CBRE Local UK
Hounslow, London
Job Role: Workplace Host Location: Hayes Job Purpose: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success. Responsible for all administrative/reception needs including but not limited to managing calls and calendar scheduling. Role Summary: Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Person Specifications: Experience in facilities management and/or dealing with suppliers/contractors beneficial Requires good knowledge of financial terms and principles. Strategic and interpersonal Skills Ability to solve problems and deal with a variety of options in complex situations. Customer service skills Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Job Role: Workplace Host Location: Hayes Job Purpose: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success. Responsible for all administrative/reception needs including but not limited to managing calls and calendar scheduling. Role Summary: Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Person Specifications: Experience in facilities management and/or dealing with suppliers/contractors beneficial Requires good knowledge of financial terms and principles. Strategic and interpersonal Skills Ability to solve problems and deal with a variety of options in complex situations. Customer service skills Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
CBRE Local UK
Hounslow, London
Regional Operations Manager - UK&I CBRE are currently recruiting for a passionate and service-driven workplace professional to deliver best in class services to a high-profile client portfolio. Management of a dedicated regional (UK & Ireland) portfolio within the account structure ensuring the provision of hard and soft facilities management, refurbishment / refresh projects and monitoring service providers and contractor's performance. Line management of operational site teams to ensure the effective delivery of facilities management services for the client portfolio, ensuring contract compliance and monitoring and implementing changes in legislation. The individual will need to demonstrate experience of leadership, management, development of a regional portfolio on a defined contract, ensuring financial, QSHE and operational commitments are met and exceeded. A key appointment within the account structure this position requires an individual to be a strong leader with strong multi-site experience. CLIENT The Client is a global life sciences business at the forefront of developing life-changing medicines for over 30 years. The site is the International Hub location, so is a visible and high-profile site demanding a meticulous eye for detail, strong communication skills and efficient site operations. SKILLS AND EXPERIENCE Ideally hold a formal professional qualification in building, engineering, or construction supported with a recognised qualification in Facilities Management and preferably within the field of Health, Safety and/or Environmental Management. Member of a recognised professional body i.e. IWFM (BIFM), MCIOB, MRICS, IFMA, IOSH or equivalent. Extensive experience at a senior level in Facilities Management and proven experience in the field of Health, Safety and Environmental Management and Project Management. Conversant in use and application of FM Software Systems. Commercial acumen and communication skills, both verbally and with written reports Strong communication and negotiation skills Excellent ability to problem solve and multi task Self-motivated, self-starter with ability to influence others at all levels Adaptable, flexible and innovative Dynamic, professional, flexible and resilient Excellent customer focus, able to build positive working relationships with the client team, multiple stakeholders, site teams and suppliers. An organised operator KEY RESPONSIBILITIES 1. Provide leadership to the Workplace Managers and site teams and ensure that contractual commitments are met and exceeded in line with agreed client SLA's & KPI's. 2. Ensuring business policies and processes are effectively communicated and implemented at regional level. 3. Ensure the provision of healthy and safe working conditions and that both the Client's and CBRE health and safety policy and process is effectively implemented across both CBRE services and subcontractor activities and are regularly reviewed. 4. Ensure optimum staffing structures operate the specified, with the delivery of service excellence. 5. Management of Workplace Managers and site based teams, ensuring post holders are fully competent, and that effective planning arrangements are in place. Ensure post holders are familiar with the scope of contract, their individual roles and that periodic objective and performance review takes place. 6. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. 7. Working with the other Regional Manager and Account Director to ensure the collaborative development of the client business, effective team working, and support to colleagues. 8. Work with the Client to support the continued development and improvement of the workspace through new initiatives and innovations to help facilitate new, more flexible ways of working. 9. Regular financial reporting for CBRE & the client, ensuring accuracy with invoicing and all financial reports. 10. Ensure completion of weekly and Monthly Site Review reports to a high standard and in a timely manner. Support the Account Director in completion of Monthly client reports. 11. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met. 12. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. 13. Through the objective setting and performance review process, ensure all Workplace Managers and site teams have agreed job descriptions and training plans for ongoing development. 14. Monitoring of Concept (CAFM) System reporting by Workplace Managers and site teams ensuring all planned and reactive work is completed in line with SLAs and data is a true reflection of contract performance. 15. Ensuring all hard and soft service standards within the region are being met and costs controlled in line with budget in conjunction with the relevant suppliers. 16. Manage the relationship with service providers to ensure that contractual commitments are met and exceeded. 17. Other associated tasks and ad hoc dutiesas directed by line management ACCOUNTABILITIES - Reporting to CBRE Account Director. - Accountable day-to-day to the relevant regional client contact. - Line management responsibility for Workplace Managers, site teams and indirectly for relevant sub-contractors including adherence to relevant QSHE guidance and legislation. - Financial responsibility for the delivery of contract outputs for the region. QUALIFICATIONS High school leavers certificates or equivalent combination. Bachelor's degree (BA/BS) or other relevant vocational training preferred. EXPERIENCE NEEDED Minimum of 8+ years experience in client facing Facilities Management roles. Prior team/people management experience. Ability to comprehend, analyse, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches, and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to internal and external audiences. Utilise a high level of attention to detail as well as strong interpersonal skills. Have a positive attitude and a strong sense of urgency in resolving any issues that may arise. Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis. Ability to comprehend, analyse, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills. Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Ability to work flexible work schedules based on office needs. Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision. Ability and willing to travel to Oxford, Stockley Park, Cambridge & London.
Regional Operations Manager - UK&I CBRE are currently recruiting for a passionate and service-driven workplace professional to deliver best in class services to a high-profile client portfolio. Management of a dedicated regional (UK & Ireland) portfolio within the account structure ensuring the provision of hard and soft facilities management, refurbishment / refresh projects and monitoring service providers and contractor's performance. Line management of operational site teams to ensure the effective delivery of facilities management services for the client portfolio, ensuring contract compliance and monitoring and implementing changes in legislation. The individual will need to demonstrate experience of leadership, management, development of a regional portfolio on a defined contract, ensuring financial, QSHE and operational commitments are met and exceeded. A key appointment within the account structure this position requires an individual to be a strong leader with strong multi-site experience. CLIENT The Client is a global life sciences business at the forefront of developing life-changing medicines for over 30 years. The site is the International Hub location, so is a visible and high-profile site demanding a meticulous eye for detail, strong communication skills and efficient site operations. SKILLS AND EXPERIENCE Ideally hold a formal professional qualification in building, engineering, or construction supported with a recognised qualification in Facilities Management and preferably within the field of Health, Safety and/or Environmental Management. Member of a recognised professional body i.e. IWFM (BIFM), MCIOB, MRICS, IFMA, IOSH or equivalent. Extensive experience at a senior level in Facilities Management and proven experience in the field of Health, Safety and Environmental Management and Project Management. Conversant in use and application of FM Software Systems. Commercial acumen and communication skills, both verbally and with written reports Strong communication and negotiation skills Excellent ability to problem solve and multi task Self-motivated, self-starter with ability to influence others at all levels Adaptable, flexible and innovative Dynamic, professional, flexible and resilient Excellent customer focus, able to build positive working relationships with the client team, multiple stakeholders, site teams and suppliers. An organised operator KEY RESPONSIBILITIES 1. Provide leadership to the Workplace Managers and site teams and ensure that contractual commitments are met and exceeded in line with agreed client SLA's & KPI's. 2. Ensuring business policies and processes are effectively communicated and implemented at regional level. 3. Ensure the provision of healthy and safe working conditions and that both the Client's and CBRE health and safety policy and process is effectively implemented across both CBRE services and subcontractor activities and are regularly reviewed. 4. Ensure optimum staffing structures operate the specified, with the delivery of service excellence. 5. Management of Workplace Managers and site based teams, ensuring post holders are fully competent, and that effective planning arrangements are in place. Ensure post holders are familiar with the scope of contract, their individual roles and that periodic objective and performance review takes place. 6. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. 7. Working with the other Regional Manager and Account Director to ensure the collaborative development of the client business, effective team working, and support to colleagues. 8. Work with the Client to support the continued development and improvement of the workspace through new initiatives and innovations to help facilitate new, more flexible ways of working. 9. Regular financial reporting for CBRE & the client, ensuring accuracy with invoicing and all financial reports. 10. Ensure completion of weekly and Monthly Site Review reports to a high standard and in a timely manner. Support the Account Director in completion of Monthly client reports. 11. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met. 12. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. 13. Through the objective setting and performance review process, ensure all Workplace Managers and site teams have agreed job descriptions and training plans for ongoing development. 14. Monitoring of Concept (CAFM) System reporting by Workplace Managers and site teams ensuring all planned and reactive work is completed in line with SLAs and data is a true reflection of contract performance. 15. Ensuring all hard and soft service standards within the region are being met and costs controlled in line with budget in conjunction with the relevant suppliers. 16. Manage the relationship with service providers to ensure that contractual commitments are met and exceeded. 17. Other associated tasks and ad hoc dutiesas directed by line management ACCOUNTABILITIES - Reporting to CBRE Account Director. - Accountable day-to-day to the relevant regional client contact. - Line management responsibility for Workplace Managers, site teams and indirectly for relevant sub-contractors including adherence to relevant QSHE guidance and legislation. - Financial responsibility for the delivery of contract outputs for the region. QUALIFICATIONS High school leavers certificates or equivalent combination. Bachelor's degree (BA/BS) or other relevant vocational training preferred. EXPERIENCE NEEDED Minimum of 8+ years experience in client facing Facilities Management roles. Prior team/people management experience. Ability to comprehend, analyse, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches, and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to internal and external audiences. Utilise a high level of attention to detail as well as strong interpersonal skills. Have a positive attitude and a strong sense of urgency in resolving any issues that may arise. Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis. Ability to comprehend, analyse, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills. Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Ability to work flexible work schedules based on office needs. Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision. Ability and willing to travel to Oxford, Stockley Park, Cambridge & London.
