Kevin Theobald Employment Agency

To provide a high level of customer service to clients by managing customer enquiries, tracking shipments, resolving issues, and coordinating with internal departments and external suppliers to ensure the smooth movement of freight. The role acts as a key point of contact for customers and supports the delivery of excellent service across air, sea, road and customs operations. Mon to Fri Salary 26-36k depending on experience, Location Newcastle Duties Include: Act as the primary point of contact for allocated customers. Respond to customer enquiries promptly and professionally. Provide accurate shipment updates and status reports. Handle customer complaints and service issues, ensuring timely resolution. Build and maintain strong customer relationships. Ensure customer requirements are understood and communicated effectively to operational teams. Monitor shipments from collection through to final delivery. Liaise with airlines, shipping lines, hauliers, customs brokers and overseas agents. Proactively identify and communicate delays or service issues. Support import, export and domestic freight operations as required. Ensure all customer instructions are accurately recorded and actioned. Maintain accurate records within the company operating system. Prepare and distribute reports, shipment documentation and KPI data as required. Ensure compliance with company procedures, customer SOPs and regulatory requirements. Support billing processes by ensuring shipment information is complete and accurate. Work closely with Operations, Customs, Warehouse and Sales teams. Participate in customer review meetings where required. Support continuous improvement initiatives to enhance service levels. Escalate service concerns and risks to management appropriately. Key Skills: Previous experience within freight forwarding, logistics or supply chain. Excellent customer service and communication skills. Strong organisational and time management abilities. Ability to prioritise workload in a fast-paced environment. Good attention to detail and accuracy. Proficient in Microsoft Office applications. Experience of airfreight, ocean freight or road freight operations. Knowledge of customs procedures and international shipping documentation. Experience using freight forwarding operating systems.

Our client is looking for an individual that has a great track record in sales and has experience with international deliveries. You will be covering the London and Thames Valley areas Salary 50k plus car allowance, commission and 25 days holiday plus Bank holiday Duties Include: Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets. Take ownership of the end-to-end sales process, from lead generation to closing the sale. Meet with customers face-to-face or on Teams. Understand the needs of your customers and be able to respond effectively with a plan of how to meet these. Lead on and support bid-writing and contracts where appropriate. Have a good understanding of the businesses' products or services and be able to advise others about them. Liaise with all departments, including operations and finance to on-board customers. Attend seminars, conferences and events to build your business's network and profile. Help to plan sales campaigns. Negotiate pricing with customers, and suppliers in some cases. Support the Sales and Marketing strategy. Develop a good understanding of our competitors, industry trends and industry commercials. Key Skills: Commercial awareness. Tenacity and drive to seek new business and meet or exceed targets. Interpersonal and networking skills for building and developing relationships with customers. A creative approach to work and seeking out new opportunities. Written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills. IT skills, including the use of spreadsheets and our CRM system. Teamworking skills and a collaborative approach to work. Decision-making and critical thinking skills. The ability to motivate yourself and set your own goals. Negotiating skills. A flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment.

We are recruiting for our client based near to Heathrow, a Project coordinator or someone with Multi Modal knowledge within a Freight Forwarding envirnoment This is a Mon to Fri position, 9-530pm - Ideally you will have 5-10 years experience and Salary £38-50k depending on experience Outline of the role: Maintain Customer Service Import & Export, ensures (within the functional scope) operational excellence, high productivity and customer satisfaction. Duties Include: Dealing with multimodal transport operations(Road, sea, air, import, export, warehousing, out of gauge cargo Order acceptance Operations consulting, planning & scheduling Service decision Ad hoc quotation to customers Urgent deliveries controlling, reporting Follow-up on cargo customs clearance and timely delivery File opening Pick-up arrangement Booking Booking of direct/back to back shipments with carrier Customer Inquiries Operational Job Costing Arrival notification to customer Coordination of transit shipments activities Receiving of customer s instructions Cooperation with customs subcontractor and control on its activities Provide Track & Trace info Irregularity management/handling within his/her responsibility Assure Temporary import / export files controlling / letters submitting. Maintain area standard operational processes Ensure customer retention and customer satisfaction Provide forwarding / logistic support to sales Provide performance on operational excellence and initiate corrective measures Assure operational excellence within his/her responsibility Assure the correct and full use of operation enabling applications Requirements & Skills Knowledge (air / logistics / SCM) preferably in Projects Oil & Gas, mining, energy sectors. Communication & Interpersonal skills Customer minded Educational background & work experience Preferable Operational industry experience Preferably international working experience Language skills : Fluent in English

We are recruiting for a Project Manager, based in the London area Salary NEG The Project Manager is directly responsible for the contract administration and mobilization / demobilization phases on the operational, Q-HSE, administrative and financial aspects for all project scope. The project manager ensures the transition between each contract phases. The project manager ensures that contractual commitments agreed with client are satisfied while managing the risks associated with the project Duties Include: Operations Management - International Freight Forwarding Reporting Q-HSE Cost Control and Budgeting/Purchase and contract management Ideal background Professional experience:, between 8 and 15 years of experience in (supervisory) project logistics positions and one or more experience in an Oil & Gas EPC industry, Capital project . Proven ability to oversea complex logistics projects, manage financial performance and lead cross functioning teams Profile: autonomy, team spirit, decision making, adaptability, leadership