I am currently recruiting for an experienced and passionate individual to fulfil the role of Head of Application Support, to lead the delivery and support of a suite of cloud-hosted software solutions across multiple products and clients. You ll oversee support teams across UK and European offices, ensuring exceptional service standards, strong client relationships, and continuous operational improvement. This is a hands-on leadership role that blends service delivery expertise, ITIL-driven process management, and people leadership. Key responsibilities of the role: Lead and manage support teams, driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring SLA/KPI targets are consistently met. Manage Jira Service Desk operations, incident resolution, and root cause analysis. Build insightful Power BI dashboards to track and report on service performance. Act as the primary point of contact for service-related issues, managing client relationships and expectations. Ensure compliance with ISO 27001 standards and develop risk mitigation strategies. Drive continuous improvement initiatives to optimise processes and enhance customer satisfaction. Experience required: 5+ years experience in service delivery management in SaaS, cloud, or enterprise software environments. Strong expertise in ITIL processes, incident management, and RCA. Proficient in Jira Service Desk, Power BI, and familiar with ISO 27001 frameworks. Excellent communicator with proven stakeholder management and team leadership skills. Holds a relevant degree (IT, Business, or similar) certifications such as ITIL, ISO 27001, PMP, or CSM are a plus. What s on offer: A leadership role with real impact on client satisfaction and operational success. A collaborative and supportive culture where initiative and innovation are valued. Hybrid, (weekly office/home split), working model with regular opportunities to travel and engage with clients. If you are a strategic thinker with a hands-on approach to service delivery and team leadership, I would love to hear from you.
Oct 23, 2025
Full time
I am currently recruiting for an experienced and passionate individual to fulfil the role of Head of Application Support, to lead the delivery and support of a suite of cloud-hosted software solutions across multiple products and clients. You ll oversee support teams across UK and European offices, ensuring exceptional service standards, strong client relationships, and continuous operational improvement. This is a hands-on leadership role that blends service delivery expertise, ITIL-driven process management, and people leadership. Key responsibilities of the role: Lead and manage support teams, driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring SLA/KPI targets are consistently met. Manage Jira Service Desk operations, incident resolution, and root cause analysis. Build insightful Power BI dashboards to track and report on service performance. Act as the primary point of contact for service-related issues, managing client relationships and expectations. Ensure compliance with ISO 27001 standards and develop risk mitigation strategies. Drive continuous improvement initiatives to optimise processes and enhance customer satisfaction. Experience required: 5+ years experience in service delivery management in SaaS, cloud, or enterprise software environments. Strong expertise in ITIL processes, incident management, and RCA. Proficient in Jira Service Desk, Power BI, and familiar with ISO 27001 frameworks. Excellent communicator with proven stakeholder management and team leadership skills. Holds a relevant degree (IT, Business, or similar) certifications such as ITIL, ISO 27001, PMP, or CSM are a plus. What s on offer: A leadership role with real impact on client satisfaction and operational success. A collaborative and supportive culture where initiative and innovation are valued. Hybrid, (weekly office/home split), working model with regular opportunities to travel and engage with clients. If you are a strategic thinker with a hands-on approach to service delivery and team leadership, I would love to hear from you.
I'm currently seeking a DevOps Manager to join a leading international tech company in Birmingham and take full ownership of the strategy, delivery, and optimisation of secure, scalable, and reliable infrastructure that powers mission-critical platforms for a growing global client base. In this role, you ll set the vision for our DevOps function, aligning technology, people, and processes to meet the demands of a fast-moving, cloud-first environment. You ll lead multiple workstreams, develop high-performing teams, and partner with senior stakeholders to ensure our platforms evolve in step with business growth without compromising on stability, security, or cost efficiency. Key Responsibilities: Define and own the DevOps strategy, ensuring alignment with business and technology objectives. Lead, mentor, and grow DevOps teams, fostering a culture of collaboration, innovation, and continuous improvement. Oversee the design, automation, and optimisation of CI/CD pipelines to drive speed, reliability, and consistency. Manage and optimise Azure infrastructure for scalability, security, performance, and cost control. Champion modern monitoring, observability, and incident management practices to maintain high availability. Partner with engineering, architecture, and product leadership to accelerate delivery and reduce operational friction. Drive adoption of FinOps principles to balance technical ambition with commercial responsibility. Stay ahead of industry trends to ensure our DevOps capabilities remain best-in-class. Key experience required: Significant leadership experience managing DevOps, SRE, or platform engineering functions. Deep expertise in Azure Cloud, containerisation, infrastructure as code, and automation. Proven track record in designing and managing large-scale CI/CD systems (Azure DevOps preferred). Strong stakeholder management skills, with experience influencing at C-suite or senior leadership level. Demonstrated success in improving system resilience, performance, and cost efficiency. Relevant certifications (Azure, DevOps, or cloud architecture) are highly desirable. Why you should apply: Hybrid working model (split between home and our Birmingham office). Competitive salary with genuine authority to shape the DevOps strategy and operating model. Work on innovative, high-impact projects across international markets. Join a culture built on trust, collaboration, and continuous learning. If you re ready to take strategic control of a global DevOps capability, lead talented engineers, and deliver game-changing infrastructure solutions, we d love to hear from you.
Oct 23, 2025
Full time
I'm currently seeking a DevOps Manager to join a leading international tech company in Birmingham and take full ownership of the strategy, delivery, and optimisation of secure, scalable, and reliable infrastructure that powers mission-critical platforms for a growing global client base. In this role, you ll set the vision for our DevOps function, aligning technology, people, and processes to meet the demands of a fast-moving, cloud-first environment. You ll lead multiple workstreams, develop high-performing teams, and partner with senior stakeholders to ensure our platforms evolve in step with business growth without compromising on stability, security, or cost efficiency. Key Responsibilities: Define and own the DevOps strategy, ensuring alignment with business and technology objectives. Lead, mentor, and grow DevOps teams, fostering a culture of collaboration, innovation, and continuous improvement. Oversee the design, automation, and optimisation of CI/CD pipelines to drive speed, reliability, and consistency. Manage and optimise Azure infrastructure for scalability, security, performance, and cost control. Champion modern monitoring, observability, and incident management practices to maintain high availability. Partner with engineering, architecture, and product leadership to accelerate delivery and reduce operational friction. Drive adoption of FinOps principles to balance technical ambition with commercial responsibility. Stay ahead of industry trends to ensure our DevOps capabilities remain best-in-class. Key experience required: Significant leadership experience managing DevOps, SRE, or platform engineering functions. Deep expertise in Azure Cloud, containerisation, infrastructure as code, and automation. Proven track record in designing and managing large-scale CI/CD systems (Azure DevOps preferred). Strong stakeholder management skills, with experience influencing at C-suite or senior leadership level. Demonstrated success in improving system resilience, performance, and cost efficiency. Relevant certifications (Azure, DevOps, or cloud architecture) are highly desirable. Why you should apply: Hybrid working model (split between home and our Birmingham office). Competitive salary with genuine authority to shape the DevOps strategy and operating model. Work on innovative, high-impact projects across international markets. Join a culture built on trust, collaboration, and continuous learning. If you re ready to take strategic control of a global DevOps capability, lead talented engineers, and deliver game-changing infrastructure solutions, we d love to hear from you.
I'm currently seeking a hands-on Senior Network Engineer on a contract basis for my client to deliver critical network transformation projects across our hybrid (on-premises and cloud) environments. This role requires deep technical expertise in network architecture, operations, and cybersecurity best practices, with a strong focus on execution and delivery. Engagement Scope: Deliver a network refresh (firewall, switches, and routers) across both office and Birmingham data centre. Assist the DevOps team in establishing connectivity to a major critical infrastructure services provider via a dedicated MPLS circuit. Lead the design and implementation of a network segmentation project in AWS, separating production and non-production environments. Key Responsibilities: Design, implement, and support enterprise network infrastructure across Cisco and Palo Alto on-premises environments, and Azure/AWS cloud platforms. Lead deployment and optimisation of SD-WAN and SASE/SSE technologies (e.g., Netskope, Zscaler, Cisco Umbrella). Manage and maintain secure network architectures including firewalls, VPNs, switching, routing, and load balancing (HAProxy). Monitor, analyse, and optimise network performance and security posture. Implement security policies aligned with ISO 27001, NIST, and CIS frameworks. Produce detailed documentation for configurations, processes, and troubleshooting. Collaborate with global cloud, security, and infrastructure teams for consistent, secure operations. Support incident response, root cause analysis, and ongoing improvements. Required Skills & Experience: Extensive experience executing network refresh projects. Strong expertise with Cisco, Palo Alto, HAProxy, and Azure networking. Solid understanding of TCP/IP, DNS, DHCP, VPNs, VLANs, firewall policies, and routing protocols (BGP, OSPF). Proven track record with SD-WAN deployments. Practical knowledge of SSE/SASE platforms (e.g., Netskope, Zscaler, Prisma Access). Experience with AWS and/or Azure networking (VPC/VNet, transit gateways, peering, VPNs). Proficiency with monitoring and troubleshooting tools (NetFlow, Wireshark, CloudWatch, Grafana). Strong communication, documentation, and collaboration skills. Preferred Certifications: Cisco: CCNP, CCIE AWS: Advanced Networking, Solutions Architect Microsoft: Azure Network Engineer Associate, Azure Solutions Architect Expert Palo Alto: PCNSA, PCNSE Familiarity with automation tools (Ansible, Terraform). Experience in regulated or enterprise-scale environments. If you have the technical depth, project delivery skills, and hands-on experience to deliver on critical infrastructure objectives I would love to hear from you.
Oct 22, 2025
Contractor
I'm currently seeking a hands-on Senior Network Engineer on a contract basis for my client to deliver critical network transformation projects across our hybrid (on-premises and cloud) environments. This role requires deep technical expertise in network architecture, operations, and cybersecurity best practices, with a strong focus on execution and delivery. Engagement Scope: Deliver a network refresh (firewall, switches, and routers) across both office and Birmingham data centre. Assist the DevOps team in establishing connectivity to a major critical infrastructure services provider via a dedicated MPLS circuit. Lead the design and implementation of a network segmentation project in AWS, separating production and non-production environments. Key Responsibilities: Design, implement, and support enterprise network infrastructure across Cisco and Palo Alto on-premises environments, and Azure/AWS cloud platforms. Lead deployment and optimisation of SD-WAN and SASE/SSE technologies (e.g., Netskope, Zscaler, Cisco Umbrella). Manage and maintain secure network architectures including firewalls, VPNs, switching, routing, and load balancing (HAProxy). Monitor, analyse, and optimise network performance and security posture. Implement security policies aligned with ISO 27001, NIST, and CIS frameworks. Produce detailed documentation for configurations, processes, and troubleshooting. Collaborate with global cloud, security, and infrastructure teams for consistent, secure operations. Support incident response, root cause analysis, and ongoing improvements. Required Skills & Experience: Extensive experience executing network refresh projects. Strong expertise with Cisco, Palo Alto, HAProxy, and Azure networking. Solid understanding of TCP/IP, DNS, DHCP, VPNs, VLANs, firewall policies, and routing protocols (BGP, OSPF). Proven track record with SD-WAN deployments. Practical knowledge of SSE/SASE platforms (e.g., Netskope, Zscaler, Prisma Access). Experience with AWS and/or Azure networking (VPC/VNet, transit gateways, peering, VPNs). Proficiency with monitoring and troubleshooting tools (NetFlow, Wireshark, CloudWatch, Grafana). Strong communication, documentation, and collaboration skills. Preferred Certifications: Cisco: CCNP, CCIE AWS: Advanced Networking, Solutions Architect Microsoft: Azure Network Engineer Associate, Azure Solutions Architect Expert Palo Alto: PCNSA, PCNSE Familiarity with automation tools (Ansible, Terraform). Experience in regulated or enterprise-scale environments. If you have the technical depth, project delivery skills, and hands-on experience to deliver on critical infrastructure objectives I would love to hear from you.
