East Lancashire Services

On behalf of our client, We are seeking a reliable and customer-focused Customer service clerk to join their busy team. This role involves handling customer enquiries, processing orders, providing sales and after-sales support, and ensuing every customer receives a positive experience. The ideal candidate will have strong phone-handling skills and experience in manufacturing would be preferred. Key Responsibilities Handling incoming customer calls, e-mails, in a professional and friendly manner Contact customers by phone to discuss promotions, new products etc. Provide product information on company product ranges Process customer orders accurately using internal systems Support for the BDM S with administrative tasks such as updating customer records, order tracking, scheduling deliveries & promotions Maintain excellent knowledge of products, promotions, and company procedures to enable information to be passed onto to retailers. Skills & Experience Strong phone-based customer service experience Excellent communication and interpersonal skills High attention to detail with strong administrative accuracy Ability to multitask and manage workload in fast -paced environment Proficient in basic IT systems Preferred Prior experience in retail/manufacturing Experience in order processing Experience in handling of telephone calls Personal attributes Professional, calm and customer centric approach A problem-solver with positive attitude Reliable, organised, and able to work well within a team Willingness to learn product ranges and company processes Salary Competitive salary, based on experience upwards of £25k + We regret that only shortlisted applicants will be contacted.