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ABOUT THE ROLE Reporting to the Billing Team Manager, the main features of this role are to provide exceptional financial and operational support, contributing to the continued growth and success of the business. Understanding, anticipating and delivering to customer and commercial needs, achieving great results within quality and time constraints. Obtaining a comprehensive understanding of the scope of contracts in relation to fees and charges and the standard Company expectations in this regard. Ensuring Purchase and Sales transactions are recorded in accordance with this understanding, to also meet Company deadlines ensuring jobs are processed through the system to Billing stage promptly. To provide a comprehensive and flexible administration service to the business, and particularly the Finance team, Suppliers and Clients. To maintain concise records of all Linaker transactions and to liaise regularly with internal and external parties, ensuring processes are followed in line with Linaker policy, accurately and in a timely fashion. This position is to be based at our office in Haydock or Oxted. WHAT YOU WILL BE RESPONSIBLE FOR Entering Job related invoices in Job Logic, whilst simultaneously progressing the job status as required, reviewing and flagging invoices for query should this be necessary. Ensuring sub-contractor and supplier queries are dealt with efficiently and where possible avoiding disputes which lead to accounts being placed on stop or legal action being taken against the Company, ensuring clear communication to all parties Entering Engineer Job related expense claims onto Job Logic, considering charges to client where appropriate. Daily Excel spreadsheet of job-related expenses extracted from EOD which need adding to JL will be provided by Billing Manager Generating and sending Sales invoices' as required on client and Linaker systems, along with supporting documentation Dealing with client invoicing queries as required and escalating where necessary to the Billing manager or the Operations team, ensuring clear communication to all parties. Verify engineer time entries on Job Logic, used to charge client and to generate inter cost centre, allocations and individual overtime claims Export timesheet data from the Computer Aided Facilities Management (CAFM) system and correct entries as necessary after communicating with relevant engineers and managers. Review jobs from a Work In Progress (WIP) perspective, actively progressing to billing stage. Resolve job related issues preventing billing. Escalate to the Billing Manager in need to ensure jobs are progressed & billed within deadlines. To undertake general office duties relating to Billing including: Correspondence and filing Dealing with supplier query resolution Reviewing client queries in relation to Billing and resolve or escalate as necessary Preparation of reports and documentation to assist Billing manager to establish progress and priorities for the Billing team. Undertake any other duties as requested by the Billing Manager. KEY SKILLS IT proficient with a good level of use of Microsoft Office applications, specifically Excel. Good level of numeracy skills. Good communication skills both verbal and written. Experience in the use of a financial software package. THE PACKAGE 25 Days holiday plus bank holidays. Competitive starting salary Progression & Training Opportunities - Employer-supported AAT training following a probation period. Flexibility for hybrid working - 3 Days in Office / 2 x Days home working Health care, life insurance and medical insurance available after a qualifying period. EQUAL OPPORTUNITIES Linaker Limited is an equal opportunities employer committed to diversity and inclusion. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. This is a hands-on engineering role within a forward-thinking team driving AI adoption at enterprise scale, transforming customer experiences, optimising operations, and unlocking new business capabilities across the Group. You will be involved across the AI lifecycle - from prototyping and validation to production deployment and ongoing optimisation of AI solutions. What you'll do AI Engineering & Solution Delivery Develop, design, and implement scalable, maintainable, secure, and observable AI solutions-automating decision-making, integrating with enterprise platforms, embedding LLMs, reinforcement learning, and APIs, and delivering measurable business outcomes. AI Lifecycle Ownership & Responsible AI Implement all components of the AI lifecycle, including data preparation, agent building, evaluation, monitoring, and solution deployment, while applying and extending responsible AI frameworks to ensure ethical, fair, transparent, and compliant AI usage. Standards, Governance & Reusable Assets Contribute to defining and refining AI engineering standards, templates, best practices, hybrid governance guardrails, and reusable assets (AI cookbooks), while building starter agents and configuration patterns that accelerate adoption across Sky. Microsoft Copilot Studio Expertise & Enablement Act as Sky's primary internal reference for Copilot Studio-maintaining deep knowledge of capabilities, limitations, design patterns, frequent updates, release notes, and roadmap changes-and translate new features into practical guidance, patterns, examples, and enterprise assessments of risk and opportunity. Cross-Functional Collaboration, Coaching & Culture Building Work collaboratively with teams across Sky, Group Architecture, Data, Cyber, Comcast, and external partners; train and coach power users and citizen developers; communicate AI concepts clearly to technical audiences; and foster a collaborative, supportive, and knowledge-sharing culture. Innovation, Leadership & Continuous Learning Stay ahead of AI engineering trends and emerging tools, demonstrate curiosity and initiative, balance multiple priorities with strong organisational skills, contribute ideas that drive innovation and efficiency, proactively ensure Sky leads in effective and responsible AI use, and seek ongoing professional development through mentoring, training, and hands-on experience. What you'll bring Strong software development experience in Python and/or Java, with an understanding of the Agile software development lifecycle. Proven Automation experience using Public Cloud or Microsoft Technologies Demonstrated ability to design, develop, and deliver AI-driven solutions in a large enterprise environment, following enterprise standards. Proven record of delivering AI solutions from concept to production with measurable business impact. Strong analytical and problem-solving skills, with a keen eye for performance, efficiency, and maintainability. Passionate about AI technologies, automation, and innovation at speed and scale. Experience in refactoring, optimisation, and writing clean, performant code. Hands-on experience with enterprise and cloud environments, ideally Azure ML, GCP Vertex AI, or Azure Foundry. Familiarity with AI architectures, LLMs, vector databases, and agent frameworks (e.g., Google ADK, LangChain/LangGraph) is a significant advantage. Team overview We are seeking an experienced Senior AI Engineer to join our Group AI Engineering team and play a key role in building the next generation of intelligent, autonomous systems across Sky. You'll work with cutting-edge AI technologies - from large language models to multi-agent architectures - designing and delivering secure, scalable, and ethical AI systems that drive real business impact. The rewards There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Livingston Watermark House: Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Principal Planning Officer Surrey £50 to £55 per hour (DOE) Inside IR35 6 Months Initially JOB REF - 62392 You will be mainly working from home, with the exception of site visits and key meetings. The office location can be discussed upon application to the role. Office presence is flexible for the right candidate but ideally will be able to attend the office once a week This newly created role is because of an increase in workload due to continued development in the local area with the main focus on town centre regeneration. The local authority is looking to bring in an experienced planner that can hit the ground running with minimal supervision. You will need to have experienced working on major applications. You will be required to work both individually and as part of a team to continue the high level of service that the local authority operates to currently. This role will move quickly and is unique opportunity to join a growing local authority. To avoid missing out please apply today with a copy of your CV and feel free to call Liam Shea on (phone number removed) or contact on (url removed) for further details. If you are a Town Planner who is interested in job opportunities but this role is not of interest, please still apply then we can consider you for other positions.

We're hiring skilled Sheet Metal Workers to join a long-term programme building some of the UK's most advanced naval platforms - a multi-year career opportunity with serious scope. This is hands-on, skilled work where your craftsmanship will directly contribute to a high-profile defence platform. You'll be part of a tight-knit team shaping complex metal structures in a dynamic shipbuilding environment. What you'll be doing: Manufacturing and installing marine-grade ventilation, HVAC systems, and interior furnishings. Interpreting and working from technical drawings to high engineering standards. Using a variety of hand tools and manual techniques to deliver precision work. Working in tight, confined, or elevated areas safely and efficiently. Supporting first-time quality standards - this isn't rework; it's right-first-time. What you'll bring: Recognised Trade Papers / Modern Apprenticeship Certificate - essential SVQ Level 3 / NVQ Level 3 / City & Guilds Level 3. Experience in large-scale marine, oil & gas, or industrial manufacturing. Solid understanding of SHE, COSHH, and general site safety standards. Confidence working in confined spaces or at height when required. A strong eye for detail and a pride in the quality of your work. Why apply? Long-term stable project with a world-class reputation Structured shifts with excellent allowances Be part of a skilled workforce building something that truly matters

Engineering Lead +Permanent opportunity +On site in Basingstoke +DV cleared roole - must be elligible for clearance + 70,000 - 100,000 Skills: +DevOps +CI/CD +Azure I am looking for an Engineering Lead for a client of mine who are a leading IT Systems Integrator operating within the UK defence sector. You will be part of their customers Design Authority, taking responsibility for all aspects of engineering process, governance, technology and strategy. Responsibilities: Define engineering processes, standards and guidance covering the end-to-end lifecycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products Enable engineering governance, working across multiple suppliers to ensure quality artefacts are produced to standards consistently Define engineering and automation tooling requirements and architecture, and support teams in the delivery of this technology and the supporting processes Ensure the engineering function is delivering value to the customers business, achieving their strategic goals through delivery of engineering concepts, guidance and artefacts Manage the Engineering Community of Practise, leading a team of engineering focussed people to deliver the wider engineering function Skills required: Proven experience working within Agile frameworks (Scrum, Kanban, SAFe, or similar) , with the ability to collaborate in cross-functional teams, participate in sprint planning and retrospectives, and adapt to changing priorities in a fast-paced environment. Strong understanding of DevOps principles and culture , including automation, collaboration between development and operations teams, and continuous improvement. Experience implementing or supporting Infrastructure as Code (IaC), monitoring, and deployment automation. CI/CD (Continuous Integration & Continuous Deployment): Hands-on experience designing, maintaining, or optimizing CI/CD pipelines to ensure efficient, reliable, and repeatable software builds, testing, and releases. Familiarity with tools such as Jenkins, GitLab CI, Azure DevOps, Bamboo, or GitHub Actions. If you'd like to discuss the Engineering Lead in more detail, please send your updated CV to (url removed) and I will get in touch.

Job Title: Submarine Documentation Engineer Location: Barrow-in-Furness Role Type: Permanent Salary: 50,000 - 61,500 per annum depending on experience Our client, an established aerospace & defence manufacturing firm in Barrow-in-Furness, require an experienced Submarine Documentation Engineer to join their multi-disciplined team. An ideal role for Royal Navy Submarine Service leavers with Ship Control experience, with TX in the next 3-6 months. Please note we can only consider sole UK Nationals due to security clearance restrictions What the role of the Submarine Documentation Engineer entails: Some of the main duties of the Submarine Documentation Engineer will include: Providing input and support to the Technical Documentation Manager to aid in the production and management of Submarine Operating Documentation Constructing procedural documents for all classes of UK Submarines, both in-service and future platforms Producing procedures for the safe operation of all Submarine systems and equipment, including Ship's services, weapons, combat systems and command guidance information Interpreting technical data including (but not limited to) drawings, manufacturers handbooks and design safety justifications for the production of Submarine Operating Documentation Providing technical Verification and Validation of all forms of Operating Documentation Working alongside other Support Engineering teams to provide support and interpretation of Technical Information from external suppliers and the Interactive Electronic Technical Publication (IETP) What experience you need to be the successful Submarine Documentation Engineer: Essential: Experience of working on or with Royal Navy Submarines, particularly as part of the Ship Control Organisation Ability to work with multiple and varied sources of information to create technical documentation to a defined specification Experience in interpreting various sources of design, engineering, procedural and OEM information to produce viable Operating Information Desirable: HNC / HND / equivalent or higher in an engineering discipline Experience of working in a Technical Publications or similar environment Competent with Microsoft products to a level applicable to the role, especially Word, Access and Excel This really is a fantastic opportunity for a Submarine Documentation Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Account Chief Technology Officer - Healthcare Up to £640 per day (Inside IR35) London (2/3 days pw onsite) My client is a large Consultancy firm, who require an Account CTO (Chief Technology Officer) to play a highly important role as the Technical Leader responsible for defining Technical vision, roadmap and strategy, working closely with the customer, helping to drive innovation around new and emerging technologies etc whilst managing technical teams. Key Requirements: Proven experience as a CTO (Chief Technology Officer) in a commercial environment Demonstrable experience of providing Technical Leadership, defining Technical vision, roadmap and strategy as well as solution design and delivery Ability to demonstrate examples of driving innovation with customers, including new and emerging technologies Proven capability to lead and manage technical teams including Architects, Tech SMEs etc Capability to oversee architecture, design, cost competitiveness and service optimisation to ensure full customer satisfaction Ability to provide Governance and Assurance Proven Change Leadership with strong customer centricity Previous experience of being the Design Authority to help mitigate risks of projects and programmes Exceptional Stakeholder Management skills (internal and external) Excellent communication skills Ability to support account pre-sales activities Nice to have: Background in Healthcare sector as a CTO Immediate availability Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Konker is seeking an Architect to join a family-owned, award-winning architectural practice with a strong focus on luxury residential projects and high-quality home extensions. The practice is RIBA chartered and operates from studios in Harrogate and York. It delivers striking residential refurbishments, bespoke new-build homes, and commercial architectural projects across Yorkshire and Northern England. This role offers the chance to be involved in prominent and technically demanding projects within a supportive and creative studio environment. The practice provides clear opportunities for career development and long-term progression. As an Architect, you will be responsible for contributing to and leading projects from concept design through to completion. The salary for this Architect position ranges from £30,000-£40,000, depending on your previous experience. The Position: Architect At least 2 years experience working on residential projects is required Lead and support the design and delivery of residential projects across all RIBA stages Prepare detailed drawings, models, and specifications using ArchiCAD (preferred) Work closely with clients, consultants, and contractors to ensure projects are delivered to programme, budget, and a high standard Assist in mentoring junior staff and promote a collaborative studio culture For more information on the Architect position in Harrogate, please contact Sara Williams at the Konker Group: (url removed) / (phone number removed) Position: Architect Location: Harrogate

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met click apply for full job details

Safety & Airworthiness Specialist Hampshire based Current SC Clearance required 69- 73 per hour Overview We are recruiting an experienced Safety & Airworthiness Specialist to lead and sustain a Safety Management System (SMS) within a major UK military aviation programme. This is a high-profile contract role requiring deep expertise in aviation safety management, safety investigations, and safety risk management . The successful contractor will take ownership of the programme SMS, working closely with MOD stakeholders, aviation safety teams, and suppliers to ensure regulatory compliance, continuous improvement, and a strong safety culture. This role is not Health & Safety focused - it is pure aviation Safety Management and Airworthiness . Key Responsibilities Lead and maintain the Safety Management System (SMS) for a complex military aviation programme Own the Safety Risk Management strategy , including hazard identification and risk assessment Facilitate Hazard Identification workshops and develop, review, and maintain BowTie analyses Lead and conduct aviation safety investigations , ensuring high-quality, complete occurrence reports Manage and triage all aviation safety occurrence reports Interface with internal and external stakeholders to resolve safety issues effectively Promote a Just Culture and positive safety culture across engineering, maintenance, and operational teams Lead Safety Promotion activities , briefings, and communications Chair and manage SMS meetings, actions, and audit trails Create and maintain SMS documentation in line with military aviation regulations Maintain SMS records within Centrik or equivalent safety management tools Establish and maintain effective working relationships with MOD Air Safety teams and suppliers Skills & Experience Formal Safety Management System (SMS) training and hands-on experience Strong background in aviation engineering and/or maintenance Proven experience in Safety Risk Management , including BowTie methodology Extensive experience conducting and leading aviation safety investigations Solid understanding of military aviation regulations and their application Experience managing high volumes of aviation safety reports using military or civil reporting systems Ability to work across multiple disciplines and seniority levels Excellent communication, organisational, and stakeholder-management skills Confident using standard IT tools and project management concepts Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Konker is recruiting for Architectural Technologists to join an Architectural practice based on the outskirts of Manchester. This RIBA practice, located in Altrincham, employs over 70 staff across its two offices. They have a reputation as being one of the North West s brightest and most innovative practices. In addition, they have recently opened a brand new office in the south of England to further support their growth as a business. One of the best aspects of this practice is their culture, which is all about empowering their employees, making everyone welcome and pushing people s creative ideas. In addition, they have a fantastic benefits package for employees, including: - Every member of staff works at home on a Friday and gets a 1PM finish Flexible start & finish times (Mon-Thr) Inhouse Revit training and put onto a Revit course at the start of joining the practice Extra Paternity/Maternity Leave Travel/Retail Discount Scheme Subsidised fitness classes Volunteering day schemes For the right Architectural Technologist, they can support you with becoming Chartered, including mentoring from a Chartered Architectural Technologist. For this position, you will be working on a variety of leisure projects - previous experience required. The Position: Architectural Technologist Involvement across all RIBA Work stages / from concept design, technical design and delivery Producing sections, elevations, site plan layouts, details, design & access statement Coordinating with different stakeholders contractors, suppliers, local authorities etc Producing building regulations to NHBC standards Use Revit The salary for this position ranges from £28,000-£40,000, depending on your previous experience and ability. For more information on the Architectural Technologist position, contact Sara Williams at Konker Group: (url removed) / (phone number removed) Architectural Technologist Altrincham

Data Governance Analyst (PIM) Contract: 12 months Location Fully remote Pay rate: 45.00 per hour Are you passionate about data quality, structure, and making information truly work for the business? We're looking for a PIM Data Steward to play a key role in improving and maintaining the quality of our product data across the EMEA region. In this role, you'll be the go-to expert for ensuring our data is accurate, complete, and ready to support successful product launches. You'll collaborate with cross-functional teams, influence data standards, and help turn complex information into actionable insights. What you'll be doing: Ensuring mandatory product data across our core systems is complete, accurate, and consistent Acting as a central point of contact for data-related questions, issues, and requests Collaborating with multiple stakeholders to resolve data gaps and inconsistencies Supporting timely and successful product launches by aligning data readiness with launch timelines Creating, tracking, and reporting on the status of product data and launches Continuously improving data quality processes and governance What we're looking for: Experience working with data management principles and best practices Strong understanding of the data lifecycle and how data flows across systems Ability to work with multiple tools to manage, validate, and report on data Solid Excel skills Excellent communication skills - you're comfortable working with both technical and business teams Experience with marketplaces or e-retailers is a plus Knowledge of PIM or ERP systems is a plus Fluent in written and spoken English Why join us? You'll be part of a collaborative, forward-thinking environment where your work directly impacts how products are launched, managed, and experienced by customers. If you enjoy problem-solving, working with diverse teams, and taking ownership of data quality, this role offers a great opportunity to grow and make a real difference. Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Our client is seeking a Major Loss Adjuster to handle a portfolio of domestic / HNW and commercial (material damage and business interruption) claims without financial restriction, operating throughout the Greater London / South East regions, acting for key clients. You will act as a nominated Major Loss Adjuster for key accounts. Ideally, you will be ACILA or FCILA qualified, although this isn't essential. Interested applicants should apply online or forward their CVs to Martin Porthouse at Exchange Street Claims Ext 1024 Job Ref: MPO3046. For all other vacancies, take a look at our website - exchange-street.co.uk

Associate Director / Director - Building Surveying London Construction Consultancy Salary: Up to 100,000 A well-established and rapidly expanding property consultancy is looking to appoint an Associate Director or Director-level Building Surveyor to support the ongoing growth of its London office. This is a key senior hire for a driven surveyor who wants genuine influence, greater autonomy, and the opportunity to shape the future direction of a growing business. The consultancy provides a comprehensive range of building surveying and Party Wall services across high-quality residential and commercial property. It is recognised for technical accuracy, practical solutions, and strong, longstanding client relationships. The Role This position offers far more than day-to-day project delivery. You will take responsibility for major client relationships, lead on complex instructions, and actively contribute to the strategic development of the building surveying function. Although the role remains hands-on, a significant focus will be placed on leadership, mentoring, and supporting broader business development initiatives. Key Responsibilities Lead the delivery of general building surveying services across residential and commercial sectors Manage complex instructions from inception through to completion Act as the lead surveyor on Party Wall matters under the Party Wall etc. Act 1996 Provide expert advice on dilapidations, defect diagnosis, and refurbishment schemes Deliver Contract Administration services on larger, more intricate projects Build and maintain trusted relationships with key clients Mentor and oversee junior surveyors to support their technical development Contribute to business development, fee generation, and wider growth plans About You MRICS Chartered Building Surveyor Already operating at Associate or Director level, or ready to progress Strong consultancy background with experience delivering a broad range of surveying services Proven Party Wall expertise is essential Confident managing multiple instructions, clients, and fees Commercially aware with a collaborative leadership style Comfortable playing an active role in business development and team growth What's on Offer Salary up to 100,000, depending on experience Senior-level autonomy and the ability to influence business direction A varied portfolio across prime residential and commercial property Central London office location Supportive, forward-thinking culture with long-term progression This is an exceptional opportunity for a senior Building Surveyor seeking real responsibility, visibility, and influence within a growing consultancy. For a confidential discussion or further information, please contact Charmaine Mundy. Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

IT Support Engineer Our long-standing client, who provides IT consultancy services to a variety of industries across the UK are hiring a 2nd/3rd line engineer to troubleshoot across infrastructure, cloud, networking and 3rd party applications. Our client requires the Support Engineer to have strong capabilites in Cloud, Microsoft 365, AD, Exchange and Networking (LAN/WAN, Firewalls, VPs etc) with preferably a background in Consultancy, MSP or Enterprise Environment. They are offering a basic salary up to £39,000 to be based in Sittingbourne on a hybrid basis (3 days per week) + benefits + career progression + training to start ASAP. Our client offers fantastic training and an access to the latest training & certifications within their field. Core responsibilities: Resolve escalated technical issues across infrastructure, cloud, networking, and applications Diagnose, troubleshoot, and implement configuration changes across customer environments Manage incidents in line with SLAs, KPIs, and best practice Communicate clearly with customers, managing expectations and providing updates Maintain accurate ticketing, documentation, and knowledge base articles Identify recurring issues and contribute to service and process improvements Support projects alongside senior engineers and solutions teams Participate in disaster recovery, business continuity, and security activities Work with vendors and third parties on escalations and advanced fixes Key technical experience: Minimum of two years experience within a 2nd Line Support position Experience of working within a fast paced environment, MSP/Consultancy or Enterprise client. Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory) Virtualisation (Hyper-V, VMware, Citrix) Cloud platforms (Azure, AWS, Google Cloud) Networking (LAN/WAN, Firewalls, VPNs, routing & switching) Hardware, backup, cybersecurity, monitoring, and automation tools Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus Must have able to drive, with access to vehicle. IT Support Engineer