure services are delivered efficiently, within budget, and in line with organisational policies Lead on emergency response procedures and facilities-related incidents Lead, manage, and develop operational staff, including recruitment, training, and performance management Allocate workloads and ensure effective team performance Take ownership of Health & Safety across all facilities, ensuring full legislative compliance Maintain robust processes, procedures, and documentation Manage budgets relating to facilities and maintenance Oversee supplier and contractor relationships, ensuring value for money and service quality Monitor financial performance and identify efficiencies Act as a key point of contact for internal and external stakeholders Build and maintain effective working relationships with contractors, partners, and service users Contribute to reporting and attend meetings as required Support the development of asset management strategies and service improvements Provide insight and data to inform decision-making and future planning Contribute to broader organisational objectives and community outcomes What you'll need to succeed Strong experience in facilities or asset management Proven knowledge of Health & Safety legislation and compliance Excellent organisational skills, with the ability to manage multiple priorities Strong interpersonal and communication skills Experience managing budgets and working with financial data Ability to lead and motivate teams effectively High level of integrity, professionalism, and reliability Proactive, solutions-focused approach Desirable Experience within a public sector or community-focused environment Relevant qualifications in Facilities Management or Health & Safety (e.g. NEBOSH) Knowledge of asset management systems and processes What you'll get in return What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 22, 2026
Full time
Your new company Hays is working on an exciting role to recruit a Facilities Manager on a permanent basis this person is responsible for the effective management, maintenance, and development of the Council's physical assets and facilities. This role ensures safe, compliant, and efficient operations across all sites, including Public Conveniences. The post holder will lead operational delivery, oversee asset management and maintenance programmes, ensure Health & Safety compliance, and contribute to the strategic direction to deliver high-quality services to the community. Your new role As a Facitlies Manager your role will involve: Asset & Facilities Management Oversee the maintenance and operational management of all facilities, ensuring they remain safe, compliant, and fit for purpose Develop and deliver planned maintenance programmes, monitoring costs and performance Ensure effective management of public-facing facilities and services Manage day-to-day service delivery across multiple facilities and operational teams Ensure services are delivered efficiently, within budget, and in line with organisational policies Lead on emergency response procedures and facilities-related incidents Lead, manage, and develop operational staff, including recruitment, training, and performance management Allocate workloads and ensure effective team performance Take ownership of Health & Safety across all facilities, ensuring full legislative compliance Maintain robust processes, procedures, and documentation Manage budgets relating to facilities and maintenance Oversee supplier and contractor relationships, ensuring value for money and service quality Monitor financial performance and identify efficiencies Act as a key point of contact for internal and external stakeholders Build and maintain effective working relationships with contractors, partners, and service users Contribute to reporting and attend meetings as required Support the development of asset management strategies and service improvements Provide insight and data to inform decision-making and future planning Contribute to broader organisational objectives and community outcomes What you'll need to succeed Strong experience in facilities or asset management Proven knowledge of Health & Safety legislation and compliance Excellent organisational skills, with the ability to manage multiple priorities Strong interpersonal and communication skills Experience managing budgets and working with financial data Ability to lead and motivate teams effectively High level of integrity, professionalism, and reliability Proactive, solutions-focused approach Desirable Experience within a public sector or community-focused environment Relevant qualifications in Facilities Management or Health & Safety (e.g. NEBOSH) Knowledge of asset management systems and processes What you'll get in return What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role. Ability to work effectively in a fast-paced, evolving environment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications. Experience coordinating schedules, operations, or service delivery. Experience scheduling field-based service engineers. Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 22, 2026
Full time
Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role. Ability to work effectively in a fast-paced, evolving environment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications. Experience coordinating schedules, operations, or service delivery. Experience scheduling field-based service engineers. Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company Hays are working with an amazing business who are seeking a proactive and highly organised Administrative Assistant to support a fast-paced Accounts and Sales office environment within the construction sector.This is a varied position requiring a confident individual who can provide comprehensive administrative support, act as a key point of contact for customers and suppliers, and assist with financial and operational processes. The role offers an excellent opportunity for someone looking to develop their skills and take ownership within a growing and dynamic business. Your new role Administration & Office Support Undertake general office administration duties to ensure the smooth running of daily operations Manage incoming calls, emails, and customer enquiries, acting as the first point of contact Conduct outbound calls to customers and suppliers to resolve queries Handle post-related duties including printing, sorting, and franking Process and print daily invoice documentation, ensuring accurate date stamping and filing Check and verify haulier invoices, investigating and resolving discrepancies Match delivery tickets to purchase invoices with a high level of accuracy Import data into accounting systems (e.g. Sage) and reconcile totals Generate and maintain spreadsheets for invoice tracking and reporting Record and track unexpected haulier charges to support payroll processes Input and manage data across internal systems and third-party platforms Produce reports and maintain accurate records for operational and financial tracking Enter account information into invoicing systems Liaise effectively with internal teams, customers, and external suppliers Obtain and provide Proofs of Delivery (PODs) as required Ensure high levels of customer service and responsiveness at all times What you'll need to succeed Previous experience within a busy administrative or office support role Strong IT skills, including Microsoft Office (Word, Excel, Outlook) Experience with accounting systems (e.g. Sage) is advantageous Excellent organisational skills with strong attention to detail Confident telephone manner and strong communication abilities Ability to work independently and manage multiple tasks effectively Strong numerical and literacy skills Customer-focused with a professional and proactive approach Willingness to learn, develop, and take ownership of responsibilities What you'll get in return What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 22, 2026
Full time
Your new company Hays are working with an amazing business who are seeking a proactive and highly organised Administrative Assistant to support a fast-paced Accounts and Sales office environment within the construction sector.This is a varied position requiring a confident individual who can provide comprehensive administrative support, act as a key point of contact for customers and suppliers, and assist with financial and operational processes. The role offers an excellent opportunity for someone looking to develop their skills and take ownership within a growing and dynamic business. Your new role Administration & Office Support Undertake general office administration duties to ensure the smooth running of daily operations Manage incoming calls, emails, and customer enquiries, acting as the first point of contact Conduct outbound calls to customers and suppliers to resolve queries Handle post-related duties including printing, sorting, and franking Process and print daily invoice documentation, ensuring accurate date stamping and filing Check and verify haulier invoices, investigating and resolving discrepancies Match delivery tickets to purchase invoices with a high level of accuracy Import data into accounting systems (e.g. Sage) and reconcile totals Generate and maintain spreadsheets for invoice tracking and reporting Record and track unexpected haulier charges to support payroll processes Input and manage data across internal systems and third-party platforms Produce reports and maintain accurate records for operational and financial tracking Enter account information into invoicing systems Liaise effectively with internal teams, customers, and external suppliers Obtain and provide Proofs of Delivery (PODs) as required Ensure high levels of customer service and responsiveness at all times What you'll need to succeed Previous experience within a busy administrative or office support role Strong IT skills, including Microsoft Office (Word, Excel, Outlook) Experience with accounting systems (e.g. Sage) is advantageous Excellent organisational skills with strong attention to detail Confident telephone manner and strong communication abilities Ability to work independently and manage multiple tasks effectively Strong numerical and literacy skills Customer-focused with a professional and proactive approach Willingness to learn, develop, and take ownership of responsibilities What you'll get in return What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company An established and highly respected construction and design & build specialist with a long-standing reputation for delivering high-quality workspace solutions across the South of England. Working with a diverse client base, from SMEs to blue-chip organisations, the business is known for its strong customer focus, collaborative team culture, and commitment to delivering projects to the highest standards. The company offers a modern, well-equipped office environment and prides itself on fostering a supportive, close-knit team where individuals can thrive. Your new role As a Contracts Administrator, you will play a key role in supporting the successful delivery of multiple construction and fit-out projects, from initial handover through to completion. Working closely with Contracts Managers and internal teams, you will be responsible for coordinating project activities, ensuring documentation is accurate and up to date, and helping to keep projects on schedule and within budget. Your responsibilities will include: Supporting project handovers and coordinating activities across multiple live projects. Raising and managing purchase orders, tracking orders through to delivery on site. Maintaining cost sheets and assisting with financial tracking of projects. Managing project documentation, contract files, and project records. Liaising with suppliers, subcontractors, and internal teams to ensure smooth delivery. Supporting health & safety compliance, including RAMS and certification tracking. Assisting with building regulations applications and project close-out documentation. This is a part-time, office-based position (20 hours per week) based in Romsey, with occasional site visits. What you'll need to succeed To be successful in this role, you will bring a strong administrative and coordination background, ideally within a construction, design & build, or engineering environment. You will have: Previous experience in a Contracts Administrator, Project Administrator, or similar role A background in construction, fit-out, or related industry (preferred) Experience with purchase orders, cost tracking, and project documentation Strong organisational skills with the ability to manage multiple projects simultaneously Excellent communication skills and confidence in liaising with various stakeholders. Good working knowledge of Microsoft Office and project/database systems. A proactive, detail-oriented mindset and a collaborative approach will be key to success in this role. What you'll get in return Competitive salary (pro rata, part-time hours) Flexible working pattern - 20 hours per week (Monday to Friday) Supportive and friendly team environment Modern office facilities and a positive workplace culture Company benefits including pension, generous holiday allowance (pro rata), and additional perks. The opportunity to work across varied and engaging projects within a growing organisation What you need to do now If you're an organised and proactive administrator with experience in construction or project environments and are looking for a flexible, part-time opportunity within a supportive team, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 22, 2026
Full time
Your new company An established and highly respected construction and design & build specialist with a long-standing reputation for delivering high-quality workspace solutions across the South of England. Working with a diverse client base, from SMEs to blue-chip organisations, the business is known for its strong customer focus, collaborative team culture, and commitment to delivering projects to the highest standards. The company offers a modern, well-equipped office environment and prides itself on fostering a supportive, close-knit team where individuals can thrive. Your new role As a Contracts Administrator, you will play a key role in supporting the successful delivery of multiple construction and fit-out projects, from initial handover through to completion. Working closely with Contracts Managers and internal teams, you will be responsible for coordinating project activities, ensuring documentation is accurate and up to date, and helping to keep projects on schedule and within budget. Your responsibilities will include: Supporting project handovers and coordinating activities across multiple live projects. Raising and managing purchase orders, tracking orders through to delivery on site. Maintaining cost sheets and assisting with financial tracking of projects. Managing project documentation, contract files, and project records. Liaising with suppliers, subcontractors, and internal teams to ensure smooth delivery. Supporting health & safety compliance, including RAMS and certification tracking. Assisting with building regulations applications and project close-out documentation. This is a part-time, office-based position (20 hours per week) based in Romsey, with occasional site visits. What you'll need to succeed To be successful in this role, you will bring a strong administrative and coordination background, ideally within a construction, design & build, or engineering environment. You will have: Previous experience in a Contracts Administrator, Project Administrator, or similar role A background in construction, fit-out, or related industry (preferred) Experience with purchase orders, cost tracking, and project documentation Strong organisational skills with the ability to manage multiple projects simultaneously Excellent communication skills and confidence in liaising with various stakeholders. Good working knowledge of Microsoft Office and project/database systems. A proactive, detail-oriented mindset and a collaborative approach will be key to success in this role. What you'll get in return Competitive salary (pro rata, part-time hours) Flexible working pattern - 20 hours per week (Monday to Friday) Supportive and friendly team environment Modern office facilities and a positive workplace culture Company benefits including pension, generous holiday allowance (pro rata), and additional perks. The opportunity to work across varied and engaging projects within a growing organisation What you need to do now If you're an organised and proactive administrator with experience in construction or project environments and are looking for a flexible, part-time opportunity within a supportive team, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company We are working with an established international organisation seeking a Technical Customer Services specialist to join its specialist technical team. This role is focused on delivering high-quality technical support to both internal stakeholders and external customers, ensuring effective use, integration, and troubleshooting of complex equipment and software solutions. The successful candidate will play a key role in enhancing the overall customer experience through expert guidance and problem resolution. Your new role As a Technical Customer Services Administrator, your role will involve: Technical Support & Troubleshooting. Act as a primary point of contact for technical queries relating to product functionality, applications, and system integration. Diagnose and resolve hardware, software, and workflow issues. Escalate complex or unresolved issues to specialist teams where appropriate. Customer Support, Enablement & Training. Support customers in understanding and using equipment and software effectively. Deliver technical guidance and assist with problem-solving. Contribute to the development of user guides, FAQs, and training materials. Support delivery of training sessions (remote or on-site where required). Pre-Sales & Post-Sales Support. Collaborate with commercial teams to support demonstrations and technical discussions. Assist with onboarding new customers and provide ongoing technical support throughout the customer lifecycle. Knowledge Management & Continuous Improvement. Accurately document technical issues, resolutions, and processes. Maintain and contribute to internal knowledge bases and customer-facing resources. Identify recurring issues and suggest improvements to products, processes, or documentation. Cross-Functional Collaboration. Work closely with engineering, product, and customer-facing teams to improve overall service delivery. Coordinate with field-based teams for issues requiring on-site intervention or repair. What you'll need to succeed Strong technical understanding of equipment, systems, or manufacturing-related technologies. Proven ability to diagnose and resolve technical issues across hardware and software. Excellent communication skills, with the ability to explain complex technical concepts clearly. Strong attention to detail with high-quality documentation skills. Experience in a technical support, applications engineering, or similar role. Experience within industrial, engineering, or manufacturing environments. Exposure to customer-facing technical roles supporting complex products or systems. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 22, 2026
Full time
Your new company We are working with an established international organisation seeking a Technical Customer Services specialist to join its specialist technical team. This role is focused on delivering high-quality technical support to both internal stakeholders and external customers, ensuring effective use, integration, and troubleshooting of complex equipment and software solutions. The successful candidate will play a key role in enhancing the overall customer experience through expert guidance and problem resolution. Your new role As a Technical Customer Services Administrator, your role will involve: Technical Support & Troubleshooting. Act as a primary point of contact for technical queries relating to product functionality, applications, and system integration. Diagnose and resolve hardware, software, and workflow issues. Escalate complex or unresolved issues to specialist teams where appropriate. Customer Support, Enablement & Training. Support customers in understanding and using equipment and software effectively. Deliver technical guidance and assist with problem-solving. Contribute to the development of user guides, FAQs, and training materials. Support delivery of training sessions (remote or on-site where required). Pre-Sales & Post-Sales Support. Collaborate with commercial teams to support demonstrations and technical discussions. Assist with onboarding new customers and provide ongoing technical support throughout the customer lifecycle. Knowledge Management & Continuous Improvement. Accurately document technical issues, resolutions, and processes. Maintain and contribute to internal knowledge bases and customer-facing resources. Identify recurring issues and suggest improvements to products, processes, or documentation. Cross-Functional Collaboration. Work closely with engineering, product, and customer-facing teams to improve overall service delivery. Coordinate with field-based teams for issues requiring on-site intervention or repair. What you'll need to succeed Strong technical understanding of equipment, systems, or manufacturing-related technologies. Proven ability to diagnose and resolve technical issues across hardware and software. Excellent communication skills, with the ability to explain complex technical concepts clearly. Strong attention to detail with high-quality documentation skills. Experience in a technical support, applications engineering, or similar role. Experience within industrial, engineering, or manufacturing environments. Exposure to customer-facing technical roles supporting complex products or systems. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Hays Business Support
Stoke-on-trent, Staffordshire
Your new companyA well-established manufacturing organisation based in Stoke-on-Trent, this business operates within a fast-paced, quality-driven environment and has a strong reputation for delivering high standards across its product range. With a focus on operational efficiency and continuous improvement, the company offers a stable platform for a procurement professional to take ownership of supply chain performance and add real commercial value.Your new role As Procurement Lead, you will take responsibility for managing the end-to-end procurement and supply chain function, ensuring the efficient sourcing, purchasing, and availability of raw materials, consumables, and finished goods.You will play a key role in maintaining optimal stock levels to support production and customer demand, while delivering cost savings and improving supplier performance. Key responsibilities will include: Managing supplier relationships, including negotiation, performance review, and supplier audits Leading the procurement of goods, materials, packaging, and services Monitoring and maintaining stock levels, including physical stock checks and inventory control Supporting production and commercial teams to align supply with demand Managing consignment stock, including off-site stock control and reporting Overseeing import processes, including coordination of logistics and documentation Producing regular reporting, including stock valuation and data analysis Supporting wider business functions with procurement strategy and operational improvements This is a hands-on role requiring both strategic input and day-to-day operational management. What you'll need to succeed Proven experience in a procurement or supply chain role within a manufacturing or distribution environment Strong end-to-end supply chain management experience Solid knowledge of inventory control systems and stock management processes Experience negotiating with suppliers and managing commercial relationships Strong analytical skills with the ability to produce and interpret data and reports Proficiency in Microsoft Office, particularly Excel Excellent communication and stakeholder management skills Desirable: Experience within a regulated or ISO-compliant environment Knowledge of hazardous materials or chemical supply chains A relevant supply chain or procurement qualification What you'll get in return Competitive salary of 40,000 - 50,000 per annum (dependent on experience) Monday to Friday working pattern: 8:30am - 5:00pm 26 days annual leave plus bank holidays Pension scheme (auto-enrolment) Opportunity to take ownership of a key function within the business and influence supply chain strategy If you're an experienced procurement professional looking for a role where you can make a tangible impact, this is an excellent opportunity to step into a leadership position within a growing organisation. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 22, 2026
Full time
Your new companyA well-established manufacturing organisation based in Stoke-on-Trent, this business operates within a fast-paced, quality-driven environment and has a strong reputation for delivering high standards across its product range. With a focus on operational efficiency and continuous improvement, the company offers a stable platform for a procurement professional to take ownership of supply chain performance and add real commercial value.Your new role As Procurement Lead, you will take responsibility for managing the end-to-end procurement and supply chain function, ensuring the efficient sourcing, purchasing, and availability of raw materials, consumables, and finished goods.You will play a key role in maintaining optimal stock levels to support production and customer demand, while delivering cost savings and improving supplier performance. Key responsibilities will include: Managing supplier relationships, including negotiation, performance review, and supplier audits Leading the procurement of goods, materials, packaging, and services Monitoring and maintaining stock levels, including physical stock checks and inventory control Supporting production and commercial teams to align supply with demand Managing consignment stock, including off-site stock control and reporting Overseeing import processes, including coordination of logistics and documentation Producing regular reporting, including stock valuation and data analysis Supporting wider business functions with procurement strategy and operational improvements This is a hands-on role requiring both strategic input and day-to-day operational management. What you'll need to succeed Proven experience in a procurement or supply chain role within a manufacturing or distribution environment Strong end-to-end supply chain management experience Solid knowledge of inventory control systems and stock management processes Experience negotiating with suppliers and managing commercial relationships Strong analytical skills with the ability to produce and interpret data and reports Proficiency in Microsoft Office, particularly Excel Excellent communication and stakeholder management skills Desirable: Experience within a regulated or ISO-compliant environment Knowledge of hazardous materials or chemical supply chains A relevant supply chain or procurement qualification What you'll get in return Competitive salary of 40,000 - 50,000 per annum (dependent on experience) Monday to Friday working pattern: 8:30am - 5:00pm 26 days annual leave plus bank holidays Pension scheme (auto-enrolment) Opportunity to take ownership of a key function within the business and influence supply chain strategy If you're an experienced procurement professional looking for a role where you can make a tangible impact, this is an excellent opportunity to step into a leadership position within a growing organisation. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company A global technology business based in London's West End. Your new role This is an all-encompassing role supporting the Global CEO. The main priorities will be extensive global travel booking, organising and preparing for meetings, liaising with non-exec Directors and organising board meetings. You will also provide personal EA support alongside the business requirements. What you'll need to succeed You must have previous experience within a global, listed business, supporting at c-suite level. Ideally, you will have worked in a complex business with multiple departments/subsidiaries. What you'll get in return A competitive salary of 60-65k and a very flexible working environment. This role offers significant hybrid working but does need flexibility around the CEOs schedule. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 22, 2026
Full time
Your new company A global technology business based in London's West End. Your new role This is an all-encompassing role supporting the Global CEO. The main priorities will be extensive global travel booking, organising and preparing for meetings, liaising with non-exec Directors and organising board meetings. You will also provide personal EA support alongside the business requirements. What you'll need to succeed You must have previous experience within a global, listed business, supporting at c-suite level. Ideally, you will have worked in a complex business with multiple departments/subsidiaries. What you'll get in return A competitive salary of 60-65k and a very flexible working environment. This role offers significant hybrid working but does need flexibility around the CEOs schedule. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Location: Gatwick AirportStart Date: April/May 2026 Pay: 16- 19 per hour (DOE) Shifts: Day & Night Hays work with a number of subcontractors on site at Gatwick Airport. Over the next 12 months, it is anticipated that workload will increase to support the Pier 6 extension and Northern Runway Project. We are looking for experienced Labourers, who are interested in either day or night shifts. - Moving materials - Logistics - Groundworks - Demolition and retail strip-out work - Fit out projects - Assisting Tradespeople/Engineers where required This is an excellent opportunity to work on high-profile airport projects in a secure and professional environment. Requirements You will have previously worked as a Labourer. A valid CSCS Card is essential. You will be reliable, punctual, and safety-conscious. As part of the assignment, Hays will issue you a full airside pass. This process can take several weeks and requires: Photo ID, 5-year checkable work history (inc. references), Basic DBS Check. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 21, 2026
Seasonal
Location: Gatwick AirportStart Date: April/May 2026 Pay: 16- 19 per hour (DOE) Shifts: Day & Night Hays work with a number of subcontractors on site at Gatwick Airport. Over the next 12 months, it is anticipated that workload will increase to support the Pier 6 extension and Northern Runway Project. We are looking for experienced Labourers, who are interested in either day or night shifts. - Moving materials - Logistics - Groundworks - Demolition and retail strip-out work - Fit out projects - Assisting Tradespeople/Engineers where required This is an excellent opportunity to work on high-profile airport projects in a secure and professional environment. Requirements You will have previously worked as a Labourer. A valid CSCS Card is essential. You will be reliable, punctual, and safety-conscious. As part of the assignment, Hays will issue you a full airside pass. This process can take several weeks and requires: Photo ID, 5-year checkable work history (inc. references), Basic DBS Check. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
An exceptional opportunity has arisen for an experienced and proactive Manufacturing Scheduler / Coordinator to join a world-class manufacturing team based in Leicester. This is a fixed-term contract, and plays a pivotal role in ensuring production runs smoothly, on time, and to the highest standards of luxury quality during a period of maternity cover. You will act as the key link between internal and external craft workshops. If you have a keen eye for detail, a passion for high-end British craft skills, and a background in manufacturing coordination, this is the perfect challenge for you. Key Responsibilities Production Scheduling: Create, accurately maintain, and communicate a seamless production schedule for high-end furniture and lighting orders from deposit through to completion. Workshop Coordination: Oversee workloads across both in-house and third-party workshops, ensuring orders are completed to standard and ready at least a week prior to shipping. Quality Assurance & Inspections: Receive workshop deliveries, conduct pre-quality inspections, and schedule pre-QC site visits to remote workshops. Financial & Stock Admin: Raise production purchase orders, approve high-value invoices in a timely manner, and provide accurate monthly output figures and third-party stock reports. Bespoke Estimating: Provide estimated costs for custom and bespoke projects, and manage order sheets. Relationship Management: Maintain strong working relationships with remote workshops and suppliers to ensure delivery timelines and quality benchmarks are achievable. What We Are Looking For Industry Experience: A minimum of 3 years' experience in a similar scheduling or coordination role within a manufacturing environment. Technical Skills: Confident working across multiple Excel files. Experience with Microsoft Office and SAP (or a similar ERP system) is an advantage. Key Traits: A "can-do" attitude, self-motivated, and enthusiastic. You must possess a keen eye for detail and an appreciation for premium materials and craft skills. Logistics: A full UK driving licence and a willingness to travel regularly. What's on Offer? A competitive salary of 32,000 - 33,000. Opportunity for it to become permanent. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 20, 2026
Contractor
An exceptional opportunity has arisen for an experienced and proactive Manufacturing Scheduler / Coordinator to join a world-class manufacturing team based in Leicester. This is a fixed-term contract, and plays a pivotal role in ensuring production runs smoothly, on time, and to the highest standards of luxury quality during a period of maternity cover. You will act as the key link between internal and external craft workshops. If you have a keen eye for detail, a passion for high-end British craft skills, and a background in manufacturing coordination, this is the perfect challenge for you. Key Responsibilities Production Scheduling: Create, accurately maintain, and communicate a seamless production schedule for high-end furniture and lighting orders from deposit through to completion. Workshop Coordination: Oversee workloads across both in-house and third-party workshops, ensuring orders are completed to standard and ready at least a week prior to shipping. Quality Assurance & Inspections: Receive workshop deliveries, conduct pre-quality inspections, and schedule pre-QC site visits to remote workshops. Financial & Stock Admin: Raise production purchase orders, approve high-value invoices in a timely manner, and provide accurate monthly output figures and third-party stock reports. Bespoke Estimating: Provide estimated costs for custom and bespoke projects, and manage order sheets. Relationship Management: Maintain strong working relationships with remote workshops and suppliers to ensure delivery timelines and quality benchmarks are achievable. What We Are Looking For Industry Experience: A minimum of 3 years' experience in a similar scheduling or coordination role within a manufacturing environment. Technical Skills: Confident working across multiple Excel files. Experience with Microsoft Office and SAP (or a similar ERP system) is an advantage. Key Traits: A "can-do" attitude, self-motivated, and enthusiastic. You must possess a keen eye for detail and an appreciation for premium materials and craft skills. Logistics: A full UK driving licence and a willingness to travel regularly. What's on Offer? A competitive salary of 32,000 - 33,000. Opportunity for it to become permanent. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role. Ability to work effectively in a fast-paced, evolving environment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications. Experience coordinating schedules, operations, or service delivery. Experience scheduling field-based service engineers. Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 20, 2026
Full time
Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages of the service lifecycle. Understand customer needs and manage requirements throughout each stage. Take ownership of case management, ensuring queries are resolved efficiently. Build and maintain strong, long-term customer relationships. Coordinate service visits, including scheduling activities alongside field service teams. Manage service quotations, contracts, and order processing. Allocate and track job numbers, ensuring accurate records and completion updates. Process purchase requisitions and manage order workflows. Support invoicing processes and ensure accurate financial handling. Maintain stock and inventory levels for field-based engineers. Manage parts quotations and secure purchase orders post-service delivery. Support helpdesk operations including call handling and service coordination. Ensure efficient allocation and tracking of service activities. Escalate customer issues or complaints where necessary. Maintain accurate customer records and support account setup processes. Ensure adherence to internal quality management systems and procedures. Collaborate across departments to improve service delivery and customer experience. Contribute to KPI tracking and performance targets. What you'll need to succeed Proven experience in a customer-facing or customer support role. Ability to work effectively in a fast-paced, evolving environment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications. Experience coordinating schedules, operations, or service delivery. Experience scheduling field-based service engineers. Familiarity with ERP or business systems (e.g., Sage or similar). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company Hays are recruiting for a permanent Legal PA/Secretary based in South Manchester. As Legal PA (Personal Assistant) in Manchester, you will support senior fee earners and partners within specialist departments. Your new role Core Responsibilities Audio Typing & Document Preparation: Transcribing legal documents and correspondence from dictation (65+ wpm is often required). File Management: Opening, closing, storing, and retrieving client files digitally. Diary Management: Scheduling appointments, meetings, and court dates. Client Interaction: Communicating with clients via phone and in person, maintaining a professional and empathetic tone. Court Forms & Pleadings: Assisting in the preparation of legal forms and documents for litigation. Team Support: Providing admin support to other secretaries and legal teams as needed. Confidentiality: Ensuring all client information is handled securely and discreetly. What you'll need to succeed Legal secretarial experience, ideally in personal injury or civil litigation Strong command of English spelling, grammar, and punctuation Proficiency in Microsoft Office and digital dictation tools (e.g., Big Hand) Familiarity with Proclaim case management system is a plus. Excellent attention to detail and customer service skills What you'll get in return Salary: between 27,000- 30,000 depending on experience Hours: 8:30am-5:30pm (Mon-Thu), 8:30am-5:00pm (Fri) Hybrid Working: available after probation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 20, 2026
Full time
Your new company Hays are recruiting for a permanent Legal PA/Secretary based in South Manchester. As Legal PA (Personal Assistant) in Manchester, you will support senior fee earners and partners within specialist departments. Your new role Core Responsibilities Audio Typing & Document Preparation: Transcribing legal documents and correspondence from dictation (65+ wpm is often required). File Management: Opening, closing, storing, and retrieving client files digitally. Diary Management: Scheduling appointments, meetings, and court dates. Client Interaction: Communicating with clients via phone and in person, maintaining a professional and empathetic tone. Court Forms & Pleadings: Assisting in the preparation of legal forms and documents for litigation. Team Support: Providing admin support to other secretaries and legal teams as needed. Confidentiality: Ensuring all client information is handled securely and discreetly. What you'll need to succeed Legal secretarial experience, ideally in personal injury or civil litigation Strong command of English spelling, grammar, and punctuation Proficiency in Microsoft Office and digital dictation tools (e.g., Big Hand) Familiarity with Proclaim case management system is a plus. Excellent attention to detail and customer service skills What you'll get in return Salary: between 27,000- 30,000 depending on experience Hours: 8:30am-5:30pm (Mon-Thu), 8:30am-5:00pm (Fri) Hybrid Working: available after probation What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company Hays are recruiting for a permanent Junior Advisor for our Manchester city centre-based client. As junior advisor, you will support the client onboarding and engagement process by handling warm leads, speaking with prospective clients daily, and converting enquiries into qualified appointments with senior advisors. The role also includes preparing and sending Letters of Authority (LOAs) as part of the onboarding journey. The role involves handling sensitive financial information, a high level of confidentiality, professionalism, and accuracy is required.This is a progressive position ideal for someone ambitious, confident on the phone, and looking to build a career in the financial services or client advisory sector. This is a fully office-based role. Your new role Key Responsibilities Action and prioritise warm leads generated through internal marketing, referrals, and digital channels. Speak with prospective clients daily to understand their needs and assess suitability. Convert inbound enquiries into qualified appointments with senior advisors. Conduct timely follow-ups and manage lead pipelines to maximise conversion and attendance. Build rapport quickly and provide clear, compliant explanations of the services on offer. Carry out discovery conversations to gather relevant information. Support new clients through the initial onboarding stages to ensure a smooth experience. Prepare and send Letters of Authority to clients accurately and efficiently. Maintain full confidentiality and data security when handling client documents and personal details. Liaise with internal teams to ensure letters of authority are processed and escalated when required. Log all interactions, updates, and documentation in the CRM system accurately. Manage a busy lead pipeline with excellent organisation and attention to detail. Ensure compliance with GDPR, internal confidentiality standards, and data governance requirements. Work closely with senior advisors to ensure clear, high-quality handovers. Provide updates on lead quality, conversion trends, and client insights. Contribute to improvements in call scripts, communication templates, and engagement processes. Handle all client information discreetly, adhering to strict confidentiality standards. What you'll need to succeed Confident and professional communicator, especially over the phone. Experience in customer service, lead conversion, or outbound calling is beneficial. Strong organisational skills and ability to manage a high volume of leads. Attention to detail, particularly when preparing and tracking LOAs. Resilience and a target-driven approach with a desire to progress. Ability to build quick rapport and handle initial objections effectively. Comfortable using CRM systems and digital workflows. Commitment to confidentiality and handling sensitive information responsibly. What you'll get in return Starting salary of 40,000 + bonus, opportunities to progress, excellent benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 20, 2026
Full time
Your new company Hays are recruiting for a permanent Junior Advisor for our Manchester city centre-based client. As junior advisor, you will support the client onboarding and engagement process by handling warm leads, speaking with prospective clients daily, and converting enquiries into qualified appointments with senior advisors. The role also includes preparing and sending Letters of Authority (LOAs) as part of the onboarding journey. The role involves handling sensitive financial information, a high level of confidentiality, professionalism, and accuracy is required.This is a progressive position ideal for someone ambitious, confident on the phone, and looking to build a career in the financial services or client advisory sector. This is a fully office-based role. Your new role Key Responsibilities Action and prioritise warm leads generated through internal marketing, referrals, and digital channels. Speak with prospective clients daily to understand their needs and assess suitability. Convert inbound enquiries into qualified appointments with senior advisors. Conduct timely follow-ups and manage lead pipelines to maximise conversion and attendance. Build rapport quickly and provide clear, compliant explanations of the services on offer. Carry out discovery conversations to gather relevant information. Support new clients through the initial onboarding stages to ensure a smooth experience. Prepare and send Letters of Authority to clients accurately and efficiently. Maintain full confidentiality and data security when handling client documents and personal details. Liaise with internal teams to ensure letters of authority are processed and escalated when required. Log all interactions, updates, and documentation in the CRM system accurately. Manage a busy lead pipeline with excellent organisation and attention to detail. Ensure compliance with GDPR, internal confidentiality standards, and data governance requirements. Work closely with senior advisors to ensure clear, high-quality handovers. Provide updates on lead quality, conversion trends, and client insights. Contribute to improvements in call scripts, communication templates, and engagement processes. Handle all client information discreetly, adhering to strict confidentiality standards. What you'll need to succeed Confident and professional communicator, especially over the phone. Experience in customer service, lead conversion, or outbound calling is beneficial. Strong organisational skills and ability to manage a high volume of leads. Attention to detail, particularly when preparing and tracking LOAs. Resilience and a target-driven approach with a desire to progress. Ability to build quick rapport and handle initial objections effectively. Comfortable using CRM systems and digital workflows. Commitment to confidentiality and handling sensitive information responsibly. What you'll get in return Starting salary of 40,000 + bonus, opportunities to progress, excellent benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company Hays are recruiting for a well-established and growing finance provider with a strong reputation for delivering customer-focused solutions. The organisation is committed to innovation, compliance, and supporting clients in achieving long-term financial security. With a collaborative and supportive culture, the company places a high emphasis on employee development and delivering high-quality financial advice. Your new role As financial advisor, you will manage client relationships, carrying out regular reviews and ensuring all advice meets FCA regulatory standards. Working closely with internal teams and external providers, you will play a key role in delivering positive client outcomes while contributing to overall business growth. You will conduct detailed fact-findings to understand individual circumstances, goals, and assess risk, before recommending appropriate solutions. What you'll need to succeed To be successful in this role, you will be a qualified financial advisor. You will be comfortable building relationships and speaking to people daily. You will also need a solid understanding of compliance requirements and the ability to manage multiple clients effectively. You will generate new clients via: networking, referrals, achieving revenue targets. What you'll get in return In return, you will receive a salary of 50,000 and the opportunity to earn up to 95,000 (OTE). You will also be entitled to an excellent benefits package and the chance to work for an organisation full of opportunities for professional development and career progression. This is a fully office-based role - London. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 20, 2026
Full time
Your new company Hays are recruiting for a well-established and growing finance provider with a strong reputation for delivering customer-focused solutions. The organisation is committed to innovation, compliance, and supporting clients in achieving long-term financial security. With a collaborative and supportive culture, the company places a high emphasis on employee development and delivering high-quality financial advice. Your new role As financial advisor, you will manage client relationships, carrying out regular reviews and ensuring all advice meets FCA regulatory standards. Working closely with internal teams and external providers, you will play a key role in delivering positive client outcomes while contributing to overall business growth. You will conduct detailed fact-findings to understand individual circumstances, goals, and assess risk, before recommending appropriate solutions. What you'll need to succeed To be successful in this role, you will be a qualified financial advisor. You will be comfortable building relationships and speaking to people daily. You will also need a solid understanding of compliance requirements and the ability to manage multiple clients effectively. You will generate new clients via: networking, referrals, achieving revenue targets. What you'll get in return In return, you will receive a salary of 50,000 and the opportunity to earn up to 95,000 (OTE). You will also be entitled to an excellent benefits package and the chance to work for an organisation full of opportunities for professional development and career progression. This is a fully office-based role - London. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Legal Secretary York Centre 27,000 OFFICE BASED 9AM-5PM Your new role We are currently recruiting for an experienced Legal Secretary to join a well-established and reputable law firm based in York city centre. This is a fantastic opportunity for a highly organised and proactive individual with strong secretarial skills to support a busy legal team within either Conveyancing or Litigation. Key Responsibilities: Providing full secretarial support to fee earners Audio typing of legal documents and correspondence (essential) Managing diaries, appointments, and client meetings Drafting letters, documents, and reports Handling client enquiries both over the phone and via email Maintaining accurate and up-to-date files and records Supporting wider team administration as required About You: Previous experience as a Legal Secretary (Conveyancing or Litigation preferred) Strong audio typing skills are essential Excellent attention to detail and organisational skills Confident communicator with a professional approach Ability to work in a fast-paced environment and manage workload effectively Proficient in Microsoft Office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 20, 2026
Full time
Legal Secretary York Centre 27,000 OFFICE BASED 9AM-5PM Your new role We are currently recruiting for an experienced Legal Secretary to join a well-established and reputable law firm based in York city centre. This is a fantastic opportunity for a highly organised and proactive individual with strong secretarial skills to support a busy legal team within either Conveyancing or Litigation. Key Responsibilities: Providing full secretarial support to fee earners Audio typing of legal documents and correspondence (essential) Managing diaries, appointments, and client meetings Drafting letters, documents, and reports Handling client enquiries both over the phone and via email Maintaining accurate and up-to-date files and records Supporting wider team administration as required About You: Previous experience as a Legal Secretary (Conveyancing or Litigation preferred) Strong audio typing skills are essential Excellent attention to detail and organisational skills Confident communicator with a professional approach Ability to work in a fast-paced environment and manage workload effectively Proficient in Microsoft Office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company A well-established and growing international business, operating across multiple sectors and offering strong opportunities for progression within a professional environment. Your new role As an HR Administrator, you will report directly to the HR Director and play a key role in supporting the day-to-day running of the HR function.Your responsibilities will include: Managing contracts of employment and onboarding processes Coordinating offboarding and return-to-work documentation Issing training certificates and maintaining accurate HR records Supporting employee relations (ER) activity, including note-taking and involvement in casework Producing HR reports for management packs, including starters, leavers, and turnover data Assisting with wider HR and office management-related tasks This role offers strong exposure across HR, with the opportunity to develop further into ER and broader HR responsibilities over time. What you'll need to succeed Previous experience in an HR administrative role Strong organisational skills and ability to manage confidential information Experience with HR processes such as contracts, onboarding, and reporting CIPD Level is desired A proactive mindset with a desire for career progression Confidence supporting or getting involved in employee relations activity What you'll get in return Salary of 32,000 - 35,000 (depending on experience) 25 days holiday Hybrid working Standard hours: 9:00am - 5:30pm Clear opportunity for progression and development within HR What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 20, 2026
Full time
Your new company A well-established and growing international business, operating across multiple sectors and offering strong opportunities for progression within a professional environment. Your new role As an HR Administrator, you will report directly to the HR Director and play a key role in supporting the day-to-day running of the HR function.Your responsibilities will include: Managing contracts of employment and onboarding processes Coordinating offboarding and return-to-work documentation Issing training certificates and maintaining accurate HR records Supporting employee relations (ER) activity, including note-taking and involvement in casework Producing HR reports for management packs, including starters, leavers, and turnover data Assisting with wider HR and office management-related tasks This role offers strong exposure across HR, with the opportunity to develop further into ER and broader HR responsibilities over time. What you'll need to succeed Previous experience in an HR administrative role Strong organisational skills and ability to manage confidential information Experience with HR processes such as contracts, onboarding, and reporting CIPD Level is desired A proactive mindset with a desire for career progression Confidence supporting or getting involved in employee relations activity What you'll get in return Salary of 32,000 - 35,000 (depending on experience) 25 days holiday Hybrid working Standard hours: 9:00am - 5:30pm Clear opportunity for progression and development within HR What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company Join a well-established organisation operating within a regulated, service-led industry, supporting a large and dynamic UK workforce. The business prides itself on delivering high standards across its operations and is supported by a close-knit HR team that plays a critical role in ensuring people processes run efficiently and compliantly. This role is temp for up to 9 months, and will be looking to go permanent. Based at the Head Office in Woking (with free on-site parking), you will be part of a busy and fast-paced environment where accuracy, collaboration, and responsiveness are key to success. Your new role As an HR Coordinator (Generalist), you will play a central role in delivering comprehensive HR support across the full employee lifecycle. Reporting to the HR Lead and working closely with the HR Officer, you will act as a key point of contact for HR queries and provide essential support to managers and employees across the business. This is a hands-on, detail-focused role, where you will be responsible for: Acting as a central point of contact for HR queries and managing the HR inbox Supporting recruitment activity, including job postings, candidate screening and interview coordination Conducting thorough candidate vetting and compliance checks in line with industry standards Assisting with onboarding processes to ensure a smooth employee experience Preparing and maintaining accurate employee documentation, including contracts and variations Supporting managers with employee relations matters, including disciplinary, grievance and absence processes Maintaining HR systems and trackers, ensuring accurate and up-to-date employee data Assisting with payroll reporting and HR data for analysis Ensuring compliance with employment legislation, policies and procedures at all times This role offers exposure to a wide variety of HR activities, within a busy, fast-moving environment where no two days are the same. What you'll need to succeed To be successful in this role, you will bring a strong generalist HR background combined with excellent organisational and communication skills. You will have: A minimum of 3 years' generalist HR experience Practical experience supporting employee relations processes A solid understanding of UK employment law and HR best practice Strong administrative, organisational and time management skills The ability to manage competing priorities and meet strict deadlines Excellent attention to detail with a high degree of accuracy Confident communication skills and the ability to build strong working relationships The ability to thrive in a busy, demanding environment Ideally, you will also hold (or be working towards) a CIPD Level 3 qualification. What you'll get in return Competitive hourly rate of 14.50 - 16.00 (depending on experience) Full-time position (Monday to Friday, 9:00am - 5:30pm) Long-term temporary opportunity with potential to become permanent Opportunity to gain broad HR experience across a wide range of activities Exposure to complex employee relations and compliance-driven processes Supportive team environment within a growing organisation Free on-site parking What you need to do now If you're a detail-oriented HR professional who thrives in a fast-paced environment and is looking to further develop your generalist HR experience, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 19, 2026
Seasonal
Your new company Join a well-established organisation operating within a regulated, service-led industry, supporting a large and dynamic UK workforce. The business prides itself on delivering high standards across its operations and is supported by a close-knit HR team that plays a critical role in ensuring people processes run efficiently and compliantly. This role is temp for up to 9 months, and will be looking to go permanent. Based at the Head Office in Woking (with free on-site parking), you will be part of a busy and fast-paced environment where accuracy, collaboration, and responsiveness are key to success. Your new role As an HR Coordinator (Generalist), you will play a central role in delivering comprehensive HR support across the full employee lifecycle. Reporting to the HR Lead and working closely with the HR Officer, you will act as a key point of contact for HR queries and provide essential support to managers and employees across the business. This is a hands-on, detail-focused role, where you will be responsible for: Acting as a central point of contact for HR queries and managing the HR inbox Supporting recruitment activity, including job postings, candidate screening and interview coordination Conducting thorough candidate vetting and compliance checks in line with industry standards Assisting with onboarding processes to ensure a smooth employee experience Preparing and maintaining accurate employee documentation, including contracts and variations Supporting managers with employee relations matters, including disciplinary, grievance and absence processes Maintaining HR systems and trackers, ensuring accurate and up-to-date employee data Assisting with payroll reporting and HR data for analysis Ensuring compliance with employment legislation, policies and procedures at all times This role offers exposure to a wide variety of HR activities, within a busy, fast-moving environment where no two days are the same. What you'll need to succeed To be successful in this role, you will bring a strong generalist HR background combined with excellent organisational and communication skills. You will have: A minimum of 3 years' generalist HR experience Practical experience supporting employee relations processes A solid understanding of UK employment law and HR best practice Strong administrative, organisational and time management skills The ability to manage competing priorities and meet strict deadlines Excellent attention to detail with a high degree of accuracy Confident communication skills and the ability to build strong working relationships The ability to thrive in a busy, demanding environment Ideally, you will also hold (or be working towards) a CIPD Level 3 qualification. What you'll get in return Competitive hourly rate of 14.50 - 16.00 (depending on experience) Full-time position (Monday to Friday, 9:00am - 5:30pm) Long-term temporary opportunity with potential to become permanent Opportunity to gain broad HR experience across a wide range of activities Exposure to complex employee relations and compliance-driven processes Supportive team environment within a growing organisation Free on-site parking What you need to do now If you're a detail-oriented HR professional who thrives in a fast-paced environment and is looking to further develop your generalist HR experience, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Office Coordinator Leeds City Centre Office-Based Perm salary 30,000 - 34,000 Your new role Hays are working with a professional service business in Leeds city centre who are looking for an Office Coordinator to join their team. Duties: Office Coordination & Administration Coordinate daily operations across Workplace Services to ensure a smooth and efficient office environment Organise team rotas, shifts, and workload allocation Produce regular reporting on service performance and activity levels Support budgeting processes, including tracking costs and providing data to finance Manage stock control and ordering of office supplies Liaise with external suppliers to maintain equipment and services Support team development, onboarding, and training initiatives What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 19, 2026
Full time
Office Coordinator Leeds City Centre Office-Based Perm salary 30,000 - 34,000 Your new role Hays are working with a professional service business in Leeds city centre who are looking for an Office Coordinator to join their team. Duties: Office Coordination & Administration Coordinate daily operations across Workplace Services to ensure a smooth and efficient office environment Organise team rotas, shifts, and workload allocation Produce regular reporting on service performance and activity levels Support budgeting processes, including tracking costs and providing data to finance Manage stock control and ordering of office supplies Liaise with external suppliers to maintain equipment and services Support team development, onboarding, and training initiatives What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new company An award-winning Financial Services company based in the Nantgarw area. Your new role Working as a Team Leader in the Customer Services team, you will lead a team of 10 agents. Role overview The Customer Services Team Leader will monitor and supervise the work of a customer services team, to meet and maintain department performance and quality standards. To analyse monthly performance reports against agreed metrics, monitor performance and quality in line with departmental objectives and identify and implement training needs of team members. To deputise for the Contact Centre Manager in their absence. Role deliverables Manage and motivate team members in order to maintain and improve service and standards, and to work effectively to achieve team and organisational goals Monitor staff performance; carry out monthly appraisals and be responsible for supporting the personal development of employees within the team by identifying and implementing training needs Act as a point of referral for team members, providing specialist knowledge and/or handling escalated customer calls and raising any feedback and complaints where appropriate Depending on the objective of the specific role, analyse procedures and processes to identify areas of improvement in relation to either call handling / administrative tasks. Make sound improvements in relation to improving these processes Motivate team members and act as role model for the department and the operations centre mission, vision and values. Manage and respond to the customer survey responses in a timely manner, providing resolution where appropriate Be responsible for organising and delegating admin work throughout the team on a daily basis to ensure an efficient turnaround in line with department SLA. Ensure that the Manager's inbox is worked in a timely manner, and to a high standard What you'll need to succeed Previous management or team leader experience is highly desirable, ideally experience in leading teams daily in an operational environment. Experience in a Customer Services environment in a call centre or similar environment is highly desirable. Essential to have knowledge and experience of administering purchase products, complaint handling and experience in working autonomously and performing to targets What you'll get in return This is a temporary role to start ASAP. The anticipated duration is 2-3 months, you will have the opportunity to apply for the permanent post. Hours of work are 37.5 hours per week, Monday to Friday. Once training is completed - there are hybrid working options available: 3 days in office, 2 days from home. The hourly rate for the role is 16.41 per hour. Please note - any successful applicants will have to complete a DBS and credit check as part of the onboarding process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 19, 2026
Seasonal
Your new company An award-winning Financial Services company based in the Nantgarw area. Your new role Working as a Team Leader in the Customer Services team, you will lead a team of 10 agents. Role overview The Customer Services Team Leader will monitor and supervise the work of a customer services team, to meet and maintain department performance and quality standards. To analyse monthly performance reports against agreed metrics, monitor performance and quality in line with departmental objectives and identify and implement training needs of team members. To deputise for the Contact Centre Manager in their absence. Role deliverables Manage and motivate team members in order to maintain and improve service and standards, and to work effectively to achieve team and organisational goals Monitor staff performance; carry out monthly appraisals and be responsible for supporting the personal development of employees within the team by identifying and implementing training needs Act as a point of referral for team members, providing specialist knowledge and/or handling escalated customer calls and raising any feedback and complaints where appropriate Depending on the objective of the specific role, analyse procedures and processes to identify areas of improvement in relation to either call handling / administrative tasks. Make sound improvements in relation to improving these processes Motivate team members and act as role model for the department and the operations centre mission, vision and values. Manage and respond to the customer survey responses in a timely manner, providing resolution where appropriate Be responsible for organising and delegating admin work throughout the team on a daily basis to ensure an efficient turnaround in line with department SLA. Ensure that the Manager's inbox is worked in a timely manner, and to a high standard What you'll need to succeed Previous management or team leader experience is highly desirable, ideally experience in leading teams daily in an operational environment. Experience in a Customer Services environment in a call centre or similar environment is highly desirable. Essential to have knowledge and experience of administering purchase products, complaint handling and experience in working autonomously and performing to targets What you'll get in return This is a temporary role to start ASAP. The anticipated duration is 2-3 months, you will have the opportunity to apply for the permanent post. Hours of work are 37.5 hours per week, Monday to Friday. Once training is completed - there are hybrid working options available: 3 days in office, 2 days from home. The hourly rate for the role is 16.41 per hour. Please note - any successful applicants will have to complete a DBS and credit check as part of the onboarding process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
