HL Partnership

Commissions Assistant Full time, Permanent £23,000 - £25,000 per annum Home based with travel to the Chichester office as required HL Partnership is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Our goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. Due to continued growth, we are looking to add to our finance team to assist in the processing of commissions. Key Tasks: Assist with the calculation and processing of weekly commission payments. Validate provider statements and payment files to ensure accuracy of commission amounts. Maintain accurate records of all commission transactions within internal systems. Support the resolution of commission discrepancies and queries from Advisers via phone and email. Act as first point of contact for Advisers regarding commission queries. Escalate complex queries to the Commissions Manager, as needed. Maintain confidentiality and handle sensitive financial data appropriately. Contribute to improving internal systems to increase efficiency. Experience: Ideally, we are looking for someone with experience of data entry with an excellent eye for detail. Experience of working under pressure, prioritising and working to tight deadlines is essential. It is essential that you have good computer skills, including but not limited to Microsoft applications, especially Excel. Personal Qualities You need to have excellent verbal and written communication skills with the ability to analyse information with a view to making informed decisions. Benefits: Additional leave - 22 days plus bank holidays as standard with the option to buy more each year Company pension Health and wellbeing programme Our normal working hours are 35 hours a week, Monday to Friday. As we are a non-sponsoring organisation, you will need to have the right to work in the UK.

IT Support Assistant Job Type: Full-time, Permanent Pay: £23,000 - £24,000 per annum HLP is the largest privately-owned mortgage network in the UK. Our goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, we are looking to establish a new team providing first line IT support to the business. This is an office-based role working 35 hours a week, Monday to Friday. The Role: Getting the right outcome for customers is at the heart of what we do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems. Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so we are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential. IT qualification preferred but not essential. Other Key Tasks include: Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Proactive and accurate resolution of queries by liaising across departments where required. Support new internal joiners and external members with outbound contact and system set up. Manage multiple workloads across inboxes, phone contact, and Teams meetings. Capacity to educate others on current systems when required. Provide full support to all staff in relation to IT hardware and software issues. Ensure new starter process is followed within agreed SLA. Ensure the asset log is maintained and kept up to date. Ordering replacement or new equipment. Installing, removing, or upgrading new or existing software. Experience: Experience with Office 365 and Sharepoint. Knowledge of systems of control and able to follow clearly defined procedures. Experience of working under pressure, prioritising workloads, and working to tight deadlines. Benefits: Company pension Health and wellbeing programme Sick pay As we are a non-sponsoring company, you must already have the right to work in the UK