BYD Europe
Hounslow, London
About the role: The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement initiatives. Working location: Hounslow, London Key responsibilities: Provide hands-on support during vehicle fault investigations, both remotely and onsite Manage and track technical defects, escalating as needed in collaboration with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelor's degree or equivalent in an engineering-related discipline Working proficiency in English (company language); Mandarin preferred but not mandatory Solid hands-on understanding of vehicle systems, including both mechanical components (chassis, braking, suspension) and EV technologies (battery, charging systems, HV safety) Skilled in technical writing and documentation management Proficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferred Self-motivated, curious, and capable of working independently with minimal supervision Willingness to travel for onsite customer or field team support Has right-to-work in the UK We offer: Performance and experience based competitive remuneration 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Salary sacrifice car scheme Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
About the role: The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement initiatives. Working location: Hounslow, London Key responsibilities: Provide hands-on support during vehicle fault investigations, both remotely and onsite Manage and track technical defects, escalating as needed in collaboration with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelor's degree or equivalent in an engineering-related discipline Working proficiency in English (company language); Mandarin preferred but not mandatory Solid hands-on understanding of vehicle systems, including both mechanical components (chassis, braking, suspension) and EV technologies (battery, charging systems, HV safety) Skilled in technical writing and documentation management Proficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferred Self-motivated, curious, and capable of working independently with minimal supervision Willingness to travel for onsite customer or field team support Has right-to-work in the UK We offer: Performance and experience based competitive remuneration 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Salary sacrifice car scheme Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
BYD Europe
Hounslow, London
About the role: We are seeking an experienced and highly capable Senior Operations Specialist to support the operational delivery of major aftersales projects within BYD's Commercial Vehicle division. This role is central to ensuring the smooth execution of large-scale programmes-such as battery retrofit operations, field service campaigns, and service upgrade initiatives-while maintaining efficient daily aftersales operations. The successful candidate must demonstrate strong multi-tasking ability, advanced proficiency in office and digital tools, solid data-handling skills, and the resilience to thrive under pressure in a fast-paced environment. The role works closely with technical, engineering, quality, parts, project, and key account teams across both the UK and Europe. Working Location: Hounslow, London (Fully Office-based) Key responsibilities: 1. Major Project Operations Lead or support the operational rollout of key programmes, including battery retrofit projects, field campaigns, and service upgrades. Coordinate project timelines, resource allocation, reporting, and cross-functional communication to ensure on-time delivery. Manage daily follow-ups, documentation control, risk tracking, and progress monitoring across multiple concurrent projects. 2. Operational Support & Process Execution Oversee daily aftersales operations such as fleet issue tracking, service workflow coordination, and customer escalations. Improve service efficiency, turnaround time, parts availability, and warranty cost control. Ensure all operations comply with UK/EU regulations and adhere to BYD's global service standards. 3. Data Analysis & Process Development Prepare high-quality operational reports, dashboards, performance analyses, and presentations using Excel, PowerPoint, Power BI, and other tools. Consolidate and analyze large datasets to identify trends, operational risks, and improvement opportunities. Maintain clear, accurate, and well-organised documentation for major projects and operational processes. 4. Stakeholder & Customer Coordination Collaborate closely with key accounts, internal technical teams, suppliers, and engineering experts to support project and service delivery. Support customer meetings, service reviews, and communication on major operational topics. Manage escalations and ensure timely and effective resolution of critical customer issues. Your profile: Education & Experience Bachelor's degree or above in Engineering, Operations, Business, or related fields. 5+ years of experience in automotive aftersales, commercial vehicles, EVs, operations, or project management. Proven track record of coordinating multiple major projects simultaneously in a high-pressure environment. Skills & Competencies Exceptional multi-tasking and organisational skills. High proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook); Power BI proficiency is a strong plus. Strong analytical skills with the ability to interpret data and present insights effectively. Excellent communication and stakeholder management skills. Ability to build, optimise, and maintain operational processes. Familiarity with EV systems, batteries, or automotive service operations is advantageous. Personal Attributes High stress tolerance and ability to handle fast-paced, demanding workflows. Detail-oriented, structured, and dependable. Hands-on, proactive, and solution-driven, with strong ownership of tasks. Team player who can also work independently when required. Bilingual (English/Mandarin) preferred. We offer: Performance and experience based competitive remuneration 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Salary sacrifice car scheme Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
About the role: We are seeking an experienced and highly capable Senior Operations Specialist to support the operational delivery of major aftersales projects within BYD's Commercial Vehicle division. This role is central to ensuring the smooth execution of large-scale programmes-such as battery retrofit operations, field service campaigns, and service upgrade initiatives-while maintaining efficient daily aftersales operations. The successful candidate must demonstrate strong multi-tasking ability, advanced proficiency in office and digital tools, solid data-handling skills, and the resilience to thrive under pressure in a fast-paced environment. The role works closely with technical, engineering, quality, parts, project, and key account teams across both the UK and Europe. Working Location: Hounslow, London (Fully Office-based) Key responsibilities: 1. Major Project Operations Lead or support the operational rollout of key programmes, including battery retrofit projects, field campaigns, and service upgrades. Coordinate project timelines, resource allocation, reporting, and cross-functional communication to ensure on-time delivery. Manage daily follow-ups, documentation control, risk tracking, and progress monitoring across multiple concurrent projects. 2. Operational Support & Process Execution Oversee daily aftersales operations such as fleet issue tracking, service workflow coordination, and customer escalations. Improve service efficiency, turnaround time, parts availability, and warranty cost control. Ensure all operations comply with UK/EU regulations and adhere to BYD's global service standards. 3. Data Analysis & Process Development Prepare high-quality operational reports, dashboards, performance analyses, and presentations using Excel, PowerPoint, Power BI, and other tools. Consolidate and analyze large datasets to identify trends, operational risks, and improvement opportunities. Maintain clear, accurate, and well-organised documentation for major projects and operational processes. 4. Stakeholder & Customer Coordination Collaborate closely with key accounts, internal technical teams, suppliers, and engineering experts to support project and service delivery. Support customer meetings, service reviews, and communication on major operational topics. Manage escalations and ensure timely and effective resolution of critical customer issues. Your profile: Education & Experience Bachelor's degree or above in Engineering, Operations, Business, or related fields. 5+ years of experience in automotive aftersales, commercial vehicles, EVs, operations, or project management. Proven track record of coordinating multiple major projects simultaneously in a high-pressure environment. Skills & Competencies Exceptional multi-tasking and organisational skills. High proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook); Power BI proficiency is a strong plus. Strong analytical skills with the ability to interpret data and present insights effectively. Excellent communication and stakeholder management skills. Ability to build, optimise, and maintain operational processes. Familiarity with EV systems, batteries, or automotive service operations is advantageous. Personal Attributes High stress tolerance and ability to handle fast-paced, demanding workflows. Detail-oriented, structured, and dependable. Hands-on, proactive, and solution-driven, with strong ownership of tasks. Team player who can also work independently when required. Bilingual (English/Mandarin) preferred. We offer: Performance and experience based competitive remuneration 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Salary sacrifice car scheme Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team