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Complaints Resolutions Officer To work closely with designated services for the effective handling of complaint stage 2 independent reviews, FOI internal reviews and Local Government Ombudsman (LGO), Housing Ombudsman (HO) and Information Commissioner (ICO) enquiries, seeking resolution to issues raised at the earliest stage of the process click apply for full job details

Interim Head of Assurance - York and North Yorkshire Combined Authority Head of Assurance Key responsibilities for the duration of the interim Head of Assurance Strategic Leadership on Assurance, Risk, and Compliance Develop and maintain a comprehensive assurance framework aligned with statutory obligations and strategic priorities. Provide expert advice to senior leadership and committees on risk, and assurance matters. Act as the Authority's Assurance, Risk and Compliance champion in discussions and negotiations with Government around further devolution for the region. Oversee the internal audit programme and ensure timely implementation of recommendations. Act as the liaison with internal auditors, and in relation to assurance and performance matters with regulators, and funding bodies. Embed assurance processes into major investments, funding streams, and transformation programmes. Deliver appraisals of programme and project business cases and ensure that appropriate due diligence is undertaken in relation to delivery partners funded by the Authority. Lead the Authority in relation to internal programme assurance, ensuring that performance evidence, delivery milestones, and evaluation outputs are robust, auditable, and aligned with HM Treasury Green Book principles to support future gateway reviews and funding negotiations. Lead the development and implementation of a robust performance management framework aligned to the Combined Authority's strategic priorities and statutory obligations. Advise senior leadership, elected members, and the Mayor on performance trends, risks, and opportunities for improvement. Lead the Authority's strategic liaison with Government in relation to the Gateway Review process, ensuring timely submission of evidence, coordination of programme evaluations, and alignment with national Head of Assurance Essential Criteria (include technical and seniority) Head of Assurance Knowledge of effective management of staff, budgets and resources. In depth knowledge of the current UK economic framework with which the Combined Authority operates. Thorough understanding of the Combined Authority's Growth Plan. Knowledge of investment evaluation tools (e.g. webTAG, cost/benefit) Significant knowledge of assurance frameworks and compliance processes including the full project lifecycle. An understanding of contract management processes and UK law in relation to contracting. An understanding of State Aid/Subsidy Control principles and requirements. An understanding of commercial financial appraisal e.g. analysis of business case proposal, balance sheet and cashflow appraisal, credit risk knowledge. Experience of successful management of budgets and target setting. Experience in leading and undertaking project appraisals using HMT Green Book principles to determine the wider economic and social benefits associated with investments and delivering challenging critique. Experience of presenting detailed information to internal colleagues and external stakeholders/partners at all levels of seniority and Members. Experience of public sector procurement of services. Experience of developing and implementing work stream strategies in a large organisation.

Purpose: Estates Surveyor As a Estates Surveyor in the Estates Strategy & Development (ES&D) team, you will manage the council's property transfers and disposals, ensuring compliance with regulations. Your role includes assessing properties, developing business cases, and overseeing transactions to support the council's strategic goals. You will join the Estates Strategy and Development Team at Somerset Council who are responsible for the strategic management of a portfolio consisting of around 4,000 assets, including 1,300 buildings and 2,300 parcels of land. The role is responsible for managing, overseeing, and delivering a variety of complex estates casework to achieve strategic objectives for the council, ensuring effective management and development of the council's estate. Coordinating disposals of non-operational assets through the whole delivery cycle will be a major part of the role - from advising on potential values, appointing agents for a broad caseload of real estate transactions acquisitions with self-directed responsibility for individual transactions valued up to c. £1,000,000. All estates surveying activities are conducted with a long-term planning perspective-typically spanning approximately 10 to 15 years for landlord and tenancy management, and extending beyond 30 years for acquisitions, disposals, and development casework. The role involves regular travel to a variety of sites around Somerset, including inspection or review of a wide range of assets, some are located in rural areas. Responsibilities Estates Surveyor Delivery of the council transfer and disposal programmes ensuring full compliance with section LG Act. Help deliver councils Strategic Asset Management Plan ensuring council has the right assets in the right places for effective service delivery. Contribute to asset class reviews and the development of asset class strategies Undertake options appraisals in relation to community and surplus properties informed by feasibility studies and viability analysis Develop business cases to deliver the right property solutions which are financially sustainable and in line with council's priorities Oversee and undertake property transfers and disposals at pace but ensuring process is followed. Develop heads of terms and instruct legal regarding transfers, sales, leases Accountabilities: Estates Surveyor Assisting the Principal Estates Surveyor and other (ES&D) team members primarily in the disposal of surplus Council property, liaising with Property Agents, solicitors Internally & external), other property professionals - as well as close liaison and cooperation with other Council departments. Mandatory Experience / Skills Required Essential: Estates Surveyor Educated to a degree level or equivalent in a relevant field Demonstrable experience of estate management in particular asset transfers and disposals Ability to work at pace and under pressure Ability to work from Somerset Council Offices 2 days per week

This role will be based in the M&E team within Capital Works therefore the project manager will lead M&E projects and should have experience in this field. In this role you will be responsible for organising and motivating a project team, building and developing excellent professional relationships with management and the clients/end-users click apply for full job details

HGV Driver Team Leader Description We are seeking a dedicated and experienced HGV Driver Team Leader to join our dynamic logistics team. As an HGV Driver Team Leader, you will play a crucial role in overseeing the operations of our driving team, ensuring that all transport activities are executed efficiently, safely, and in compliance with company policies and legal regulations. You will be responsible for leading and supporting a team of drivers, providing guidance and training where necessary, and ensuring high standards of service are maintained at all times. Your leadership will help foster a positive work environment, promoting teamwork and collaboration among drivers. With your strong knowledge of HGV operations and regulations, you will manage the scheduling of deliveries, troubleshooting issues, and maintaining excellent communication with dispatchers and other departments. This role offers the opportunity to make a significant impact on our logistics performance while ensuring the success of our team. If you are passionate about driving excellence in logistics and have the leadership skills to inspire others, we invite you to apply for this exciting position. Join us in our commitment to delivering top-notch services to our valued clients and enhancing our operational effectiveness. Responsibilities Lead, motivate, and manage a team of HGV drivers to ensure efficient delivery operations. Develop and implement driving schedules and routes to optimize delivery timelines. Conduct regular performance evaluations and provide constructive feedback to drivers. Ensure compliance with all transport regulations, safety protocols, and company policies. Provide training and support to new team members, fostering a culture of continuous improvement. Monitor vehicle performance and coordinate maintenance and repairs as needed. Handle any issues that arise during transport, including delays, accidents, and customer concerns. Requirements Valid HGV driving license (Category C or CE) with a clean driving record. Proven experience as an HGV driver, preferably in a supervisory or team leader role. Strong knowledge of transport regulations and compliance requirements. Excellent organizational and time management skills. Effective communication and interpersonal skills, with an ability to motivate a diverse team. Ability to work flexible hours, including weekends and holidays as needed. Strong problem-solving skills and the ability to make decisions under pressure. HGV Driver Team Leader HGV Driver Team Leader HGV Driver Team Leader HGV Driver Team Leader

About the role: West Sussex County Council, whilst not a housing authority or provider of social housing, has a responsibility in supporting our refugee, resettled and migrant families to find appropriate and affordable accommodation within West Sussex. This role will sit within the property and accommodation structure strand, working collaboratively with teams within the Communities directorate, partners and District and Boroughs seeking and supporting families with finding appropriate housing. In this role, you will work to secure suitable residential accommodation, overcome barriers to housing, and prevent accommodation coming to a premature end. This is a varied role which includes working directly with refugee and migrant individuals and families to support their relocation to the UK. Strong working relationships will need to be formed with our local estate agents and landlords, and with the Home Office, to secure property within West Sussex. We are passionate about preventing our families spending time in temporary accommodation. You will be required to travel throughout the County, including to locations that are not always easily accessible by public transport. There is a regular and intrinsic requirement to communicate in English with members of the public. Accommodation Officer Accommodation Officer Accommodation Officer Accommodation Officer

The driving of a 4x4 vehicle in accordance with current driving test standards and to hold a current full ordinary driving licence. To operate and carry out daily maintenance of grass/hedge cutting machinery and all hand tools and to hold any necessary licences in respect of the same. The cutting back and clearing of hedges and rough verges. The felling of small trees, tree branches and sawing through and removing sections of fallen trees. The installation/fitting of public rights of way posts and signage. The installation and maintenance of stiles, gates, bridges, steps and all types of fencing. The construction and maintenance of paths and drainage systems. To carry out general ditching and site clearance operations. To carry out snow clearance operations and assist with clearing up duties in the event of storm damage or flooding. To carry out the daily maintenance and basic checks of Rights of Way vehicles and all plant/machinery e.g. checking of oil, water, tyres, lights etc. Knowledge, Skills and Experience Evidence of practical experience in an appropriate work environment and ability to advise others on relevant issues (Experience of rights of way, agricultural, countryside/grounds working). Knowledge of relevant health and safety procedures (Experience of Health & Safety responsibilities including risk assessment). Safe and competent use of relevant equipment and tools (Ability to drive a 4x4 vehicle and to operate strimmer, chain/pole saw and all hand tools and to hold valid licences and certificates at all times). Maintenance Operative Maintenance Operative Maintenance Operative Maintenance Operative

The team YOth JUstice service sits within the Specialist Adolescent Service as part of the Family and Adolescents Directorate. The Service acts as the statutory Youth Justice Service and has a key role to play in diverting children away from the youth justice system; helping prevent offending and re-offending; reducing the use of custody; contributing to multi-agency public protection and safeguarding, and adopting Signs of Safety, trauma-informed, identity development and whole family approaches to youth justice. Within the service we have the following vision: 'We take a child first, offender second approach and always seek to work in partnership with children and families to build resilience and sustain positive change' Youth Justice Case Worker Youth Justice Case Worker Youth Justice Case Worker Youth Justice Case Worker Youth Justice Case Worker Youth Justice Case Worker

Summary Junior Digital Communications Assistant needed in Ferndale The rate is £12.21ph PAYE This is a temporary role The reference number is: RQ The successful candidate will support the delivery and maintenance of digital telephony and network systems across a dynamic organisation. This medium-level role offers hands-on experience with key platforms including Cisco, Aruba, CUCM, Microsoft Teams Telephony, and Touchpoint. They will provide first-line support for unified communications platforms, including Cisco Unified Communications Manager (CUCM) and Microsoft Teams Telephony and will assist with configuration, monitoring, and troubleshooting of network infrastructure (Cisco and Aruba). Junior Digital Communications Assistant Junior Digital Communications Assistant Junior Digital Communications Assistant Junior Digital Communications Assistant

obPurpose To gain an in-depth knowledge of the functions, ICT systems, administration, processes and operation of the Council?s Fleet Services branch. To undertake an in-depth review of all processes, procedures, functions and systems within Fleet Services. To produce as-is business process maps, discover and report inefficiencies and options for improvement within systems and processes click apply for full job details

Job Purpose ? To support the improvement and upkeep of housing standards and conditions in the private sector in the Charnwood Area. ? To Manage, Support and develop the Housing Standards and Private sector Licensing Teams. ? To ensure that the housing standards service is delivered smoothly and efficiently in line with policies and procedures. ? To deal with complex cases and complaints about housing standards. ? To work in partnership with internal and external services and agencies to ? support the delivery of the service and related policies, strategies, action plans and initiatives. ? Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities 1. Responsible for the day to day running of the Housing Standards service including processing and responding to complaints and enquiries about housing standards and disrepair in the private sector. Including oversight of standards on mobile home and caravan sites. 2. Responsible for the day-to-day management of the Housing Standards Team, including training, guidance, coaching, mentoring, support, and motivation, identifying development needs, and encouraging strong team and cross-team working. 3. Responsible for the day to day running and delivery of the private sector housing licensing schemes including mandatory, selective and additional licensing. 4. Responsible for the day-to-day management of the private sector Housing Licensing Team, including training, guidance, coaching, mentoring, support, and motivation, identifying development needs, and encouraging strong team and cross-team working. 5. Ensure service standards and performance targets are achieved through regular performance monitoring, collation and timely submission of performance reports and returns, and assist in the identification and implementation of corrective actions. 6. Ensure quality and value for money in service delivery, by obtaining feedback from customers, partners, and staff, benchmarking services, and identifying best practice, and assist in the identification and implementation of service improvements. 7. Develop, review, and implement procedure guides to support effective, efficient, and consistent service provision, in line with local and national policies and legislation. Qualifications Level 4 certificate or equivalent in Housing, Environmental Health or a related subject. Certified member of the Chartered Institute of Housing. Certificate in Housing Health and Safety Rating System competency Or Demonstrable experience identified within the section below. Experience Significant experience of delivering Housing Standards and Housing Licensing Service Experience of resolving complex housing disrepair issues in the privately sector. Experience of taking enforcement action relevant to Housing standards, including working in partnership with legal services to prepare court documents. Experience of completing inspections in line with the HHSRS (Housing Health and Safety Rating System) guidelines. Experience of providing advice and support to landlords in the private sector. Experience of managing staff. Experience of managing and improving performance. Experience of managing and resolving customer complaints. Experience of managing budgets. Experience of partnership working across the public and private sector. Experience of working with individuals and organisations with conflicting priorities to reach a common goal. Housing Standards Team Leader Housing Standards Team Leader Housing Standards Team Leader

The role This interim role will provide high-level technical and project support to the Asset Information team, focusing on improving data quality, supporting reporting and enabling better insights through advanced data tools. The postholder will lead and contribute to data related projects, working with large datasets, applying data governance principles and driving continuous improvement in asset data processes, particularly through the development and use of interactive dashboards. They will also support the delivery of key initiatives aligned to the business plan, helping to sustain BAU operations during a period of reduced team capacity. The location This role will be based at our main office in Farringdon, with the option of hybrid working. The current expectation is a minimum of two days per week in the office, typically Tuesdays and Thursdays, although this may be subject to change in the future depending on team and business needs. What you'll be doing: Lead and contribute to data-related projects that support Southern Housing's strategic objectives and improve asset data quality. Support regular reporting cycles (e.g. Decent Homes, HHSRS, ESG, SDR) by ensuring data is accurate, complete and ready for use. Build and maintain dashboards and reports using Power BI, Excel and other visual tools to support informed and inclusive decision-making. Clean, check and improve asset data using SQL and tools like AGS to ensure reliability, completeness and accessibility. Investigate recurring data issues, resolve root causes and monitor progress to drive sustainable improvements. Collaborate with AMS, BI and compliance teams to ensure data processes are aligned, consistent and reflective of diverse stakeholder needs. Maintain up-to-date asset records, apply data rules and manage exceptions for new properties, surveys and works. Set and apply data quality standards and readiness checks for reporting and system inputs, promoting transparency and fairness. Provide technical support for data projects, including system upgrades and testing, with a focus on usability and accessibility. Lead data improvement initiatives, including profiling and publishing dashboards to track progress and celebrate team achievements. Share knowledge and coach others on data quality and governance best practices, promoting a culture of learning, collaboration and inclusion. Work with stakeholders across the organisation to resolve data issues and promote continuous improvement through respectful engagement. Use data trends and insights to support strategic decisions and identify areas for improvement, ensuring alignment with Southern Housing's values and commitment to equity and excellence. What you'll need: Proficient in SQL, Power BI and Excel for data analysis and visualisation. Experience working with large datasets to generate meaningful insights. Familiarity with data quality profiling, cleansing and governance principles. Understanding of reporting requirements and database systems. Strong analytical mindset with the ability to spot trends and anomalies. Confident communicator, able to explain technical concepts to diverse audiences. Collaborative approach to problem solving across teams and functions. High attention to detail and commitment to data integrity. Adaptable and proactive, with a positive attitude and ability to manage competing priorities. Interim Data Project Support Lead Interim Data Project Support Lead Interim Data Project Support Lead Interim Data Project Support Lead Interim Data Project Support Lead