Accent Housing

Head of Customer Contact - Repairs A place to make a difference Location : Peterborough, hybrid 3 days a week onsite with occasional travel to other offices as required. Salary: £66,003 per annum Contract Type : Permanent Hour: 35 hours per week, Monday Friday between 8am and 6pm With over 21,000 homes across the country, were responsible for supporting thousands of customers and their families click apply for full job details

Head of Customer Contact - Repairs A place to make a difference Location : Peterborough, hybrid - 3 days a week onsite with occasional travel to other offices as required. Salary: £66,003 per annum Contract Type : Permanent Hour: 35 hours per week, Monday - Friday between 8am and 6pm With over 21,000 homes across the country, we're responsible for supporting thousands of customers and their families. We're proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive. If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there's a place for you at Accent. About the role We're looking for a passionate, customer focused leader to head up our Repairs Contact Centre. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes. As our Head of Customer Contact - Repairs, you'll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. You'll also help shape future contact channels and play a key role in improving Tenant Satisfaction Measures (TSMs). What you'll be doing: • Leading the repairs contact centre to deliver a consistent, customer centred service • Managing performance, quality and colleague engagement • Working closely with contractors and technical teams to improve the end to end customer journey • Using data and insights to develop reporting and drive service improvements • Influencing how customers connect with us in the future • Building on a strong foundation to evolve and elevate the service Salary The spot salary for this post is £66,003 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you • CIH qualification or willingness to work towards • Previous People Management experience, leading and managing a team in a high-volume, challenging, customer-focused, multi-channel contact centre environment • Familiarity with managing customer expectations across varied contact channels, with an understanding of digital transformation and channel shift opportunities • Previous experience of developing and coaching a team, managing performance and embedding a positive team culture • Expertise in contact centre resource planning methods • Financial and budget awareness, with the ability to monitor resources and manage costs. • Strong negotiation and communication skills, both verbal and written, with the ability to present to teams and individuals • Proficiency in ICT and telephony systems relevant to contact centre operations and MS Office packages • Experience in performance management, dispute resolution, and driving team success through KPIs. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here's what you can look forward to: • Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. • Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. • Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. • Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. • Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. • Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen. Because this isn't just a workplace - it's a place to belong. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Head of Customer Contact, Head of Customer Contact Centre, Head of Repairs Contact Centre, Customer Contact Centre Manager, Head of Customer Services, Director of Customer Contact, Customer Operations Manager, Contact Centre Operations Manager, Head of Customer Operations, Repairs Contact Centre Manager, Customer Experience Manager, Customer Services Operations Manager, Head of Repairs Services, Housing Contact Centre Manager, Customer Service Delivery Manager REF-

A place to make things happen. Location: Peterborough, Hybrid, office based 2-3 days a week Salary: £28,115 per annum Hours: 12 month fixed term contract, 35 hours per week, Monday - Friday 9am to 5pm We believe everyone should have a safe and affordable place to call home. It's this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time. We're also proud to be at the forefront of change. We're on a journey of transformation, finding new ways to support our customers - and our people. If you're looking for a career where you can learn new skills, try new things and shape your future, there's a place for you at Accent. Help Us Provide Safe, Healthy Homes for Everyone We're looking for someone who enjoys working with data, managing processes end-to-end, and contributing to services that make a real difference. If you're confident with Excel, naturally organised, and motivated by helping others - we'd love to hear from you. Our focus on damp and mould has increased significantly following Awaab's Law, and we're committed to providing homes that are safe, healthy, and comfortable for every customer. This role plays an important part in making that happen. As our Property Services Coordinator, you will: Maintain and develop the Damp & Mould tracker, ensuring information is accurate, clear, and up to date Oversee cases from start to finish, helping the team stay on top of priorities and deadlines Work confidently with Excel, using data to produce meaningful reports and highlight trends Collaborate closely with Building Services Managers and colleagues across the organisation Provide supportive customer contact, including follow-up calls and updates Help improve the way we work, identifying opportunities to strengthen processes and communication Contribute to service improvements that support healthier homes and positive customer experiences Salary The spot salary for this post is £28,115 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you Have good working knowledge of Excel and enjoy working with data Are organised, curious, and comfortable managing tasks from beginning to end Take initiative and are confident owning your work A commitment to accuracy and accountability The ability to prioritise in a busy environment while supporting others Communicate clearly and respectfully with customers and colleagues Enjoy problem-solving and continuous improvement Care about delivering a fair, consistent and positive service for everyone We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here's what you can look forward to: Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. This is more than a job - it's a place where you can make an impact, feel valued, and be rewarded for what you do. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Facilities Manager, Site Quality, H&S Management, Maintenance Manager, Facilities Coordinator, Health and Safety, States Manager, Site Management, H&S Compliance, Property Services Management, Facility Manager, Building Manager, Property Maintenance Coordinator etc. REF-

Complaints Resolution Partner A place to create moments that matter Salary : £30,878 per annum Location: Peterborough, Hybrid (3 days in the office) Contract Type : Permanent Hours: Permanent, 35 hours per week, Monday - Friday between 8am and 6pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role We're looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven't gone as expected and helping turn difficult moments into positive outcomes. You'll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported. You'll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You'll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach. By following our policies and using your insight to spot learning opportunities, you'll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won't just resolve complaints - it will help shape better services for the future. If you're empathetic, organised, a strong communicator and passionate about providing great customer experiences, we'd love to hear from you. Salary The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you • You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman. • You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially. • As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes. • Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis. • Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here's what you can look forward to: • Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. • Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. • Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. • Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. • Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. • Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen. Because this isn't just a workplace - it's a place to belong. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc. REF-

IT Contracts/Supplier Manager A place to drive change Location : Bradford, Hybrid (2-3 days in the office with occasional travel to other offices as required). Salary: £45,749 per annum Contract Type: Permanent Hours: 35 hours per week, Monday - Friday 9am to 5pm. We're on a journey of transformation. We're finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We're innovating for our customers and to create a thriving workspace that supports everyone. We're a team of passionate, dedicated people, working to drive change for the better. We're building something special here and we want driven, creative people to join us. If you're looking for a career where you can be part of change, share your ideas and help us transform, there's never been a more exciting time to join us and shape our future. About the role We're looking for an IT Supplier Performance & Contracts Manager to join our team and play a key role in shaping how we work with suppliers, manage our contracts and ensure our technology services continue to meet the needs of colleagues and customers. You'll take ownership of a large portfolio of IT contracts, with a combined value of approximately £7.5 million. This is a central role within our IT Directorate, ensuring we get the best value from our suppliers, stay compliant, and plan ahead for the future needs of our organisation. You'll be involved in the full end to end contract lifecycle, including: • Managing and maintaining the IT contract register • Tracking contract length, value, compliance and renewal timelines • Act as the IT lead on re procurements and replacements, working closely with our central Procurement team • Building strong relationships with suppliers and ensuring they meet agreed KPIs and service levels • Supporting day to day financial management, month-end activities, longer-term forecasting and annual budget planning • Raising requisitions in Unit4 and ensuring smooth financial processes • Collaborating with the Service Desk and wider IT teams to understand performance, risks and areas for improvement • Monitoring technical requirements such as disaster recovery plans and business continuity commitments • Reporting on supplier performance, financial standing and future pipeline This is a fantastic opportunity for someone who loves structure, clarity, problem solving and building strong relationships - both internally and externally. Salary The spot salary for this post is £45,749 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. About you Strong supplier relationship and communication skills. Proven experience of managing large portfolios of IT contracts. Strong understanding of public procurement processes, supplier selection, and compliance frameworks. Excellent communication and relationship-building skills with internal and external stakeholders. Understanding of IT services and technologies to assess supplier capabilities. Experience in identifying and mitigating supplier related risks. Experience of day to day financial control and management of a budget A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because we believe great work deserves great rewards, here's what you can look forward to: • Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. • Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. • Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. • Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. • Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. • Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. • This is more than a job - it's a place where you can make an impact, feel valued, and be rewarded for what you do. We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen. Because this isn't just a workplace - it's a place to belong. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: IT Supplier Manager, IT Contracts Manager, IT Supplier & Contracts Manager, Technology Supplier Manager, IT Vendor Manager, IT Commercial Manager, IT Procurement & Contracts Manager, Digital & IT Supplier Manager, Technology Contracts Manager, IT Service Supplier Manager Public Sector IT Contracts Manager REF-

A place to create moments that matter Location: Peterborough, Hybrid with regular travel to sites and other offices as required. Salary: £72,061 per annum (including essential car user allowance) Permanent, 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Whether you're an established Senior Development Manager seeking a new challenge, or a talented Development Manager ready to take the next step, this is an exciting opportunity to lead, shape, and grow a regional affordable housing programme that truly makes an impact. We're looking for someone who's confident, driven, and passionate about development - someone who can guide a team and also roll up their sleeves when needed. You'll be at the forefront of our development ambitions, leading and supporting a team of Development Managers across the region while also playing an active role in securing and delivering high-quality affordable housing. You will: Lead and mentor Development Managers, ensuring successful delivery across land, planning, contracting, and construction. Drive new business: sourcing opportunities, building pipeline, shaping pre-contract activity and securing sites. Take the lead on land acquisitions, negotiating development agreements, JCTs, and other key contracts. Oversee construction delivery through your team, ensuring schemes run to budget, programme, and quality. Build and maintain strong stakeholder relationships with land agents, developers, local authorities, Homes England, contractors, and solicitors. Maintain strong control over risk, value for money and strategic alignment to our growth objectives. You'll be making a measurable difference across our affordable housing programme, working with Homes England and government-funded initiatives to secure and deliver the homes our communities need. This is a role with reach, responsibility, and room to grow - ideal for someone who wants to lead from the front. Salary The salary for the Senior Development Manager post is £70,811 per annum for applicants who fully meet the requirements of the post. If you're still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. You'll also receive an Essential Car User Allowance starting at £1,250, supporting the travel required across our regional development sites. About you Experience in sourcing land-led development opportunities and managing residential projects from inception to completion Strong financial management skills, and experience with Homes England audit requirements. Ability to build and maintain effective relationships with external partners, stakeholders, and local authorities Effective negotiation and project management skills. Ability to foster engagement with wider community stakeholders such as parish councils. Represent Development by engaging with internal teams at all stages of the development process. CIH Level 4 Certificate in Housing (or equivalent qualification) or willingness to work towards or qualified through experience Full UK driving licence and access to a vehicle A place to build a future And because we believe great work deserves great rewards, here's what you can look forward to: • Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. • Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. • Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. • Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. • Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. • Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen. Because this isn't just a workplace - it's a place to belong. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Head of Development, Development Lead, Housing Development Manager, Regional Development Manager, Land & Planning Manager, Affordable Housing Programme Manager, Development Project Manager, Senior Land Manager, Regeneration Manager, Housing Delivery Manager. REF-

A place to create moments that matter Location: Peterborough, Hybrid with regular travel to sites and other offices as required. Salary:£72,061 per annum (including essential car user allowance) Permanent, 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home click apply for full job details

Property Services Repairs Reporting Coordinator A place to make things happen Location: Bradford/Peterborough/Stockton/Burnley or Camberley, Hybrid with travel to Accent offices as required. Salary: £31,313 per annum Contract Type: Permanent Hours : 35 hours per week, Monday Friday 9am to 5pm We believe everyone should have a safe and affordable place to call home. It s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time. We re also proud to be at the forefront of change. We re on a journey of transformation, finding new ways to support our customers - and our people. If you re looking for a career where you can learn new skills, try new things and shape your future, there s a place for you at Accent. About the role As our Repairs Reporting Coordinator, you ll be the go-to person for transforming raw data into meaningful insights that improve the way we deliver repairs services. You ll: • Analyse repairs performance data and produce clear, actionable reports - weekly, monthly, and beyond. • Track key metrics like volumes, work in progress (WIP), and overdue repairs across national and regional levels. • Work closely with contractors and internal teams to ensure accuracy and drive improvements. • Move beyond reactive reporting help us spot trends, identify opportunities, and shape a proactive approach to repairs. • Support the integrity of our reporting systems and resolve any issues quickly. Why join us? Your work will directly influence contractor performance and customer satisfaction, making a real difference to the communities we serve. This is more than a reporting role it s a chance to shape how we deliver repairs and improve lives. You ll work closely with our responsive repairs teams, bringing a fresh outlook and ensuring your ideas matter and your work has purpose. Salary The spot salary for this post is £31,313 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Proven experience in a maintenance/responsive repairs management environment. • Proficient in advanced Excel, including PivotTables, VLOOKUP/XLOOKUP, array formulas, handling large datasets (100k rows), building reports from scratch with charts, and ideally experience with Macros, VBA, and Power Query for automation. • Awareness of payment processes, invoice management, and reconciliation. • Ability to analyse and manipulate data, and present clear, concise reports. • Excellent organisational, communication, and prioritisation skills. • Ability to work collaboratively with internal and external teams to improve service delivery. • Numeracy and literacy skills with the confidence to use housing management and operational software. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) an extra day to celebrate your birthday and the option to purchase more a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Repairs Performance Analyst, Property Services, Reporting Officer, Repairs Data Analyst, Asset Management Reporting Coordinator, Property Services Performance Officer, Responsive Repairs Analyst, Repairs Performance Coordinator, Housing Repairs Reporting Analyst, Property Maintenance Performance Officer, Repairs Information Analyst, Property Services Data Coordinator, Asset & Repairs Reporting Officer, Housing Performance Analyst (Repairs, Property Services Business Analyst REF-

Lettings Coordinator A place to create moments that matter Location : Bradford, Hybrid, 3 days in the office Salary : £28,793 per annum Contract type: Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Ready to make a real impact and help people find their perfect home? We're on the lookout for a passionate person to join our vibrant Allocations and Lettings team in Bradford as a Lettings Coordinator! In this role, you'll be at the heart of our mission - marketing Accent's homes and guiding customers through the exciting journey of moving in. You'll work as part of a specialist national lettings team, collaborating with Local Authority partners to ensure every property is advertised fairly, transparently, and in line with legislation. But this isn't just about filling homes - it's about creating experiences. You'll be the friendly face and trusted guide for our customers, supporting them through the application process, keeping them informed every step of the way, and making sure their move feels seamless and stress-free. Empathy and discretion are key as you'll discuss individual circumstances, assess eligibility, and connect customers with the support they need. This is a fast-paced, rewarding role where no two days are the same. You'll need resilience for those conversations that don't lead to sign-ups, and exceptional organisation skills to keep things moving because every empty property is an opportunity to change someone's life. If you're ready to combine customer care with problem-solving and thrive in a role that truly makes a difference, we'd love to hear from you! Salary The salary for the Lettings Coordinator post is £28,793 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements. • Proven experience building successful working relationships with external partners, particularly within the housing sector. • Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels. • Intermediate to advanced proficiency in MS Office applications and specific business software. • Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively. • Strong record-keeping skills with knowledge of GDPR. • CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Lettings Administrator, Property coordinator, Property Administrator, Office coordinator, Housing Administration, Office Manager, Admin, Administration etc REF-

Housing Partner (Housing Officer) A place to create moments that matter Salary: £37,412 per annum, pro rata (including car allowance) Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office Contract Type: Permanent Hours: 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-

A place to drive change Location : Bradford, Hybrid (2 3 days in the office, with travel as required for meetings and training) Salary : circa £77,405 per annum, plus essential car user allowance of £1,250 Contract type : Permanent Hours : 35 hours per week, Monday Friday, 9am 5pm Thousands of families depend on us for safe, sustainable and affordable homes. As we continue to transform our services and modernise how we work, technology is becoming central to how we deliver for our customers. It s this belief that everyone deserves a place to call home that drives everything we do. Together, we re innovating, improving, and finding new ways to support our customers and colleagues. If you re looking for a career that creates real impact and supports meaningful change, this is the place to be. About the role Lead, innovate and shape our digital future. We are investing in technology like never before. To support this transformation, we re looking for a visionary and hands-on Head of IT Development to lead the teams who design, build and assure the digital services our colleagues and customers rely on every day. This role is perfect for someone who thrives at the intersection of strategy and delivery: you ll architect modern Azure-based platforms, lead talented development and testing teams, and champion engineering practices that raise quality, improve performance, and accelerate delivery. This isn t just a technical leadership position it's an opportunity to shape the technology landscape of an organisation with a genuine social purpose. Salary The spot salary for this position is £77,405 per annum for applicants who fully meet the requirements. Applicants who are still developing some skills may start at 5% or 10% below the spot salary, with clear support to progress to the full amount. About you Extensive experience with the Microsoft tech stack and ideally Azure cloud environments. Strong grounding in modern engineering practices API-first, microservices, DevOps, CI/CD and resilient architectures. Proven ability to balance strategic thinking with hands-on technical understanding. Strong leadership skills, with experience supporting multidisciplinary and partner teams to perform at their best. A passion for agile delivery, continuous improvement and embedding robust quality throughout development. Experience aligning development and testing activities with organisational goals and technology strategy. Solid architecture understanding and confidence overseeing solution design. Experience assuring output quality from internal and augmented development/testing teams. Excellent communication, influencing and stakeholder management skills. Experience defining meaningful KPIs and reporting on team performance. Experience managing external vendors and ensuring alignment with internal standards. A place to build a future We ve got big ambitions and we re looking for people who want to grow with us. You ll have opportunities to learn new skills, shape your career direction and contribute to a collaborative, supportive environment. What you ll receive: Generous time off: 28 days holiday plus bank holidays, your birthday off, and the option to buy more. Health & wellbeing: Cash health plan, Health MOTs, online GP, gym discounts, and a volunteer day for a cause you care about. Financial perks: Car leasing options, salary sacrifice benefits and exclusive discount schemes. Future security: Defined Contribution and Defined Benefit pension options, plus life assurance at three times your salary. Family-friendly policies: Enhanced parental leave and flexible working options. Career development: Leadership training, apprenticeships, internal programmes and more. This is more than a job it s a place to make an impact, be valued, and build a meaningful future. We re committed to inclusion We believe diversity makes us stronger and we re committed to creating a workplace where everyone feels respected and able to thrive. If you need reasonable adjustments during the recruitment process, just let us know we ll make it happen. Please note: Candidates must have current eligibility to live and work in the UK. Accent does not currently hold a sponsorship licence. If you want a place where you can make a positive difference to society, to our organisation and to your future apply now. Recruitment Agencies: We work exclusively with partners on our PSL and do not accept speculative approaches. You may have experience of the following: Head of IT Development, IT Leadership, Software Development Manager, Azure Architecture, Microsoft Tech Stack, Cloud-Native Development, API-First, Microservices, DevOps, CI/CD, Modern Engineering Practices, Quality Assurance, Test Automation, SDLC, Digital Transformation, IT Strategy, Technical Leadership, Engineering Manager, Solution Architecture, Agile Delivery, Progressive Delivery, Infrastructure-as-Code, Event-Driven Architecture, Systems Integration, Stakeholder Management, Vendor Management, Technology Innovation, etc. REF-