Cvent, Inc.
Overview Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and 30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, take risks, and make decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI powered collaboration, we'd love to meet you. In This Role, You Will: Success in this role is defined as a customer successfully deploying, adopting and consuming products purchased. Success is not limited to delivering a project on time and within budget. As a result, this role needs to see the big picture, partner with the Account Team, including Customer Success, to understand the context of the PS Engagement within the customers' success plan. Resultingly, a key responsibility is to ensure any hint that customer adoption will be blocked along with proposed solutions. Provide expert consultation to customers, offering strategic guidance on leveraging Cvent technology to meet their meeting and event management objectives. Manage a diverse portfolio of implementation projects, ranging from simple to complex, ensuring adherence to timelines, and escalating issues when necessary. Analyze and map current customer processes to future Cvent technology solutions, recommending improvements and efficiencies. Act as a product specialist, demonstrating in depth knowledge of Cvent products. Responsibilities include consulting, configuring, testing, training, and deploying solutions. Deliver best practices and industry insights, identifying trends to enhance customer adoption and satisfaction. Develop and maintain strong advisory relationships with key customer contacts to drive successful implementation and adoption. Oversee and/or configure customer accounts, ensuring accuracy through testing and refinement, while managing team contributions. Coordinate and conduct training sessions for users both virtually and in person. Collaborate with Product Development to communicate customer feedback and feature requests. Partner with Sales and Account Management to provide implementation expertise during sales processes. Ensure customer objectives and requirements are met throughout the implementation lifecycle. This requires asking thoughtful questions to fully understand key customer outcomes and drivers. This requires going beyond technology configuration, but understanding how technology will enable changes within the customer organization and how the Cvent platform will help to measure results. Monitor and track project time. Clearly escalates risks for project delivery success. Mentor and guide junior team members, fostering a culture of learning and development. Occasionally present at industry events or internally as a Subject Matter Expert on implementation or broader Cvent topics. Lead and participate in team meetings and committees, occasionally in a leadership capacity. Responsible for going above and beyond your daily responsibilities to initiate improvements to our team SOP's and help develop the team beyond the traditional implementation capacity. An example of going above and beyond: identify gaps in skills and ability across the team and suggest, design and deliver trainings to upskill the team on communication, project management or project delivery best practices. Act as an extension of the leadership team. Drive team efforts to fully adopt and increase usage of Cvent's AI capabilities, both in product and with internal tools. For example, share examples and best practices for things you've tried to scale successful approaches and prompts. Always be considering the future and how you can adapt and develop your talent to have a broader skillset and help shape the future of the implementation team. Perform other duties as assigned. Here's What You Need: While not a must have, we are open to multi lingual applicants with German, Spanish or French language (written & verbal) Has the ability to identify key risks and "manage up" by clearly articulating points of risk and action plans to reduce or eliminate risks to success. A proven ability to learn and apply cutting edge AI solutions to improve productivity and elevate results and contributions - internally and for customers. Examples include experience using Glean on a daily basis, using generative AI tools to revise written documentation and emails based on appropriate personas, etc. Experience drafting AI prompts in a business setting. Expectations of this role are to play a team leading role to set an example for AI application for peers and leaders alike. Demonstrable experience in project or customer management, preferably in the corporate meetings, software, or high tech industries, or Cvent experience in a strategic, customer facing, consulting role. Bachelor's degree in a relevant field or equivalent experience. PMP a plus. Adaptability to change, with the ability to communicate benefits to team members and customers. Exceptional written and verbal communication skills, including the ability to craft comprehensive executive summaries. Assertive, concise communication style - for both internal and external stakeholders. No ego. A candidate must be willing to learn and accept there are unknowns in order to ask thoughtful, curious questions - both internally and externally to arrive at solutions. Proficiency in communicating effectively with C level stakeholders, showcasing a high level of professionalism. Strong presentation skills, articulate, and detail oriented with the ability to simplify complex concepts. Ability to perform under pressure while maintaining professionalism. Skilled in creating and interpreting process flows, identifying areas for improvement. Willingness to travel up to 10% of the time. Proficient in productivity tools such as Smartsheet, Excel, Word, PowerPoint, and Draw.io. Demonstrated ability to learn and apply new technologies in a fast paced, team oriented environment. Eagerness to engage in a variety of client on boarding and support activities. Strong time management skills, capable of handling multiple complex projects and priorities. Ability to work independently, displaying strong organization skills, discipline, and persistence. Confidence in proposing solutions to problems proactively.
Overview Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and 30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, take risks, and make decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation-AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI powered collaboration, we'd love to meet you. In This Role, You Will: Success in this role is defined as a customer successfully deploying, adopting and consuming products purchased. Success is not limited to delivering a project on time and within budget. As a result, this role needs to see the big picture, partner with the Account Team, including Customer Success, to understand the context of the PS Engagement within the customers' success plan. Resultingly, a key responsibility is to ensure any hint that customer adoption will be blocked along with proposed solutions. Provide expert consultation to customers, offering strategic guidance on leveraging Cvent technology to meet their meeting and event management objectives. Manage a diverse portfolio of implementation projects, ranging from simple to complex, ensuring adherence to timelines, and escalating issues when necessary. Analyze and map current customer processes to future Cvent technology solutions, recommending improvements and efficiencies. Act as a product specialist, demonstrating in depth knowledge of Cvent products. Responsibilities include consulting, configuring, testing, training, and deploying solutions. Deliver best practices and industry insights, identifying trends to enhance customer adoption and satisfaction. Develop and maintain strong advisory relationships with key customer contacts to drive successful implementation and adoption. Oversee and/or configure customer accounts, ensuring accuracy through testing and refinement, while managing team contributions. Coordinate and conduct training sessions for users both virtually and in person. Collaborate with Product Development to communicate customer feedback and feature requests. Partner with Sales and Account Management to provide implementation expertise during sales processes. Ensure customer objectives and requirements are met throughout the implementation lifecycle. This requires asking thoughtful questions to fully understand key customer outcomes and drivers. This requires going beyond technology configuration, but understanding how technology will enable changes within the customer organization and how the Cvent platform will help to measure results. Monitor and track project time. Clearly escalates risks for project delivery success. Mentor and guide junior team members, fostering a culture of learning and development. Occasionally present at industry events or internally as a Subject Matter Expert on implementation or broader Cvent topics. Lead and participate in team meetings and committees, occasionally in a leadership capacity. Responsible for going above and beyond your daily responsibilities to initiate improvements to our team SOP's and help develop the team beyond the traditional implementation capacity. An example of going above and beyond: identify gaps in skills and ability across the team and suggest, design and deliver trainings to upskill the team on communication, project management or project delivery best practices. Act as an extension of the leadership team. Drive team efforts to fully adopt and increase usage of Cvent's AI capabilities, both in product and with internal tools. For example, share examples and best practices for things you've tried to scale successful approaches and prompts. Always be considering the future and how you can adapt and develop your talent to have a broader skillset and help shape the future of the implementation team. Perform other duties as assigned. Here's What You Need: While not a must have, we are open to multi lingual applicants with German, Spanish or French language (written & verbal) Has the ability to identify key risks and "manage up" by clearly articulating points of risk and action plans to reduce or eliminate risks to success. A proven ability to learn and apply cutting edge AI solutions to improve productivity and elevate results and contributions - internally and for customers. Examples include experience using Glean on a daily basis, using generative AI tools to revise written documentation and emails based on appropriate personas, etc. Experience drafting AI prompts in a business setting. Expectations of this role are to play a team leading role to set an example for AI application for peers and leaders alike. Demonstrable experience in project or customer management, preferably in the corporate meetings, software, or high tech industries, or Cvent experience in a strategic, customer facing, consulting role. Bachelor's degree in a relevant field or equivalent experience. PMP a plus. Adaptability to change, with the ability to communicate benefits to team members and customers. Exceptional written and verbal communication skills, including the ability to craft comprehensive executive summaries. Assertive, concise communication style - for both internal and external stakeholders. No ego. A candidate must be willing to learn and accept there are unknowns in order to ask thoughtful, curious questions - both internally and externally to arrive at solutions. Proficiency in communicating effectively with C level stakeholders, showcasing a high level of professionalism. Strong presentation skills, articulate, and detail oriented with the ability to simplify complex concepts. Ability to perform under pressure while maintaining professionalism. Skilled in creating and interpreting process flows, identifying areas for improvement. Willingness to travel up to 10% of the time. Proficient in productivity tools such as Smartsheet, Excel, Word, PowerPoint, and Draw.io. Demonstrated ability to learn and apply new technologies in a fast paced, team oriented environment. Eagerness to engage in a variety of client on boarding and support activities. Strong time management skills, capable of handling multiple complex projects and priorities. Ability to work independently, displaying strong organization skills, discipline, and persistence. Confidence in proposing solutions to problems proactively.
Cvent, Inc.
Overview Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 employees and 30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. We have a Solutions Consultant position open in our Hospitality Cloud, the Cvent business unit responsible for selling our Supplier & Venue Solutions portfolio. We are looking for a talented and motivated individual who thrives in fast paced, entrepreneurial work environments. The primary responsibility will be to demonstrate and share the value of more technical aspects and components of Cvent's software solutions-all in the name of closing more new booked business licenses for our Hospitality Cloud clients. There are a myriad of other activities and special projects and therefore no two days are ever the same in this role. In This Role, You Will: Work with our Sales Executive team to run all product training for new sales hires and internal sales transfers Help to build product pipeline by proactively identifying new business opportunities Assist other sales reps with engagement throughout the sales cycle Assist with current customer usage by identifying usage issues/opportunities and bringing sales reps and customer success advisors to assist Drive the process of helping prospective customers understand detailed product information as it relates to their requirements Demonstrate the value of Cvent's technology platform during online and onsite product demonstrations Perform other duties as assigned Here's What You Need: Excel at developing relationships over the phone Flexibility to arrive early or leave late depending on when demos are scheduled Must have strong listening skills and be articulate Must be able to multi task in a dynamic environment while working with many teams Ability to work independently and manage multiple projects simultaneously Excellent communication skills (verbal and written) Must be very organized in managing schedule and follow up Team player and contribute to team initiatives Proficient using general office software applications Experience using sales automation products such as and web collaboration tools like Zoom Experience using Cvent software products (particularly those below) is a plus: Cvent Passkey Cvent Transient (formerly Lanyon) Cvent Event Diagramming and Interactive Floorplans (formerly Social Tables) Cvent Business Intelligence (competitive set dashboards or enterprise dashboard) Cvent Lead Scoring At Cvent we celebrate, support and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics. Cvent maintains a drug free workplace.
Overview Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 employees and 30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. We have a Solutions Consultant position open in our Hospitality Cloud, the Cvent business unit responsible for selling our Supplier & Venue Solutions portfolio. We are looking for a talented and motivated individual who thrives in fast paced, entrepreneurial work environments. The primary responsibility will be to demonstrate and share the value of more technical aspects and components of Cvent's software solutions-all in the name of closing more new booked business licenses for our Hospitality Cloud clients. There are a myriad of other activities and special projects and therefore no two days are ever the same in this role. In This Role, You Will: Work with our Sales Executive team to run all product training for new sales hires and internal sales transfers Help to build product pipeline by proactively identifying new business opportunities Assist other sales reps with engagement throughout the sales cycle Assist with current customer usage by identifying usage issues/opportunities and bringing sales reps and customer success advisors to assist Drive the process of helping prospective customers understand detailed product information as it relates to their requirements Demonstrate the value of Cvent's technology platform during online and onsite product demonstrations Perform other duties as assigned Here's What You Need: Excel at developing relationships over the phone Flexibility to arrive early or leave late depending on when demos are scheduled Must have strong listening skills and be articulate Must be able to multi task in a dynamic environment while working with many teams Ability to work independently and manage multiple projects simultaneously Excellent communication skills (verbal and written) Must be very organized in managing schedule and follow up Team player and contribute to team initiatives Proficient using general office software applications Experience using sales automation products such as and web collaboration tools like Zoom Experience using Cvent software products (particularly those below) is a plus: Cvent Passkey Cvent Transient (formerly Lanyon) Cvent Event Diagramming and Interactive Floorplans (formerly Social Tables) Cvent Business Intelligence (competitive set dashboards or enterprise dashboard) Cvent Lead Scoring At Cvent we celebrate, support and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics. Cvent maintains a drug free workplace.