A2Dominion Housing Group Ltd

A leading housing organization is seeking a Tenancy Sustainment Officer to support customers facing challenges. You will provide practical advice, manage cases, and work with various stakeholders to prevent homelessness. A strong background in communication and welfare benefits is essential, along with GCSE qualifications in Maths and English. The position is full-time, offering hybrid working and a range of benefits including 25 days holiday and a contributory pension.

Tenancy Sustainment Officer Location: Staines / Hybrid (with regular travel across Staines, surrounding areas, and additional locations as needed) Salary: £34,800-£36,000 Contract: Fixed Term for 21 months, full-time, 35 hours per week, Monday to Friday DBS Level: Standard Are you looking for a role that makes a difference every day? As a Tenancy Sustainment Officer, you'll help customers overcome challenges and build brighter futures through practical support, expert advice, and real solutions. Key Responsibilities Assess customer support needs and implement an action plan to support the needs in person or by phone Advise and support customers with all welfare benefit related matters Offer advice on budgeting and money management Provide pre-tenancy affordability checks and early tenancy support and advice Obtain grant and charity funding to support individual needs Obtain Local Authority funding to prevent homelessness Work with internal and external partners to deliver an effective and coordinated support service Update and maintain accurate case records Refer to internal safeguarding, well-being, and employment support services and external agencies when required Keep colleagues up to date with changes in welfare benefits, legislation and other changes that may affect customers More About You Educated to GCSE level or equivalent in Maths and English (Grades A -C) Knowledge of DWP and wider benefits systems Excellent verbal and written communication skills, with the ability to engage effectively with a diverse range of customers and adapt your approach to meet individual needs Experience of multi-agency/partnership working is highly desirable Previous experience of offering money advice, budgeting support or tenancy related advice Holds a UK driving licence and has access to a car Benefits 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at . This vacancy is being managed by Kate Jacobs. The role closes on 27th April 2026 and we reserve the right to close early upon appointment of the right candidate.

Property Projects Case Manager Location: Ealing - Hybrid Working Salary: £35,000 - £39,000 Type: Fixed Term Contract - 6 months Hours: Full Time - 35 hours per week - Monday to Friday DBS Level required: Basic As a Property Projects Case Manager, you will play a key part in ensuring the smooth and efficient management of specialist property cases, including legal disrepair, Aids & Adaptations, HHSRS (Awaab's Law) cases, customer home improvement requests and latent defects. You'll provide dedicated case management support to Surveyors, working together to progress works in a timely manner and ensure customers receive an excellent service throughout. Key Responsibilities Manage specialist property projects from creation through to completion, ensuring milestones and contractual obligations are met. Act as the main point of contact for customers, investigating concerns and keeping them updated throughout their repairs journey. Work collaboratively with Surveyors to remove barriers and keep cases progressing efficiently. Lead on HHSRS (Awaab's Law) cases, ensuring full compliance with legislation and strict timescales. Liaise with internal teams and external contractors to achieve timely and cost effective repair solutions. Use Totalmobile to manage, track and update repairs and property cases, ensuring accurate records and clear audit trails. Manage legal action where required to gain access for works, and work with the Decant Team to minimise disruption to residents. Investigate resident complaints related to repairs and provide clear, timely updates. Maintain accurate, up to date records across all IT and manual systems. Support vulnerable or diverse tenants by making referrals to appropriate internal or external services. Coordinate Aids & Adaptations cases in line with relevant policy and procedure. Qualifications Educated to GCSE level (Maths & English A -C or equivalent). At least 2 years' experience in case management or project management. Strong understanding of current housing legislation and relevant case law. Excellent customer service skills, with the ability to explain technical updates in a clear and accessible way. Experience working within a responsive repairs environment. Experience using Totalmobile, or similar integrated housing repairs and maintenance systems. Strong problem solving skills, with the ability to understand complex customer needs. Great organisational skills, able to prioritise and work well under pressure. Confident decision making abilities. Ability to build and maintain effective relationships with internal and external partners. Good IT skills, including Microsoft Outlook, Word and Excel. Experience handling specialist property cases such as legal disrepair, HHSRS or Aids & Adaptations. Benefits 25 days' holiday (plus bank holidays), rising to 28 days after 3 years' service. Up to 8% contributory pension. Generous annual wellbeing allowance of up to £300 for health and lifestyle benefits. Access to a wide range of staff discounts. We are a disability confident employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - please contact our Resourcing Team to discuss any requirements.

A housing association is seeking a Property Projects Case Manager to oversee specialist property cases like legal disrepair and customer improvement requests. This hybrid role involves managing projects from start to finish, ensuring efficient communication with customers and compliance with legislation. Candidates should have at least 2 years in case management and a strong understanding of housing law. The position offers competitive benefits including generous holiday and pension schemes.