IN2-AV Recruitment

Service Desk Coordinator Location: Office-based, Central London Employment: Permanent, Full-Time IN2-AV Recruitment is partnering with a leading high-end technology integration specialist to find an organised and proactive Service Desk Coordinator to join their dedicated aftercare team. Our client designs and supports cutting-edge smart home and boutique hospitality systems-spanning IT, lighting, audio-visual, control, cinema and immersive environments. They are known for delivering beautifully engineered, intuitive technology solutions and maintaining long-term relationships with discerning, high-profile clients. Their service team provides exceptional 24/7 support, and this role is key to ensuring a seamless customer experience. The Role As Service Desk Coordinator, you will manage all incoming service tickets, assess and allocate work, and oversee tasks from creation through to completion. You ll work closely with engineers, clients, and wider internal teams to ensure issues are resolved promptly and professionally. This is a busy, client-facing role requiring outstanding organisation and communication skills. You ll play a vital part in maintaining service excellence and supporting the efficiency of the engineering team. Key Responsibilities Manage the service inbox, prioritising requests in line with SLAs and urgency. Log and update client details within the CRM, ensuring records are accurate. Allocate tasks to service engineers, monitoring workloads and maintaining capacity for urgent jobs. Track progress of all service tickets, ensuring timely updates and completion. Maintain clear, professional communication with clients throughout the process. Coordinate daily engineer schedules, including reassignments when required. Support with quotes, stock orders and contract renewals. Oversee the on-call rota and annual leave planning for engineers. Help drive service efficiency by monitoring contract usage and engineer time. Skills & Experience Strong administrative abilities with excellent attention to detail. Experience scheduling site or service visits in a busy technical environment. Confident, professional communication skills, particularly over the phone. Ability to juggle multiple priorities and work under pressure. Competent IT skills across Microsoft Office and ticketing/CRM systems. Background in customer service, service coordination, IT, engineering or AV is highly desirable. Why Apply? Competitive salary and benefits 23 days holiday + bank holidays + your birthday off Company pension Regular team social events Ongoing training and development 37.5-hour working week If you re a highly organised coordinator who thrives in a fast-paced environment and enjoys working with smart technology, we want to hear from you. Apply today through IN2-AV Recruitment.

Project Manager - High End Residential & Hospitality Technology Location: Greater London Employment Type: Full time Industry: Smart Home Technology, Home Automation, AV Integration We are partnering with a leading specialist in high end residential and hospitality technology solutions. Known for delivering premium smart home, audio visual and control systems, they manage complex, design led projects for discerning clients across London. Due to continued growth, they are looking for an experienced Project Manager to oversee projects from agreement through to completion. The Role As Project Manager, you will take ownership of multiple technology installation projects, ensuring they are delivered on time, within budget and to exceptional quality standards. Working closely with engineers, subcontractors and suppliers, you will coordinate resources, manage project documentation, maintain strong client relationships and identify opportunities to enhance the client experience. This is a hands on, client facing role requiring confidence, professionalism and the ability to manage projects in fast paced environments. Key Responsibilities Manage projects from initial agreement through to final delivery Define scope, objectives and resource requirements Coordinate internal teams, subcontractors and specialist suppliers Monitor progress, budgets and timelines, ensuring all project goals are met Use CRM and project management software to maintain accurate reporting Ensure compliance with contractual terms and project procedures Build positive client relationships and ensure a high level of satisfaction Identify additional opportunities to support wider business growth Skills and Experience Experience managing home automation or technology integration projects Strong understanding of high end residential or hospitality environments Excellent communication, client handling and stakeholder management skills Highly organised with the ability to prioritise and work under pressure Proven leadership skills and confidence in managing subcontractors Proficient with Microsoft Office and experienced with CRM or PM software Strong problem solving ability, adaptability and a proactive attitude What's on Offer Opportunity to manage high profile, design led projects Long term career development in an expanding specialist business Exposure to leading home automation and smart building technologies Collaborative and supportive project team

Become an IN2 Freelancer AV/VC Engineer (Service & Installation) £210 £260 per day (DOE) UK-Wide Opportunities IN2-AV is growing its national freelance network, and we re searching for experienced Audio Visual / Video Conferencing Engineers to support our portfolio of financial institutions, blue-chip organisations, and major corporate clients across the UK. If you re a skilled field engineer with strong technical expertise and the ability to work confidently on-site with high-profile customers, this is an excellent opportunity to secure regular freelance assignments with an industry-leading agency. Who We re Looking For We re seeking professional, adaptable AV/VC Engineers with strong customer-facing experience and the ability to deliver high-quality service under pressure. Ideal candidates will be: Available at short notice for UK on-site work Confident working within corporate or financial-sector environments Experienced across a broad range of AV, VC, display, and presentation technologies Comfortable working independently or alongside client teams These assignments are well suited to established freelancers seeking additional contract days/weeks or engineers between permanent roles looking for short- to medium-term work. Day rates are dependent on experience, technical ability, location and client site. Desired Experience: Service Engineers Fault-Finding & Diagnosis: Quickly identify, troubleshoot, and resolve AV/VC system issues to minimise downtime at customer sites On-Site Repair: Carry out hardware repairs, part replacements, and system adjustments directly on site Documentation & Reporting: Complete clear and detailed service reports, fault logs, and recommendations for follow-up work or preventative maintenance Desired Experience: Installation Engineers System Installation & Integration: Install and commission a wide range of AV/IT solutions, including video conferencing systems, displays, digital signage, audio systems, broadcast setups, and control platforms Technical Interpretation: Confident reading and interpreting schematics, M&E drawings, and cable schedules First Fix & Cabling: Complete first-fix works including cable pulls, terminations, routing, and labelling, ensuring accurate documentation and progress updates Why Join IN2 as a Freelancer? Fast weekly payments reliable and prompt every time Full support with umbrella payroll or limited company set-up A dedicated freelance team with decades of AV recruitment experience Access to a steady flow of live contract opportunities UK-wide Ready to Get Started? Apply directly via the Apply Now button, or contact our freelance team on (phone number removed) for more information. Join IN2-AV today and unlock ongoing freelance opportunities with top-tier corporate clients.

Become an IN2 Freelancer AV/VC Technician (Contract / Freelance) £200 £250 per day (DOE) London IN2-AV is expanding its freelance community, and we re looking for experienced Audio Visual / Video Conferencing Technicians to support our clients primarily leading financial institutions and major corporate environments across London. If you re a polished, customer-facing AV professional with strong technical ability and a passion for delivering seamless meeting room and event experiences, we d love to hear from you. What We re Looking For We re seeking reliable, flexible and professional technicians who can hit the ground running. Ideal candidates will be: Within easy commuting distance of Central London Available immediately or at short notice Experienced in high-end corporate or financial-sector AV environments Confident working independently or as part of onsite AV/VC teams Our freelance assignments suit both seasoned contractors seeking additional days/weeks of work and professionals between roles looking for strong short- to medium-term opportunities. Please note: day rates vary based on site, experience, and specific technical skills. Key Responsibilities Provide daily technical support across AV, VC, display, and presentation systems Ensure all meeting room and event spaces are fully functional, proactively identifying and resolving issues to minimise downtime Deliver excellent customer service to users at all levels within the organisation Support internal and external events, including high-priority executive and client meetings Collaborate with onsite teams and adapt quickly to differing client environments Escalate and document issues where necessary to ensure efficient handover and resolution Desired Experience & Skills Strong understanding of video conferencing platforms (Zoom, Teams, Webex, etc.) Hands-on expertise with audio-visual hardware, control systems, and signal flows Ability to fault-find and resolve technical issues quickly under pressure Excellent verbal and written communication skills Experience working within blue-chip or financial sector environments is highly advantageous Why Join IN2 as a Freelancer? Weekly prompt payment Support with company formation or umbrella payroll set-up Dedicated freelance consultants with decades of AV recruitment experience Access to a wide range of ongoing freelance and contract opportunities across London Interested? Click Apply Now to submit your application, or contact our freelance team on (phone number removed) for more information. Join IN2-AV today and take the next step in your freelance career!

Digital Signage Operations Manager Team Leader Job Description A leading multichannel marketing services organisation is seeking a highly skilled and experienced Operations Manager to join its Digital Signage team. This is a visible and active office-based role requiring excellent interpersonal, team leadership and supplier management skills. The Operations Manager will oversee digital signage projects (including content creation and installations), ensuring seamless execution. The role involves managing resources, optimising processes, and maintaining a high level of customer satisfaction. The ideal candidate will have a strong background in operations management, excellent leadership abilities, and a solid understanding of the digital signage industry. Previous agency experience is highly advantageous. Responsibilities: Oversee planning and execution of digital signage projects Collaborate with cross-functional teams including account direction, design, and technical teams on project requirements Monitor project progress and implement corrective actions Conduct regular status meetings and provide stakeholder updates Develop and implement policies and procedures to optimise productivity Manage and allocate resources effectively Streamline operational processes and identify opportunities for improvement Monitor KPIs and operational metrics Provide strong leadership and guidance to the operational team Set clear goals and deliver regular feedback Recruit, train, and develop team members Encourage innovation and continuous improvement Essential Skills: Proven experience managing operations within the digital signage or related industry Strong project management capabilities (planning, execution, risk management, resource allocation) Exceptional leadership and team management skills, with a history of developing high-performing teams Knowledge of financial principles, budgeting, and cost management Excellent written and verbal communication skills Strong analytical and problem-solving abilities A customer-centric mindset focused on delivering satisfaction Desirable Skills: Familiarity with digital signage technologies, software, and industry trends In-depth understanding of the digital signage industry Experience implementing and maintaining quality management systems Ability to lead and manage change initiatives Established vendor and supplier relationships within digital signage This organisation fosters a supportive culture through effective team meetings, appraisals, and training. The environment is designed to inspire, with opportunities for career progression. Core values include friendliness, helpfulness, honesty, cooperation, security, and prosperity.

Become an IN2 Freelancer £200 £250 per day IN2-AV Recruitment is expanding our freelance network and is seeking experienced AV/VC Technicians in London to support leading financial institutions and major corporate clients. These roles involve on-site technical support across audio visual, video conferencing, display and presentation systems. This opportunity is ideal for seasoned freelancers looking to secure additional work, or professionals between roles seeking short to medium-term assignments. What We re Looking For: Based within commutable distance of London Available for a quick start Strong customer-facing skills within corporate environments Confident supporting AV, VC, presentation and meeting room technologies Desired Experience: Solid understanding of video conferencing and AV systems, with the ability to troubleshoot and resolve technical issues Ensuring systems remain fully operational with minimal downtime Ability to integrate quickly with new teams and adapt to different client needs Experience supporting high-priority meetings, events and executive users Strong verbal and written communication skills across all organisational levels Please note: day rates vary based on site requirements and individual experience. Why Work Freelance with IN2-AV? Weekly prompt payments Support with limited company or umbrella payroll set-up Full contract and compliance guidance Decades of experience managing freelance AV talent Access to regular contract and ad-hoc opportunities across London If you are interested in joining our freelance pool, please apply via the button on this page or call our freelance team on (phone number removed). Apply today and one of our team will contact you to discuss registration and our current opportunities.

Become an IN2 Freelancer £200 £250 per day IN2-AV Recruitment is expanding our freelance network and is actively seeking experienced AV/VC Technicians in Manchester, Leeds and Birmingham . You will be supporting leading financial institutions and large corporate clients, working on-site to deliver high-quality audio visual and video conferencing support. This is ideal for established freelancers seeking additional work or professionals between roles looking for short to medium-term assignments. What We re Looking For Based within commutable distance of Manchester , Leeds or Birmingham Available for a quick start Confident in customer-facing, corporate AV/VC environments Strong technical support background across audio visual, video conferencing, displays and presentation systems Desired Experience Proven operational knowledge of AV and VC systems, with strong fault-finding abilities Ensuring systems remain fully functional with minimal downtime Ability to quickly adapt to new clients and integrate with multiple teams Experience supporting high-priority meetings, events and executive-level users Strong written and verbal communication skills Day rates will vary depending on site and individual experience. Why Freelance with IN2-AV? Prompt weekly payments Support with limited company set-up or umbrella payroll Full contract compliance guidance A recruitment team with decades of experience managing AV freelance desks Access to a wide range of ongoing contract and ad-hoc opportunities If you are interested in joining our freelance pool, please apply via the button on this page or call our freelance team on (phone number removed) . Apply today and a member of our team will get in touch to discuss registration and current opportunities.