Andrecruit Group Ltd

Customer Services Advisor Salary : £26,500-£28,500 Location : Reading Term : Permanent Overview We are seeking a dedicated and professional Customer Services Advisor to join our team in Reading. This role is integral to ensuring the seamless management of customer orders and delivering exceptional service to our clients across the EMEIA region. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply. Responsibilities As a Customer Services Representative, your key responsibilities will include: Order Management Receiving and processing customer orders via email and customer databases, ensuring same-day responses and timely issuance of formal order acknowledgements. Customer Enquiries Handling inbound enquiries via email, phone, and online platforms, and directing queries to the appropriate departments as needed. Account Status Coordination Liaising with the Accounts Department to review customer account statuses, particularly when accounts are placed on hold during order entry. Despatch Coordination Collaborating with the Despatch Department to ensure accurate and timely shipment of orders, providing all necessary details and documentation. Complaint Handling Logging customer complaints, investigating issues in collaboration with relevant departments, and processing credit documentation promptly. General Support Supporting wider customer service activities and contributing to departmental objectives. Information Accuracy Ensuring the provision of accurate, valid, and complete information to customers using appropriate tools, systems, and procedures. Qualifications To excel in this role, you should possess the following qualifications and skills: A strong commitment to delivering excellent customer service. Clear and professional communication skills with customers and colleagues at all levels. High attention to detail and accuracy in tasks such as order entry and documentation. Ability to manage multiple tasks and work effectively with other departments. Strong organisational skills with the ability to prioritise workloads and meet deadlines. Proficiency in English is essential; knowledge of French is beneficial. Self-motivated and capable of working both independently and as part of a team. Calm and effective under pressure, particularly when working against tight shipping deadlines. Experience with sales order entry databases (e.g., Oracle, Salesforce) is advantageous but not essential. Full training will be provided. Confident in using Microsoft and Windows applications, including Word, Excel, Outlook, and Teams. Familiarity with quality systems such as ISO 9001 is advantageous. Day-to-Day Your typical day will involve: Processing and managing customer orders from start to finish. Responding to customer enquiries and resolving issues promptly. Coordinating with internal departments such as Accounts and Despatch to ensure smooth operations. Participating in team meetings and contributing to departmental goals. Maintaining accurate records and ensuring compliance with company procedures. Benefits We offer a competitive salary and a supportive work environment where you can grow and develop your skills. Additional benefits include: Comprehensive training to ensure your success in the role. Opportunities for professional development and career progression. A collaborative and inclusive workplace culture. If you are a motivated individual with a passion for customer service and a desire to contribute to a growing organisation, we would love to hear from you. Apply today to join our team and make a difference!

JOB- Business Development Manager LOCATION- Middlesex (Hybrid/Remote but commutable for monthly meetings) TERM- Permanent candidates only SALARY- £70,000 - £90,000 and other great benefits We are looking for a Business Development Manager on a permanent based in the Middlesex area with strong knowledge in the Aerospace & Defence industry in a precision machining environment. The ideal candidate will be a strategic thinker who will hunt out new opportunities, qualify them and create new relationships to support this activity in line with the companies aggressive growth plans. The Business Development Manager will ideally have the following attributes: Degree educated in Engineering or relevant Aerospace/Defence industry beneficial Capable of managing information organising and planning A strong Get It done ethos Great communication with impact on paper and in person Results driven and detail focused Natural communicator with ability to influence Strong team working ethos Ability to work with minimum supervision Good organisational and leadership skills The Business Development Manager role will involve: Identify target markets and new customers Develop relationships with key customers in order to identify and qualify new opportunities Drive commercially strategic behaviours in other departments to ensure robustness of offerings Create price build up, using expert inputs estimating functions and present this for endorsement as part of bid review process Chair relevant bid and contract reviews Compile bid metrics for reporting into the business Conduct handovers to programmes on receipt of PO via contract review forum Be the customer liaison, reporting on project status, schedule, and risks. Communicate with the customer on technical matters, calling for support from experts as needed. Monitor and report bid deadlines Occasional international and domestic travel for project reviews on customer sites. If you are interested in this position, please apply with an up to date CV as soon as possible, along with your availability and your salary expectation.

JOB- CNC Setter LOCATION- Chard TERM- Permanent SALARY- £35,000-£45,000 circa (dependent on experience) We are looking for a CNC Setter on a permanent basis in the Chard area for a market leading manufacturer within their field. Must be able to work from drawings, process sheets and sketches to perform production tasks. The CNC Setter will ideally have the following attributes: NVQ or City & Guilds in a relevant subject Apprenticeship time served, Mechanical Engineering on Toolmaking Experienced within CNC machining and conventional machines Experience in CNC online programming/ operation preferably with Fanuc control Work to BS8888 drawing standards and other associated BS standards Practical approach to problem solving Ability to interpret complex mechanical drawings, high attention to detail Self-motivated individual Ability to work calmly under pressure and work to tight deadlines The CNC Setter role will involve: Set & operate machining centre to produce components to required specification. Work on necessary workshop equipment, primarily conventional machines such as lathes and milling machines Implementing project schedules and plans in a timely effective manner Establishing productive working relationships with engineering, planning, design teams to maintain customary liaison. Carry out periodic cleaning and preventative machinery maintenance where applicable Liaise with NPD team and other departments integral to development to ensure prototype models meet requirements To ensure that all work is carried out in accordance with the Company and legislative requirements for Health and Safety. If you are interested in this position, please apply with an up to date CV to find out more, along with your availability and your salary expectation.

JOB- Quality Manager LOCATION- Denbighshire TERM- Permanent SALARY- £45,000-£52,000 per annum (dependent on experience) We are looking for a Quality Manager on a permanent basis in the Denbighshire area with strong experience in manufacturing quality to ISO9001. The Quality Manager will ideally have the following attributes: 5 years experience in Quality control and assurance in a manufacturing environment Strong knowledge and understanding of implementing ISO9001 Ideally HND qualified level at least or equivalent work-based experience Experience working with cross functional teams Ability to communicate at all levels of business, verbally and written Driven and self-motivated, proactive and capable of spotting opportunities for improvement Experience in a lean manufacturing environment or Six sigma would be beneficial Good problem-solving skills with use of RCA tools Innovative, creative and good leadership qualities The Quality Manager role will involve: Maintain the company's accreditation to ISO9001 Ensure products and services are fit for purpose and meeting external & internal requirements Help to specify and develop the Quality Management System and processes to follow, introducing new Quality Control systems and procedures where appropriate. Create Work Procedures, Forms, Templates and Reports as required by the business Preparation of deliverables such as Quality Plans, Method Statements, Inspection & Test Plans Identify, plan and conduct surveillance checks and audits to verify that management system and work processes are being properly performed, that the processes are delivering their intended outputs, and that evidence to demonstrate this is retained. Auditing will include supplier assessment audits. Ensure non-conformances in products and processes are properly managed, cause is properly identified, corrective and preventive actions are properly defined and implemented. Communicate directly with external customers to understand their product quality control requirements are adhering to these processes. Coach, motivate and challenge employees in the importance of quality and drive continuous improvement activities, supporting people to improve their processes and contribute to company-wide positive quality culture Contribute to new business initiatives and projects and review and communicate the impact of Quality Management Systems. If you are interested in this position, please apply with an up to date CV to find out more, along with your availability and your salary expectation.

JOB- QHSE Manager LOCATION- Flintshire TERM- Permanent SALARY- £45,000- £55,000 per annum (dependent on experience) We are looking for a Quality, Health, Safety & Environmental Manager on a permanent basis in the Flintshire area. Must have experience of improving business operations in accordance with ISO9001, ISO14001 and ISO45001. The QHSE Manager will ideally have the following attributes: Knowledge of Quality, Health, Safety and Environmental management systems Excellent knowledge of ISO9001, ISO14001, ISO45001 Chair & lead Health and Safety committee Have the ability to understand the latest needs of customers, regulatory and industry bodies Good interpersonal skills and passionate about QHSE Experience within Logistics or Manufacturing department beneficial Strong leadership skills, ability to engage others effectively and drive change across all levels Pragmatic and practical; can develop process and standards as well as manage a team The QHSE Manager role will involve: Maintain companies QMS to ensure ongoing compliance to international recognised standards Work with site management and operational team to improve HSE standards Investigate non-conformances, process & product issues and customer complaints Implement corrective and preventative measures with use of RCA tools Coaching mangers and colleagues on safe working practices Carry out site audits and identify potential improvements Reviewing of risk assessments and safe systems of work Promote Health and Safety, Environmental and Energy management Support continuous improvement and team development Support ongoing investment in new products, processes and equipment Create and agree annual plans for KPI's and reporting If you are interested in this position, please apply with an up to date CV to find out more, along with your availability and your salary expectation.

JOB- Quality Engineer LOCATION- Middlesex TERM- Permanent SALARY- £45,000-£50,000 per annum (dependent on experience) We are looking for a Quality Engineer on a permanent basis in the Middlesex area to work closely with manufacturing, product development and customer service as a key resource to develop internal manufacturing and service processes with the aim of improving quality, delivery, cost performance and continuous improvement. The Quality Engineer will ideally have the following attributes: 3 years experience in Manufacturing Environment ISO9001 Lead auditor Self-motivated individual Right first time approach Passionate about Quality Ability to work calmly under pressure The Quality Engineer role will involve: Drive standardisation on processes along with waste elimination and continuous improvement Hands on role investigating NCR's Establish short & long term goals with PDCA methodology Drive zero defect mentality in the process Resolve customer issues in a timely manner Champion problem solving with use of RCA tools such as 8D, 5WHY, ISHIKAWA, FMEA's Lead internal audits Monitor supplier performance, define process parameter to ensure process capability Monitor output, quality & scrap rates. Improving OTD performance Maintain records of products and approved suppliers Continually improve QMS processes If you are interested in this position, please apply with an up to date CV to find out more, along with your availability and your salary expectation.