Marketing & Development Manager Woking Theatres & Cinema Reports to: Head of Sales, Marketing & Development, WT&C Responsible for: Marketing & Communications team Reporting to the Head of Sales, Marketing & Development, you will play a key role in driving ticket sales, revenue and audience growth for Woking Theatre, Rhoda McGaw Theatre and Nova Cinema. You will: Plan and deliver marketing campaigns that grow audiences and revenue, working collaboratively across the venue and with ATG's central teams. Bridge day to day operational delivery with the strategic aims of venue leadership. Act as the primary contact for producers and marketing agencies, leading campaign development and identifying sales opportunities to increase occupancy and revenue. Build and nurture relationships with businesses and individuals to grow income from corporate partnerships and sponsorship. One of the most diverse venues in the ATG portfolio, WT&C is a 1,300 seat Theatre which hosts world class entertainment, the Rhoda McGaw a 230 seat Theatre that provides a home for communities from across the region and the highly acclaimed Italia Conti and a 950 seat 7 screen Cinema that shows all of the latest blockbusters. It is a very exciting time to join WT&C as we reach the final stages of a re-brand and major capital programme. The Venue has never looked better and your role in welcoming audiences and Producers will be key. Marketing Campaigns Work closely with venue and central colleagues to deliver effective, insight driven marketing campaigns aligned with communications plans. Act as the primary day to day contact for Producers and agency partners, cultivating strong, effective relationships. Manage the day to day relationship with media partners and third party suppliers, ensuring excellent long term partnerships and strong return on investment. Create or adapt marketing assets for shows and venue initiatives, ensuring timely delivery across all channels. Manage agencies in asset creation and proactively share assets with other ATG venues. Maintain accuracy and brand consistency across all marketing, advocating for the show and venue brand at all times. Deliver agreed sales and audience targets, managing campaign budgets and reporting. Ensure accurate and timely set up for priority and public booking periods and associated activity. Deliver marketing campaigns that support ATG's membership scheme, corporate partnerships, sponsorship commitments, venue F&B targets and other ATG initiatives. Continuously challenge and evolve campaigns to improve efficiency and effectiveness. Audience & Sales Development Collaborate with Revenue Management to evaluate sales performance and implement tactics that improve occupancy and average ticket price. Work with ATG's Data & CRM teams to identify underrepresented audience groups and develop strategies to reach them. Partner with Central Marketing & Data teams to test initiatives that grow audiences and sales. Brief outbound group sales campaigns to the Contact Centre and collaborate to ensure successful delivery. Define an on sale calendar that maximises impact and aligns with ATG's central processes. Where relevant, support the maximisation of tourism sales opportunities. Identify and pursue opportunities to increase revenue through sponsorship, corporate partnerships and business engagement. Corporate Development & Sponsorship Develop a suite of sponsorship opportunities across the venue, creating compelling marketing materials to promote them. Build and nurture relationships with local businesses, organisations and individuals to grow income from corporate partnerships and sponsorship. Work to agreed corporate and sponsorship targets, maximising additional revenue streams for the venue. Reporting & Evaluation Adhere to ATG briefing, reporting and evaluation processes to ensure consistent ways of working across the company. Deliver robust campaign evaluations that demonstrate effectiveness and capture learnings for future activity. Produce clear sales analysis, reporting and campaign evaluations to inform future activity. Manage campaign budget tracking, ensuring efficiency and value for money in all marketing activity. Management & Collaboration Line manage, develop and motivate staff in line with ATG values. Work closely with the Venue Communications Manager to deliver coherent, synergistic campaigns. Actively contribute to the ATG marketing community, including seminars, cross venue initiatives and centrally led strategies (e.g., Data/CRM). Collaborate proactively with ATG's Account Directors/Managers and other central teams. Maintain strong relationships with other venues for shared tours and cross promotional activity. Undertake any other duties reasonably required. Key Skills, Attributes & Experience A collaborative team player with strong interpersonal skills and the ability to manage producer relationships effectively. Highly numerate and analytical, with confidence working with sales data, audience insights and budgets. Significant experience project managing creative campaigns from concept to evaluation. Skilled at managing relationships with creative teams, navigating differing viewpoints with diplomacy. Excellent written and verbal communication. A creative problem solver and confident decision maker. Comfortable working in a fast paced environment and managing multiple projects simultaneously. Proactive, flexible and able to prioritise effectively. Experience working with partners and suppliers to tight deadlines. Enthusiasm for theatre, cinema and the work of ATG. Exceptional attention to detail. Ability to deputise for the Head of Sales, Marketing & Development when required. About Us - Our Values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Culture You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Corporate Social Responsibility Pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
Jun 13, 2026
Full time
Marketing & Development Manager Woking Theatres & Cinema Reports to: Head of Sales, Marketing & Development, WT&C Responsible for: Marketing & Communications team Reporting to the Head of Sales, Marketing & Development, you will play a key role in driving ticket sales, revenue and audience growth for Woking Theatre, Rhoda McGaw Theatre and Nova Cinema. You will: Plan and deliver marketing campaigns that grow audiences and revenue, working collaboratively across the venue and with ATG's central teams. Bridge day to day operational delivery with the strategic aims of venue leadership. Act as the primary contact for producers and marketing agencies, leading campaign development and identifying sales opportunities to increase occupancy and revenue. Build and nurture relationships with businesses and individuals to grow income from corporate partnerships and sponsorship. One of the most diverse venues in the ATG portfolio, WT&C is a 1,300 seat Theatre which hosts world class entertainment, the Rhoda McGaw a 230 seat Theatre that provides a home for communities from across the region and the highly acclaimed Italia Conti and a 950 seat 7 screen Cinema that shows all of the latest blockbusters. It is a very exciting time to join WT&C as we reach the final stages of a re-brand and major capital programme. The Venue has never looked better and your role in welcoming audiences and Producers will be key. Marketing Campaigns Work closely with venue and central colleagues to deliver effective, insight driven marketing campaigns aligned with communications plans. Act as the primary day to day contact for Producers and agency partners, cultivating strong, effective relationships. Manage the day to day relationship with media partners and third party suppliers, ensuring excellent long term partnerships and strong return on investment. Create or adapt marketing assets for shows and venue initiatives, ensuring timely delivery across all channels. Manage agencies in asset creation and proactively share assets with other ATG venues. Maintain accuracy and brand consistency across all marketing, advocating for the show and venue brand at all times. Deliver agreed sales and audience targets, managing campaign budgets and reporting. Ensure accurate and timely set up for priority and public booking periods and associated activity. Deliver marketing campaigns that support ATG's membership scheme, corporate partnerships, sponsorship commitments, venue F&B targets and other ATG initiatives. Continuously challenge and evolve campaigns to improve efficiency and effectiveness. Audience & Sales Development Collaborate with Revenue Management to evaluate sales performance and implement tactics that improve occupancy and average ticket price. Work with ATG's Data & CRM teams to identify underrepresented audience groups and develop strategies to reach them. Partner with Central Marketing & Data teams to test initiatives that grow audiences and sales. Brief outbound group sales campaigns to the Contact Centre and collaborate to ensure successful delivery. Define an on sale calendar that maximises impact and aligns with ATG's central processes. Where relevant, support the maximisation of tourism sales opportunities. Identify and pursue opportunities to increase revenue through sponsorship, corporate partnerships and business engagement. Corporate Development & Sponsorship Develop a suite of sponsorship opportunities across the venue, creating compelling marketing materials to promote them. Build and nurture relationships with local businesses, organisations and individuals to grow income from corporate partnerships and sponsorship. Work to agreed corporate and sponsorship targets, maximising additional revenue streams for the venue. Reporting & Evaluation Adhere to ATG briefing, reporting and evaluation processes to ensure consistent ways of working across the company. Deliver robust campaign evaluations that demonstrate effectiveness and capture learnings for future activity. Produce clear sales analysis, reporting and campaign evaluations to inform future activity. Manage campaign budget tracking, ensuring efficiency and value for money in all marketing activity. Management & Collaboration Line manage, develop and motivate staff in line with ATG values. Work closely with the Venue Communications Manager to deliver coherent, synergistic campaigns. Actively contribute to the ATG marketing community, including seminars, cross venue initiatives and centrally led strategies (e.g., Data/CRM). Collaborate proactively with ATG's Account Directors/Managers and other central teams. Maintain strong relationships with other venues for shared tours and cross promotional activity. Undertake any other duties reasonably required. Key Skills, Attributes & Experience A collaborative team player with strong interpersonal skills and the ability to manage producer relationships effectively. Highly numerate and analytical, with confidence working with sales data, audience insights and budgets. Significant experience project managing creative campaigns from concept to evaluation. Skilled at managing relationships with creative teams, navigating differing viewpoints with diplomacy. Excellent written and verbal communication. A creative problem solver and confident decision maker. Comfortable working in a fast paced environment and managing multiple projects simultaneously. Proactive, flexible and able to prioritise effectively. Experience working with partners and suppliers to tight deadlines. Enthusiasm for theatre, cinema and the work of ATG. Exceptional attention to detail. Ability to deputise for the Head of Sales, Marketing & Development when required. About Us - Our Values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Culture You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Corporate Social Responsibility Pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
Head of IT Service Management When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Head of IT Service Management You will report to the Director of Group IT and sit on the IT Leadership Group. You will Head up the IT Service Management function for Group IT. You will work closely with Architecture, Infrastructure & Operations, Delivery & Change, Procurement, NA and ATGE Europe teams, as well as managed service providers, software platform vendors, and the venue and business-unit IT customers you serve. You will partner closely with the Head of IT Delivery & Change on the IT Change Management process and the service-transition handoff into operational service. You will be an experienced Head of IT Service Delivery, Head of Service Management, or senior Service Delivery leader with a proven track record across hybrid IT operating models, multi-vendor SIAM, ITSM platform direction and managed service performance - within a mid- to large-enterprise environment. You will ensure the end-to-end service performance of Group IT in a hybrid-sourced operating model owning service standards, vendor accountability, ITSM and the customer-facing service experience across the UK, North America, Germany and Spain. You will have proven experience in leading multi-vendor service operations, designing and governing SLA XLA frameworks, and translating executive-level service expectations into measurable, customer-facing service standards. This is a senior leadership role responsible for the service-management spine of Group IT - translating the Executive's "run it like you own it" intent into a durable, accountable and customer-experience-led service organisation. You will operationalise the IT Service Management strategy, design and govern the SIAM model across ATG's MSPs, and lead the build of out-of-hours service capability across the Group. Experience of SIAM governance, multi-vendor MSP management and modern ITSM platform ownership is essential. You must be a self-starter, comfortable in a fast-paced and dynamic environment, and able to carry the Exec-facing service narrative - uptime, customer experience, and vendor accountability - as well as operate it day-to-day. You will be a confident communicator across executive, business, technical and external supplier audiences, mindful of different communication styles for different audiences. Specific experience in live entertainment, sports, hospitality or other venue-led industries, and a passion for the arts and creative industries, would be an advantage in your application. Key responsibilities/Deliverables Strategic Leadership: Develop and communicate a strategic vision for IT Service Management in a hybrid-sourced operating model, ensuring alignment with Group business objectives and the Exec's "run it like you own it" service ethos. Service Management & Vendor Governance: Own the Service Integration and Management (SIAM) operating model across ATG's managed service providers - governing Service Integration and Delivery, Service Operations and IT Asset Lifecycle Management, Service Management and Governance, and the technology platform that integrates them. Ensure services are designed, transitioned and operated to contractually committed performance, quality and end-to-end outcome standards (SLA, XLA and business-outcome metrics). Govern MSP performance against SLA, XLA (Experience Level Agreement) and end-to-end outcome frameworks across ServiceDesk, ITSM, Application Support, Cloud Infrastructure Operations, Network Operations Centre (NoC) and Security Operations Centre (SoC). Drive contractually committed business outcomes, change success rate, CMDB accuracy and cross-provider collaboration metrics; initiate corrective action and contractual remediation where required. Own the Group ITSM platform direction - a centralised SIAM dashboard with single-source-of-truth visibility across all providers (ticketing, service catalogue, CMDB, problem / change / release / configuration management) - integrated with supplier platforms, augmented by AI / GenAI and experience management tooling, and underpinned by ITIL 4 process maturity. Lead service reporting to the IT Leadership Group and business stakeholders - uptime, customer experience, vendor accountability and service-quality KPIs. Act as the Group escalation point for major service incidents and vendor performance failures; lead post-incident review, root-cause analysis and continuous improvement plans. Own service management for in-Venue technologies - Audio-Visual, Accessibility, ePOS and other front-of-house and back-of-house venue technology - and manage the Group IT relationship with Venue Operations Business Directors as the primary internal customer for venue-tech service performance. Out-of-Hours Service & Capability Build: Design and stand up Group out-of-hours service capability - making the sourcing decision (follow-the-sun in-house, MSP overflow, or hybrid) and owning ongoing governance, SLA and cost. Position ATG's IT service model as a deliberate shift from a primarily outsourced posture to a partial-insourced (hybrid) model. Lead the build and ongoing maturity of the internal ITSM capability - process, tooling, governance, performance management and continuous improvement - augmented by GenAI (MS CoPilot & Claude) and automation, so that Group IT increasingly owns the service-management spine end-to-end. Team, Application Support & Financial Management: Lead the Application Support function operationally (the Application Support Manager team), with matrixed delivery into Delivery & Change for change-driven work. Drive the AI-native, technically adept redesign of Application Support in line with the Group capability strategy. Manage the service-line Opex envelope, lead FinOps coordination with Infrastructure & Operations on managed-service cost, and contribute to Group IT financial accounting and budget planning. Establish and maintain robust ITSM frameworks (ITIL 4, SIAM, ISO 20000-aligned where appropriate) and ensure best practice is followed across regions. Stakeholder Engagement: Act as the bridge between the business, IT teams and managed service providers; collaborate with venue, theatre and corporate stakeholders at all levels; serve as the senior service-experience voice in Exec, Group leadership and Providence-facing forums. Your skills, qualities, and experience Essential A proven track record of experience supporting a complex IT estate in a senior service delivery, service management or service integration leadership role. Strong strategic leadership with a proven track record designing and operating hybrid IT operating models and multi-vendor SIAM ecosystems, including SIAM advisory, mixed managed services and build-operate-transfer (BOT) contracting models. Service Integration and Delivery: governing the integration and delivery of services across multiple managed service providers; designing, transitioning, exiting and re-integrating MSP arrangements; cross-provider collaboration, ecosystem performance and risk-indexed multivendor oversight. Service Operations and IT Asset Lifecycle Management: ITSM platform direction (ticketing, service catalogue, CMDB accuracy and integrity, problem / change / release / configuration management); ITIL 4 process maturity; change success rate and CMDB accuracy as primary operational metrics. Service Management and Governance: SLA, XLA (Experience Level Agreement) and end-to-end outcome frameworks; contractually committed business outcomes versus traditional SLAs; incentives and penalties tied to cross-resolver-group outcomes; commercial and contractual familiarity with multi-vendor governance. Enhance Delivery Through Technology: build & operate a centralised SIAM dashboard and observability with single-source-of-truth visibility across all providers; AI / agentic AI / GenAI augmentation; integration with supplier platforms; automation initiatives across service operations. Service-experience design - translating Exec-level service expectations into measurable, customer-facing service standards (uptime, CSAT, XLA, business-outcome metrics) across multi-region service delivery. Out-of-hours service design (follow-the-sun, NOC-style or hybrid MSP / in-house models) and Group-wide major incident management. Operational familiarity with cloud-first IT estates, FinOps disciplines, and GenAI / automation augmentation in service operations (MS CoPilot, Claude or equivalent). Operational experience of PCI DSS-relevant environments and customer-facing transactional service uptime (ticketing, hospitality, payments). Stakeholder management at all levels - comfortable in executive, business, technical and external supplier audiences. Certification in ITIL 4 (Foundation essential; Managing Professional or Strategic Leader desirable), SIAM Foundation / Professional, or other relevant service-management frameworks. Degree educated in a relevant technology / computer science subject (or equivalent on-the-job experience). Desirable Experience of venue-based IT service operations (live entertainment, sports, events, conferences) in a multi-site, customer-facing environment. Agile Delivery Methodology (Scrum / Kanban) or Scaled Agile (SAFe) training and experience. Operational FinOps experience in Azure. . click apply for full job details
Jun 12, 2026
Full time
Head of IT Service Management When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Head of IT Service Management You will report to the Director of Group IT and sit on the IT Leadership Group. You will Head up the IT Service Management function for Group IT. You will work closely with Architecture, Infrastructure & Operations, Delivery & Change, Procurement, NA and ATGE Europe teams, as well as managed service providers, software platform vendors, and the venue and business-unit IT customers you serve. You will partner closely with the Head of IT Delivery & Change on the IT Change Management process and the service-transition handoff into operational service. You will be an experienced Head of IT Service Delivery, Head of Service Management, or senior Service Delivery leader with a proven track record across hybrid IT operating models, multi-vendor SIAM, ITSM platform direction and managed service performance - within a mid- to large-enterprise environment. You will ensure the end-to-end service performance of Group IT in a hybrid-sourced operating model owning service standards, vendor accountability, ITSM and the customer-facing service experience across the UK, North America, Germany and Spain. You will have proven experience in leading multi-vendor service operations, designing and governing SLA XLA frameworks, and translating executive-level service expectations into measurable, customer-facing service standards. This is a senior leadership role responsible for the service-management spine of Group IT - translating the Executive's "run it like you own it" intent into a durable, accountable and customer-experience-led service organisation. You will operationalise the IT Service Management strategy, design and govern the SIAM model across ATG's MSPs, and lead the build of out-of-hours service capability across the Group. Experience of SIAM governance, multi-vendor MSP management and modern ITSM platform ownership is essential. You must be a self-starter, comfortable in a fast-paced and dynamic environment, and able to carry the Exec-facing service narrative - uptime, customer experience, and vendor accountability - as well as operate it day-to-day. You will be a confident communicator across executive, business, technical and external supplier audiences, mindful of different communication styles for different audiences. Specific experience in live entertainment, sports, hospitality or other venue-led industries, and a passion for the arts and creative industries, would be an advantage in your application. Key responsibilities/Deliverables Strategic Leadership: Develop and communicate a strategic vision for IT Service Management in a hybrid-sourced operating model, ensuring alignment with Group business objectives and the Exec's "run it like you own it" service ethos. Service Management & Vendor Governance: Own the Service Integration and Management (SIAM) operating model across ATG's managed service providers - governing Service Integration and Delivery, Service Operations and IT Asset Lifecycle Management, Service Management and Governance, and the technology platform that integrates them. Ensure services are designed, transitioned and operated to contractually committed performance, quality and end-to-end outcome standards (SLA, XLA and business-outcome metrics). Govern MSP performance against SLA, XLA (Experience Level Agreement) and end-to-end outcome frameworks across ServiceDesk, ITSM, Application Support, Cloud Infrastructure Operations, Network Operations Centre (NoC) and Security Operations Centre (SoC). Drive contractually committed business outcomes, change success rate, CMDB accuracy and cross-provider collaboration metrics; initiate corrective action and contractual remediation where required. Own the Group ITSM platform direction - a centralised SIAM dashboard with single-source-of-truth visibility across all providers (ticketing, service catalogue, CMDB, problem / change / release / configuration management) - integrated with supplier platforms, augmented by AI / GenAI and experience management tooling, and underpinned by ITIL 4 process maturity. Lead service reporting to the IT Leadership Group and business stakeholders - uptime, customer experience, vendor accountability and service-quality KPIs. Act as the Group escalation point for major service incidents and vendor performance failures; lead post-incident review, root-cause analysis and continuous improvement plans. Own service management for in-Venue technologies - Audio-Visual, Accessibility, ePOS and other front-of-house and back-of-house venue technology - and manage the Group IT relationship with Venue Operations Business Directors as the primary internal customer for venue-tech service performance. Out-of-Hours Service & Capability Build: Design and stand up Group out-of-hours service capability - making the sourcing decision (follow-the-sun in-house, MSP overflow, or hybrid) and owning ongoing governance, SLA and cost. Position ATG's IT service model as a deliberate shift from a primarily outsourced posture to a partial-insourced (hybrid) model. Lead the build and ongoing maturity of the internal ITSM capability - process, tooling, governance, performance management and continuous improvement - augmented by GenAI (MS CoPilot & Claude) and automation, so that Group IT increasingly owns the service-management spine end-to-end. Team, Application Support & Financial Management: Lead the Application Support function operationally (the Application Support Manager team), with matrixed delivery into Delivery & Change for change-driven work. Drive the AI-native, technically adept redesign of Application Support in line with the Group capability strategy. Manage the service-line Opex envelope, lead FinOps coordination with Infrastructure & Operations on managed-service cost, and contribute to Group IT financial accounting and budget planning. Establish and maintain robust ITSM frameworks (ITIL 4, SIAM, ISO 20000-aligned where appropriate) and ensure best practice is followed across regions. Stakeholder Engagement: Act as the bridge between the business, IT teams and managed service providers; collaborate with venue, theatre and corporate stakeholders at all levels; serve as the senior service-experience voice in Exec, Group leadership and Providence-facing forums. Your skills, qualities, and experience Essential A proven track record of experience supporting a complex IT estate in a senior service delivery, service management or service integration leadership role. Strong strategic leadership with a proven track record designing and operating hybrid IT operating models and multi-vendor SIAM ecosystems, including SIAM advisory, mixed managed services and build-operate-transfer (BOT) contracting models. Service Integration and Delivery: governing the integration and delivery of services across multiple managed service providers; designing, transitioning, exiting and re-integrating MSP arrangements; cross-provider collaboration, ecosystem performance and risk-indexed multivendor oversight. Service Operations and IT Asset Lifecycle Management: ITSM platform direction (ticketing, service catalogue, CMDB accuracy and integrity, problem / change / release / configuration management); ITIL 4 process maturity; change success rate and CMDB accuracy as primary operational metrics. Service Management and Governance: SLA, XLA (Experience Level Agreement) and end-to-end outcome frameworks; contractually committed business outcomes versus traditional SLAs; incentives and penalties tied to cross-resolver-group outcomes; commercial and contractual familiarity with multi-vendor governance. Enhance Delivery Through Technology: build & operate a centralised SIAM dashboard and observability with single-source-of-truth visibility across all providers; AI / agentic AI / GenAI augmentation; integration with supplier platforms; automation initiatives across service operations. Service-experience design - translating Exec-level service expectations into measurable, customer-facing service standards (uptime, CSAT, XLA, business-outcome metrics) across multi-region service delivery. Out-of-hours service design (follow-the-sun, NOC-style or hybrid MSP / in-house models) and Group-wide major incident management. Operational familiarity with cloud-first IT estates, FinOps disciplines, and GenAI / automation augmentation in service operations (MS CoPilot, Claude or equivalent). Operational experience of PCI DSS-relevant environments and customer-facing transactional service uptime (ticketing, hospitality, payments). Stakeholder management at all levels - comfortable in executive, business, technical and external supplier audiences. Certification in ITIL 4 (Foundation essential; Managing Professional or Strategic Leader desirable), SIAM Foundation / Professional, or other relevant service-management frameworks. Degree educated in a relevant technology / computer science subject (or equivalent on-the-job experience). Desirable Experience of venue-based IT service operations (live entertainment, sports, events, conferences) in a multi-site, customer-facing environment. Agile Delivery Methodology (Scrum / Kanban) or Scaled Agile (SAFe) training and experience. Operational FinOps experience in Azure. . click apply for full job details
Finance Applications System Admin You will report to the Applications Platforms Manager and work closely with business stakeholder's groups, and software platform vendors to support the suite of platform applications. You will execute the IT technology strategy and assist in ensuring that the applications in the platform meet the requirements for Security, Data Protection & Privacy. Providing comprehensive IT support for the functional modules within Microsoft Dynamics 365 Finance and Operations (F&O), along with independent software vendor (ISV) add-on components, system customisations, and integrations. In addition, you will provide IT support for IBM Cloud Planning Analytics platform, providing technology support for Group Financial Consolidation & Reporting capabilities.Your role will ensure smooth operation and resolving any issues that arise. Experience in ITIL / industry standard ITSM practices (Service Design, Service Transition, Service Operation, Continual Service Improvement) are an advantage. In the absence of these, your personal development & training will focus on these skills & processes. Experience of using ITSM tooling would be an advantage (e.g. ServiceNow, HaloITSM, ZenDesk etc) You must be a self-starter, open to working in a fast-paced and dynamic environment. We are searching for a good communicator at all employee levels, mindful of different communication styles for different audiences. Specific experience in live entertainment or sports industry ticketing, and a passion for the arts & creative industries would be an advantage in your application. This hybrid role requires two days per week at ATG Entertainment's Woking Head Office. Key responsibilities Provide Technical Support: First and second-line support for D365 F&O modules, troubleshooting and resolving issues promptly, in line with Key Performance Indicators (KPI) and Service Level Agreements (SLA) for business & IT stakeholders. Collaborate with Support Partners: Triage incidents and coordinate with support partners for D365 ISVs, IBM Controller and Planning Analytics. Security User Access Management: Manage and maintain user provisioning & Role assignment across Finance applications and environments. Configure Segregation of duties & implement security diagnostics. Environment Management: Experience of operating Lifecycle Services (LCS) for D365 F&O essential.Responsibilities include database refreshes & Environment configuration. User Assistance: Assist end-users with system navigation, functionality, and best practices. System Monitoring: Monitor the performance of modules and proactively address potential issues. Operations: Operate ongoing processes, including monitoring data input quality, running month-end system interfaces, and conducting month and year-end system closure processes. Manage integrations / ISVs & Azure services such as Azure Key Vault, Logic Apps, and other connected services. Incident Management: Log, track, and manage incidents using a ITSM tool, ensuring timely resolution. System Maintenance & Change Management Testing & implementation of system updates, patches, and upgrades, ensuring minimal disruption to operations Undertake key periodic system upgrades and development with third parties, designing system testing, and supporting UAT on new and upgraded functionality utilizing Azure DevOps and LCS for D365 F&O. Monitoring: Use LCS and Azure Monitor for performance and uptime tracking. Monitor batch jobs and troubleshoot failures. Analyse user needs, interpret requirements, and create solutions to implement new systems and processes. Data management: Manage data entities, import/export projects, and recurring data jobs. Perform setup, configuration, maintenance, and development requests for finance systems. Identify opportunities for process automation and develop solutions using technologies such as MS CoPilot, Logic Apps, Power Platform and Azure Integration Services. Review any changes that come in, adhere to the IT change process, and submit to the IT Front Door and / or design authority and relevant approval boards. Work with the business and project roll-out team to implement the change when applicable. Documentation: Create and maintain detailed documentation of issues, resolutions, and processes in a team Knowledgebase. Training: Conduct training sessions for users to enhance their understanding and usage of D365 F&O modules. Collaboration: Work closely with other IT colleagues & business departments to ensure seamless integration and operation of Finance applications. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Continuous Improvement: Drive continuous improvement and maintain industry best practices in processes. Cross-Functional Teamwork: Work within a cross-functional team, understanding the impact of processes and the flow to the next process. User Support: Work with End/Key User Product Owner, SME, and Finance business partners to support during go-live and business as usual. Stay Updated: Stay up to date with new process and/or functional requirements. User Engagement: Engage with the business, develop close relationships with key users, and ensure they have a proficient level of system knowledge and can provide appropriate input and feedback when necessary. Post-Deployment Support: Support the business after deployments and during hypercare/rollouts. Essential Qualifications / Experience A proven track record and excellent pre-existing knowledge of Dynamics365 Finance & Operations gained through a previous D365 support role. Experience of third-party Finance solutions and integrations. Strong understanding of ERP systems, business and accounting processes gained through previous D365 F&O Support roles. Excellent problem-solving, communication, presentation, and interpersonal skills. Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organisational structure. Maintains awareness of new and emerging technologies and the potential Infrastructure service offerings and products provided by Group IT. Possess strong written and verbal communication skills. Excellent team working skills. An analytical approach to identifying issues and solutions. Experience of working with third party service providers. Ability to work effectively with all levels of end users and IT personnel. Strong work ethic geared towards exemplary customer service. Proactive, organised, and able to prioritise tasks. Desirable Qualifications / Experience Proven experience in IT support for IBM TM1 / Cloud Planning Analytics platform. Database administration experience and / or finance reporting design or data engineering experience. Technical domain experience across Finance applications & cloud technology platform. Experience in support of Azure Logic Apps. Experience in support of MS Power Platform and/or PowerBI reporting. If you can demonstrate the essential criteria, and many of the desirable skill, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role. About Us -Our Values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation THRIVE doing what we love (with passion and dynamism CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You will help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone . click apply for full job details
Jun 12, 2026
Seasonal
Finance Applications System Admin You will report to the Applications Platforms Manager and work closely with business stakeholder's groups, and software platform vendors to support the suite of platform applications. You will execute the IT technology strategy and assist in ensuring that the applications in the platform meet the requirements for Security, Data Protection & Privacy. Providing comprehensive IT support for the functional modules within Microsoft Dynamics 365 Finance and Operations (F&O), along with independent software vendor (ISV) add-on components, system customisations, and integrations. In addition, you will provide IT support for IBM Cloud Planning Analytics platform, providing technology support for Group Financial Consolidation & Reporting capabilities.Your role will ensure smooth operation and resolving any issues that arise. Experience in ITIL / industry standard ITSM practices (Service Design, Service Transition, Service Operation, Continual Service Improvement) are an advantage. In the absence of these, your personal development & training will focus on these skills & processes. Experience of using ITSM tooling would be an advantage (e.g. ServiceNow, HaloITSM, ZenDesk etc) You must be a self-starter, open to working in a fast-paced and dynamic environment. We are searching for a good communicator at all employee levels, mindful of different communication styles for different audiences. Specific experience in live entertainment or sports industry ticketing, and a passion for the arts & creative industries would be an advantage in your application. This hybrid role requires two days per week at ATG Entertainment's Woking Head Office. Key responsibilities Provide Technical Support: First and second-line support for D365 F&O modules, troubleshooting and resolving issues promptly, in line with Key Performance Indicators (KPI) and Service Level Agreements (SLA) for business & IT stakeholders. Collaborate with Support Partners: Triage incidents and coordinate with support partners for D365 ISVs, IBM Controller and Planning Analytics. Security User Access Management: Manage and maintain user provisioning & Role assignment across Finance applications and environments. Configure Segregation of duties & implement security diagnostics. Environment Management: Experience of operating Lifecycle Services (LCS) for D365 F&O essential.Responsibilities include database refreshes & Environment configuration. User Assistance: Assist end-users with system navigation, functionality, and best practices. System Monitoring: Monitor the performance of modules and proactively address potential issues. Operations: Operate ongoing processes, including monitoring data input quality, running month-end system interfaces, and conducting month and year-end system closure processes. Manage integrations / ISVs & Azure services such as Azure Key Vault, Logic Apps, and other connected services. Incident Management: Log, track, and manage incidents using a ITSM tool, ensuring timely resolution. System Maintenance & Change Management Testing & implementation of system updates, patches, and upgrades, ensuring minimal disruption to operations Undertake key periodic system upgrades and development with third parties, designing system testing, and supporting UAT on new and upgraded functionality utilizing Azure DevOps and LCS for D365 F&O. Monitoring: Use LCS and Azure Monitor for performance and uptime tracking. Monitor batch jobs and troubleshoot failures. Analyse user needs, interpret requirements, and create solutions to implement new systems and processes. Data management: Manage data entities, import/export projects, and recurring data jobs. Perform setup, configuration, maintenance, and development requests for finance systems. Identify opportunities for process automation and develop solutions using technologies such as MS CoPilot, Logic Apps, Power Platform and Azure Integration Services. Review any changes that come in, adhere to the IT change process, and submit to the IT Front Door and / or design authority and relevant approval boards. Work with the business and project roll-out team to implement the change when applicable. Documentation: Create and maintain detailed documentation of issues, resolutions, and processes in a team Knowledgebase. Training: Conduct training sessions for users to enhance their understanding and usage of D365 F&O modules. Collaboration: Work closely with other IT colleagues & business departments to ensure seamless integration and operation of Finance applications. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Continuous Improvement: Drive continuous improvement and maintain industry best practices in processes. Cross-Functional Teamwork: Work within a cross-functional team, understanding the impact of processes and the flow to the next process. User Support: Work with End/Key User Product Owner, SME, and Finance business partners to support during go-live and business as usual. Stay Updated: Stay up to date with new process and/or functional requirements. User Engagement: Engage with the business, develop close relationships with key users, and ensure they have a proficient level of system knowledge and can provide appropriate input and feedback when necessary. Post-Deployment Support: Support the business after deployments and during hypercare/rollouts. Essential Qualifications / Experience A proven track record and excellent pre-existing knowledge of Dynamics365 Finance & Operations gained through a previous D365 support role. Experience of third-party Finance solutions and integrations. Strong understanding of ERP systems, business and accounting processes gained through previous D365 F&O Support roles. Excellent problem-solving, communication, presentation, and interpersonal skills. Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organisational structure. Maintains awareness of new and emerging technologies and the potential Infrastructure service offerings and products provided by Group IT. Possess strong written and verbal communication skills. Excellent team working skills. An analytical approach to identifying issues and solutions. Experience of working with third party service providers. Ability to work effectively with all levels of end users and IT personnel. Strong work ethic geared towards exemplary customer service. Proactive, organised, and able to prioritise tasks. Desirable Qualifications / Experience Proven experience in IT support for IBM TM1 / Cloud Planning Analytics platform. Database administration experience and / or finance reporting design or data engineering experience. Technical domain experience across Finance applications & cloud technology platform. Experience in support of Azure Logic Apps. Experience in support of MS Power Platform and/or PowerBI reporting. If you can demonstrate the essential criteria, and many of the desirable skill, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role. About Us -Our Values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation THRIVE doing what we love (with passion and dynamism CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You will help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone . click apply for full job details
Senior Technician (Stage & Flys Bias) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Senior Technician (Stage & Flys Bias) As a Senior Technician, you will report directly to the Technical & Buildings Manager and will be responsible for the Casual Technicians whilst working with the rest of the full-time team, Deputy Technical Manager, Assistant Technical Manager, Senior Technician (LX & SND Bias) and Technician. You will play a pivotal part in ensuring our standards of presentation both on stage and in the rest of the building are top class. Ensuring that technical equipment is regularly maintained and within its testing period and that all relevant stock levels are to a suitable standard. You will work closely with visiting companies to ensure their technical needs are met economically and efficiently, ensuring these comply with the agreed contractual terms. You will assist in maintenance of a grade 2 listed building and keeping high standards throughout the venue. You will represent the venues on fit ups and get outs and leading the technical crew. At times when required, to work show calls on various departments to meet the production requirements. This post will include regular evening and weekend work as well as get-ins and get-outs as appropriate, payment for which is included in the annual salary. Time off in lieu can be taken by arrangement with the Theatre Manager/Director. As an ATG team member, you will be entitled to benefits including complimentary tickets, lifestyle discount offers, development opportunities and wellbeing support. You will join an extensive network of colleagues within the venue and also across the company's national and international structure. You will be part of a kind and interested team, thriving on the variety of production we host in such beautiful surroundings. This role is based at Richmond Theatre and work or training at other ATG sites may sometimes be required. Please note, your role may involve working with children or vulnerable people. Key responsibilities In conjunction with the Technical and Buildings Manager, to ensure a safe fit up and get out of all productions, in accordance with the code of conduct. When required to lead a department during a get in and get out including LX, Sound & Stage teams. With an expectation to lead stage fit ups. To have a good background in Stage and Flys whilst being able to work interdepartmentally. Carry out duties of show crew by providing safe and efficient operation of performances. With the ability to confidently work all disciplines as required including but not limited to: Stage, Flys, Sound Op, LX Op, Pyros and followspot. To act as Duty Technician when required for performances ensuring that venue operations are in place for the show. To adhere to all company health and safety procedures to minimise the risk of injury and accidents. Ensure CDM(2015) regulations, Risk assessments and method statements are being properly implemented, both internally and by visiting companies in advance of get ins and get outs. With the technical management and stage door supervisor ensure that producers, touring companies and contractors receive the highest standards of customer care. To ensure that, fly floors, tool rooms & substage areas are maintained and ready for use. To undertake stage and flys maintenance. Alongside the Technical and Buildings Manager and Maintenance Supervisor, to work to maintain the fabric of the building to a grade 2 listed building. Support the technical management team in training and managing the casual teams performance to ensure business and departmental objectives are achieved. To ensure ATG's zero tolerance approach to bullying, racism, homophobia, and transphobia is rigorously enforced using informal counselling sessions to provide a safe and comfortable environment for all. Attend training courses as required to further self-development. To ensure that PAT testing and Risk assessments are carried out on a regular basis. To ensure that materials and services required by the technical department are costed and ordered in accordance with company policies, subsequently ensuring all expenditure is kept within agreed budgets. To maintain and implement technical procedures and working practices and ensure that all permanent and casual staff are up to date with these. To work with all private hires, filming and creative learning activities including work experience when required to maintain full technical support as a production would receive. To work with colleagues in Customer Experience and Ticketing & Sales in terms of wider operational impacts that may come about as a result of production and technical decisions (running times, seat holds etc) To attend meetings as necessary to support the technical team. Ensure that any accidents or near misses are reported and dealt with in accordance with company polices. Lead and document CDM inductions and toolbox talks for visiting companies at the start of each phase of the production. To write and review venue risk assessments. To help implement any new risk policy and procedures. To ensure contractor management is maintained and efficient. Ensure COSHH reports and MSDS are completed and up to date for all departmental chemicals such as haze fluid, paint, and cleaning chemicals etc. Ensure the highest standards of housekeeping in all areas of the venue. Your skills, qualities, and experience. If you are able to demonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role. Essential Evidence of competency in English and Maths. Proven experience working within a technical department in a mid/large scale venue. Experienced in staff management, leadership, training and supervision. Experienced in safety legislation, implementation of safe systems and developing safety culture. Good working knowledge of technical theatre. In-depth experience with staging and counterweight flying systems including operating and maintenance. Experience in leading a team in and fit up and get out environment. Experience of ETC desks including programming and operating. Experience in setting up and mixing live sound. A good working knowledge of current legislation such as, CDM, WAHR, LOLER and PUWER. Excellent written and oral communication. Excellent planning and or organisational skills. Ability to lead and contribute to a team. Good IT skills, including Outlook, Word, Excel and Teams. Flexibility to work unsocial hours and weekends to meet the business needs. An enthusiasm for live performances Desirable First Aid Trained ISOH Certificate Pyrotechnics trained. PASMA trained. Tallescope use and rescue trained. Harness and rescue trained. Understanding of BS7909. Knowledge and understanding of building maintenance. Understanding of the BECTU UK Theatre agreement. Committed to raising the profile of the business within the local community. Experience at delivery training. About Us Our values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories - stories that are for all, by all, and of all . click apply for full job details
Jun 09, 2026
Full time
Senior Technician (Stage & Flys Bias) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Senior Technician (Stage & Flys Bias) As a Senior Technician, you will report directly to the Technical & Buildings Manager and will be responsible for the Casual Technicians whilst working with the rest of the full-time team, Deputy Technical Manager, Assistant Technical Manager, Senior Technician (LX & SND Bias) and Technician. You will play a pivotal part in ensuring our standards of presentation both on stage and in the rest of the building are top class. Ensuring that technical equipment is regularly maintained and within its testing period and that all relevant stock levels are to a suitable standard. You will work closely with visiting companies to ensure their technical needs are met economically and efficiently, ensuring these comply with the agreed contractual terms. You will assist in maintenance of a grade 2 listed building and keeping high standards throughout the venue. You will represent the venues on fit ups and get outs and leading the technical crew. At times when required, to work show calls on various departments to meet the production requirements. This post will include regular evening and weekend work as well as get-ins and get-outs as appropriate, payment for which is included in the annual salary. Time off in lieu can be taken by arrangement with the Theatre Manager/Director. As an ATG team member, you will be entitled to benefits including complimentary tickets, lifestyle discount offers, development opportunities and wellbeing support. You will join an extensive network of colleagues within the venue and also across the company's national and international structure. You will be part of a kind and interested team, thriving on the variety of production we host in such beautiful surroundings. This role is based at Richmond Theatre and work or training at other ATG sites may sometimes be required. Please note, your role may involve working with children or vulnerable people. Key responsibilities In conjunction with the Technical and Buildings Manager, to ensure a safe fit up and get out of all productions, in accordance with the code of conduct. When required to lead a department during a get in and get out including LX, Sound & Stage teams. With an expectation to lead stage fit ups. To have a good background in Stage and Flys whilst being able to work interdepartmentally. Carry out duties of show crew by providing safe and efficient operation of performances. With the ability to confidently work all disciplines as required including but not limited to: Stage, Flys, Sound Op, LX Op, Pyros and followspot. To act as Duty Technician when required for performances ensuring that venue operations are in place for the show. To adhere to all company health and safety procedures to minimise the risk of injury and accidents. Ensure CDM(2015) regulations, Risk assessments and method statements are being properly implemented, both internally and by visiting companies in advance of get ins and get outs. With the technical management and stage door supervisor ensure that producers, touring companies and contractors receive the highest standards of customer care. To ensure that, fly floors, tool rooms & substage areas are maintained and ready for use. To undertake stage and flys maintenance. Alongside the Technical and Buildings Manager and Maintenance Supervisor, to work to maintain the fabric of the building to a grade 2 listed building. Support the technical management team in training and managing the casual teams performance to ensure business and departmental objectives are achieved. To ensure ATG's zero tolerance approach to bullying, racism, homophobia, and transphobia is rigorously enforced using informal counselling sessions to provide a safe and comfortable environment for all. Attend training courses as required to further self-development. To ensure that PAT testing and Risk assessments are carried out on a regular basis. To ensure that materials and services required by the technical department are costed and ordered in accordance with company policies, subsequently ensuring all expenditure is kept within agreed budgets. To maintain and implement technical procedures and working practices and ensure that all permanent and casual staff are up to date with these. To work with all private hires, filming and creative learning activities including work experience when required to maintain full technical support as a production would receive. To work with colleagues in Customer Experience and Ticketing & Sales in terms of wider operational impacts that may come about as a result of production and technical decisions (running times, seat holds etc) To attend meetings as necessary to support the technical team. Ensure that any accidents or near misses are reported and dealt with in accordance with company polices. Lead and document CDM inductions and toolbox talks for visiting companies at the start of each phase of the production. To write and review venue risk assessments. To help implement any new risk policy and procedures. To ensure contractor management is maintained and efficient. Ensure COSHH reports and MSDS are completed and up to date for all departmental chemicals such as haze fluid, paint, and cleaning chemicals etc. Ensure the highest standards of housekeeping in all areas of the venue. Your skills, qualities, and experience. If you are able to demonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role. Essential Evidence of competency in English and Maths. Proven experience working within a technical department in a mid/large scale venue. Experienced in staff management, leadership, training and supervision. Experienced in safety legislation, implementation of safe systems and developing safety culture. Good working knowledge of technical theatre. In-depth experience with staging and counterweight flying systems including operating and maintenance. Experience in leading a team in and fit up and get out environment. Experience of ETC desks including programming and operating. Experience in setting up and mixing live sound. A good working knowledge of current legislation such as, CDM, WAHR, LOLER and PUWER. Excellent written and oral communication. Excellent planning and or organisational skills. Ability to lead and contribute to a team. Good IT skills, including Outlook, Word, Excel and Teams. Flexibility to work unsocial hours and weekends to meet the business needs. An enthusiasm for live performances Desirable First Aid Trained ISOH Certificate Pyrotechnics trained. PASMA trained. Tallescope use and rescue trained. Harness and rescue trained. Understanding of BS7909. Knowledge and understanding of building maintenance. Understanding of the BECTU UK Theatre agreement. Committed to raising the profile of the business within the local community. Experience at delivery training. About Us Our values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories - stories that are for all, by all, and of all . click apply for full job details
Assistant Pub Manager - Brighton Assistant Pub Manager (Fixed Term until March 31st 2026) ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. Our Colonnade Bar in sunny Brighton is seeking an Assistant Pub Manager to join our friendly team! The Colonnade Bar is a Grade II listed building in the heart of the city. It is a local's favourite and requires people to be friendly, welcoming, and to help create a relaxed atmosphere in the pub. You will be responsible for assisting with the management and development of The Colonnade Bar. The Assistant Pub Manager will work alongside the Pub Manager to lead a strong operation, ensuring a safe, cost effective, efficient and customer focused service is provided. This is a great opportunity to join and work within a new team in a newly refurbished pub, and to contribute to the reputation and standing of the pub as part of the community and cultural centre of the town. Interested? Please click on the link to view our full Job Description! We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
Oct 06, 2025
Full time
Assistant Pub Manager - Brighton Assistant Pub Manager (Fixed Term until March 31st 2026) ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. Our Colonnade Bar in sunny Brighton is seeking an Assistant Pub Manager to join our friendly team! The Colonnade Bar is a Grade II listed building in the heart of the city. It is a local's favourite and requires people to be friendly, welcoming, and to help create a relaxed atmosphere in the pub. You will be responsible for assisting with the management and development of The Colonnade Bar. The Assistant Pub Manager will work alongside the Pub Manager to lead a strong operation, ensuring a safe, cost effective, efficient and customer focused service is provided. This is a great opportunity to join and work within a new team in a newly refurbished pub, and to contribute to the reputation and standing of the pub as part of the community and cultural centre of the town. Interested? Please click on the link to view our full Job Description! We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
