We have a contract opportunity for Customer Experience Advisor working for luxury automotive OEM based in Coventry Duties: The UK Client Relationship Centre is a part of our Customer Experience function. Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support. These services are delivered by our exceptional client experience team. As a Client Experience Advisor you will be a knowledgeable expert in our brands to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties daily. We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences and candidates welcome from all industries. Skills: We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences. Experience in delivery of exceptional client experiences is preferential, and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands. An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable. Strong decision making and problem-solving skills. Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable. Strong communication skills, both written and verbal. Strong stakeholder management skills Numerate with excellent attention to detail, with the ability to outline information in a straightforward manner. Results orientated with a determination to make things happen. A highly motivated, energetic and inspirational team player. Ability to identify opportunities for improvements and implement change. Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules. Ability to make quick and competent decisions. Experience of managing a high volume of queries Having worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients. If you want to know more about this exciting role please review and APPLY NOW
Feb 01, 2026
Contractor
We have a contract opportunity for Customer Experience Advisor working for luxury automotive OEM based in Coventry Duties: The UK Client Relationship Centre is a part of our Customer Experience function. Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support. These services are delivered by our exceptional client experience team. As a Client Experience Advisor you will be a knowledgeable expert in our brands to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties daily. We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences and candidates welcome from all industries. Skills: We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences. Experience in delivery of exceptional client experiences is preferential, and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands. An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable. Strong decision making and problem-solving skills. Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable. Strong communication skills, both written and verbal. Strong stakeholder management skills Numerate with excellent attention to detail, with the ability to outline information in a straightforward manner. Results orientated with a determination to make things happen. A highly motivated, energetic and inspirational team player. Ability to identify opportunities for improvements and implement change. Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules. Ability to make quick and competent decisions. Experience of managing a high volume of queries Having worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients. If you want to know more about this exciting role please review and APPLY NOW
POSITION DESCRIPTION: Working as part of a cross functional team, you deliver the RDQ activities required to complete new product development, portfolio maintenance and/or productivity projects with an emphasis on meeting the desired consumer experience. What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Food science, science, or engineering ideally in a fast-moving consumer goods market Working on teams and independently with the guidance of a manager Prioritizing and managing activities Identifying problems proactively and creating and implementing solutions independently Applying fundamental technical understanding to interpret and analyze data to reach clear conclusions Communicating effectively verbally and in writing, including technical writing Putting the consumer at the heart of development activities Responsibilities: With the support and guidance of a manager, you will organize and execute projects in line with client requirements, effectively communicating status and risks. You will plan and conduct projects in accordance with good manufacturing practice and GMP requirements and validation activities You will also write technical reports that will require the analysis and interpretation of results and that lead to conclusions and recommendations and create and maintain accurate consumer-led specifications. Comments/Special Instructions GMP Microbiology background - recent experience being within the lab testing. Data reviewing & Validation experience preferred. Must be able to work Bank Holidays and throughout Christmas Period. Additional information: 36 hours per week / Thursday to Monday / 9am 5pm The contract will be 6 months initially Thursday to Monday Pattern (Inc Bank Holidays and working over the Festive Period). If you are interested and have the skills and experience required Apply Now!
Jan 31, 2026
Contractor
POSITION DESCRIPTION: Working as part of a cross functional team, you deliver the RDQ activities required to complete new product development, portfolio maintenance and/or productivity projects with an emphasis on meeting the desired consumer experience. What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Food science, science, or engineering ideally in a fast-moving consumer goods market Working on teams and independently with the guidance of a manager Prioritizing and managing activities Identifying problems proactively and creating and implementing solutions independently Applying fundamental technical understanding to interpret and analyze data to reach clear conclusions Communicating effectively verbally and in writing, including technical writing Putting the consumer at the heart of development activities Responsibilities: With the support and guidance of a manager, you will organize and execute projects in line with client requirements, effectively communicating status and risks. You will plan and conduct projects in accordance with good manufacturing practice and GMP requirements and validation activities You will also write technical reports that will require the analysis and interpretation of results and that lead to conclusions and recommendations and create and maintain accurate consumer-led specifications. Comments/Special Instructions GMP Microbiology background - recent experience being within the lab testing. Data reviewing & Validation experience preferred. Must be able to work Bank Holidays and throughout Christmas Period. Additional information: 36 hours per week / Thursday to Monday / 9am 5pm The contract will be 6 months initially Thursday to Monday Pattern (Inc Bank Holidays and working over the Festive Period). If you are interested and have the skills and experience required Apply Now!
POSITION DESCRIPTION: Supporting the creation and optimisation of Test and Development plans for vehicle and rigs, ensuring all stakeholder requirements are met and meets budget Skills: Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result. You view things as a team rather than individual project level, considering the wider team needs. Strong interpersonal/communication skills, including ability to manage/lead/support stakeholder relationships and communicate effectively at all levels. A planning mindset, including understanding of the principles of test plan creation Knowledge of vehicle systems and its interactions Excellent organisational skills with verbal and written communications skills is paramount Excellent ability to work with various departments with good interpersonal skills to build relationships with stakeholders o Strong Engineering skill set through the full product cycle from concept to launch Ability to understand and present technical data to Management Proven influencing, facilitation and negotiation skills Ability to challenge status quo and provide win-win solutions Experience: Previous project planning delivery experience within New Product Introduction. Solid experience of cross functional working across multi-disciplined teams to lead problem resolution An understanding of test methodology in mechanical and/or electrical disciplines Experience of working in the Automotive or other relevant Engineering industry Reporting and presenting technical data to Stakeholders at all levels Primavera P6 planning tool knowledge will be desirable Education: Relevant degree or equivalent experience or relevant apprenticeship or equivalent experience preferred. Previous experience and background in programme planning and/or vehicle testing accompanied with proven track record of successful delivery of programme delivery If you are interested in this role and have the skills and experience required Apply Now! We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information, please refer to our privacy notice, a copy of which can be found on our website. Select Engineering Limited.
Oct 06, 2025
Contractor
POSITION DESCRIPTION: Supporting the creation and optimisation of Test and Development plans for vehicle and rigs, ensuring all stakeholder requirements are met and meets budget Skills: Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result. You view things as a team rather than individual project level, considering the wider team needs. Strong interpersonal/communication skills, including ability to manage/lead/support stakeholder relationships and communicate effectively at all levels. A planning mindset, including understanding of the principles of test plan creation Knowledge of vehicle systems and its interactions Excellent organisational skills with verbal and written communications skills is paramount Excellent ability to work with various departments with good interpersonal skills to build relationships with stakeholders o Strong Engineering skill set through the full product cycle from concept to launch Ability to understand and present technical data to Management Proven influencing, facilitation and negotiation skills Ability to challenge status quo and provide win-win solutions Experience: Previous project planning delivery experience within New Product Introduction. Solid experience of cross functional working across multi-disciplined teams to lead problem resolution An understanding of test methodology in mechanical and/or electrical disciplines Experience of working in the Automotive or other relevant Engineering industry Reporting and presenting technical data to Stakeholders at all levels Primavera P6 planning tool knowledge will be desirable Education: Relevant degree or equivalent experience or relevant apprenticeship or equivalent experience preferred. Previous experience and background in programme planning and/or vehicle testing accompanied with proven track record of successful delivery of programme delivery If you are interested in this role and have the skills and experience required Apply Now! We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information, please refer to our privacy notice, a copy of which can be found on our website. Select Engineering Limited.
We are looking for a passionate and proactive Training, Learning & Development Specialist to join our Customer Relationship Centre team. This role is key to empowering our frontline staff and team leaders with the skills, knowledge, and confidence they need to deliver exceptional customer experiences. The successful candidate will design and deliver engaging training programmes, support continuous learning, work closely with our Cultural Development Lead and help embed a culture of development across the service centre. Your work will directly contribute to improved performance, customer satisfaction, and team morale. Key Responsibilities: Design, develop, and deliver training programmes for frontline agents and team leaders, both in-person and virtually. Conduct training needs analysis to identify skill gaps and learning opportunities. Create learning materials, guides, and e-learning content tailored to customer service operations. Facilitate onboarding programmes for new hires, ensuring a smooth transition into the business. Support leadership development through coaching, workshops, and targeted learning interventions. Monitor training effectiveness and gather feedback to continuously improve learning experiences. Collaborate with operational leaders to align training with business goals and customer expectations. Champion a culture of continuous learning and professional growth. Help develop a yearly core skills programme for all levels in the CRC Required Skills & Experience: Proven experience in training, learning & development, ideally within a customer service or contact centre environment. Strong facilitation and presentation skills, with the ability to engage diverse audiences. Experience designing and delivering training content across multiple formats (classroom, virtual, e-learning). Excellent communication and interpersonal skills. Ability to assess training impact and adapt programmes based on feedback and performance data. Strong organisational and time management skills; self-motivated and proactive. Preferred Qualifications: Certification in training, coaching, or instructional design (e.g., CIPD, Train the Trainer). Experience with learning management systems (LMS) and digital learning tools. Familiarity with customer experience principles and service excellence frameworks. If you are interested and have the skills and experience required Apply Now! We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information, please refer to our privacy notice, a copy of which can be found on our website. Select Engineering Limited.
Oct 06, 2025
Contractor
We are looking for a passionate and proactive Training, Learning & Development Specialist to join our Customer Relationship Centre team. This role is key to empowering our frontline staff and team leaders with the skills, knowledge, and confidence they need to deliver exceptional customer experiences. The successful candidate will design and deliver engaging training programmes, support continuous learning, work closely with our Cultural Development Lead and help embed a culture of development across the service centre. Your work will directly contribute to improved performance, customer satisfaction, and team morale. Key Responsibilities: Design, develop, and deliver training programmes for frontline agents and team leaders, both in-person and virtually. Conduct training needs analysis to identify skill gaps and learning opportunities. Create learning materials, guides, and e-learning content tailored to customer service operations. Facilitate onboarding programmes for new hires, ensuring a smooth transition into the business. Support leadership development through coaching, workshops, and targeted learning interventions. Monitor training effectiveness and gather feedback to continuously improve learning experiences. Collaborate with operational leaders to align training with business goals and customer expectations. Champion a culture of continuous learning and professional growth. Help develop a yearly core skills programme for all levels in the CRC Required Skills & Experience: Proven experience in training, learning & development, ideally within a customer service or contact centre environment. Strong facilitation and presentation skills, with the ability to engage diverse audiences. Experience designing and delivering training content across multiple formats (classroom, virtual, e-learning). Excellent communication and interpersonal skills. Ability to assess training impact and adapt programmes based on feedback and performance data. Strong organisational and time management skills; self-motivated and proactive. Preferred Qualifications: Certification in training, coaching, or instructional design (e.g., CIPD, Train the Trainer). Experience with learning management systems (LMS) and digital learning tools. Familiarity with customer experience principles and service excellence frameworks. If you are interested and have the skills and experience required Apply Now! We will process your CV and personal information to assess your suitability for the role. If we wish to consider you further, we will register your personal information in our database and contact you. We may contact you from time to time about other relevant roles. Your personal information will be securely held. For more information, please refer to our privacy notice, a copy of which can be found on our website. Select Engineering Limited.
