Sterling Williams Ltd

Payments Analyst Permanent West End (London) Salary Circa £40,000 Job Description Sterling Williams are working alongside a fantastic financial institution who are looking for a Payments Analyst to join there team. The Payments Analyst will assist with the day-to-day processing of payments, FX booking, reporting, and accounts reconciliation. The role will require strong communication skills, particularly when liaising with clients and internal teams. The candidate must also be comfortable working under pressure and meeting tight deadlines. Role Responsibilities Process UK payments - BACS, CHAPS, and Faster Payments (Incoming and Outgoing) Process international payments (Incoming and Outgoing) Handle SWIFT Payments via SWIFT AllianceLite2 (MT103, MT199) Book FX transactions Monitor card payments Perform second checks and authorize manually entered or repaired incoming and outgoing domestic and international payments Liaise with Relationship Managers and clients regarding rejected and exceptional items and required documentation Communicate with clients about payments and account queries, ensuring a high level of service Assist the Compliance department with transaction monitoring Archive daily records and documentation Undertake payment investigations on behalf of clients under management supervision Maintain existing and create new procedural documentation Resolve issues to minimize client dissatisfaction and potential lost revenues Assist with treasury operations and reconciliation Work with Counterparty Banks to confirm and investigate outstanding items Skills and Requirements Solutions-focused and detail-oriented Excellent communication skills, both verbal and written Ability to work effectively in a fast-paced environment, managing multiple tasks under pressure Strong problem-solving skills, with the capacity to make quick and informed decisions Advanced Excel skills Self-motivated, reliable, and trustworthy Ability to meet strict deadlines while maintaining a high level of accuracy Comfortable working both independently and as part of a team

Client Services - Team Manager London/Hybrid salary circa £70,000 - £75,000 Sterling Williams are working alongside a great investment Management company who are seeking a Client Services team Manager PURPOSE: This role within Operations is responsible for leading the SIPP Service Team, reporting into the Head of Pensions & Operational Control. This will specifically focus on the operational running of the SIPP contact and administration processes carried out internally and our outsourced SIPP administration partner. This role is expected to build positive and lasting relationships between the departments, its clients and our outsourecd administration partner. It will also provide leadership to achieve all stated objectives, aims and targets and ensure the strategy, vision and culture is aligned to the business's goals. RESPONSIBILITIES: SIPP Contact Ensuring calls are answered in a timely manner and measured against agreed service levels Ensuring written correspondence is responded to within a timely manner and measured against agreed service levels Ensuring the team is able to answer or know where to source the answer for queries Regular reviews of client contact (phone and written) to ensure team are providing good client outcomes Ensuring all security measures are adhered to Ensuring correspondence is sent out to clients in an accurate and timely manner SIPP Administration Ensuring all client account opening is completed in a timely manner and complies with HMRC guidelines Ensuring all client maintenance is completed in a timely manner in systems Ensuring the process of contribution payments into the SIPP and Direct Debits set up where required in a timely manner Ensuring payroll is processed in an accurate and timely manner Ensuring AML checks for new and existing clients - including KYC and bank account checks are carried out Liaise closely with front office and Transitions teams to ensure an efficient opening and transfer process Managing the Money In and Money Out bank accounts to ensure funds are allocated in a timely manner Ensure compliance with industry regulation - specifically MiFID II and AEOI legislation Management Daily management of SIPP Service Team - 10 direct reports Carrying out staff reviews and training requirements Ensuring team are engaged in projects with regular updates and team meetings Escalation point for the SIPP Service Team providing support when required Compile daily / weekly / monthly MI to help manage volumes within the teams Attend regular meetings with third party administrator to ensure service levels are being adhered to Reviewing and producing MI on complaints and errors to establish any trends and reduce future occurrences Other Leading SIPP process improvements and change to ensure operational efficiencies Build good and lasting relationships with clients (internal and external) and understand their motivations Act promptly and professionally to resolve client (internal and external) and colleague enquiries or concerns Adhere to procedures and policies ensuring they are reviewed and signed off on an annual basis Treat clients (internal and external) and colleagues fairly and adhere to the mission and tenets Other responsibilities as reasonably required by line manager SKILLS: Accuracy and attention to detail Ability to effectively manage a team Excellent telephone manner including the ability to actively listen to, troubleshoot and resolve customer queries, being a point of escalation Process analysis and design Organisation of own workload to meet deadlines Good communication skills, both oral and written Ability to see things through to their logical conclusion Ability & willingness to identify and suggest improvements in processes / service levels Able to take ownership of tasks and see them through to completion as well as use own initiative to come up with solutions KNOWLEDGE: Knowledge of the UK Platform market Proven experience in SIPP administration Experience in managing a contact function Experience within a wealth management or asset management environment is desirable Strong knowledge of client account records, including AML client ID guidelines Understanding and knowledge of MiFID II requirements and internal policies Knowledge of Pershing systems is an advantage QUALIFICATIONS: Candidate must hold 5 GCSE's or above including C grade in Maths & English Relevant Financial Services qualifications are useful but not essential OTHER RELEVANT INFORMATION: This role works closely with others within the operations team and business, sharing the workload and responsibility so a 'team' attitude is needed - helping others when required Flexible attitude to duties as training will be given in all aspects of the operations roles and the successful candidate will probably have to provide holiday cover Flexible attitude to working hours - sometimes the workload will demand additional commitment outside the contractual hours

Sterling Williams are working alongside a London based Bank who are hiring a new Credit Administration Manager on a permanent basis. The purpose of the role is to lead a small Credit Administration Department whilst ensuring all transactions are processed, and Credit limits are accurate, and in line with the banks risk appetite and policy. Credit Administration Manager London based - Hybrid Salary circa £70,000 - £75,000 pa plus benefits Responsibilities of the role will consist of the following: Provision of leadership, direction and motivation to the Department, whilst acting as the escalation to Senior Management of issues/errors together with plans of resolution. Act as project lead in regard to new processes and services. Review/ Update procedure manuals as necessary Ensure the Bank's AML/ABC and fraud prevention procedures alongside other regulatory guidelines are adhered to at all times by the Credit Admin team. Ensure the policies and procedures for the Senior Managers and Certification regimes and Conduct Rules requirements are adhered to Ensure appropriate levels of staff and knowledge are available on a daily basis. The successful candidate will have experience in managing a small Credit Admin team, from a banking/financial services environment, and be familiar with primary and secondary market loan closing. Have a strong understanding of documentation and regulatory due diligence requirements alongside being a team player with excellent organisational and communication skills.