The Channel Recruiter

JOB TITLE : L1 Service Desk Team Leader Location: Livingston SALARY: £28,000 - £32,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? If you answered yes to any of the above, we may have the role for you! We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join us, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact. Together, we turn ambition into achievement. JOB SPECIFICATION: You ll be responsible for a team of 10-12 colleagues within a busy helpdesk Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email 1-2-1s and coaching plans within your team, plus the delivery of performance reviews Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication. This role involves working Monday Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch. REQUIREMENTS: Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment Confident delivering customer service and dealing with clients both by phone or email A keen interest in IT or experience managing a helpdesk team Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential. Disability Confident Leader Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at (url removed), and we will be happy to support you.

Job title: Onsite Support Analyst Location: Central London Full time Salary: £Competitive Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more Are you an experienced IT Support professional looking for a flexible, part-time opportunity? We're recruiting for an Onsite Support Analyst to provide hands-on technical support in Central London. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently. What You'll Be Doing: Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals. Diagnosing and resolving hardware, software and connectivity issues. Managing incidents and service requests through to resolution in line with SLAs and KPIs. Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments. Escalating complex incidents where required and working closely with wider technical teams. Maintaining asset records, support documentation and knowledge base articles. Supporting meeting room technology, collaboration tools and AV equipment. Delivering an outstanding customer experience and acting as a trusted onsite IT contact. What We're Looking For Essential Experience in an IT Support, Deskside Support or Onsite Support role. Knowledge of: Windows 10 & 11 Microsoft 365 Active Directory Azure AD Intune & Autopilot ServiceNow or similar ticketing tools Experience managing support tickets and working to SLAs. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Ability to obtain BPSS and Enhanced DBS clearance. Desirable ITIL knowledge or certification. Microsoft certifications. Experience supporting Microsoft Surface Hub and AV technologies. Understanding of networking fundamentals including TCP/IP, DNS and DHCP.

JOB TITLE: Education Sales Specialist (IT Sales) Leading Apple Reseller Sync part of XMA SALARY: £50,000 Base + £25,000 OTE and Car Allowance Benefits: Holiday, Pension, Remote working LOCATION: Reading, Nottingham or Manchester We are working with a leading Apple Value Added Reseller based in Manchester who, due to growth, are looking to hire an Education Sales Specialist/ Education Account Manager. As Education Sales Specialist/ Account Manager, you will work across the UK, and be based from the one of the offices one day a week, either Reading. Nottingham or Manchester. You ll primarily be responsible for managing a portfolio of existing Higher Education (HE) accounts as well as identifying new business opportunities across HE . You ll also consult on IT projects, sell solutions and services (primarily Apple). Your key responsibilities: Education Sales Specialist/ Account Manager Your role will include but not limited to: - Managing and developing a portfolio of higher education customers, building strong and sustainable relationships over the long term. Developing relationships across universities, including with IT leaders, procurement teams, finance, digital transformation teams, teaching and learning teams, professional services and other relevant stakeholders. Understanding each customer's strategic objectives, current technology environment and future priorities. Consulting with customers around areas including digital transformation, device strategy, infrastructure, lifecycle management, accessibility, sustainability, teaching and learning and emerging technologies including AI. About You : Education Sales Specialist/ Account Manager We are looking for an experienced Higher Education Account Manager/ Client Manager/ Consultant, who has worked within the IT channel, ideally for an IT reseller. VAR or MSP. Ideally, we are looking for someone who has strong experience selling Apple, however other IT hardware such as computing or interactive displays etc. will be considered . In addition: - We are looking for a self-driven, motivated individual who loves creating and evangelizing technology solutions. A strong sales professional who has sold into the education sector and understands how that market works. You ll have an understanding of IT hardware, services and solutions and be able to articulate this across your customer range. Solid experience working with senior stakeholders as well as IT Managers and procurement is required. Strong customer facing presentation skills are required as well as strong communication skills. Interested? Apply Today! Inclusion At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential. Disability Confident Leader Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at (url removed), and we will be happy to support you.

JOB TITLE: Education Sales Specialist (IT Sales) Leading Apple Reseller Sync part of XMA SALARY: £50,000 Base + £25,000 OTE and Car Allowance Benefits: Holiday, Pension, Remote working LOCATION: Reading, Nottingham or Manchester We are working with a leading Apple Value Added Reseller based in Manchester who, due to growth, are looking to hire an Education Sales Specialist/ Education Account Manager. As Education Sales Specialist/ Account Manager, you will work across the UK, and be based from the one of the offices one day a week, either Reading. Nottingham or Manchester. You ll primarily be responsible for managing a portfolio of existing Higher Education (HE) accounts as well as identifying new business opportunities across HE . You ll also consult on IT projects, sell solutions and services (primarily Apple). Your key responsibilities: Education Sales Specialist/ Account Manager Your role will include but not limited to: - Managing and developing a portfolio of higher education customers, building strong and sustainable relationships over the long term. Developing relationships across universities, including with IT leaders, procurement teams, finance, digital transformation teams, teaching and learning teams, professional services and other relevant stakeholders. Understanding each customer's strategic objectives, current technology environment and future priorities. Consulting with customers around areas including digital transformation, device strategy, infrastructure, lifecycle management, accessibility, sustainability, teaching and learning and emerging technologies including AI. About You : Education Sales Specialist/ Account Manager We are looking for an experienced Higher Education Account Manager/ Client Manager/ Consultant, who has worked within the IT channel, ideally for an IT reseller. VAR or MSP. Ideally, we are looking for someone who has strong experience selling Apple, however other IT hardware such as computing or interactive displays etc. will be considered . In addition: - We are looking for a self-driven, motivated individual who loves creating and evangelizing technology solutions. A strong sales professional who has sold into the education sector and understands how that market works. You ll have an understanding of IT hardware, services and solutions and be able to articulate this across your customer range. Solid experience working with senior stakeholders as well as IT Managers and procurement is required. Strong customer facing presentation skills are required as well as strong communication skills. Interested? Apply Today! Inclusion At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential. Disability Confident Leader Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at (url removed), and we will be happy to support you.

Job title : Customer Services Representative Location: Nottingham Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Enjoy helping customers and solving problems? Join us as a Customer Services Representative in Nottingham, where you'll handle customer queries, resolve order issues, manage returns, and ensure every customer receives outstanding service. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join us, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact. Together, we turn ambition into achievement. What you ll be doing: Customer Service Representative Managing customer queries and complaints from initial contact through to resolution. Investigating order, delivery, and service issues involving internal teams and third-party suppliers. Processing credit notes, replacement orders, and goodwill requests. Arranging and monitoring customer returns. Tracking lost or damaged shipments and escalating claims where required. Maintaining accurate records through call logging and documentation systems. Working to service level agreements (SLAs) and company standards. Building positive relationships with customers and colleagues across the business What we re looking for: Customer Service Representative Experience in a customer service or customer-facing role (minimum 1 year preferred) Strong communication and telephone skills A customer-first mindset with excellent problem-solving abilities Ability to manage multiple tasks and meet deadlines Confidence working with people at all levels of the organisation Good IT skills and attention to detail GCSE English (Grade C/4 or above) or equivalent Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential. Disability Confident Leader Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at (url removed), and we will be happy to support you.

Job title: HP Frameworks Administrator Location: Livingston Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. We re looking for an organised, customer-focused HP Frameworks Administrator to join the team in Livingston. Working as part of the team, you ll be responsible for managing the administration around HP products and framework requirements, ensuring orders, requests and customer information are processed accurately and efficiently. You ll act as an important point of contact for customers and internal stakeholders, taking ownership of queries and ensuring actions are followed through to completion. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join us, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact. Together, we turn ambition into achievement. What you will be doing: HP Frameworks Administrator Managing the administration of HP products across relevant customer frameworks and contracts. Processing customer requests and ensuring information is entered accurately across internal systems. Responding to customer queries via phone and email in a professional and timely manner. Liaising with internal teams, customers and HP to ensure requests are progressed smoothly. Maintaining accurate records, updating systems and keeping stakeholders informed of progress. Monitoring outstanding actions and following these through to resolution. Supporting the wider team with day-to-day administration and customer service activities. Ensuring processes and agreed service levels are followed. Taking ownership of customer queries and escalating issues where required. Building positive relationships with customers and colleagues to ensure a great customer experience. What we re looking for: HP Frameworks Administrator Previous experience in a customer service, administration or coordination role. Excellent attention to detail and strong organisational skills. The ability to manage multiple tasks and prioritise effectively. Good IT and systems skills, with the confidence to learn new systems quickly. Strong written and verbal communication skills. The ability to enter and maintain information accurately. A professional and positive approach when dealing with customers. The confidence to take ownership of queries and see them through to resolution. The ability to work effectively as part of a team. Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential. Disability Confident Leader Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at (url removed), and we will be happy to support you.

Customer Services Manager Location: Nottingham onsite Salary: £45,000 £50,000 base Benefits: Private healthcare, pension, 25 days holiday rising to 30 days over five years, group life insurance, income protection, gym discounts, Employee of the Quarter awards, employee referral programme and many more. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities and each other. For over 40 years, we have helped organisations across the UK unlock the power of technology. Today, we are one of the UK s leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We empower our people to grow, challenge themselves and achieve their ambitions. You will join a collaborative team where ideas are valued, development is encouraged and your contribution has a genuine impact. The opportunity We are looking for an experienced Customer Services Manager to lead, develop and inspire a high-performing customer services function. This is a hands-on leadership role with real operational ownership. You will be responsible for ensuring customers receive an excellent and consistent service while making sure the function achieves agreed service levels and protects the commercial interests of the business. You will take ownership of the day-to-day customer service operation, leading the team, managing performance and capacity, resolving escalations and improving how the department works. What you ll be doing You will lead, coach and develop a Customer Services team of six to eight people, creating a culture of accountability, ownership and excellent customer service. You will maintain control of workloads, ticket queues, backlogs and operational priorities while ensuring agreed service levels are consistently achieved. A key part of the role will be identifying opportunities for improvement. You will use operational data and Power BI to understand demand, capacity and risk, while driving continuous improvement through root-cause analysis, process simplification, standardisation and automation. You will also: Take ownership of escalations and service recovery for strategic customers. Maintain oversight of commercially important issues, including credits, invoicing queries, returns and warranties. Develop the team through training, cross-skilling, succession planning and clear development plans. Build strong relationships across the wider business to resolve issues and improve customer outcomes. Lead daily operational reviews, weekly performance meetings and monthly service reporting. What we re looking for You will be an established customer service or customer operations leader who is comfortable combining people leadership with operational delivery. You will know how to manage a busy service environment, use KPIs and data to improve performance, and bring structure and control to competing priorities. We are particularly interested in candidates with: Significant experience leading a customer services, customer operations or service delivery function. Strong people leadership, coaching and performance management experience. Experience managing high-volume operations, SLAs, workloads and backlogs. A track record of improving processes and reducing repeat customer demand. Good commercial awareness, ideally across post-sales processes such as credits, returns, warranties or invoicing. Confidence using management information and operational data to make decisions. Strong stakeholder management and communication skills. Experience using customer service, ERP or ticket-management systems. Experience within a technology, distribution or B2B environment would be particularly valuable, as would experience using Power BI, Halo, Ivanti, Prism or similar platforms. Lean, Six Sigma, ITIL or other continuous improvement qualifications would also be advantageous. Inclusion and belonging We believe diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic self. We foster an inclusive culture where colleagues can thrive regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. Creating an inclusive workplace is an ongoing journey, and we remain committed to listening, learning and taking meaningful action so that all our people can achieve their full potential. Disability Confident Leader We are proud to be a Disability Confident Leader as part of the Government s Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. We will always consider reasonable adjustments throughout the recruitment process and during employment, ensuring candidates and colleagues can participate fully and perform at their best. If you require an adjustment during the application or interview process, please contact our recruitment team using the details provided on the application page.

Job title: Onsite Support Analyst Location: Newcastle upon Tyne Part-time role (7.5 hours a week) Salary: £30,000 - £32,000 p/a (pro rata) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more Are you an experienced IT Support professional looking for a flexible, part-time opportunity? We're recruiting for an Onsite Support Analyst to provide hands-on technical support in Newcastle. This role is ideal for someone with strong desktop support experience who enjoys delivering excellent customer service and resolving technical issues efficiently. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join us, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact. Together, we turn ambition into achievement. What You'll Be Doing: Providing onsite technical support for desktops, laptops, mobile devices, printers and peripherals. Diagnosing and resolving hardware, software and connectivity issues. Managing incidents and service requests through to resolution in line with SLAs and KPIs. Supporting Microsoft 365, Windows 10/11, Active Directory, Intune and Autopilot environments. Escalating complex incidents where required and working closely with wider technical teams. Maintaining asset records, support documentation and knowledge base articles. Supporting meeting room technology, collaboration tools and AV equipment. Delivering an outstanding customer experience and acting as a trusted onsite IT contact. What We're Looking For Essential Experience in an IT Support, Deskside Support or Onsite Support role. Knowledge of: Windows 10 & 11 Microsoft 365 Active Directory Azure AD Intune & Autopilot ServiceNow or similar ticketing tools Experience managing support tickets and working to SLAs. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Ability to obtain BPSS and Enhanced DBS clearance. Desirable ITIL knowledge or certification. Microsoft certifications. Experience supporting Microsoft Surface Hub and AV technologies. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential. Disability Confident Leader Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at (url removed) , and we will be happy to support you.

Job title: L1 Service Desk Analyst Location: Livingston Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Passionate about technology and helping people? As an L1 Service Desk Analyst in Livingston, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish/ At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join us, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact. Together, we turn ambition into achievement. What you ll be doing: Acting as the first point of contact for technical incidents and service requests Logging, managing and resolving support tickets in line with agreed SLAs Taking ownership of tickets and providing regular updates to customers Troubleshooting hardware, software and end-user issues Escalating major incidents, security concerns and unresolved technical issues where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we re looking for: Strong customer service skills with a customer-first approach Excellent verbal and written communication skills Experience using ticketing or call-tracking systems Ability to prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential. Disability Confident Leader Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at (url removed), and we will be happy to support you.

Job title: Inside Sales Representative Location: Nottingham or St Albans Salary: £26,000 £30,000 + £6,000 commission Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program About the Role Are you ready to accelerate your career in tech sales? As an Inside Sales Representative at XMA, you ll be at the heart of our growth strategy - engaging clients, managing accounts, and driving revenue through phone, email, and digital platforms. No face-to-face meetings required - just your ability to build trust, educate, and advise in a fast-moving IT landscape. You ll work closely with vendors and distributors, delivering a polished, customer-centric experience while identifying new opportunities and guiding clients toward tailored solutions. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: Inside Sales Representative Customer Engagement: Respond to inbound enquiries, conduct cadence meetings, and build strong stakeholder relationships. Proactive Sales: Drive new business through outreach, upselling, and vendor engagement. Sales Operations: Manage quoting, order processing (especially over £2,500), and ensure 95% quote-to-order conversion. Reporting: Maintain accurate CRM records and support BI-integrated reporting. Collaboration: Work cross-functionally with procurement, technical, and sales teams. Strategic Input: Stay informed on market trends and represent XMA professionally at events. What We re Looking For: Inside Sales Representative Essential: Level 3 qualifications (A-levels or equivalent) including English and Maths Proven success in sales and target-driven environments Strong communication and relationship-building skills Comfortable with lead qualification, outbound calls, and closing deals Familiarity with IT products (such as cloud services, networking, cybersecurity or hardware/software solutions) and sales processes Desirable: Degree in Business, Marketing, or IT Experience with VARs/MSPs and IT distribution models CRM proficiency and consultative selling skills Diagnosing client pain points and aligning solutions We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We are registered Disability Confident Employer (Level 3) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.