Coordinated Care Services, Inc.

Organization: Mental Health Association of Rochester/Monroe County Posting Start: 2026-02-18 Job Title: Vice President of Programs & Quality Posting End: 2026-04-30 A Brief Job Description: JOB DESCRIPTION Job Title: Vice President of Programs & Quality FLSA Classification: Exempt Department: Administration Reports To: President/CEO Job Summary: The Vice President of Programs & Quality partners with the President/CEO, the Executive Team, and Program Directors to execute effective program and quality improvement strategies to meet the needs of individuals, families and communities served. These communities include Monroe, Livingston, and Ontario Counties. Responsibilities include oversight and management of all programs and services; leadership/supervision/mentorship; community partnerships; quality assurance and compliance for programs and services; and performs duties of the President/CEO in their absence. Essential Job Duties and Responsibilities: (Additional duties may be assigned) Program Oversight and Management Develops and implements new programs and services that align with agency mission, vision, and strategic plan. Partners with Program Directors to ensure existing programs meet or exceed financial, operational, quality and contract goals/outcomes. Ensures that programs and services are accessible to those in need. Develops budgets and monitors financial expenditures against budgetary plan for all programs and services. Makes financial corrections/decisions as necessary. Provides oversight of all billing related operations including contract management with insurance companies, supervision of staff, documentation processes, quality assurance and billing for services. Provides consistent leadership, supervision and mentoring to staff assigned. Partners with leaders to address any performance issues and fosters opportunities for professional development. Fosters a work environment that embraces diversity, inclusion, trauma-informed services so that staff have support, information, and resources to adequately perform their roles and responsibilities. Represents the agency at community meetings and in partnerships that support and promote the programs and services of the organization. Coordinates grant writing and BID proposals as necessary for the agency's programming and services. Coordinates with clients, customers, volunteers and/or other stakeholders to ensure that programs meet the needs of communities served. Quality Assurance and Compliance Assist with developing and implementing agency policy and procedures that meet compliance with federal/state/local laws and best practices in relation to operations identified in this job description. Collaborates with program directors to ensure all mandatory training is completed on time. Collaborates with program directors to ensure incidents are reported and recommendations to prevent further incidents are implemented. Collaborates with program directors to ensure that outcome measures are appropriate, that data is being collected and reporting is completed as required. Serves as a point of contact with EMR vendor to ensure data is accurately captured to reflect the work conducted and that reports meet regulatory and funder expectations. Reviews data reports with agency staff and leads continuous quality improvement initiatives based on the review of these reports. Other Schedules meetings and appointments (both in person and virtually) as needed. Ensures all attendees have communication regarding meeting location, etc. Documents and distributes accurate notes from meetings in a timely manner. Attends meetings as assigned. Services as liaison for BOD Program Committee Performs duties in the absence of the President/CEO or Program Director. Supervisory Responsibilities: Program Directors, Community Navigator, other positions as assigned. Requirements: Education and Experience: Master's degree in human services or health management. Qualified Health Professional required. 2-5 years of experience working for a not-for-profit Equipment, Machines and Software Used: Ability to operate various office equipment including computer, printer, telephone, fax machine, photocopier, scanner, and calculator. Computer Software: Microsoft Office to include Word, PowerPoint, Outlook, and Excel. NYS motor vehicle license, safe driving record and availability of personal vehicle for work is required. Knowledge, Skills, and Abilities: Excellent communication skills including verbal and written communication. Excellent interpersonal, negation and conflict resolution skills. Ability to work well with a team. Ability to communicate effectively and respond to questions from groups of department heads, managers, customers, and sponsors. Skill in planning and scheduling to establish deadlines and ensure the timely completion of several independent tasks and short-term projects. Strong organizational skills including the ability to manage multiple projects simultaneously. Ability to analyze and solve complex problems. Ability to act with integrity, professionalism, and confidentiality. Ability to gather data, compile information, and prepare reports. Individuals must demonstrate sensitivity, respect, and competency with diverse cultural backgrounds, social identities and practices of community members and be willing to participate in anti-racism focused diversity training to increase skills in this area. Personal lived experience with mental health is preferred. Physical and Mental Requirements: Prolonged periods of sitting at a desk and working on a computer. Ability to exert up to 15 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must be able to access and navigate each department at the organization's facilities. Finger dexterity required to operate telephone and computer keyboard. Hearing at a level to enable one to hear normal conversation. Visual requirements of having the ability to read documents, the computer screen, etc. Environmental Conditions: Work is performed in a typical office environment where there is no substantial exposure to adverse environmental conditions unless otherwise directed. Work is expected to be primarily performed onsite. Travel to Livingston and Ontario County offices is required on occasion. Work Hours: The standard work week is 35 hours, Monday-Friday 9:00am-5:00pm. Flexible work hours may be required on occasion. Compensation: Compensation will be in the range of $42-$48/hr.