HR Employment Ltd

This is a unique opportunity to join a high-performing and ambitious organisation that is a market leader across multiple sectors. The business is focused on continued growth and investment in products, infrastructure, and people, with a strong emphasis on building a great place to work. The organisation operates with an entrepreneurial mindset and is customer-focused, competitive, and operationally strong, with clear long-term growth ambitions. EMPLOYMENT BASIS: Permanent LOCATION: Office-based HOURS OF WORK: 42.5 hours per week REPORTS TO: Business Development Manager PURPOSE OF THE ROLE: The primary purpose of this role is to increase project success by tracking quotes and opportunities that have not yet been secured, using a CRM system. Day-to-day activities include outbound calling, relationship building, and updating project information within the CRM. The role also involves telesales activity to new and lapsed customers. TEAM FUNCTION: The team is responsible for maintaining regular contact with a wide customer network, proactively following up on projects and opportunities until they are successfully converted. KEY RESPONSIBILITIES: Follow up on quotes within the CRM system and ensure key data is accurately recorded Make proactive outbound calls to existing and prospective customers Identify and track opportunities by networking with various customer types and influencers Provide technical guidance and assist customers with suitable product selections Support customers post-order to ensure a high-quality experience MEASURES OF SUCCESS: Volume of completed outbound calls within a given period Conversion of opportunities into secured projects Growth of customer and contact network Accuracy and consistency of CRM updates Promotion of additional products to maximise opportunity value KNOWLEDGE AND SKILLS: Experience working with customers in a sales-focused environment Strong verbal communication skills and confidence on the telephone Competent IT skills, including CRM systems High attention to detail ATTRIBUTES: Self-motivated, driven, and results-focused Tenacious and inquisitive approach Friendly and relationship-driven communication style Positive, can-do attitude Team-oriented with a willingness to learn and develop