About the company Our client are a professional emergency plumbing and drainage services provider offering 24/7 support for residential and commercial clients around London and the M25. The business prides itself on dependable service, prompt response times and high customer satisfaction across plumbing, drainage, CCTV drain surveys and industrial cleaning services. Role Overview They are seeking a Helpdesk Support Specialist to be the first point of contact for customers and field engineers. This role will play a key part in ensuring smooth communication, timely service delivery and an excellent client experience. You will manage inbound enquiries, log support tickets, co-ordinate appointments and work closely with field teams to resolve issues efficiently. Key Responsibilities Customer Support Answer customer enquiries via phone, email, live chat and web forms in a professional and timely manner. Log, track and update service requests in the helpdesk/CRM system. Provide accurate information on services offered (e.g., emergency drainage, CCTV surveys, industrial cleaning, tanker services). Escalate complex issues to senior support or field operations. Appointment Coordination Schedule and confirm service appointments with clients and field engineers. Monitor and update service calendars to ensure timely responses, including emergency call-outs. Follow up with clients to confirm satisfaction and provide updates where required. Field Team Support Communicate job details effectively to field engineers and technicians. Monitor job progress and update customers on expected arrival times. Assist with dispatching engineers based on urgency and location. Data & Reporting Maintain accurate records in helpdesk and CRM systems. Generate support metrics and performance reports to help improve operational efficiency. Identify common service issues and suggest improvements. General Office Support Collaborate with other teams (Operations, Finance, Marketing) to support business activities. Contribute to knowledge base updates for faster issue resolution. Skills & Qualifications Essential Proven experience in helpdesk or customer service roles. Strong communication skills (verbal + written) with a professional phone manner. Excellent organisational skills with strong attention to detail. Ability to multitask and prioritise in a fast-paced environment. Comfortable working with CRM/helpdesk software. Desirable Experience in field services or emergency service environments. Familiarity with IT ticketing systems or dispatch software. Basic understanding of plumbing or drainage services is an advantage (training provided). What We Offer Competitive salary and benefits. Full training on systems and processes. Opportunity to grow within a dynamic and expanding service business. A supportive and friendly team culture.
Feb 04, 2026
Full time
About the company Our client are a professional emergency plumbing and drainage services provider offering 24/7 support for residential and commercial clients around London and the M25. The business prides itself on dependable service, prompt response times and high customer satisfaction across plumbing, drainage, CCTV drain surveys and industrial cleaning services. Role Overview They are seeking a Helpdesk Support Specialist to be the first point of contact for customers and field engineers. This role will play a key part in ensuring smooth communication, timely service delivery and an excellent client experience. You will manage inbound enquiries, log support tickets, co-ordinate appointments and work closely with field teams to resolve issues efficiently. Key Responsibilities Customer Support Answer customer enquiries via phone, email, live chat and web forms in a professional and timely manner. Log, track and update service requests in the helpdesk/CRM system. Provide accurate information on services offered (e.g., emergency drainage, CCTV surveys, industrial cleaning, tanker services). Escalate complex issues to senior support or field operations. Appointment Coordination Schedule and confirm service appointments with clients and field engineers. Monitor and update service calendars to ensure timely responses, including emergency call-outs. Follow up with clients to confirm satisfaction and provide updates where required. Field Team Support Communicate job details effectively to field engineers and technicians. Monitor job progress and update customers on expected arrival times. Assist with dispatching engineers based on urgency and location. Data & Reporting Maintain accurate records in helpdesk and CRM systems. Generate support metrics and performance reports to help improve operational efficiency. Identify common service issues and suggest improvements. General Office Support Collaborate with other teams (Operations, Finance, Marketing) to support business activities. Contribute to knowledge base updates for faster issue resolution. Skills & Qualifications Essential Proven experience in helpdesk or customer service roles. Strong communication skills (verbal + written) with a professional phone manner. Excellent organisational skills with strong attention to detail. Ability to multitask and prioritise in a fast-paced environment. Comfortable working with CRM/helpdesk software. Desirable Experience in field services or emergency service environments. Familiarity with IT ticketing systems or dispatch software. Basic understanding of plumbing or drainage services is an advantage (training provided). What We Offer Competitive salary and benefits. Full training on systems and processes. Opportunity to grow within a dynamic and expanding service business. A supportive and friendly team culture.
We have multiple clients seeking Thermal Engineers. The successful candidate will be responsible for designing, analysing, and testing thermal systems to ensure performance, efficiency, and compliance with industry standards. You will contribute to projects involving heating, cooling, and energy management solutions across a range of applications, ensuring optimal thermal performance and sustainability. Key Responsibilities Conduct thermal analysis and modelling of systems, components, and environments. Design and optimise thermal management solutions for heating, ventilation, air conditioning (HVAC), and/or specialist equipment. Carry out simulations using relevant software (e.g., ANSYS, CFD tools, MATLAB). Support prototype development and perform thermal testing to validate designs. Provide technical input on material selection, insulation, and cooling technologies. Work closely with multidisciplinary teams including mechanical, electrical, and energy engineers. Ensure compliance with industry standards, safety guidelines, and environmental regulations. Prepare detailed technical documentation, test reports, and recommendations. Essential Skills & Qualifications Degree (BEng/MEng) in Mechanical Engineering, Thermal Engineering, Energy Engineering, or related field. Strong understanding of heat transfer, thermodynamics, and fluid dynamics. Experience with thermal modelling and simulation software (e.g., ANSYS, FloTHERM, COMSOL). Practical experience in testing and validating thermal systems. Strong analytical and problem-solving skills with excellent attention to detail. Ability to communicate technical concepts clearly to both technical and non-technical stakeholders. Desirable Skills Experience in HVAC, renewable energy, or advanced manufacturing sectors. Familiarity with energy efficiency and sustainability standards (e.g., Part L, ASHRAE, CIBSE). Knowledge of electronics cooling or battery thermal management (for automotive/aerospace applications).
Oct 04, 2025
Contractor
We have multiple clients seeking Thermal Engineers. The successful candidate will be responsible for designing, analysing, and testing thermal systems to ensure performance, efficiency, and compliance with industry standards. You will contribute to projects involving heating, cooling, and energy management solutions across a range of applications, ensuring optimal thermal performance and sustainability. Key Responsibilities Conduct thermal analysis and modelling of systems, components, and environments. Design and optimise thermal management solutions for heating, ventilation, air conditioning (HVAC), and/or specialist equipment. Carry out simulations using relevant software (e.g., ANSYS, CFD tools, MATLAB). Support prototype development and perform thermal testing to validate designs. Provide technical input on material selection, insulation, and cooling technologies. Work closely with multidisciplinary teams including mechanical, electrical, and energy engineers. Ensure compliance with industry standards, safety guidelines, and environmental regulations. Prepare detailed technical documentation, test reports, and recommendations. Essential Skills & Qualifications Degree (BEng/MEng) in Mechanical Engineering, Thermal Engineering, Energy Engineering, or related field. Strong understanding of heat transfer, thermodynamics, and fluid dynamics. Experience with thermal modelling and simulation software (e.g., ANSYS, FloTHERM, COMSOL). Practical experience in testing and validating thermal systems. Strong analytical and problem-solving skills with excellent attention to detail. Ability to communicate technical concepts clearly to both technical and non-technical stakeholders. Desirable Skills Experience in HVAC, renewable energy, or advanced manufacturing sectors. Familiarity with energy efficiency and sustainability standards (e.g., Part L, ASHRAE, CIBSE). Knowledge of electronics cooling or battery thermal management (for automotive/aerospace applications).
Our client are seeking a skilled and reliable Air Conditioning Engineer to join their growing team. The successful candidate will be responsible for the installation, maintenance, servicing, and repair of a wide range of air conditioning systems across residential, commercial, and industrial environments. You will play a key role in ensuring that clients receive a high-quality service with systems running efficiently, safely, and in compliance with industry standards. Key Responsibilities Install, service, and repair air conditioning systems, including split, multi-split, VRV/VRF, and packaged systems. Carry out planned preventative maintenance (PPM) and respond to reactive maintenance calls. Diagnose faults and implement effective solutions to restore system performance. Complete F-Gas leak testing, pressure testing, evacuation, and refrigerant charging as required. Ensure all works comply with current health and safety regulations and F-Gas legislation. Provide clear service reports and communicate effectively with customers on work carried out. Assist with project planning and support wider engineering teams where required. Essential Skills & Qualifications NVQ Level 2 or 3 in Air Conditioning & Refrigeration (or equivalent). F-Gas 2079 Category 1 certification (essential). Proven experience in air conditioning installation, servicing, and fault-finding. Strong knowledge of electrical systems relevant to A/C units. Good problem-solving skills with a proactive, customer-focused attitude. Full UK driving licence. Desirable Skills Experience with VRV/VRF systems and larger-scale commercial installations. Knowledge of ventilation and heating systems (HVAC). IPAF or PASMA certification. CSCS/ECS card.
Oct 04, 2025
Full time
Our client are seeking a skilled and reliable Air Conditioning Engineer to join their growing team. The successful candidate will be responsible for the installation, maintenance, servicing, and repair of a wide range of air conditioning systems across residential, commercial, and industrial environments. You will play a key role in ensuring that clients receive a high-quality service with systems running efficiently, safely, and in compliance with industry standards. Key Responsibilities Install, service, and repair air conditioning systems, including split, multi-split, VRV/VRF, and packaged systems. Carry out planned preventative maintenance (PPM) and respond to reactive maintenance calls. Diagnose faults and implement effective solutions to restore system performance. Complete F-Gas leak testing, pressure testing, evacuation, and refrigerant charging as required. Ensure all works comply with current health and safety regulations and F-Gas legislation. Provide clear service reports and communicate effectively with customers on work carried out. Assist with project planning and support wider engineering teams where required. Essential Skills & Qualifications NVQ Level 2 or 3 in Air Conditioning & Refrigeration (or equivalent). F-Gas 2079 Category 1 certification (essential). Proven experience in air conditioning installation, servicing, and fault-finding. Strong knowledge of electrical systems relevant to A/C units. Good problem-solving skills with a proactive, customer-focused attitude. Full UK driving licence. Desirable Skills Experience with VRV/VRF systems and larger-scale commercial installations. Knowledge of ventilation and heating systems (HVAC). IPAF or PASMA certification. CSCS/ECS card.
