Savills Management Resources

Purpose of the Role Assist the Operations Director in the execution and delivery of all services pertaining to the operational management of the property. Provide full secretarial, clerical and administrative support to the Property Management Team. Contribute to the safety and wellbeing of all users of the building/ estate. This is a client and customer facing role taking responsibility for delivering site-based property management services to several buildings on the architectural acclaimed Notting Hill Campus located in West London and other properties offsite. Key Responsibilities Main Duties Support the Operations Director in advancing good client relations with appropriate occupier representatives; propagate open communication and flow of information on building issues. With assistance from the Operations Director ensure and update records of compliance with all operational processes and procedures. Assist the Operations Director in procuring quoted costs and other appropriate information to facilitate production and subsequent management of the building service charge budget. Support the Operations Director in ensuring that health & safety, emergency procedures, and safe working practices are enforced and conform to current legislation. In the absence of the Property Manager to take control of any emergency situations and execute evacuation plans. Support the Operations Director in undertaking regular physical inspections of completed works and service contracts and of all areas of the premises in their entirety. Support the Operations Director with all aspects of routine correspondence and lead on administrative duties to support the efficient running of the building management office. Assist the Operations Director in ensuring that the production of service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines. Assist with the tracking and processing of service invoices and the production of management accounts. Raise Purchase orders Arrange with the appointed contractor the design and implementation of landscaping/decorative planting over the Christmas period. Carry out monthly inspections of the properties on campus Take ownership of the Savills and Client's vision and values ensuring that they are fully integrated into all of the building's services. Monitor/save the monthly utility apportionment received by NUS, ensuring all meters are within consumption range. Update the monthly utility readings and share with NUS/Savills management team. Other duties as directed. The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation. Skills, Knowledge and Experience Knowledge of Microsoft word, excel, PowerPoint Good understanding of CAFM system i.e. DataStation, Vanity Understanding of purchase order raising and coding Competent with Savills IT Systems (Vantify, Proactis, DataStation etc) beneficial Working Hours - 8:30am - 5pm (40hrs) Salary - £37500 Please see our Benefits Booklet for more information.

Purpose of the Role We are seeking an experienced Facilities Manager to deliver facilities management to our existing and future instructions. The FM is responsible for the provision of hard & soft facilities management, statutory Health & Safety compliance and environmental compliance to our occupiers and visitors. The Facilities Management network is crucial to the effective delivery of Property Management and is involved in managing a national portfolio of retail parks, offices, industrial estates and residential schemes. We deliver excellent customer service and ensure exacting standards of presentation and maintenance is delivered on each property we look after. We manage the safety, compliance, and operation of the property, developing positive occupier relationships; working with Management Surveyors to deliver high-quality property management for the benefit of Savills clients and occupiers. Team structure The FM may have line management responsibilities for will work closely with the Operations Support team, Residential Property Managers, Supply Chain, Mobilisation and other service lines within the Property Management division. Key Responsibilities Compliance Ensure compliance with all statutory and legal requirements. Always ensure the full set of risk assessments is held at each property and on Datastation, and action plans are implemented, diligently and competently. Maintain a compliance rating of 95% Complete monthly audits for each site and uploaded to the system in line with target date, 25th of each month Operations Ensure high standards of cleaning, repair and presentation are achieved and maintained within property budgets In the event of an emergency, attend site and report in line with incident process Review service partner performance and deal with shortcomings in partnership with Service Partner+ Prepare and implement contingency plans to ensure adequate and suitable site attendance Establish and implement best practice, whilst ensuring safe working practices are always complied with Oversee the planned and preventative maintenance programme, developing an appropriate strategy for the property Where required, conduct and record vacant property inspections in line with insurance requirements and Savills policy Efficient and thorough handover of existing sites between RFMs as and when required It is expected that the majority of your week will be mobile completing proactive, planned and reactive site visits. Occupier relationships Monitor activity and update Property Manager on new occupiers, space being vacated, building works In any dealings with occupiers, manage service satisfaction and confidence in Savills Pass on residents' enquiries to the Property Manager same day ESG Make decisions and recommendations aligned to the Savills Green Charter Record utility consumption and report as required Set and implement an appropriate environmental strategy for each property including energy management Finance Prepare the first draft of the Service Charge budget for Management Surveyor 4 months in advance of year end (where applicable) Monitor Service Charge expenditure and ensure all Contract and Purchase orders are raised and managed as per process and policy People Annual appraisals of all staff under your Line Management Attendance and team and occupier meetings as required Deliver 'Toolbox Talks' to onsite staff and notify onsite staff of new procedures and regulations Relationships Residential Property Managers Savills consultants and support teams Occupiers Service partners Mobilisation Workforce+ Skills, Knowledge and Experience IOSH and/or NEBOSH Experienced in preparing Service Charge budgets and managing expenditure across several sites Excellent organisation and time management Self-motivated and excellent interpersonal skills Must haves Full, clean driving license IOSH (NEBOSH desirable) Fully IT literate Attendance at internal training courses is compulsory, as is the self- identification of training needs Understanding of the section 20 consultation process Proven Residential Facilities Management experience - AIRPM or equivalent industry recognised qualification preferred Working Hours - 0900 - 1730 (37.5 hours) Salary - £45,000 p/a Please see our Benefits Booklet for more information.

Purpose of the Role To work within the M & E Consultancy (VT), working alongside Property Managers, Facility Managers and colleagues in other business streams e.g. Building Consultancy and Project Management. The Associate is responsible for undertaking consultancy duties associated with vertical transportation and to assist with developing the business both internally and externally whilst promoting excellence in vertical transportation management standards and reducing risk in this area. Key Responsibilities Complete site surveys & audit reports in an agreed format Complete life cycle reports to an agreed format Complete site surveys & prepare condition reports Project management of vertical transportation equipment replacement / modernisation Input and review of property refurbishments and project works Manage internal and external relationships Provide technical support & advice to the Surveyor and RFM team Skills, Knowledge and Experience Minimum of 10 years experience within the Lift and Escalator Industry An NVQ 3 (or equivalent) within the Lift and Escalator Industry Good technical knowledge, whilst working towards appropriate professional qualifications and ongoing learning Good time management skills Good communication skills Good interpersonal and influencing skills Good report writing skills Good understanding of Microsoft word packages Working Hours - 8.30am - 5pm Please see our Benefits Booklet for more information.