Savills Company

Purpose of the Role The purpose of the role is to provide support to Grosvenor Facilities Management team, reporting to the FM Operations Manager/Director. The highest levels of customer service to our internal and external stakeholders by providing and maintaining a central hub of relevant and accurate data. Key Responsibilities To work alongside the Facilities Management team in a support role, learning the key aspects of the FM role. To provide the Facilities Managers with administrative support and to field phone calls during periods of leave. Spend time with key Property Management departments to understand the corporate supply chain process, the management agreement and services offered, our key policies and procedures, legislation relating to handling client monies and the roles undertaken in Client Accounting, Credit Control and Treasury to be able to better support the business. Manage and monitor the completion of service charge budgets for the entire portfolio, ensuring they are completed on time and report on stats quarterly. To work alongside the Client Accounting team to ensure service partners invoices are processed promptly and report on stats monthly (cost reviews). To track the reconciliation process each quarter in regards to service charge expenditure. Assist with raising work orders for the Facilities Managers on the chosen client system. To provide cover for other FM Coordinators within the team as and when required. To be a superuser on all systems used throughout the portfolio and assist with training new starters. Compile Tenant Handbooks, Emergency Plans, Hazardous Waste Registers etc. in conjunction with the Facilities Managers and ensure data is uploaded to the relevant system. General administrative duties such as, but not limited to; compiling letters for Section 20 matters, filing, data input, meeting and travel booking. Other adhoc duties as and when required to include Facilities Management post and stationary requirements. Line management of team Coordinator(s), with overall responsibility of the delivery of the day to day administration for Facilities Management Team. Including but not limited to the below: Monitor reporting from team. Monitor responses to shared inbox of access & meter requests and general queries. Supervision in the completion of the below tasks and duties with the allocated personnel: Management the Section 20 process including; compiling quotes, liaising with Facilities Managers, Property Managers, sending Section 20 packs and tracking responses. Monitoring s20 inbox and compile responses. Extract S20 report and input data into tracker utilising Asana Quarterly download of budget packs. Support allocated Facilities Managers Check and approve costs under £500 for FMs (including routine PPM costs). To compile and complete client reporting and attend client meetings to support and present data. Annually generate PPMs on Elogs. Print and post all reconciliation packs. (including PDF splitting) Skills, Knowledge and Experience Essential At least 2 years experience in an administration role General Education to GCSE standard with an A-C grade in English & Maths or equivalent standard Reliable, helpful and well presented. Ability to work in a team or alone Team player with strong customer service skills, able to provide a helpful and polite service. Pleasant telephone manner and efficiency in relaying messages and taking instructions. Excellent communication skills Able to take comprehensive minutes of meetings. Ability to deal with confidential information. Good organisational and time management skills with the ability to prioritise workload and multitask in a calm and professional manner. Able to work under pressure to deadlines. Careful and conscientious with an aptitude for attention to detail. Willingness and ability to learn on the job, keen to undertake training and career development. Desirable Proficient in a full range of Microsoft applications inc. Word, Excel, PowerPoint, Access Outlook. Broad knowledge of office administration within a facilities management/property management environment. Experience of dealing with senior level staff confidently with excellent verbal and written communication. Experience and knowledge of helpdesk systems and procedures. Data input experience. Experience working within a Facilities Management team. Understanding of Health & Safety Legislation. Working Hours 08:00 - 16:30 Benefits Benefits Booklet

A leading security firm in Newcastle upon Tyne seeks a Security Officer to provide a friendly and secure environment for customers at Eldon Square. The role requires 2 years of security experience and a valid frontline SIA license. Key responsibilities include patrolling the area, assisting retailers, managing security incidents, and ensuring outstanding customer service. This is a permanent position requiring 40 hours per week with a salary of £14.23 per hour.

Purpose of the Role At Eldon Square, our security officers play a vital role in providing a friendly, safe and welcoming destination for our customers and retailers. Often the first people our customers will see, we are looking for somebody who delivers exceptional customer service and who has a positive attitude and friendly demeanour. This is a permanent 40 hour contract. Your duties will include carrying out a range of security activities, including patrolling our centre, liaising with retail staff, assisting members of the public, completing detailed and accurate incident reports and offering a highly visible, highly professional security presence. Key Responsibilities Thoroughly patrolling your allocated area of the centre Providing a visible security presence Assisting and liaising with retailers Liaising with the Emergency services and local authority. Offering excellent customer service Opening and securing the centre Carrying out basic first aid duties Reacting to any security incidents in a prompt and professional manner Clearly communicating with colleagues and the control room Deterring crime and disorder Follow health and safety procedures. Take part in any relevant training. Accurately complete incident reports Skills, Knowledge and Experience 2 years Security experience and valid frontline SIA license A five-year checkable work history Ability to use a radio and communicate clearly and accurately Experience in customer facing roles and the ability to offer excellent customer service Working Hours - 40 hours per week Salary - £14.23 per hour