Desktop Support Engineer (Contract) Technology keeps this business moving, and that's where you come in. Supporting a wide range of systems and users, this role is all about keeping things running smoothly behind the scenes. Role Overview: Location: South West London/Site Based Contract Length: 12 Months with potential for extension Shifts: This role will operate on a rotation of morning and day shifts Package: £150-£200 per day Outside IR35 Industry: Luxury E-commerce/Tech support What You'll Be Doing: Deliver hands-on support for desktop, laptop, mobile, and peripheral devices (Windows and Mac). Troubleshoot software, hardware, and network issues across warehouse and office environments. Set up and maintain AV equipment for meetings, events, and presentations. Log, escalate, and resolve incidents in line with internal SLAs and processes. Liaise with infrastructure, network, and software teams to resolve technical issues. Maintain up-to-date asset and change management records. Ensure desktop system uptime and device security compliance. Main Skills Needed: Proven desktop support experience across Windows and Mac systems. Experience troubleshooting printers and scanners. Confident with AV setup and troubleshooting. Comfortable working across hardware, software, and networking queries. Familiar with escalation procedures and incident tracking systems. Strong communication and problem-solving skills. A proactive attitude and willingness to learn new technologies. What's in It for You: Be part of a global, high-performing IT function within a luxury e-commerce business. Hands-on exposure to enterprise systems and varied tech environments. A fast-paced, collaborative workplace with the chance to make a daily impact. Contract stability with opportunities to develop your technical skillset. We'll keep this simple: if it sounds good, get in touch. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultant
Oct 31, 2025
Contractor
Desktop Support Engineer (Contract) Technology keeps this business moving, and that's where you come in. Supporting a wide range of systems and users, this role is all about keeping things running smoothly behind the scenes. Role Overview: Location: South West London/Site Based Contract Length: 12 Months with potential for extension Shifts: This role will operate on a rotation of morning and day shifts Package: £150-£200 per day Outside IR35 Industry: Luxury E-commerce/Tech support What You'll Be Doing: Deliver hands-on support for desktop, laptop, mobile, and peripheral devices (Windows and Mac). Troubleshoot software, hardware, and network issues across warehouse and office environments. Set up and maintain AV equipment for meetings, events, and presentations. Log, escalate, and resolve incidents in line with internal SLAs and processes. Liaise with infrastructure, network, and software teams to resolve technical issues. Maintain up-to-date asset and change management records. Ensure desktop system uptime and device security compliance. Main Skills Needed: Proven desktop support experience across Windows and Mac systems. Experience troubleshooting printers and scanners. Confident with AV setup and troubleshooting. Comfortable working across hardware, software, and networking queries. Familiar with escalation procedures and incident tracking systems. Strong communication and problem-solving skills. A proactive attitude and willingness to learn new technologies. What's in It for You: Be part of a global, high-performing IT function within a luxury e-commerce business. Hands-on exposure to enterprise systems and varied tech environments. A fast-paced, collaborative workplace with the chance to make a daily impact. Contract stability with opportunities to develop your technical skillset. We'll keep this simple: if it sounds good, get in touch. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultant
Product Support Manager We're partnering with a fast-growing UK SaaS business on a pivotal Product Support Manager hire. You'll lead day-to-day support operations, raise the bar on service quality, and turn customer feedback into product improvements, all while helping a scaling platform keep users happy and engaged. Role Overview: Location: Leeds City Centre/Hybrid (2+ days per week) Package: £35,000-£40,000 per annum & benefits Industry: Cyber Security/SAAS What You'll Be Doing: Owning the support function day to day, workflows, staffing, priorities and standards. Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data. Handling escalations with empathy and pace; ensuring customers leave every interaction better than they arrived. Partnering with Product to surface issues, prioritise bugs, and feed insight back into the roadmap. Building and refining knowledge bases for customers and internal teams. Spotting trends, recurring problems and automation opportunities to scale support efficiently. Coordinating comms and response during incidents/outages; keeping stakeholders in the loop. Working closely with Customer Success and Sales to protect retention and satisfaction. Main Skills Needed: 3-5+ years in customer/technical support in the SAAS sector Experience being the sole point of support for customers or leading a team. Strong diagnostics mindset: comfortable troubleshooting, interpreting data and improving processes. Proven experience being client-facing and providing support across phone, email and video. Hands-on with modern support stacks (e.g. Zendesk/Intercom), ticketing and product tooling (Jira), and CRM (Salesforce). Calm, clear communicator who manages escalations with professionalism and care. Experience in high-growth/scale-up environments; M365/AD or Google Workspace admin; familiarity with cloud, SQL and reporting would be desirable. Experience in a product support would be be desirable. Individual with a passion for problem-solving! What's in It for You: Competitive salary with regular reviews, plus pension and 25 days' holiday. Exceptional opportunity to step into a newly created role with career development available. Personal development fund for courses, certifications and conferences. Flexible hybrid set-up from a central Leeds location, with a friendly, people-first culture. Regular socials and the chance to shape how a growing support function operates. Call to Action: We'll keep this simple: if it sounds good, get in touch. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Oct 28, 2025
Full time
Product Support Manager We're partnering with a fast-growing UK SaaS business on a pivotal Product Support Manager hire. You'll lead day-to-day support operations, raise the bar on service quality, and turn customer feedback into product improvements, all while helping a scaling platform keep users happy and engaged. Role Overview: Location: Leeds City Centre/Hybrid (2+ days per week) Package: £35,000-£40,000 per annum & benefits Industry: Cyber Security/SAAS What You'll Be Doing: Owning the support function day to day, workflows, staffing, priorities and standards. Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data. Handling escalations with empathy and pace; ensuring customers leave every interaction better than they arrived. Partnering with Product to surface issues, prioritise bugs, and feed insight back into the roadmap. Building and refining knowledge bases for customers and internal teams. Spotting trends, recurring problems and automation opportunities to scale support efficiently. Coordinating comms and response during incidents/outages; keeping stakeholders in the loop. Working closely with Customer Success and Sales to protect retention and satisfaction. Main Skills Needed: 3-5+ years in customer/technical support in the SAAS sector Experience being the sole point of support for customers or leading a team. Strong diagnostics mindset: comfortable troubleshooting, interpreting data and improving processes. Proven experience being client-facing and providing support across phone, email and video. Hands-on with modern support stacks (e.g. Zendesk/Intercom), ticketing and product tooling (Jira), and CRM (Salesforce). Calm, clear communicator who manages escalations with professionalism and care. Experience in high-growth/scale-up environments; M365/AD or Google Workspace admin; familiarity with cloud, SQL and reporting would be desirable. Experience in a product support would be be desirable. Individual with a passion for problem-solving! What's in It for You: Competitive salary with regular reviews, plus pension and 25 days' holiday. Exceptional opportunity to step into a newly created role with career development available. Personal development fund for courses, certifications and conferences. Flexible hybrid set-up from a central Leeds location, with a friendly, people-first culture. Regular socials and the chance to shape how a growing support function operates. Call to Action: We'll keep this simple: if it sounds good, get in touch. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
As this growing tech platform scales across the UK and into new markets, they're building out a lean engineering team to take their product to the next level. You'll play a pivotal role in shaping how things are built, shipped, and improved - with real impact from day one. Role Overview: Location: Fully remote (UK-based) with occasional travel to the North East Package: £70,000-£80,000 Industry: SaaS / Recruitment Tech What You'll Be Doing: Building and scaling a modern SaaS platform used by recruitment teams Working full-stack across .NET/C#, React, MongoDB, AWS, and RabbitMQ Shipping code continuously in a test-first, XP-style environment Pair programming and collaborating closely with a small, smart team Solving real customer problems - not just ticking off Jira tickets Contributing to a high-trust, low-process engineering culture Main Skills Needed: Commercial experience across frontend, backend, and infrastructure Confident with TDD and continuous delivery practices Comfortable with pairing, refactoring, and designing for simplicity Proactive mindset - you own problems and get things done Bonus if you've worked in early-stage or scale-up environments What's in It for You: True flexibility: remote-first, low meeting load, high autonomy Clear impact: your code shapes the product and user experience Culture that backs its values - real testing, real ownership Early-stage traction with scale-up potential A genuinely collaborative, high-performing team Let's skip the hard sell - this is just a brilliant role! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Oct 28, 2025
Full time
As this growing tech platform scales across the UK and into new markets, they're building out a lean engineering team to take their product to the next level. You'll play a pivotal role in shaping how things are built, shipped, and improved - with real impact from day one. Role Overview: Location: Fully remote (UK-based) with occasional travel to the North East Package: £70,000-£80,000 Industry: SaaS / Recruitment Tech What You'll Be Doing: Building and scaling a modern SaaS platform used by recruitment teams Working full-stack across .NET/C#, React, MongoDB, AWS, and RabbitMQ Shipping code continuously in a test-first, XP-style environment Pair programming and collaborating closely with a small, smart team Solving real customer problems - not just ticking off Jira tickets Contributing to a high-trust, low-process engineering culture Main Skills Needed: Commercial experience across frontend, backend, and infrastructure Confident with TDD and continuous delivery practices Comfortable with pairing, refactoring, and designing for simplicity Proactive mindset - you own problems and get things done Bonus if you've worked in early-stage or scale-up environments What's in It for You: True flexibility: remote-first, low meeting load, high autonomy Clear impact: your code shapes the product and user experience Culture that backs its values - real testing, real ownership Early-stage traction with scale-up potential A genuinely collaborative, high-performing team Let's skip the hard sell - this is just a brilliant role! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
