Nwando Care

We are not able to consider skilled applicants or student applications for this role. As a Care Coordinator, you will be the operational backbone of Nwando Care, directly responsible for ensuring our 97% client satisfaction rate is maintained through faultless rota management and resource allocation. You will turn referrals into stable, person-centred care packages, uphold our high standards, and play a key part in the operational success of our family-run organisation. If you thrive in a fast-paced environment and possess a meticulous eye for detail, join a company dedicated to delivering support that keeps seniors and vulnerable adults safe and sound in their own homes. Key Responsibilities: The Core of Care Delivery You will manage the flow of care from enquiry to delivery, encompassing resource management, staff support, and quality oversight. 1. Rota Management & Service Organisation Own the Rota: Organise and produce complex weekly staff rotas, ensuring they are completed, distributed on time, and cover all client needs, including holiday, sickness, and emergency calls. Stable Care Packages: Ensure Service Users benefit from regular care staff and are allocated key workers, building stability and trust. Data Integrity: Take responsibility for all data input related to your specified area, maintaining accurate and up-to-date client and carer records. 2. Resource & People Management First Point of Contact: Serve as the primary contact for telephone calls from both clients and staff, dealing with queries efficiently and professionally. Policy Champion: Ensure that all staff adhere to company policies and procedures, taking appropriate action and reporting any inconsistencies to the Branch Manager. On-Call Duty: Provide essential on-call cover in rotation with other care staff. 3. Quality, Compliance, and Client Journey New Referrals: Efficiently process new client referrals from social services, private individuals, and other organisations. Quality Management: Manage the client review proce ss , allocating Care Managers for new client assessments and keeping meticulous records of review dates. Feedback Handling: Log all compliments and complaints accurately, escalating any concerns or complaints about the company or its employees to the Branch Manager immediately. Liaison: Effectively communicate necessary service information to clients and staff, and liaise with external stakeholders such as social workers. Candidate Profile Proven experience as a Care Co-ordinator or in a similar fast-paced scheduling/logistics role within the domiciliary care sector is essential. Exceptional organisational skills and an absolute commitment to detail and accuracy. A strong, empathetic communicator capable of managing demanding client and staff queries. Sound knowledge of care standards and regulatory requirements. Proficiency with care management software and IT systems for data input and rota production. Benefits of Joining Nwando Care Work for a "Good" Rated Provider: Join a team where quality is a primary focus, as evidenced by our CQC rating and high client satisfaction. Refer-a-friend scheme A Values-Driven Environment: Be part of a family-run organisation that prioritises quality over quantity and offers person-centred support. 30 days annual leave Impact: Your work is central to enabling vulnerable adults and seniors to live independent and fulfilling lives in the comfort of their own homes. Car allowance for drivers Bonus schemes available for the team Monthly team lunches on us

This role is not available for sponsorship. Nwando Care is looking for an exceptional, compassionate, and experienced individual to join our team as a Field Care Supervisor in the Haringey/Barnet area. This is a pivotal role that goes beyond typical supervision. You will be the crucial link between our Service Users, our dedicated Carers, and the wider management team. You will blend essential hands-on care with critical clinical and people management, driving the standard of excellence across your patch. Key Responsibilities: Blending Care and Leadership Your role is split between direct care delivery and management oversight, ensuring maximum impact: 1. Clinical Leadership & Care Delivery (Minimum 50% of time) Assessments & Planning: Conduct comprehensive initial visits, set up robust care packages, and complete all necessary paperwork, including detailed risk assessments for new Service Users. Essential Support: Participate in the out-of-hours on-call rota alongside other senior staff, ensuring continuous support is available when needed. 2. Team Management & Quality Assurance (QA) Mentoring & Training: Introduce Carers to new clients and provide essential practical training to new team members, ensuring they meet Nwando Care s high standards. Supervision & Support: Directly supervise Carers operating within the Haringey/Barnet area and undertake regular Quality Assurance (QA) visits to monitor and review care standards. Stakeholder Engagement: Actively participate in service reviews and care conferences with social workers and liaise with other professional colleagues (e.g., Occupational Therapists) to continually review and amend care packages. 3. Communication & Compliance Reporting: Be proactive in reporting back to the Care Co-ordinators on any issues concerning the delivery of care, Service User complaints, or resource issues to inform recruitment planning. Partnerships: Develop positive, productive relationships with all external agencies involved in our Service Users' care, helping to further the company's reputation and business in the area. What You Will Need Proven experience working within a community care or domiciliary care setting. Exceptional organisational and communication skills. A compassionate, person-centred approach, grounded in the desire to deliver outstanding care. Crucially, you must be a driver with your own vehicle, as travel throughout North London is required for this field-based role. Benefits Car allowance (on top of the salary!) 30 days annual leave Refer-a-friend scheme Monthly lunches on us