Capio Recruitment Insurance

Job Title: Schemes Manager Location: Cheltenham (Hybrid - 2-3 days in office, flexibility for remote candidates) Salary: £40,000 - £45,000 About the Company: A highly respected, specialist commercial insurance broker with a strong presence in the Public and Private sectors. Backed by an ambitious growth strategy and significant investment in schemes, the business is focused on strengthening insurer partnerships and expanding its specialist offering. This is an opportunity to join a growing, purpose-driven team in a market-leading environment. Role Summary: This is a Schemes Manager position within a specialist division. The role sits between broker and insurer, overseeing scheme performance, strengthening insurer relationships, and driving commercial and operational improvements. You'll take ownership of multiple schemes across commercial combined and personal lines products, working closely with insurers, MGAs and internal trading teams to optimise performance, improve service levels, and support long-term growth. This is an ideal move for someone with early insurance experience looking to step into a relationship-led, commercially focused position with real progression potential. Key Responsibilities: • Manage insurer and MGA relationships: Strengthen partnerships to improve performance, service delivery and long-term scheme stability • Oversee scheme performance reporting: Analyse conversion, loss ratios, complaints and GWP to drive informed commercial decisions • Lead governance and service oversight: Ensure contractual obligations, referrals and service standards are consistently met • Drive product and pricing improvements: Collaborate with insurers and internal teams to refine scheme proposition and competitiveness • Support trading and renewals strategy: Identify opportunities and educate internal teams to maximise scheme utilisation • Manage escalations and complaints: Work proactively with insurers to resolve issues and protect client outcomes Requirements: • Experience within an insurance-related role • Understanding of Commercial Combined policies and core coverage structures • Experience managing or supporting third-party or insurer relationships • Strong communication, negotiation and analytical skills • Confident in taking ownership and driving solutions across stakeholders If this role isn't quite right, it's still worth speaking to one of our specialist team, we may be working on something that hasn't hit the market yet. Related Job Titles: Junior Relationship Manager, Assistant Underwriter, Scheme Underwriter, Broker Development Executive, Insurer Relationship Executive

Account Executive Watford £55,000 - £65,000 About the Firm This is a well-established and reputable insurance brokerage with a strong presence in the commercial sector. The firm is recognised for its robust client portfolio, consistent growth trajectory, and commitment to delivering high-quality service. With an agile and collaborative culture, the business supports professional development and values individuals who are proactive and client-focused. The team operates in a flexible, hybrid environment, encouraging autonomy and ongoing learning. Role Summary This position offers an experienced commercial account executive the opportunity to inherit a significant book of business (minimum £300k income) with scope for further growth. You will play a key role in managing renewals, upselling, and cross-selling within an established client base-without the pressure of new business generation. The role provides exposure to international markets over time, with dedicated training available to build expertise in this area. You will join a supportive team structure that includes other account executives, handlers, and divisional leadership, with clear succession planning due to an upcoming retirement. Flexibility around office attendance supports work-life balance while ensuring strong collaboration. Key Responsibilities Manage and develop an existing book of commercial insurance clients (minimum £300k income), allowing you to focus on relationship building rather than cold new business. Drive upselling, cross-selling, and renewal activities-enabling you to maximise value for clients while achieving personal success metrics. Gain exposure to international insurance markets through structured training and eventual involvement in international business activities-enhancing your career trajectory. Work collaboratively within a supportive team structure that includes experienced handlers and divisional leadership-providing opportunities for knowledge sharing and mentorship. Benefit from hybrid working arrangements that support autonomy while maintaining strong connections with colleagues. Requirements Proven experience as a Commercial Account Executive or similar role managing liability (including motor) and D&O portfolios. Strong generalist background across liability lines; international experience advantageous but not essential (training provided). Ability to commute regularly to Watford office; flexibility for candidates based in London or nearby areas as long as commutable. Excellent relationship management skills with proven ability in renewals, upselling, and cross-selling within an existing client base. Job Synonyms Related Job Titles: Commercial Account Executive, Insurance Account Manager, Client Relationship Manager - Insurance, Corporate Insurance Executive, Commercial Broker

Job Title: Commercial Account Handler Location: Bristol (Office-based, 5 days per week) Salary: £35,000-£45,000 Benefits: Clear progression pathway; structured in-office training and support About the Company: A respected independent commercial brokerage based in Bristol, known for its hands-on leadership and collaborative culture. The firm supports a diverse portfolio of SME and property-led clients and maintains strong insurer relationships. With senior executives reducing hours, this is a key hire to support ongoing growth and client servicing. Role Summary: This is a core Commercial Account Handler role supporting multiple Account Executives across SME and mid-market clients. You'll handle MTAs, renewals, broking, claims liaison and general administration, playing a vital role in client retention and service delivery. The firm values in-office collaboration to support development, knowledge-sharing and long-term progression. Key Responsibilities: Process MTAs and renewals: Ensuring seamless client service Liaise with insurers and obtain terms: Strengthening market relationships Support Account Executives: Enabling effective client growth Manage claims and policy administration: Maintaining high service standards Handle a varied commercial client base: Broadening technical exposure Requirements: Experience as a Commercial Account Handler Strong experience across SME commercial risks Confident handling renewals, MTAs and broking activity Comfortable working full-time in an office-based environment If this role isn't quite right, it's still worth speaking to one of our specialist team - we may be working on something that hasn't hit the market yet. Related Job Titles: Commercial Insurance Handler, Insurance Account Handler, Broking Executive, Commercial Broker Support, Client Account Handler

Job Title: Senior Commercial Account Handler Location: Bristol Salary: £45,000 to £50,000 Benefits: Flexible working arrangement About the Company: Join a highly regarded, large UK insurance brokerage with strong credentials in the commercial space. This people-centric firm is growing rapidly and has a clear reputation for expertise, especially in specialist sectors such as health and care. They value a people-first approach, with a culture that emphasises empowerment, communication and growth. Role Summary: You will step into a Senior Account Handler position within the Health and Care team, working on commercial products with a focus on the healthcare/social care sector. This is an excellent opportunity for someone with strong commercial insurance experience who wants to work in a dynamic, high-expectation environment with a supportive and flexible culture. The role offers career progression, autonomy, and a chance to make a real impact within a growing business. Key Responsibilities: • Support Account Executive in managing an existing portfolio of care/social care clients, handle renewals, mid-term adjustments, deliver high-quality service; ensure retention and growth in a specialist sector • Provide commercial insurance products expertise to clients, apply and expand technical knowledge to deliver tailored solutions • Liaise and engage proactively with insurers, customers and internal stakeholders. Build strong relationships, drive renewal conversations and manage expectations • Managed client documentation and onboarding, ensuring the information is comprehensive and accurate to support the quoting process • Support growth of the business: Contribute to business development, identify opportunities for cross sell and collaborate with the team Requirements: • Experience working in commercial insurance with strong knowledge and technical ability in commercial products, including commercial-combined, Fleet, Public Liability, Employers' Liability, and Management Liability • Demonstrable technical insurance knowledge and relationship-building ability, in a broking environment, experience working with insurers would be desirable • Strong client management and engagement skills, collaborative style, professional attitude • Adaptable and fast learner, ability to get up to speed with sector-specific systems, processes and products to effectively service the book • Proactive, personable, team-oriented, good cultural fit in a supportive but high-expectation team. Desirable: • CII qualification or working towards • Experience and background in handling medical malpractice, social care or healthcare insurance If this role isn't quite right, it's still worth speaking to one of our specialist team, we may be working on something that hasn't hit the market yet. Related Job Titles: Senior Account Handler, Commercial Account Handler, Insurance Account Manager, Commercial Broker, Health & Care Insurance Specialist

Job Title: Claims Executive Location: South West and South Wales Salary: £50,000 - £70,000 (DOE) Benefits: Pension, 25 days holiday + Bank Holidays, Holiday Purchase Scheme, Individual Private Medical, Life Assurance, Flexible Benefits, Fully funded qualifications About the Company: This is an opportunity to join a well-established, multi-office insurance brokerage with a strong regional presence across the South West and South Wales. Built on a meritocratic and family-orientated culture, the business rewards initiative, ownership and long-term commitment. With low staff turnover and a reputation for developing talent, the firm is investing in strengthening its claims proposition - creating a brand-new regional Claims Executive role to elevate client service, deliver trend analysis, and support strategic growth. Role Summary: This is a client-facing, relationship-driven Claims Executive position with genuine autonomy and visibility. You'll manage a caseload of circa 100 complex commercial claims (including motor and liability), while acting as the primary claims contact for several high-value clients. Beyond technical handling, the focus is on chairing claims review meetings, delivering trend analysis, contributing to new business presentations, and helping shape the regional claims strategy. It's an ideal opportunity for someone who enjoys being out with clients, influencing stakeholders, and taking ownership. Key Responsibilities: • Manage and drive complex commercial claims to resolution - ensuring clients receive proactive, high-quality service. • Chair claims review meetings and deliver trend analysis - positioning yourself as a trusted adviser to clients. • Identify risk management opportunities - improving client outcomes and strengthening retention. • Support new business presentations - showcasing the strength of the claims proposition. • Build strong relationships with insurers, loss adjusters and internal Account Executives - enhancing collaboration and influence. • Contribute to regional projects and proposition development - helping evolve how claims is delivered. Requirements: • Proven experience within commercial insurance claims. • Strong client-facing experience, confident in leading meetings and stakeholder discussions. • Exposure to cross-class commercial claims, including motor and liability. • Ability to interpret claims data and deliver meaningful analysis to clients. • Comfortable managing a caseload while balancing client-facing commitments. • ACII qualified (desirable, not essential). • Acturis knowledge advantageous. If this role isn't quite right, it's still worth speaking to one of our specialist team - we may be working on something that hasn't hit the market yet. Related Job Titles: Senior Claims Handler, Corporate Claims Executive, Client Claims Manager, Commercial Claims Consultant, Claims Relationship Manager