Formed-UK

Client Advisor Location: Lincoln, UK Salary: £25,000 £27,000 per annum (full-time; part time potentially available) Working Hours: Full-time: 8:30 AM 5:00 PM Reporting to: Customer Services Manager (or TBC) About Formed Group Founded in 1971, over three generations, Hendel & Hendel are British designers of distinctive cabinet hardware, blending generations of expertise in craftsmanship, materials, and form to create pieces that transform interiors We believe it s often the smallest details that make the greatest impact. A handle is the part of the home you touch every day, the bridge between design and daily life. Too often overlooked, we ve reimagined it as a defining feature, one that sparks the design conversation from the very beginning. We re seeking a Client Advisor to support our customers by providing friendly, expert advice. Role Overview As a Client Advisor, you will be the first point of contact for our clients, providing outstanding support and ensuring their needs are met with efficiency and professionalism. You will play a critical role in upholding our reputation for excellence and contributing to our mission of delivering top-tier service. Key Responsibilities Respond promptly and effectively to customer inquiries via phone, email, and chat, turning inquiries into orders and upselling or cross-selling with complementary products from the Hendel & Hendel range Gain and maintain a deep understanding of Hendel & Hendel s products and services to provide accurate and helpful information and design/style guidance to clients Collaborate with team members to continuously improve service processes and outcomes Handle complaints and feedback with empathy and professionalism, turning challenges into positive experiences Accurately and efficiently process customer orders Resolve customer issues and action queries (returns, delivery updates, product & price enquiries) with a solution-driven mindset, ensuring satisfaction and retention Contribute to a positive team environment, supporting colleagues and fostering a collaborative atmosphere Requirements Proven experience in a customer service role, preferably in a similar industry Strong communication skills, both verbal and written Ability to thrive in a fast-paced environment, adapting to changing demands Demonstrated passion for delivering exceptional customer service Solution-oriented mindset with strong problem-solving abilities Excellent organizational and administration skills with attention to detail Proficiency in using customer service software and CRM systems Comfortable making and receiving phone calls in a professional manner Ability to work both independently and as part of a team What We Offer 28 days annual leave including statutory bank holidays Companywide profit share scheme Opportunity to be part of a passionate and agile team dedicated to excellence Professional development and career growth opportunities A supportive and collaborative work environment What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR

Administrative Assistant Location: Lincoln Reports To: Executive Assistant to the Directors Salary: £26,000-£28,000 FTE Working Hours: Full or part time available. Company Summary Established in 1971, Formed is a trusted trade partner within the Kitchen, Bedroom, and Bathroom (KBB) industry. We pride ourselves on being agile, passionate, and solution-driven, consistently providing reliable services to our clients. Our commitment to excellence has made us a leading name in the industry, and we are dedicated to maintaining our high standards. Job Summary We are looking for a capable, organised Administrative Assistant to play a key role in keeping the day-to-day operations of the business running smoothly. This is a hands-on, varied position suited to someone who enjoys taking ownership, solving practical problems, and bringing order and clarity to busy environments. You will support with a wide range of administrative, facilities, and operational tasks, acting as a reliable point of contact across the business. Key Responsibilities Project & Event Support Support the Executive Assistant to the Directors with the delivery of strategic business objectives. Provide administrative support to the Executive Assistant for internal projects and events. Coordinate logistics, bookings, suppliers, and documentation. Track actions and support follow-through on agreed tasks. Facilities & Office Operations Coordinate maintenance, repairs, inspections, and contractor visits. Manage utilities, office services, and suppliers, including canteen and office stationery supplies. Support onboarding and offboarding processes, including the preparation of starter packers. Support with fleet management and vehicle bookings. Support with travel and hotel bookings for the Sales team. Ensure the office environment is safe, functional, and well organised. Compliance & Documentation Support day-to-day administration of ISO 9001, 14001 and FSC certifications and compliance activities. Maintain checklists, records, and supporting documentation. Assist with audit preparation and follow-up actions. Skills and Qualifications Highly organised, reliable, and detail oriented. Strong organisational and time management skills. Proficiency in Microsoft Office Suite including Copilot. Excellent verbal and written communication skills. Ability to manage multiple priorities independently. Practical, adaptable, and comfortable working across a wide range of tasks. What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR