Battersea Academy for Skills & Employment (BASE)

Job Title: Store Manager Reports to: Retail Manager Location: Battersea Power Station Contract: Permanent 40 hours per week, Fully Flexible (Including Weekends and Bank Holidays) About the Role ThruDark is recruiting for a Store Manager to support the launch and operation of our new store at Battersea Power Station. As the Store Manager, you will be responsible for the overall performance and day to day operation of the store. You will lead, inspire, and develop your team to deliver exceptional customer service while driving strong commercial results. Acting as a brand ambassador for ThruDark, you will ensure the store reflects the company's high standards, values, and identity at all times. You will take full ownership of Health & Safety compliance within the store, ensuring a safe environment for customers, colleagues, and visitors. Using your strong leadership skills, product knowledge, and commercial awareness, you will create a high performing store environment while maintaining operational and safety excellence. Responsibilities Lead by example, delivering outstanding customer service and setting clear expectations for the team Recruit, develop, coach, and motivate the store team to consistently perform at a high level Maintain a strong and visible presence on the shop floor, actively engaging with customers Drive commercial performance, ensuring sales targets and KPIs are met or exceeded Represent and promote the ThruDark brand and core values of Humility, Unity, and Integrity in all interactions Take full responsibility for Health & Safety compliance, ensuring all legal, regulatory, and company standards are met at all times Conduct regular Health & Safety checks, risk assessments, and audits, ensuring actions are followed up and completed Ensure all team members are fully trained and compliant with Health & Safety procedures and safe working practices Oversee stock management processes, including inventory accuracy, replenishment, and safe handling of stock Ensure store visual merchandising and presentation standards are consistently upheld in line with brand guidelines and safety requirements Manage all operational processes, including rotas, payroll accuracy, daily briefings, and back of house organisation Handle customer complaints, incidents, and escalations professionally and in line with company procedures Complete opening and closing procedures, including cash handling, security, and reconciliation Analyse store performance data to identify opportunities for commercial growth, operational improvements, and risk reduction Ensure compliance with all company policies, legal requirements, and employment legislation Work closely with the Retail Manager to support wider retail strategies and upcoming initiatives About you Proven experience in a Store Manager or senior retail leadership role Strong leadership, communication, and interpersonal skills Strong Visual merchandising skills Sound knowledge of retail Health & Safety requirements and compliance standards Commercially focused with a strong understanding of retail KPIs, stock management, and store operations Highly organised with excellent multitasking and problem solving abilities Flexible to work evenings, weekends, and bank holidays as required Confident using MS Office, POS systems, and retail technology Proactive, accountable, and able to thrive in a fast paced retail environment Passion for quality, functionality, and performance led products. Desirable but not essential Experience working with premium or technical apparel (outdoor, tactical, performance, or lifestyle brands). Experience handling VIP or high value customers. Personal interest in outdoor pursuits, fitness, adventure. In Return Be part of a passionate, supportive, and driven team ThruDark kit vouchers throughout the year Access to the latest technology and software to support your role Enhanced pension scheme We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

We are recruiting an assistant manager for our new restaurant in the new Battersea Power Station development, London. An award-winning pancake restaurant concept with ambitious plans to open new sites across the UK, we deliver our passion for pancakes and people every day without fail, and this is 100% the result of the teams that run our kitchens and front of house. We have one mission. We want to bring the best pancakes to all corners of the UK. Our restaurants are at the forefront of that mission, serving the highest quality and freshly made menu & delivering amazing customer service at all times. OUR COMMITMENT TO YOU Genuine commitment to tailored work life balance Free staff meals Qualifications for development 100% of tronc goes to the team Paid overtime Team socials ABOUT THE ROLE You'll support our General Manager in the running of the restaurant, leading and coaching our passionate team, and delivering on our goal of serving the best tasting and most beautiful pancakes in London. You will be involved in all aspects of running the business, so strong IT & financial skills are a plus. We always look to work with people who have a bright and positive attitude. If you, like us, believe that kindness makes the world go round, teamwork makes the workplace stronger and progress is something worth striving for, we'd love to hear from you. We pay competitive salaries, offer rewards and bonuses and for those who look to take on more responsibility, and we promote whenever we can. Job Type: Full-time (45 Hours) Salary: £35,600 including service charge Benefits Casual dress Company events Discounted or free food

A new pancake restaurant in London is seeking an Assistant Manager to support the General Manager in running operations and leading a passionate team. Candidates should have strong IT and financial skills, and a positive attitude. This full-time role offers a competitive salary of £35,600 and various benefits like free staff meals and a commitment to work-life balance. Join a team that values kindness and teamwork in delivering high-quality service.