BYD Europe

Uxbridge - Office Based About the role: In order to meet our sales aspirations in the UK, it is vital that we create Customer Experience that exceeds the expectations of our customers and delivers on the brand promises of both BYD and DENZA. Reporting to the UK Head of Customer Experience, this role will be responsible for designing and delivering an industry leading Customer Journey from first contact with the brand through to repurchase. Main Tasks and Responsibilities: Work with the Marketing and Product teams to ensure that our online journey allows customers to complete the research phase and transition smoothly to a sales enquiry. Develop processes and resources to manage customer contact with the brands in the early stages of their purchase journey, and effective nurture where appropriate, to maximise sales enquiry leads. Ensure Lead Generation processes are effective and work with our Retail and Fleet sales teams to ensure effective Lead Management processes are in place. Manage the Community Operations Team to develop and maintain an industry leading community experience, enhancing the ownership experience, increasing referral sales and ensuring renewal sales. Use Community to conduct customer research and provide feedback to guide future product development and improvement. Take responsibility for improving Customer Experience and Quality KPIs, including NPS, Mystery Shop and Sales Standards Audits. Work with the Sales Field Team and Sales Training team to ensure that results and analysis are used to create actions to drive performance. Work with both European and UK Customer Care team to ensure that customer issues are dealt with efficiently and in line with the Brand promise. Analyse the issues and feedback received from customers to ensure that R&D, Product, Aftersales and Sales Teams have actions in place to resolve at the root cause. Ideal Candidate profile: Minimum 10 years' management level experience working in Customer Experience or Customer Care roles. Excellent interpersonal, communication, and customer service skills. Ability to deal with Internal and External Stakeholders at all levels. Hands on experience with ERP and CRM systems and the effective management of customer data respecting GDPR legislation. Proficiency with MS Office Suite, particularly MS Excel. Analytical and multitasking skills. Ability to work well as part of a team but also be able to make decisions and complete tasks independently. Benefits Performance and experience based competitive remuneration. Scottish Widow workplace pension. 25 days paid holidays + public holidays. Department & company wide teambuilding events. An exciting opportunity to lead the European transition to Zero Emissions transportation and decarbonization of the economy.

About the role: The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement initiatives. Working location: Hounslow, London Key responsibilities: Provide hands-on support during vehicle fault investigations, both remotely and onsite Manage and track technical defects, escalating as needed in collaboration with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelor's degree or equivalent in an engineering-related discipline Working proficiency in English (company language); Mandarin preferred but not mandatory Solid hands-on understanding of vehicle systems, including both mechanical components (chassis, braking, suspension) and EV technologies (battery, charging systems, HV safety) Skilled in technical writing and documentation management Proficient in data tools such as Excel, Power BI, and MySQL; basic coding ability in Python or SQL preferred Self-motivated, curious, and capable of working independently with minimal supervision Willingness to travel for onsite customer or field team support Has right-to-work in the UK We offer: Performance and experience based competitive remuneration 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Salary sacrifice car scheme Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

About the role BYD is currently seeking a Commercial Vehicle Technicianwho reports directly to the Workshop Manager. This exciting opportunity has become available due to the successful growth of the company. The Engineer will support and repair the BYD vehicles roadside, or at the customer premises. Engineers required for the below regions: Midlands Area (Birmingham/Coventry) Main Tasks and responsibilities: Professional focused approach to customers with the aim to please at all times UK drivers' licence required Able to support BYD vehicles at the customer premises Background knowledge of commercial/public service vehicles Able to work flexible hours of travel Outlook to repair BYD vehicles to the highest possible standards Diagnosing electrical defects and component working high voltage The ability to carry out and diagnosis, mechanical repairs when required Good understanding of health and safety in the workplace Any other reasonable duties Ideal candidate profile: Must have an electrical, mechanical or automotive engineering or related qualification Excellent English written and verbal communication skills Excellent time management and organisation skills requiring minimum supervision At least 3 years' experience of automotive industry Good understanding of UK vehicle legislation for M3 category vehicles Understanding of FMEA and hazard analysis procedures Computer knowledge and efficiency, including MS Office Has right-to-work in the UK Benefits: Performance and experience-based competitive remuneration, overtime pay Scottish Widow workplace pension 25 days paid holidays + public holidays Company van provided Department & company wide teambuilding events Career progression An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy. Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

About the role: We are seeking an experienced and highly capable Senior Operations Specialist to support the operational delivery of major aftersales projects within BYD's Commercial Vehicle division. This role is central to ensuring the smooth execution of large-scale programmes-such as battery retrofit operations, field service campaigns, and service upgrade initiatives-while maintaining efficient daily aftersales operations. The successful candidate must demonstrate strong multi-tasking ability, advanced proficiency in office and digital tools, solid data-handling skills, and the resilience to thrive under pressure in a fast-paced environment. The role works closely with technical, engineering, quality, parts, project, and key account teams across both the UK and Europe. Working Location: Hounslow, London (Fully Office-based) Key responsibilities: 1. Major Project Operations Lead or support the operational rollout of key programmes, including battery retrofit projects, field campaigns, and service upgrades. Coordinate project timelines, resource allocation, reporting, and cross-functional communication to ensure on-time delivery. Manage daily follow-ups, documentation control, risk tracking, and progress monitoring across multiple concurrent projects. 2. Operational Support & Process Execution Oversee daily aftersales operations such as fleet issue tracking, service workflow coordination, and customer escalations. Improve service efficiency, turnaround time, parts availability, and warranty cost control. Ensure all operations comply with UK/EU regulations and adhere to BYD's global service standards. 3. Data Analysis & Process Development Prepare high-quality operational reports, dashboards, performance analyses, and presentations using Excel, PowerPoint, Power BI, and other tools. Consolidate and analyze large datasets to identify trends, operational risks, and improvement opportunities. Maintain clear, accurate, and well-organised documentation for major projects and operational processes. 4. Stakeholder & Customer Coordination Collaborate closely with key accounts, internal technical teams, suppliers, and engineering experts to support project and service delivery. Support customer meetings, service reviews, and communication on major operational topics. Manage escalations and ensure timely and effective resolution of critical customer issues. Your profile: Education & Experience Bachelor's degree or above in Engineering, Operations, Business, or related fields. 5+ years of experience in automotive aftersales, commercial vehicles, EVs, operations, or project management. Proven track record of coordinating multiple major projects simultaneously in a high-pressure environment. Skills & Competencies Exceptional multi-tasking and organisational skills. High proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook); Power BI proficiency is a strong plus. Strong analytical skills with the ability to interpret data and present insights effectively. Excellent communication and stakeholder management skills. Ability to build, optimise, and maintain operational processes. Familiarity with EV systems, batteries, or automotive service operations is advantageous. Personal Attributes High stress tolerance and ability to handle fast-paced, demanding workflows. Detail-oriented, structured, and dependable. Hands-on, proactive, and solution-driven, with strong ownership of tasks. Team player who can also work independently when required. Bilingual (English/Mandarin) preferred. We offer: Performance and experience based competitive remuneration 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Salary sacrifice car scheme Department & company wide teambuilding events. An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

About the role The Mobile Service Engineer provides on site vehicle repair and remote technical support to customers. The role works closely with Quality and R&D teams to address market issues quickly and uses big data tools for diagnostics and predictive analysis. This position also collects and validates vehicle quality information to drive continuous product improvement. Responsibilities Provide on site vehicle repair service for end customer Offer remote technical support to end customer to solve the technical problem Drive quality and R&D resources from headquarters to promptly respond to and address market issues escalated from customer Use big data platforms for remote diagnostic analysis, to predict vehicle problems, offer technical solutions, and track real time vehicle handling progress Collect vehicle quality issues through multiple channels, push for improvements at the source, and validate the effectiveness of market solutions Requirements Qualifications & Experience Diploma or above in Automotive, Mechanical, Electrical Engineering or related field Hands on experience in vehicle repair, aftersales service, or technical support (EV experience preferred) Familiarity with diagnostic tools or remote diagnostic systems is an advantage Skills & Competencies Strong troubleshooting and problem solving abilities Good communication skills with a customer focused mindset Able to work independently and respond quickly to service needs We offer: Performance and experience based competitive remuneration 25 holidays + public holidays Scottish Widow workplace pension Commute allowance Salary sacrifice car scheme Department & company wide teambuilding events An exciting opportunity to be part of European transition to Zero Emissions transportation and de carbonization of the economy Our Purpose is to build a zero emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and wants to create positive impact by joining a diverse and dynamic team