Location: This position is located at Unit 200 The Friary Centre North Street, Guildford, GU14YT United Kingdom Role Summary: The main objective of this role is to assume total department accountability for sales, service profitability and loss prevention. To achieve a department environment that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute employee development. To assist senior management with all general store operations that falls within their sphere of responsibility. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy. Responsibilities People : Recruit, motivate, develop and lead a store team Manage all aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) Recognise and develop talented individuals for advancement and growth within the organisation Uphold Company standards and act as a positive role model to others Leadership & Communication : Inspire, motivate and encourage teamwork among the team Conduct productive daily meetings to ensure that goals are met Effectively delegate projects while allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment : Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by upholding the Company's mystery shop standards Operations : Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents Manage all aspects of the assigned department in collaboration with the Visual Merchandising Manager with regard to training, shipment placement, markdowns, transfers, merchandising and store standards Understand and interpret current fashion trends in local markets in order to generate creative solutions Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately Maximise departmental sales through analytical and creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets Qualifications Experience in a management role working in a fast paced, high volume fashion retail environment Demonstrates strong operational skills An understanding of the Urban Outfitters culture and its appeal to the local market Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business Benefits Work Life Balance: Life Leave - one day a year to take time off for major life events, in addition to annual leave entitlement Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees We offer structured support within the business alongside continued learning and development Locations The Friary Guildford, North Street, Guildford
Feb 25, 2026
Full time
Location: This position is located at Unit 200 The Friary Centre North Street, Guildford, GU14YT United Kingdom Role Summary: The main objective of this role is to assume total department accountability for sales, service profitability and loss prevention. To achieve a department environment that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute employee development. To assist senior management with all general store operations that falls within their sphere of responsibility. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy. Responsibilities People : Recruit, motivate, develop and lead a store team Manage all aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) Recognise and develop talented individuals for advancement and growth within the organisation Uphold Company standards and act as a positive role model to others Leadership & Communication : Inspire, motivate and encourage teamwork among the team Conduct productive daily meetings to ensure that goals are met Effectively delegate projects while allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment : Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by upholding the Company's mystery shop standards Operations : Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents Manage all aspects of the assigned department in collaboration with the Visual Merchandising Manager with regard to training, shipment placement, markdowns, transfers, merchandising and store standards Understand and interpret current fashion trends in local markets in order to generate creative solutions Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately Maximise departmental sales through analytical and creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets Qualifications Experience in a management role working in a fast paced, high volume fashion retail environment Demonstrates strong operational skills An understanding of the Urban Outfitters culture and its appeal to the local market Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business Benefits Work Life Balance: Life Leave - one day a year to take time off for major life events, in addition to annual leave entitlement Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees We offer structured support within the business alongside continued learning and development Locations The Friary Guildford, North Street, Guildford
A prominent fashion retailer in Guildford is seeking a Store Manager to lead their team in delivering outstanding customer service and achieving high sales performance. The ideal candidate will have management experience in a fast-paced retail environment and be committed to upholding company standards. Responsibilities include team recruitment and development, operational management, and ensuring a positive store environment. Benefits such as employee discounts, private medical insurance, and work-life balance offerings are included in the role.
Feb 25, 2026
Full time
A prominent fashion retailer in Guildford is seeking a Store Manager to lead their team in delivering outstanding customer service and achieving high sales performance. The ideal candidate will have management experience in a fast-paced retail environment and be committed to upholding company standards. Responsibilities include team recruitment and development, operational management, and ensuring a positive store environment. Benefits such as employee discounts, private medical insurance, and work-life balance offerings are included in the role.
A retail apparel company in Guildford is seeking a retail manager. The role involves leading a team, achieving sales targets, and ensuring top-class customer service. Ideal candidates will have over 3 years of management experience in retail, a strong sales orientation, and the right to work in the UK. You will play a crucial role in coaching your team, managing day-to-day operations, and maintaining visual standards. Strong communication skills and a passion for fashion are essential. This position offers an exciting opportunity to grow within a dynamic environment.
Feb 21, 2026
Full time
A retail apparel company in Guildford is seeking a retail manager. The role involves leading a team, achieving sales targets, and ensuring top-class customer service. Ideal candidates will have over 3 years of management experience in retail, a strong sales orientation, and the right to work in the UK. You will play a crucial role in coaching your team, managing day-to-day operations, and maintaining visual standards. Strong communication skills and a passion for fashion are essential. This position offers an exciting opportunity to grow within a dynamic environment.
Act as a role model to strengthen GANT's customer service guidelines to the team and ensure top-class service. Achieve sales targets and related KPI's and meet goals for the store. Recruit, train and develop team members, ensuring individuals have a clear understanding of GANT's goals and objectives. Lead and motivate the team each day Ensure constant team development through our learning platform, GANT Academy. Ensure the store's visual presentations and merchandising meets company standards. Ensure everyone on the team is up-to-date with brand guidelines initiatives, the product assortment and features, and sustainability targets. Drive store operations, such as the store environment and staff administration, and make sure retail policies and procedures are in line with company standards. You will report to the Head of Retail. Profile Genuine interest in people - both as customers and as colleagues. Driven by sales and performance (2-3 years working with KPIs). At least 3 years in management roles in retail apparel industry with experience of; Coaching and developing teams; Planning and time management to drive daily operations; Sales and customer service; Recruitment and selection processes; 1-2 years in Outlet / Full price stores. Positive attitude and an ability to enjoy a fast-paced environment. Passion for fashion and lifestyle concepts. Strong communication skills, fluent in English and preferably more languages. Positive attitude and an ability to enjoy a fast-paced environment. Passion for fashion and lifestyle concepts. Strong communication skills, fluent in English and preferably more languages. Right to work in the UK In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without GANT sponsorship. GANT is one of the inspiring brands driven by passionate people of the MF Brands Group, alongside with Lacoste, Aigle, and Tecnifibre. Please visit the group website for more information.
Feb 21, 2026
Full time
Act as a role model to strengthen GANT's customer service guidelines to the team and ensure top-class service. Achieve sales targets and related KPI's and meet goals for the store. Recruit, train and develop team members, ensuring individuals have a clear understanding of GANT's goals and objectives. Lead and motivate the team each day Ensure constant team development through our learning platform, GANT Academy. Ensure the store's visual presentations and merchandising meets company standards. Ensure everyone on the team is up-to-date with brand guidelines initiatives, the product assortment and features, and sustainability targets. Drive store operations, such as the store environment and staff administration, and make sure retail policies and procedures are in line with company standards. You will report to the Head of Retail. Profile Genuine interest in people - both as customers and as colleagues. Driven by sales and performance (2-3 years working with KPIs). At least 3 years in management roles in retail apparel industry with experience of; Coaching and developing teams; Planning and time management to drive daily operations; Sales and customer service; Recruitment and selection processes; 1-2 years in Outlet / Full price stores. Positive attitude and an ability to enjoy a fast-paced environment. Passion for fashion and lifestyle concepts. Strong communication skills, fluent in English and preferably more languages. Positive attitude and an ability to enjoy a fast-paced environment. Passion for fashion and lifestyle concepts. Strong communication skills, fluent in English and preferably more languages. Right to work in the UK In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without GANT sponsorship. GANT is one of the inspiring brands driven by passionate people of the MF Brands Group, alongside with Lacoste, Aigle, and Tecnifibre. Please visit the group website for more information.