BBC Group and Public Services

ROLE: Senior Operations Engineer (Infrastructure) JOB BAND: D CONTRACT TYPE: Full-time / Permanent DEPARTMENT: BBC Technology and Media Operations LOCATION: Pacific Quay, Glasgow PROPOSED SALARY RANGE: Up to £62,250 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. PURPOSE OF THE ROLE As a Senior Operations Engineer (Infrastructure) at the BBC, you'll be at the heart of the systems that keep our broadcasting on air. Your role is vital in ensuring the reliability, security, and performance of the infrastructure and platforms behind our creative output. You'll manage and optimise core systems, troubleshoot complex issues, and deliver robust solutions to keep services resilient and scalable. Beyond day to day operations, you'll help drive automation and cloud adoption and play a key role in shaping the future of broadcasting. Why Join the Team Join BBC Scotland's Engineering team at Pacific Quay, Glasgow, supporting TV and radio output across Scotland. You'll work with engineers nationwide to keep these services on air and online. Our team is high performing yet relaxed-supportive, approachable, and genuinely fun to work with. If you share the BBC's mission and want to help shape its future, we'd love to have you on board. KEY RESPONSIBILITIES AND IMPACT Manage Core Infrastructure: Oversee BBC Scotland's server and storage estate (physical, virtual, and cloud). Perform upgrades, manage resources, and ensure robust monitoring and high availability. Administer Team Tooling and Drive Automation: Manage the team's core tools, including monitoring (CheckMK), configuration management (Ansible), and automation (Rundeck), as well as password manager and remote access solutions. Contribute to defining future tooling requirements and identifying opportunities for automation. Incident Response and Recovery: Respond to service disruptions affecting broadcast critical systems, record actions accurately, and implement measures to prevent recurrence. Monitor and Support Broadcast Systems: Use diverse monitoring tools to identify and resolve complex issues across broadcast and IT platforms. Communicate and Collaborate: Explain technical information clearly to technical and non technical audiences. Act as a point of contact during post incident reviews. Develop Team Capability: Deliver training plans and provide guidance on IT and systems best practices. YOUR SKILLS AND EXPERIENCE ESSENTIAL CRITERIA Extensive hands on experience administering and configuring enterprise virtualisation and storage platforms-including VMware vSphere/ESXi, vCenter, Storenext, and Dell PowerStore. Candidates must have experience performing advanced configuration, system build outs, upgrades, performance tuning, and troubleshooting-not just operational monitoring. Strong, practical experience managing and configuring Linux and Windows Server environments, ideally using Infrastructure as Code (IaC) tools such as Ansible, PowerShell DSC, or similar. Candidates must be comfortable automating server builds, patching, configuration, and compliance controls, as well as managing key enterprise services (AD, DNS, DHCP, networking components). Proficiency with enterprise monitoring and alerting platforms, including the ability to configure thresholds, interpret telemetry, and proactively prevent incidents. Demonstrated ability to diagnose and resolve complex infrastructure issues under pressure, including experience with high availability clusters, failover systems, and disaster recovery workflows. Ability to produce clear, detailed technical documentation and communicate complex system behaviours effectively across engineering teams, operational stakeholders, and editorial users. DESIRED (NOT REQUIRED) Familiarity with automation tools such as Ansible and Rundeck, and scripting for infrastructure management. Knowledge of cloud platforms and hybrid infrastructure environments. Knowledge of networking in audio/video environments-familiarity with IP audio/video, streaming protocols, and networked media systems. Experience in media or creative environments-exposure to broadcast, production, or post production workflows. Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Life at BBC Here you will benefit from: Fair pay and flexible benefits including a competitive salary package, a flexible 35 hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym. Excellent career and professional development. Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer. A values based organisation where the way we do things is important as what we do. Benefits may vary if you are joining on an FTC basis or on an orchestra conditions contract. Learn more about life at the BBC and our values in our candidate pack. You belong We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. Find out more about diversity, inclusion and belonging in our strategy below. Disability confident We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss: BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.

We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. About BBC Studios BBC Studios is a world-renowned content studio and channels & streaming business, powered by British creativity, with a reach that touches audiences in every corner of the globe. We work with outstanding creative talent who are responsible for platform defining shows from Strictly Come Dancing to Bluey, Prehistoric Planet to Planet Earth III. The range and quality of our content is unsurpassed, creating critical and commercial successes and global phenomena. From BAFTAs to RTS Awards, BBC Studios is Britain's most awarded production company and the only producer with three of the top ten shows on IMDB; we're the home of the widest read English language news website in the world; and the UK's largest distributor of British content. Commercial News At BBC Studios, (a team situated within BBC Studios, the commercial arm of the BBC) we aim to help people understand the world around them, make informed choices, and take an active part in society and democracy. As we expand our footprint to meet increasing demand for our style of quality and impartial journalism and unscripted content in North America, we are seeking motivated, passionate, high performing individuals across a variety of skillsets to join our global team. Join us and be an essential part of one of the world's most recognised brands and trusted news organisations! The Role BBC Studios is hiring a Senior Audience Engagement Editor in London to support content optimisation and editorial curation. You will wear several hats, as you leverage audience insights to elevate our daily report and help grow readership in North America for and the international BBC app. Primary Responsibilities You will support editorial teams to commission and produce content for impact across channels, including supporting specialist teams to sharpen their output across business, tech, science, climate, culture and travel verticals. You will advise the curation team on story optimisation and placement to maximise engagement, leveraging best practice as well as driving new learnings and insights to enhance curation, including for the weekends. On weekday shifts, you will prepare and share daily SEO and performance insights for our fast paced U.S. News team to help inform editorial priorities as they kick off their day. On weekends, you will work hands on curating our homepage, front of app and other key indexes, employing both your editorial judgement and optimisation skills to ensure we provide a consistently rich, high quality offering to digital audiences outside the UK. Success in this role requires collaborating with colleagues across various teams, including editorial, growth and product. Reactivity and communication skills are a must. The right candidate will demonstrate strong editorial judgement, strong ability to craft effective headlines and select visuals, and a keen sense of U.S. and global audience needs in the digital space. You will have knowledge of SEO and growth tactics, and a desire to deepen your understanding of analytics to draw actionable, real time insights. This role sits in the Audience Development team as part of Content Strategy & Programming unit of our Global Digital News & Streaming division. It reports to the Head of Audience of Development. This is a full time position, based out of Television Centre in London on a continuing contract. This position will work 5 days / 35 hours per week. The anticipated work schedule is Wednesday - Friday (1000 - 1800 GMT) and Saturday - Sunday (800 - 1600 GMT). Some flexibility is possible on the weekday shifts. What Does It Take? Main Responsibilities In this role, you will: Monitor and report on daily search trends and opportunities Track changes in rankings and search performance and make recommendations to journalists and editors around headlines, linking trending search terms and relevant keywords Prepare and share a (US) morning growth note reporting on daily trends across search, social and our own site performance to inform commissioning and output. Participate (via Zoom) in the weekday news editorial meeting in DC, representing the audience team. Use real time analytics tools like Chartbeat and help drive new learnings and insights to elevate on site experience through A/B testing, strategic experimentation, and performance analysis Help shape pitches and commissions across news and other verticals to support reach and habituation initiatives Stay on top of breaking news during your shift, taking the initiative to offer audience/SEO advice, and when curating the site, ensuring appropriate changes are made quickly to relevant indexes Manage indexes to shape the day's offer across site and app, ensuring it is consistently rich, relevant and engaging, while rigorously adhering to our editorial values and guidelines. Always think about the mix of stories, formats and audience needs at different times of the day and for your geographical zone Make sure our headlines are clear, fair and accurate, and that our image choices work for small mobile screens. Prepare and share clear and informative handover notes Stay across trends in audience behaviour and digital news curation, including what competitors are doing in the space, to help inform our strategic decision making Collaborate within our audience team to prepare wider performance reporting, analysis and strategic insights for stakeholders across the organization Knowledge, Skills, and Experience Knowledge & Skills Candidates should have digital journalism experience, ideally including experience working across audience, growth and/or curation An understanding of SEO strategies and best practice, and how to apply them to editorial output Demonstrated ability to do keyword and trend research to provide actionable recommendations, as well as the ability to make this information easy to digest Ease working in a CMS, and experience with tools like Google Trends, Google Search Console, Chartbeat, parse.ly, News dashboard, Newzdash Have a broad and deep interest in the news and factual content Clear and effective written and verbal communication skills Desire to understand, in detail, the consumer experience on BBC digital products Enthusiasm for the BBC's unique position as a trusted news brand and a clear understanding of the importance of impartiality - and what it means in practice Strong organisational, planning and time management skills, including the ability to work well under pressure and prioritise effectively, even when dealing with competing demands Professional Experience 5+ years' experience working in digital publishing in a news environment, ideally with experience in an audience, SEO or growth role Behaviours Good communication skills - a great candidate will be able to talk to colleagues across departments, including non specialists, and communicate effectively with people remotely across multiple BBC sites. Collaborative, proactive and able to work independently, autonomous and problem solving oriented Detail focused whilst being able to maintain a view of the bigger picture Keen to challenge the status quo and take initiatives to drive positive changes Flexibility and adaptability to sustain performance, particularly under pressure to meet deadlines and changing priorities or circumstances. Life at BBC Studios We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here. The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from under represented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background. More information on our D&I plan can be found here. BBC Studios puts sustainability at the heart of everything we do both onscreen and off screen, including delivering against the BBC Group's science based Net Zero targets. More information on sustainability at BBC Studios can be found here. We are proud to share that we are a Level 2 Disability Confident Employer and we strongly encourage applications from disabled people. If you meet the minimum criteria for this role and declare that you are disabled, we will ensure to advance you to the next stage (minimum criteria above). If you require any reasonable adjustments in order to apply please contact us on . What Will You Gain From Working at BBC Studios? Flexible 35 hour working week for work life balance 26 days holiday (plus an additional day which is a Corporation Day) with the option to buy an extra 5 days A defined pension scheme and discounted dental, health care, gym and much more Excellent career progression - access to courses, webinars, workshops and the opportunity to work in different areas of the organisation Package Description Salary: Up to £60,000 depending on relevant skills, knowledge and experience . click apply for full job details

A world-renowned content studio is seeking a Senior Audience Engagement Editor in London. The ideal candidate will leverage audience insights to enhance content strategy for our digital platforms, focusing on growing readership in North America. Key responsibilities include supporting editorial teams, optimizing stories for engagement, and utilizing SEO strategies to inform decisions. Strong digital journalism experience and the ability to work collaboratively with various teams are essential for success in this role.