Japanese speaking IT Project Manager (Banking Operations Support) Ref: KM46893 A Japanese IT company is recruiting a Japanese speaking IT Project Manager to join their London office. You will be responsible for managing banking-related IT projects, coordinating with the Operations department, and supporting smooth project execution. This includes progress tracking, risk management, resource coordination, requirements support, and ensuring projects are delivered on schedule. The ideal candidate should have strong project management experience, proficiency in both Japanese and English, and the ability to coordinate effectively with multiple stakeholders across departments and international offices. ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner, (depends on experience: YMS, Graduate) (X) NOT eligible: Student visa, Requiring visa sponsorship WORK TYPE: Office based VISA SUPPORT: Not available TYPE : Permanent WORKING HOURS : 9am-5pm, Monday to Friday SALARY : £40-60k depending on experience START : January 2026 or later LOCATION : London Main Responsibilities Monitor project schedules, progress, and resource allocation Support overall project execution, including risk management, issue resolution, and reporting Assist with requirements gathering, business process documentation, and workflow definition Support user acceptance testing (UAT) and project deliverables verification Analyze operational impacts of system implementations and migrations Prepare reports and communicate project status and recommendations to stakeholders and executives Coordinate with internal teams, overseas offices, and vendors Ideal Candidate Business-level proficiency in Japanese and English Experience in banking operations or IT projects for financial institutions Proven project management experience and ability to drive process improvements Experience in business process mapping and visualization Strong cross-departmental coordination and stakeholder management skills Experience managing multiple projects or teams is a plus Excellent communication and reporting skills to executives and HQ Preferred: Experience at a consulting firm or with multiple vendors Experience with large-scale IT project delivery in banking or finance All applicants must have the right to work in the country without any restrictions as the Company is not able to offer visa support. YMS and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Oct 07, 2025
Full time
Japanese speaking IT Project Manager (Banking Operations Support) Ref: KM46893 A Japanese IT company is recruiting a Japanese speaking IT Project Manager to join their London office. You will be responsible for managing banking-related IT projects, coordinating with the Operations department, and supporting smooth project execution. This includes progress tracking, risk management, resource coordination, requirements support, and ensuring projects are delivered on schedule. The ideal candidate should have strong project management experience, proficiency in both Japanese and English, and the ability to coordinate effectively with multiple stakeholders across departments and international offices. ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner, (depends on experience: YMS, Graduate) (X) NOT eligible: Student visa, Requiring visa sponsorship WORK TYPE: Office based VISA SUPPORT: Not available TYPE : Permanent WORKING HOURS : 9am-5pm, Monday to Friday SALARY : £40-60k depending on experience START : January 2026 or later LOCATION : London Main Responsibilities Monitor project schedules, progress, and resource allocation Support overall project execution, including risk management, issue resolution, and reporting Assist with requirements gathering, business process documentation, and workflow definition Support user acceptance testing (UAT) and project deliverables verification Analyze operational impacts of system implementations and migrations Prepare reports and communicate project status and recommendations to stakeholders and executives Coordinate with internal teams, overseas offices, and vendors Ideal Candidate Business-level proficiency in Japanese and English Experience in banking operations or IT projects for financial institutions Proven project management experience and ability to drive process improvements Experience in business process mapping and visualization Strong cross-departmental coordination and stakeholder management skills Experience managing multiple projects or teams is a plus Excellent communication and reporting skills to executives and HQ Preferred: Experience at a consulting firm or with multiple vendors Experience with large-scale IT project delivery in banking or finance All applicants must have the right to work in the country without any restrictions as the Company is not able to offer visa support. YMS and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Japanese speaking Helpdesk Engineer Ref: HY46857 A well-established IT and telecommunications services company is currently recruiting a Japanese speaking Helpdesk Engineer to work in their London office. You will be responsible for carrying out a variety of technical and coordination tasks to meet or exceed customer requirements. The ideal candidate will have strong technical troubleshooting abilities, proficiency in PC software and hardware, effective communication skills, and a customer-oriented approach. Understanding of Japanese culture and some Japanese skill is essential. ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner, Working Holiday, Graduate, Freelance (X) NOT eligible: Student visa, Requiring visa sponsorship WORK TYPE: office-based VISA SUPPORT: No BENEFITS: Travel allowance (up to Zone 6) TYPE: full-time, permanent WORKING HOURS: 08:00 - 16:00 or 09:00 - 17:00, Monday to Friday SALARY: up to £32k START: Nov 2025 LOCATION: London Helpdesk Engineer Main Responsibilities: 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone, remote-access and chat tools Queuing management with IT support ticket system Temporary or long-term customer support at their office, if required Attending the meeting with the customer and develop good relationship with the customer Hands-on PC & mobile phone support and initial kitting Create detailed report to the customer and KDDI manager/director when required General administration and implementation on Windows server environment Understand and detailed planning and designing for enterprise IT environment IT element configuration including day-to-day service delivery Proof of concept testing and acceptance testing Vendor negotiation and control Development and implementation for new features and services Establish and cease PC/Server Security systems Project and service delivery schedule management Maintain secure operations and keep the environment tidy Documented approach for implementation and modification Periodical status report to line manager Cover early shifts as a part of team rota Travel over the world for business purposes as and when required Helpdesk Engineer Ideal Candidate: Wide knowledge and proficiency in PC software like Microsoft Windows 11/servers, MS Office and Antivirus software's General knowledge and experience in PC Hardware, Server, mobile phone and SaaS service such as MS365 Proven customer service experience Strong time management/multi tasking & organisational skills Strong work ethic, Reliable time keeping and attendance Accurate, organised and eye for detail Cheerful, outgoing and positive disposition The experience of design, installation and administration of any cloud service General knowledge and experience in NW Switch/Router/FW Products Certification related to PC, server, network and ITIL Basic knowledge about Microsoft Active Directory The experience of design, installation and administration of Active Directory Basic knowledge about public clouds like AWS and Azure Written and verbal communication skills in Japanese Business level fluency in both English and Japanese Understanding of Japanese culture and some Japanese skill is essential All applicants for the Helpdesk Engineer must have the right to work in the country as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Oct 07, 2025
Full time
Japanese speaking Helpdesk Engineer Ref: HY46857 A well-established IT and telecommunications services company is currently recruiting a Japanese speaking Helpdesk Engineer to work in their London office. You will be responsible for carrying out a variety of technical and coordination tasks to meet or exceed customer requirements. The ideal candidate will have strong technical troubleshooting abilities, proficiency in PC software and hardware, effective communication skills, and a customer-oriented approach. Understanding of Japanese culture and some Japanese skill is essential. ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner, Working Holiday, Graduate, Freelance (X) NOT eligible: Student visa, Requiring visa sponsorship WORK TYPE: office-based VISA SUPPORT: No BENEFITS: Travel allowance (up to Zone 6) TYPE: full-time, permanent WORKING HOURS: 08:00 - 16:00 or 09:00 - 17:00, Monday to Friday SALARY: up to £32k START: Nov 2025 LOCATION: London Helpdesk Engineer Main Responsibilities: 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone, remote-access and chat tools Queuing management with IT support ticket system Temporary or long-term customer support at their office, if required Attending the meeting with the customer and develop good relationship with the customer Hands-on PC & mobile phone support and initial kitting Create detailed report to the customer and KDDI manager/director when required General administration and implementation on Windows server environment Understand and detailed planning and designing for enterprise IT environment IT element configuration including day-to-day service delivery Proof of concept testing and acceptance testing Vendor negotiation and control Development and implementation for new features and services Establish and cease PC/Server Security systems Project and service delivery schedule management Maintain secure operations and keep the environment tidy Documented approach for implementation and modification Periodical status report to line manager Cover early shifts as a part of team rota Travel over the world for business purposes as and when required Helpdesk Engineer Ideal Candidate: Wide knowledge and proficiency in PC software like Microsoft Windows 11/servers, MS Office and Antivirus software's General knowledge and experience in PC Hardware, Server, mobile phone and SaaS service such as MS365 Proven customer service experience Strong time management/multi tasking & organisational skills Strong work ethic, Reliable time keeping and attendance Accurate, organised and eye for detail Cheerful, outgoing and positive disposition The experience of design, installation and administration of any cloud service General knowledge and experience in NW Switch/Router/FW Products Certification related to PC, server, network and ITIL Basic knowledge about Microsoft Active Directory The experience of design, installation and administration of Active Directory Basic knowledge about public clouds like AWS and Azure Written and verbal communication skills in Japanese Business level fluency in both English and Japanese Understanding of Japanese culture and some Japanese skill is essential All applicants for the Helpdesk Engineer must have the right to work in the country as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Banking Strategy Vice President / Assistant Vice President Ref: MI46880 A Japanese financial institution is currently recruiting a Banking Strategy Vice President / Assistant Vice President to work in their London office. You will be responsible for handling matters related to Syndication business strategy of the EMEA region. The ideal candidate should have excellent knowledge of international banking business. Experience in syndication / syndication underwriting / leveraged finance will be advantageous. ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner, Working holiday, Graduate (X) NOT eligible: Student visa, Requiring visa sponsorship, Freelance WORK TYPE: Hybrid work VISA SUPPORT: No BENEFITS: Private Health Insurance, Life Assurance , Wellbeing benefits etc TYPE: Permanent, full-time WORKING HOURS: 9:00-17:00 from Monday to Friday SALARY: Negotiable, depending on the experience START: ASAP LOCATION: London Main Responsibilities: To support department's senior officers in terms of the Banking Strategy in EMEA To make necessary administrative tasks arisen between Head office and EMEA To give guidance to front offices in EMEA coordinating with Head office To be responsible for handling matters related to Syndication business strategies such as organizing "Distribution Risk Committee", prepare periodical internal reports relating to Capital Markets to Management in Tokyo, daily monitoring of DCM/LCM, report underwriting position, Stress Loss Limit usage etc. to the relevant departments To achieve other tasks assigned by management during the fiscal year Ideal Candidate: Excellent knowledge of international banking business Experience in syndication / syndication underwriting / leveraged finance will be advantageous Good presentation and communication skills Handling data with great accuracy Excellent PC (Excel) skills Efficient time management skills Good teamwork and communication with colleagues in EMEA and Head office Motivation to achieve relevant assignments solving difficulties for oneself Fair and reasonable thinking to make recommendation to management Desire to improve career and skills by learning Business level of English Japanese language would be advantageous All applicants must have the right to work in the country as the Company is not able to offer visa support. YMS and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Oct 07, 2025
Full time
Banking Strategy Vice President / Assistant Vice President Ref: MI46880 A Japanese financial institution is currently recruiting a Banking Strategy Vice President / Assistant Vice President to work in their London office. You will be responsible for handling matters related to Syndication business strategy of the EMEA region. The ideal candidate should have excellent knowledge of international banking business. Experience in syndication / syndication underwriting / leveraged finance will be advantageous. ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner, Working holiday, Graduate (X) NOT eligible: Student visa, Requiring visa sponsorship, Freelance WORK TYPE: Hybrid work VISA SUPPORT: No BENEFITS: Private Health Insurance, Life Assurance , Wellbeing benefits etc TYPE: Permanent, full-time WORKING HOURS: 9:00-17:00 from Monday to Friday SALARY: Negotiable, depending on the experience START: ASAP LOCATION: London Main Responsibilities: To support department's senior officers in terms of the Banking Strategy in EMEA To make necessary administrative tasks arisen between Head office and EMEA To give guidance to front offices in EMEA coordinating with Head office To be responsible for handling matters related to Syndication business strategies such as organizing "Distribution Risk Committee", prepare periodical internal reports relating to Capital Markets to Management in Tokyo, daily monitoring of DCM/LCM, report underwriting position, Stress Loss Limit usage etc. to the relevant departments To achieve other tasks assigned by management during the fiscal year Ideal Candidate: Excellent knowledge of international banking business Experience in syndication / syndication underwriting / leveraged finance will be advantageous Good presentation and communication skills Handling data with great accuracy Excellent PC (Excel) skills Efficient time management skills Good teamwork and communication with colleagues in EMEA and Head office Motivation to achieve relevant assignments solving difficulties for oneself Fair and reasonable thinking to make recommendation to management Desire to improve career and skills by learning Business level of English Japanese language would be advantageous All applicants must have the right to work in the country as the Company is not able to offer visa support. YMS and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
ITOC Support Engineer Ref: AJ46885 A highly successful IT and telecommunications services company based in central London are seeking a communicative ITOC Support Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements. This will be shift work, with day and night shifts. TYPE : Full Time, Permanent, Shift WORKING DAYS: 4 days on (8:00 - 20:00), 4 days off, 4 days on (20:00 - 8:00) LOCATION : Central London SALARY : Up to £32K depending on experience + £1,300 shift allowance + All transport costs covered (up to Zone 6) START: 1st Dec 2025 ITOC SUPPORT ENGINEER RESPONSIBILITIES: • Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts /reports and customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone) • Update trouble ticket systems and customer documentation with fault history • Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other resources, to help achieve trouble resolution • Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities • Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work • Carry out BAU tasks with a high level of accuracy and professionalism such as, and not limited to, tape changes, system administrations and reporting • Attend customer meetings regarding issue, projects or maintenance contract work • Create ad-hoc reports concerning customer issues as and when required • Support remote engineers with service tests related to both network and mobile services (SMS, mobile Data, ecalls) • Work within ICT Operations Division on 24/365 maintenance rota and as replacement of colleagues when necessary • Travel and customer offices throughout Europe for business purposes as and when required • Provide technical support, create design and proposals for customers • Update internal data base for ITOC • Communicate with vendors/carrier/customers about change requests and planned/emergency maintenance notifications. •Execute ad hoc requests from the line managers ITOC SUPPORT ENGINEER IDEAL CANDIDATE: • Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio • Knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization • Fluent English language skills required (verbal and written) • Ability to investigate and source answers to various service portals, ticket, email and telephone enquiries • Proven customer service and facing experience, at all customer levels • Flexible approach, able to work outside of normal working hours when requested • Strong time management/multi tasking & organisational skills • Good communication with customers, colleagues and related 3rd party vendors • A valid CCNP/CCNA, JNCIP certification, IoT /mobile networking experience will be an advantage • Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers • Strong work ethic and reliable time keeping and attendance All applicants must have the right to work in the UK as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Oct 02, 2025
Full time
ITOC Support Engineer Ref: AJ46885 A highly successful IT and telecommunications services company based in central London are seeking a communicative ITOC Support Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements. This will be shift work, with day and night shifts. TYPE : Full Time, Permanent, Shift WORKING DAYS: 4 days on (8:00 - 20:00), 4 days off, 4 days on (20:00 - 8:00) LOCATION : Central London SALARY : Up to £32K depending on experience + £1,300 shift allowance + All transport costs covered (up to Zone 6) START: 1st Dec 2025 ITOC SUPPORT ENGINEER RESPONSIBILITIES: • Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts /reports and customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone) • Update trouble ticket systems and customer documentation with fault history • Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other resources, to help achieve trouble resolution • Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities • Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work • Carry out BAU tasks with a high level of accuracy and professionalism such as, and not limited to, tape changes, system administrations and reporting • Attend customer meetings regarding issue, projects or maintenance contract work • Create ad-hoc reports concerning customer issues as and when required • Support remote engineers with service tests related to both network and mobile services (SMS, mobile Data, ecalls) • Work within ICT Operations Division on 24/365 maintenance rota and as replacement of colleagues when necessary • Travel and customer offices throughout Europe for business purposes as and when required • Provide technical support, create design and proposals for customers • Update internal data base for ITOC • Communicate with vendors/carrier/customers about change requests and planned/emergency maintenance notifications. •Execute ad hoc requests from the line managers ITOC SUPPORT ENGINEER IDEAL CANDIDATE: • Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio • Knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization • Fluent English language skills required (verbal and written) • Ability to investigate and source answers to various service portals, ticket, email and telephone enquiries • Proven customer service and facing experience, at all customer levels • Flexible approach, able to work outside of normal working hours when requested • Strong time management/multi tasking & organisational skills • Good communication with customers, colleagues and related 3rd party vendors • A valid CCNP/CCNA, JNCIP certification, IoT /mobile networking experience will be an advantage • Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers • Strong work ethic and reliable time keeping and attendance All applicants must have the right to work in the UK as the Company is not able to offer visa support. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Japanese speaking IT Helpdesk Engineer (On-site) Ref: YC46843 A Japanese IT company is seeking a Japanese speaking IT Helpdesk Engineer to provide on-site and remote support for their EMEA operations. You will act as a key contact between users, vendors, and HQ in Japan, ensuring smooth IT operations and customer satisfaction. This role requires strong bilingual (Japanese/English) communication skills and hands-on IT support experience. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: Student visa, YMS, Graduate visa, Requiring visa sponsorship VISA SUPPORT: Not available - Type: Permanent, full-time Salary: Up to £30k, depending on experience Working Hours: Monday-Friday, 9:00-17:30 (37.5 hours per week) Start Date: ASAP Location: London IT Helpdesk Engineer Main Responsibilities Provide 1st/2nd line technical and business system support via phone, email, tickets, and on-site Log and manage support tickets, escalating to HQ in Japan or third parties as required Support, maintain, and improve customer IT services while ensuring adherence to IT policies Assist team members, back office staff, and project engineers Produce IT monthly reports, newsletters, and manage user ID/device inventory updates Support integration and maintenance tasks, including documentation and user manuals Act as Project Coordinator, monitor progress, and prepare meeting agendas/minutes Liaise with HQ in Japan and third-party vendors in both English and Japanese Manage and support customer requirements, escalating issues to line managers IT Helpdesk Engineer Skills & Qualifications Essential 1+ year Helpdesk or IT support experience in IT infrastructure industry Strong documentation skills (reports, manuals, records) Basic understanding of networking (LAN, WAN, Wi-Fi) Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams) Business-level Japanese and English (spoken and written) Desirable Knowledge of Windows Client and Server OS Experience working in a Japanese company Project management or project assistant experience Personal Attributes Excellent communication and interpersonal skills with clients, end users, and vendors Ability to work flexibly and independently as well as in a team Strong organisational skills with the ability to prioritise workload Clear, articulate English speaking skills (majority of users are non-native speakers) Fluent Japanese writing and speaking skills All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. YMS and graduate visa holders are not eligible for this position. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Sep 22, 2025
Full time
Japanese speaking IT Helpdesk Engineer (On-site) Ref: YC46843 A Japanese IT company is seeking a Japanese speaking IT Helpdesk Engineer to provide on-site and remote support for their EMEA operations. You will act as a key contact between users, vendors, and HQ in Japan, ensuring smooth IT operations and customer satisfaction. This role requires strong bilingual (Japanese/English) communication skills and hands-on IT support experience. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: Student visa, YMS, Graduate visa, Requiring visa sponsorship VISA SUPPORT: Not available - Type: Permanent, full-time Salary: Up to £30k, depending on experience Working Hours: Monday-Friday, 9:00-17:30 (37.5 hours per week) Start Date: ASAP Location: London IT Helpdesk Engineer Main Responsibilities Provide 1st/2nd line technical and business system support via phone, email, tickets, and on-site Log and manage support tickets, escalating to HQ in Japan or third parties as required Support, maintain, and improve customer IT services while ensuring adherence to IT policies Assist team members, back office staff, and project engineers Produce IT monthly reports, newsletters, and manage user ID/device inventory updates Support integration and maintenance tasks, including documentation and user manuals Act as Project Coordinator, monitor progress, and prepare meeting agendas/minutes Liaise with HQ in Japan and third-party vendors in both English and Japanese Manage and support customer requirements, escalating issues to line managers IT Helpdesk Engineer Skills & Qualifications Essential 1+ year Helpdesk or IT support experience in IT infrastructure industry Strong documentation skills (reports, manuals, records) Basic understanding of networking (LAN, WAN, Wi-Fi) Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams) Business-level Japanese and English (spoken and written) Desirable Knowledge of Windows Client and Server OS Experience working in a Japanese company Project management or project assistant experience Personal Attributes Excellent communication and interpersonal skills with clients, end users, and vendors Ability to work flexibly and independently as well as in a team Strong organisational skills with the ability to prioritise workload Clear, articulate English speaking skills (majority of users are non-native speakers) Fluent Japanese writing and speaking skills All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. YMS and graduate visa holders are not eligible for this position. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Japanese speaking Senior Systems Engineer Ref: YC46841 A Japanese IT company is seeking a Japanese speaking Senior Systems Engineer to design, implement, and maintain systems and services for assigned customers in the UK and Europe. This role also supports the sales team as a pre-sales engineer, contributing to complex IT solutions. The successful candidate will be confident in client communication, technically skilled across multiple IT domains, and able to lead and support engineers in project delivery and service desk operations. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: YMS, Graduate, Student visa, Requiring visa sponsorship TYPE: Hybrid style VISA SUPPORT: Not available - Contract Type: Permanent, full-time Salary: £30k-£40K, depending on experience Working Hours: Monday-Friday, 8:30-17:00 (37.5 hours/week, Overtime and on-call work may be required as needed.) Start Date: ASAP Location: Central London Senior Systems Engineer Main Responsibilities System Integration Projects Conduct integration tasks for small-to-mid-sized projects (on-site/off-site) Perform environment assessments and create site manuals Identify risks and mitigation strategies Transfer knowledge to service desk engineers Ensure all recommendations comply with customer IT policies Lead and support engineers within the team Service Desk Support Provide 1st-3rd line technical support to customers Diagnose and resolve issues via phone, email, and ticketing systems Maintain support documentation (site manuals, asset lists, user guides) Act as escalation point for complex cases System Maintenance Services Maintain customer systems on-site and remotely Update licenses, run inventory, and maintain documentation Register manufacturer support services (e.g., Care Packs) Third-party & Customer Management Manage vendor relationships and control service delivery Represent customers with third-party vendors Maintain strong customer relationships and ensure satisfaction Pre-sales & Internal IT Assist sales team in pre-sales activities and prepare proposals Support internal IT system planning and upgrades Maintain laboratory systems availability, security, and integrity Leadership & Development Mentor and assist junior staff Supervise engineers, ensuring IT goods are secure and well-managed Research new products and propose operational improvements Senior Systems Engineer Requirements Essential: 3+ years' hands-on experience with Cisco switches/routers and firewalls (design & implementation) Strong LAN design and ISP coordination experience Multi-site VPN implementation experience Proficiency in network design documentation Windows services: AD, DHCP, DNS, GPO, print queues, shared folders Server and storage knowledge in physical and virtual environments Business level of English and Japanese Desirable: Cisco CCNP certification Experience with VMware and Hyper-V Knowledge of Azure, AWS, and other cloud platforms (IaaS/PaaS) All applicants for the Senior Systems Engineer role must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. We regret that we cannot accept applications from YMS, Graduate or Student visa holders. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Sep 22, 2025
Full time
Japanese speaking Senior Systems Engineer Ref: YC46841 A Japanese IT company is seeking a Japanese speaking Senior Systems Engineer to design, implement, and maintain systems and services for assigned customers in the UK and Europe. This role also supports the sales team as a pre-sales engineer, contributing to complex IT solutions. The successful candidate will be confident in client communication, technically skilled across multiple IT domains, and able to lead and support engineers in project delivery and service desk operations. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: YMS, Graduate, Student visa, Requiring visa sponsorship TYPE: Hybrid style VISA SUPPORT: Not available - Contract Type: Permanent, full-time Salary: £30k-£40K, depending on experience Working Hours: Monday-Friday, 8:30-17:00 (37.5 hours/week, Overtime and on-call work may be required as needed.) Start Date: ASAP Location: Central London Senior Systems Engineer Main Responsibilities System Integration Projects Conduct integration tasks for small-to-mid-sized projects (on-site/off-site) Perform environment assessments and create site manuals Identify risks and mitigation strategies Transfer knowledge to service desk engineers Ensure all recommendations comply with customer IT policies Lead and support engineers within the team Service Desk Support Provide 1st-3rd line technical support to customers Diagnose and resolve issues via phone, email, and ticketing systems Maintain support documentation (site manuals, asset lists, user guides) Act as escalation point for complex cases System Maintenance Services Maintain customer systems on-site and remotely Update licenses, run inventory, and maintain documentation Register manufacturer support services (e.g., Care Packs) Third-party & Customer Management Manage vendor relationships and control service delivery Represent customers with third-party vendors Maintain strong customer relationships and ensure satisfaction Pre-sales & Internal IT Assist sales team in pre-sales activities and prepare proposals Support internal IT system planning and upgrades Maintain laboratory systems availability, security, and integrity Leadership & Development Mentor and assist junior staff Supervise engineers, ensuring IT goods are secure and well-managed Research new products and propose operational improvements Senior Systems Engineer Requirements Essential: 3+ years' hands-on experience with Cisco switches/routers and firewalls (design & implementation) Strong LAN design and ISP coordination experience Multi-site VPN implementation experience Proficiency in network design documentation Windows services: AD, DHCP, DNS, GPO, print queues, shared folders Server and storage knowledge in physical and virtual environments Business level of English and Japanese Desirable: Cisco CCNP certification Experience with VMware and Hyper-V Knowledge of Azure, AWS, and other cloud platforms (IaaS/PaaS) All applicants for the Senior Systems Engineer role must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. We regret that we cannot accept applications from YMS, Graduate or Student visa holders. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.