Managed IT Services Support Consultant Pinnacle, the UK's leading business management software & IT solutions provider, is seeking to recruit an IT Support Consultant to join its growing Managed IT Services Team. This position offers flexible home-based working, with access to any of Pinnacle's UK offices. Customer site visits may be required. The Role We're looking for highly motivated, enthusiastic individual to provide help-desk support to Pinnacle's IT Services customers across the UK & Ireland. The role requires an experienced and hard-working IT technician, who can juggle high volume workloads and provide both remote and telephone support on all hardware and networking issues. The job will require close working with customers to identify IT related problems and advising on the solution, logging and keeping records of customer queries within Pinnacle's Case Management System. Working with field engineers to visit customers if the problem cannot be resolved remotely, testing and fixing faulty equipment. Reporting to the IT Services Support Team Leader, the successful candidate will be primarily responsible for providing front-line IT, and hardware/software support to Pinnacle customers. Key responsibilities: Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements. Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers. Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction. Additional Support Duties: Undertake other support duties as required, including on-site and chargeable work. KPIs: Work to achieve the team's KPIs, taking remedial action where targets are not met, as advised by your Team Leader, Manager or Director Salary will be negotiable depending on track record and experience. The position is a full time permanent contract. The role offers an exciting opportunity for an enthusiastic and customer service-focused software support professional who wishes to be a part of a well-established and rapidly expanding technology company. The Person At least 4 - 5 years of experience in front-line IT Hardware / Networking support environment Server Operating Systems (2012/2012R and 2025 and Active Directory) Desktop Operating Systems (Windows 10 & 11) Experience in Virtualisation (specifically Hyper-V) not a requirement but an advantage Experience of Security Solutions (EDR, XDR) Experience with Networking equipment, such as Firewalls, Switches & Wireless Configurations Good Hardware Skills and confidence working on site in front of customers as required Backup Solutions knowledge (General Understanding, Backup, Restore, Retention) Microsoft 365 experience (Exchange Online, SharePoint, OneDrive, Teams Administration & Support
Dec 01, 2025
Full time
Managed IT Services Support Consultant Pinnacle, the UK's leading business management software & IT solutions provider, is seeking to recruit an IT Support Consultant to join its growing Managed IT Services Team. This position offers flexible home-based working, with access to any of Pinnacle's UK offices. Customer site visits may be required. The Role We're looking for highly motivated, enthusiastic individual to provide help-desk support to Pinnacle's IT Services customers across the UK & Ireland. The role requires an experienced and hard-working IT technician, who can juggle high volume workloads and provide both remote and telephone support on all hardware and networking issues. The job will require close working with customers to identify IT related problems and advising on the solution, logging and keeping records of customer queries within Pinnacle's Case Management System. Working with field engineers to visit customers if the problem cannot be resolved remotely, testing and fixing faulty equipment. Reporting to the IT Services Support Team Leader, the successful candidate will be primarily responsible for providing front-line IT, and hardware/software support to Pinnacle customers. Key responsibilities: Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements. Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers. Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction. Additional Support Duties: Undertake other support duties as required, including on-site and chargeable work. KPIs: Work to achieve the team's KPIs, taking remedial action where targets are not met, as advised by your Team Leader, Manager or Director Salary will be negotiable depending on track record and experience. The position is a full time permanent contract. The role offers an exciting opportunity for an enthusiastic and customer service-focused software support professional who wishes to be a part of a well-established and rapidly expanding technology company. The Person At least 4 - 5 years of experience in front-line IT Hardware / Networking support environment Server Operating Systems (2012/2012R and 2025 and Active Directory) Desktop Operating Systems (Windows 10 & 11) Experience in Virtualisation (specifically Hyper-V) not a requirement but an advantage Experience of Security Solutions (EDR, XDR) Experience with Networking equipment, such as Firewalls, Switches & Wireless Configurations Good Hardware Skills and confidence working on site in front of customers as required Backup Solutions knowledge (General Understanding, Backup, Restore, Retention) Microsoft 365 experience (Exchange Online, SharePoint, OneDrive, Teams Administration & Support
About Us: Breedon Group plc is a premier, vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We are committed to innovation, sustainability, and providing high-quality materials for the construction industry. Our commitment to safety, environmental stewardship, and excellence sets us apart as a leader in our field. Position Overview: We are excited to offer an opportunity for a skilled Maintenance Engineer to join our team at Raisby Quarry. In this role, you will engage in problem-solving and collaborate with our maintenance team to diagnose and resolve mechanical defects and breakdowns efficiently and safely. Your focus will be on identifying root causes of equipment issues, implementing solutions, and supporting the development and execution of preventative maintenance activities to ensure the reliability and safety of our plant operations. Key Responsibilities Diagnose mechanical defects and perform breakdown repairs. Contribute to identifying and implementing preventative maintenance strategies. Work closely with the Maintenance Team Leader to enhance plant reliability and safety. Engage in the planning and execution of plant improvements and maintenance activities. Collaborate with team members and contractors to ensure effective maintenance support. Skills, Knowledge and Expertise Experience in an industrial maintenance role. Proficient in hydraulics, concrete pan mixers, welding, fabrication, and mechanics. NVQ in Mechanical Maintenance, BTEC equivalent, or higher. Full UK driving licence. NVQ Level 3 or 4 in Health and Safety and/or NEBOSH qualification (advantageous). Benefits Competitive salary tailored to your experience. Pension scheme. 25 days annual leave plus bank holidays. Share Saver Scheme. Life Assurance. Access to our employee benefits platform for discounts across a wide range of brands. Opportunities for professional development and career progression. Our Commitment: At Breedon, we pride ourselves on our health, safety, and environmental consciousness. We strive to exceed standards to mitigate environmental impact and ensure the safety and wellbeing of our colleagues and stakeholders. Joining Breedon means: Being part of a value-led organisation that respects and values your contribution. We are dedicated to building an inclusive environment where you can be yourself, feel valued, respected, and supported to deliver your best work. Ready to Apply? If you're ready to take on this challenging and rewarding role, please click to apply, we are eager to hear from you! Apply Now to start your journey with Breedon Group, where your work makes a tangible difference every day.
Oct 08, 2025
Full time
About Us: Breedon Group plc is a premier, vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We are committed to innovation, sustainability, and providing high-quality materials for the construction industry. Our commitment to safety, environmental stewardship, and excellence sets us apart as a leader in our field. Position Overview: We are excited to offer an opportunity for a skilled Maintenance Engineer to join our team at Raisby Quarry. In this role, you will engage in problem-solving and collaborate with our maintenance team to diagnose and resolve mechanical defects and breakdowns efficiently and safely. Your focus will be on identifying root causes of equipment issues, implementing solutions, and supporting the development and execution of preventative maintenance activities to ensure the reliability and safety of our plant operations. Key Responsibilities Diagnose mechanical defects and perform breakdown repairs. Contribute to identifying and implementing preventative maintenance strategies. Work closely with the Maintenance Team Leader to enhance plant reliability and safety. Engage in the planning and execution of plant improvements and maintenance activities. Collaborate with team members and contractors to ensure effective maintenance support. Skills, Knowledge and Expertise Experience in an industrial maintenance role. Proficient in hydraulics, concrete pan mixers, welding, fabrication, and mechanics. NVQ in Mechanical Maintenance, BTEC equivalent, or higher. Full UK driving licence. NVQ Level 3 or 4 in Health and Safety and/or NEBOSH qualification (advantageous). Benefits Competitive salary tailored to your experience. Pension scheme. 25 days annual leave plus bank holidays. Share Saver Scheme. Life Assurance. Access to our employee benefits platform for discounts across a wide range of brands. Opportunities for professional development and career progression. Our Commitment: At Breedon, we pride ourselves on our health, safety, and environmental consciousness. We strive to exceed standards to mitigate environmental impact and ensure the safety and wellbeing of our colleagues and stakeholders. Joining Breedon means: Being part of a value-led organisation that respects and values your contribution. We are dedicated to building an inclusive environment where you can be yourself, feel valued, respected, and supported to deliver your best work. Ready to Apply? If you're ready to take on this challenging and rewarding role, please click to apply, we are eager to hear from you! Apply Now to start your journey with Breedon Group, where your work makes a tangible difference every day.
We are currently looking for a Driver to support our 1st Mix business at our Gloucester Concrete Plant, Gloucestershire. This role will report into the Business Manager. Key Responsibilities Working for the largest independent construction materials business in the UK and Ireland, within our 1st Mix division you'll never be treated like just a number. You'll liaise with your colleague in Distribution every day and because we work locally, you'll be speaking to the same person and be able to use your local knowledge to get the order delivered safely and efficiently! At Breedon 1st Mix, we pride ourselves on our excellent customer service; in making a material difference to our customers. Our customers love the fact that our drivers understand the product they are delivering and will lend a hand if needed. You'll be an ideal fit for this position if you enjoy building relationships and have a great sense of humour. Skills, Knowledge & Expertise A HGV Class 2/Class C licence Good communication skills As a Driver in our 1st Mix division, you'll be working locally and be the face of our 1st Mix business. You'll be working Monday to Friday with core working hours of 7.00 to 16.30, although occasionally we may need you to finish a bit later and you will be rota'd to cover occasional Saturday morning's. Job Benefits 25 days annual leave plus bank holidays Aviva Pension scheme Holiday Purchase scheme Sharesave scheme Life Assurance Training & development opportunities Employee assistance programme Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands As a Breedon employee you can be proud of the organisations Health, Safety and Environmentally conscious mindset. We aim to go above and beyond to mitigate environmental concerns as well as going the extra mile to keep all our colleagues and stakeholders safe and well.
Oct 08, 2025
Full time
We are currently looking for a Driver to support our 1st Mix business at our Gloucester Concrete Plant, Gloucestershire. This role will report into the Business Manager. Key Responsibilities Working for the largest independent construction materials business in the UK and Ireland, within our 1st Mix division you'll never be treated like just a number. You'll liaise with your colleague in Distribution every day and because we work locally, you'll be speaking to the same person and be able to use your local knowledge to get the order delivered safely and efficiently! At Breedon 1st Mix, we pride ourselves on our excellent customer service; in making a material difference to our customers. Our customers love the fact that our drivers understand the product they are delivering and will lend a hand if needed. You'll be an ideal fit for this position if you enjoy building relationships and have a great sense of humour. Skills, Knowledge & Expertise A HGV Class 2/Class C licence Good communication skills As a Driver in our 1st Mix division, you'll be working locally and be the face of our 1st Mix business. You'll be working Monday to Friday with core working hours of 7.00 to 16.30, although occasionally we may need you to finish a bit later and you will be rota'd to cover occasional Saturday morning's. Job Benefits 25 days annual leave plus bank holidays Aviva Pension scheme Holiday Purchase scheme Sharesave scheme Life Assurance Training & development opportunities Employee assistance programme Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands As a Breedon employee you can be proud of the organisations Health, Safety and Environmentally conscious mindset. We aim to go above and beyond to mitigate environmental concerns as well as going the extra mile to keep all our colleagues and stakeholders safe and well.
