CBRE Local UK

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Finance Administrator to join our growing team in Birmingham! The Role: Ensure QHSE documentation is maintained and readily available using CBRE systems eLogbooks, Hazard Reports, training & competency records, PPE, toolbox talks. Manage CAFM system as key user on site including PPM records, reactives and reporting. Schedule engineers across our client sites. Take calls from the client & send jobs to engineers. Collate and process timesheets and expenses weekly. Attend & participate in weekly/monthly Contract Review & finance meetings. Create monthly customer report with contract manager. Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs. Create/raise Extra Works jobs. Create accurate Purchase Orders in a timely manner. Regularly review and process supplier invoices. Raise sales invoices (complete billing) in line with company deadlines at the correct margin. Run and review Profit & Loss reports monthly and influence P&L result. Run & review debt report weekly. Review all open orders & follow up. Details Monday - Friday 8am - 5pm Hybrid once trained Qualifications & Experience Proven experience in a similar administrative role Experience within the FM industry is advantageous Experience with invoices/raising POs For more information email or apply now! EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Promote and maintain company culture throughout the team Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.

About the Role: As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled. What You'll Do: Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction. Understand the scope of the contract and make sure that all work is carried out accordingly. Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets. Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork. Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders. Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account. Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs. Deliver monthly reporting support on Contract and Business Unit Reviews. Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems. Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques. Impact own team and other teams whose work activities are closely related. Suggest improvements to existing processes and solutions to improve the efficiency of the team. What You'll Need: High School Diploma or GED with 3-4 years of job-related experience. A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Organizational skills with an advanced inquisitive mindset. Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Company Profile CBRE Global Workplace Solutions (GWS) is a leading facilities management provider, delivering integrated workplace solutions that support clients across a wide range of sectors. Job Title: Facilities Workplace Assistant Role Summary: To assist in delivering mailroom services and facilities duties to The AA. Sorting all externally delivered mail including Royal Mail and courier deliveries Delivering and collecting mail to and from departments on site Scanning mail and sending to departments Keeping records of all incoming and outgoing mail for audit purposes Operating post room equipment including scales and franking machines, and reporting faults as necessary Managing contractors and subcontractors Ordering and distributing stationery to site as required Collecting and safely storing confidential waste on site Completing reactive porter duties on site Assisting the Management Team with ad hoc requests Ensuring the provision of a safe and healthy working environment and compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements Building good relationships with key stakeholders and clients for The AA Assisting with Front of House operations and any cover requirements Utilising CBRE systems for logging jobs via the CAFM system and ensuring Health & Safety compliance Experience Required: Experience within a facilities, workplace, mailroom, porter, customer service or similar support environment Ability to manage mailroom processes accurately and maintain audit records Strong organisational and communication skills Ability to build effective relationships with stakeholders and clients Awareness of Health & Safety requirements within a workplace environment Ability to work independently and support wider facilities operations

Company Profile CBRE Global Workplace Solutions (GWS) is a leading facilities management provider, delivering integrated workplace solutions that support clients across a wide range of sectors. Job Title: Contract Support & Helpdesk Operative The Contract Support & Helpdesk Operative plays a pivotal role in the smooth day-to-day administration of the facilities management contract, acting as the central coordination point between the client, on-site engineering and soft services teams, supply chain, and the wider CBRE GWS account team. Role Summary: The post holder is the first point of contact for all facilities-related requests and queries raised by building occupiers and tenants, ensuring that work orders are accurately logged, tracked, and progressed through to completion within agreed SLA timescales. In addition to helpdesk duties, the role encompasses a broad range of administrative, financial, and compliance support activities that underpin effective contract delivery. Serve as the first point of contact for all facilities helpdesk requests received via telephone, email, and the CAFM/CMMS system, ensuring all jobs are logged accurately and promptly. Assign reactive and planned work orders to the appropriate engineer, supplier, or subcontractor in accordance with priority and SLA requirements. Monitor the progress of open work orders and proactively chase outstanding jobs, escalating any at-risk or breached SLAs to the Contract Manager without delay. Provide regular status updates to building occupiers and tenants on the progress of their logged requests, ensuring a professional and courteous service at all times. Maintain helpdesk data integrity, ensuring all job records are complete, accurately categorised, and closed in a timely manner following confirmation of completion. Produce and distribute daily, weekly, and monthly helpdesk performance reports, including SLA compliance, open job age, and reactive volumes for the Contract Manager and client. Raise purchase orders for reactive works, subcontractor call-outs, and materials in line with the contract's financial approval matrix and CBRE procurement processes. Process supplier invoices, matching against purchase orders and ensuring timely submission for approval and payment. Maintain accurate records of contract expenditure against budget, flagging variances or overspends to the Contract Manager promptly. Support the preparation of monthly management accounts packs, client reports, and financial summaries. Manage Work Order Maintenance (WOM), ensuring all rechargeable works are captured, costed, and submitted for client approval within agreed timescales. Assist with the administration of subcontractor purchase orders, including obtaining quotes, raising works orders, and closing out completed works on the CAFM system. Act as the on-site system administrator for the CAFM/CMMS platform, maintaining accurate asset data, PPM schedules, and contractor records. Create and maintain PPM task schedules, ensuring all planned maintenance activities are correctly programmed and allocated within the system. Upload and manage compliance documentation, including service reports, statutory certificates, and risk assessments. Produce system-generated reports to support contract governance, client meetings, and compliance audits. Provide first-line system support and guidance to the engineering team, ensuring accurate job recording and CAFM compliance. Maintain the site compliance tracker, ensuring all statutory inspections, service visits, and certifications are up to date and renewal actions are flagged in advance. File and manage all contract documentation, including subcontractor service reports, risk assessments, RAMS, O&M manuals, and insurance certificates. Support the preparation and collation of materials for client governance meetings, monthly KPI reviews, and contract audits. Maintain the site's Permit to Work (PTW) log, ensuring all permits are correctly issued, tracked, and closed out in a timely manner. Ensure all records are maintained in accordance with CBRE GWS document management standards and GDPR requirements. Liaise with approved subcontractors and suppliers to schedule and confirm attendance for PPM visits, reactive call-outs, and project works. Ensure all subcontractors attending site hold current insurance, RAMS, and induction documentation prior to commencement of works. Maintain the approved subcontractor register, monitoring expiry dates for insurance, accreditations, and site induction records. Obtain and evaluate competitive quotations for minor works in accordance with the contract's procurement thresholds. Provide general administrative support to the Contract Manager and on-site FM team, including meeting coordination, minute-taking, correspondence, and presentation preparation. Maintain office supplies and stationery for the facilities management team, managing stock levels and placing orders as required. Manage the site's key register, access fob allocation records, and contractor signing-in systems. Support the onboarding and induction of new team members, ensuring access to systems, uniforms, and site-specific documentation is arranged in advance. Undertake any other reasonable administrative duties as requested by the Contract Manager or Account Manager. Experience Required: Proven experience in an administrative, helpdesk, or facilities coordination role, ideally within a corporate or FM environment. Confident and professional communicator with the ability to manage multiple stakeholders simultaneously. Strong organisational skills and high attention to detail, with the ability to manage competing priorities and deadlines effectively. Experience using CAFM/CMMS systems such as Concept Evolution, Maximo, ServiceNow, or similar for job logging, tracking, and reporting. Proficient in Microsoft Office, particularly Outlook, Excel, and Word, including the ability to produce reports and track data. Experience processing purchase orders and/or invoices within a structured approval framework. A customer-focused mindset with a proactive, solution-driven approach to queries and issues. Familiarity with financial processes including WIP management, budget tracking, and month-end reporting. Understanding of hard FM services and planned preventative maintenance programmes. Knowledge of GDPR requirements in the context of document management and data handling. Experience with Microsoft SharePoint, Power BI, or similar reporting and collaboration platforms. Key Competencies Customer & Tenant Focus Acts as a professional first point of contact and manages requests with warmth, efficiency, and a solutions-focused approach. Organisational Skills Manages a high volume of concurrent tasks with accuracy and composure and prioritises effectively under pressure. Communication Communicates clearly and professionally across all channels and keeps stakeholders informed while managing expectations proactively. Attention to Detail Maintains high standards of data accuracy and document management and identifies and corrects errors before they become issues. Teamwork Supports a collaborative culture and builds strong working relationships across the FM team, supply chain, and client stakeholders. Adaptability Responds positively to changing priorities and business demands and is comfortable operating in a dynamic, fast-paced environment. Commercial Awareness Understands the financial implications of contract performance and supports the team in managing cost, compliance, and client value. Continuous Improvement Proactively identifies administrative inefficiencies and suggests practical improvements to processes, systems, and reporting. DISCLAIMER This job description is not exhaustive and may be subject to review in conjunction with the post holder and line manager in response to changes in business requirements.

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.

Join the CBRE Global Workplace Solutions team as a Contract Manager! Are you a skilled facilities management professional looking for a new opportunity? CBRE Global Workplace Solutions is a leading global facilities management company, and we're looking for a Contract Manager to join our team in Yorkshire. What You'll Do: Contract & Operations Management : Oversee all aspects of contract performance, ensuring adherence to SLAs, compliance, and efficient operations. Team Leadership & Development : Manage and direct the Engineering and Operational teams, including performance, training, and adherence to CBRE procedures. Client & Stakeholder Relations: Build and maintain strong relationships with clients, stakeholders, and CBRE management, including reporting and issue resolution. Financial & Quality Control: Manage financial plans, focusing on revenue, profit, and cost reduction, while maintaining quality standards and business policy adherence. Continuous Improvement & Compliance: Proactively identify improvements, implement control systems to meet statutory and contractual commitments, and ensure a safe working environment. Communication & Training: Deliver effective communication through various channels and demonstrate a commitment to ongoing training for site, systems, and staff development. What We're Looking For: Facilities Management Experience: Proven experience in Hard Services FM, including self-delivery and subcontractor management. Leadership & Team Management: Strong leadership and motivational skills, with the ability to direct and manage a team. Communication & H&S: Excellent communication skills (written & verbal), and a solid understanding of Health & Safety (NEBOSH/IOSH preferred). Technical Proficiency: Proficient in Microsoft Office Suite and strong organisational skills. Performance Under Pressure: Ability to prioritise, work under pressure, and deliver services within deadlines. Why CBRE GWS? Join a leading global company and expand your horizons. Enjoy ample opportunities for skill development and professional advancement. Contribute to a safe, inclusive, and positive work environment. Don't miss this exciting opportunity! Join one of the UK's leading FM providers and build your career. Apply now!

Job Title: Soft Services Contract Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Soft Services Contract Manager to join the team located in Broughton, Chester. Role Summary: Responsible for the contract management of the staff, operation and maintenance of all Soft services, project works and Building performance. Daily management of the Soft Services team including compliance with CBRE disciplinary processes and procedures. To direct, instruct and manage all CBRE staff under their control as well as SSP's ensuring compliance with working practices. To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client. Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both CBRE and the contracts Senior Management. To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems. Liaise and keep informed both the client and the CBRE Account Manager on all aspects of contract problems (defects & deficiencies). To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio. To ensure quality is maintained throughout the facilities. Ensuring business policies and processes are effectively communicated and implemented within the contract. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Working with other Managers to ensure the collaborative development of the business, effective team working, and support to colleagues. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Demonstrate a willingness to attend on and off-site training for plant and systems as they are installed. This may require nights away from home. Provide additional management cover, as required, to the overall contract management team. Monitor, review and manage sub-contracted services to ensure consistent service delivery to a high standard. Liaise with the Account Management Team and other internal teams as appropriate to ensure the smooth delivery of service to the end user. Ensure Soft Services staffs are operating in-line with core operating policies and procedures. Ensure that all services are delivered in line with Work Place procedures and appropriate legislation, ensuring corrective actions are implemented promptly & correctly within the assigned sector. Experience Required: Excellent customer service skills, with experience of delivering a quality service Financial knowledge to enable control of P&L. Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives. Possess an understanding of Health and Safety issues, IOSH, or equivalent formal training would be desirable. Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint). A good level of English and Mathematics required. Strong organisational and communication skills with the ability to prioritise workloads. Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints. Excellent stakeholder management skills, with the ability to forge partnerships with sub-contractors and customers alike

Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Coordinator to join the team located in Central London . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Job Title: Workplace Services Ambassador The Workplace Services Ambassador is responsible for delivering a 5-star workplace experience to employees, visitors and guests, ensuring all workplace environments are welcoming, efficient and professionally managed. Role Summary: Collaborating within the Workplace team, the Workplace Services Ambassador embodies and delivers an exceptional workplace experience with energy, passion and presence to all staff and guests onsite. This important customer-facing role creates positive human interactions throughout the workplace and supports the delivery of workplace experience services, administrative support and operational excellence. Services may be delivered directly by CBRE or through third-party service providers working in partnership with this role. Provide an exceptional guest experience to all colleagues and guests Deliver personalised and memorable customer interactions Take ownership of all workplace spaces including meeting rooms, event spaces, collaboration areas and workspaces to ensure an exceptional workplace experience through the PHD model Support the Workplace Experience Team and wider CBRE community with administrative tasks including mail services, event management, desk booking and locker management Request building and equipment services as required Support onboarding activities including new employee orientation, workflow assistance, equipment and software ordering and first-day welcome processes Provide administrative support including meeting coordination, event management, workplace equipment management and stock control Respond to workplace requests, enquiries and complaints promptly and professionally Maintain relationships with suppliers and service providers and ensure contractual and compliance documentation remains in place Monitor and manage desk and partner office utilisation Support workplace moves across floors and buildings Assist with furniture moves and workplace layout changes Guide users in line with workplace strategy including shared and hot-desking initiatives Support workplace analytics activities through accurate data collection Ensure workplace safety standards are maintained by both CBRE employees and third-party service providers Manage facilities and office requests through to completion and escalate recurring issues where necessary Manage workplace stock levels and maintain effective inventory processes Handle enquiries in person, by telephone and by email Maintain workplace cleanliness standards across both client and internal areas and report issues where identified Take ownership of client and employee interactions and ensure appropriate follow-up Provide catering support and maximise sales opportunities through effective service delivery Gather customer feedback and share insights with management Support the Facilities team with activities such as scanning, archiving, desk occupancy checks and contractor management to promote a collaborative Unified FM approach Assist with project activities relevant to the business area Support the continued digitalisation of workplace services Experience Required: Strong communication skills with the ability to interpret instructions, correspondence and workplace procedures Ability to prepare routine reports and communicate effectively with clients, colleagues and management Ability to respond professionally to enquiries and complaints Ability to present information effectively to internal teams and employee groups Basic financial knowledge and understanding of financial principles Strong problem-solving skills and ability to manage complex situations Intermediate Microsoft Office skills including Word, Excel, PowerPoint, SharePoint and Outlook Comfortable using digital workplace tools, applications, databases, cloud technologies and workplace management systems Results-oriented with a passion for delivering exceptional service standards Strong customer focus with the ability to build and maintain effective working relationships Degree or further education qualification preferred Minimum 1-2 years' experience within Facilities, Front Desk, Concierge, Hospitality or Customer Service environments preferred Experience working within Facilities Management and/or managing suppliers and contractors beneficial First Aid and Fire Warden certification desirable, or willingness to undertake training DISCLAIMER This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

JOB DESCRIPTION Please note this a Fixed-Term Contract until December 2026. Company Profile CBRE Global Workplace Solutions (GWS) delivers integrated facilities and workplace solutions that enhance employee experience and support business performance. Job Title: Workspace Ambassador The Workspace Ambassador will embody and deliver an exceptional workplace experience with energy, passion and presence to all building users, creating a welcoming and professional environment across the client site. Role Summary: Reporting to the Senior Workspace Ambassador, this customer-facing role is responsible for owning designated floors and surrounding areas to ensure the best possible workplace experience. The successful candidate will work closely with colleagues, customers and suppliers, providing outstanding service while supporting facilities, workplace and technology initiatives. A flexible approach, strong communication skills and the ability to use initiative are essential within this fast-paced environment. Key Responsibilities Have total ownership of designated floors and surrounding areas to ensure the best workplace experience Collaborate with IT, maintenance, cleaning and other key departments to ensure timely reporting and closure of tickets and jobs Coordinate works with internal teams to minimise disruption and maximise customer satisfaction Develop and maintain excellent communication with key colleagues Manage meeting rooms daily, ensuring cleanliness, readiness and fully functioning AV equipment Provide support to meetings as requested to ensure smooth delivery Manage stationery stock within print areas Conduct daily preventative maintenance checks on photocopiers, meeting rooms, breakout areas, kitchenettes and focus spaces Act as an ambassador for workplace technology applications, supporting and encouraging user adoption Support the Facilities team in managing sub-contracted services, ensuring services are delivered to a high standard and in line with client requirements Report health and safety hazards and raise tickets through Facilities and IT helpdesk systems Undertake general manual handling duties where required Maintain building communications, noticeboards, floor maps, fire warden and first aid information to ensure information remains current and accurate Assist the Facilities team with minor move requests when required Provide moves and changes liaison support, including portering and planning assistance Provide cover and support to other floors when required Become familiar with front-of-house duties and provide cover as needed Complete ad hoc administrative duties Support clear desk initiatives and workplace hygiene standards Act as Fire Marshal and support safe building evacuation procedures Complete all mandatory eLearning modules on time Champion and advocate CBRE's core values Experience Required: Strong customer service and communication skills Ability to manage customer expectations effectively Innovative and proactive approach to problem solving Ability to prioritise tasks and manage multiple responsibilities Understanding of customer needs Ability to multitask in a fast-paced environment Knowledge of CBRE/GWS operations and workplace services Audio Visual (AV) knowledge Good PC skills Strong team player with a flexible and adaptable approach DISCLAIMER This job description is intended to outline the general duties and responsibilities of the role. It is not an exhaustive list and may be amended to meet business requirements.

Company Profile Please note, this a 12 month FTC for Maternity Cover. CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management Job Title: Workplace Experience Host The Workplace Experience Host is responsible for delivering an exceptional workplace and guest experience, creating positive first impressions and ensuring excellent service delivery for employees, visitors and clients. Role Summary: Collaborating within the Workplace team, the Experience Host embodies and delivers a 5-star experience with energy, passion and presence to all staff and guests onsite. This important position sets the tone for the overall workplace experience by creating the first human touchpoint and making a consistent, positive and welcoming impression. The role supports and coordinates workplace experience services, whilst providing administrative assistance where required. Services may be delivered directly by CBRE or through third-party service providers working alongside this role. Provide an exceptional guest experience to all colleagues and guests Deliver purposeful and personalised service to enhance the customer journey Take ownership of the reception foyer and surrounding areas to ensure the best first impression and workplace experience Support the Workplace Experience Team and wider CBRE community with administrative tasks including mail services, event management, desk booking and locker management Request building and equipment services as required Support onboarding activities, including new employee orientation, workflow assistance, equipment and software ordering and first-day welcome processes Provide administrative support including meeting coordination, event support, office equipment management and supply control Respond to workplace service requests and complaints from the building community Maintain relationships with suppliers and service providers Ensure all suppliers maintain current insurance documentation and contractual compliance requirements Support workplace safety standards for both CBRE employees and third-party service providers Manage facilities and office service requests, following through to completion and escalating recurring issues where appropriate Manage workplace stock and ensure suitable processes are in place to maintain optimum inventory levels Experience Required: Strong communication skills with the ability to comprehend and interpret instructions, correspondence and workplace procedures Ability to ask clarifying questions, prepare routine reports and communicate effectively with clients, colleagues and management Ability to present information confidently to internal teams and larger employee groups Basic financial knowledge and understanding of financial terminology and principles Strong problem-solving skills and the ability to manage complex situations with multiple considerations Intermediate Microsoft Office skills including Word, Excel, PowerPoint, SharePoint and Outlook Comfortable using workplace technologies, digital applications, databases, cloud-based systems and work order management platforms Results-oriented with a passion for delivering high standards and achieving business objectives Strong customer focus with the ability to build and maintain effective working relationships Degree or further education qualification preferred Minimum 1-2 years' experience within Front Desk, Concierge, Hospitality, Room Management or Customer Service environments preferred Experience within Facilities Management and/or working with suppliers and contractors would be beneficial DISCLAIMER This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Facilities Operative / Post-Room Operative CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Operative / Post Room Operative to join the team located in Bristol The successful candidate will be responsible for providing the operational delivery of all Post Room services. Key Tasks Co-ordinate with FM Operations and Critical Service teams to deliver service level agreements Support/Monitor 3rd party supplier activities when required and report any corrective works arising Comply with HSE requirements as outlined within the SLA and as instructed by the company policy Report all accidents, occupational illnesses and emergencies in relevant books/documentation Ensure all contractors, under sphere of control, operate within appropriate SHE processes and client HSE standards Carry out Post Room activities including receipt, sorting and distributing incoming and outgoing post to and from mail collection points, keeping post tray names up to date, ensuring areas are tidy and that uncollected post is distributed Monitor and maintain stationery levels Deliver goods received to correct destination/person Assist with site waste and recycling arrangements Cover reception services when required Co-ordinate with Security and report any faults on access entry system where necessary Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all times Act as deputy in the absence of other team members Develop and maintain excellent client relationships, ensuring that they receive the highest standards of service delivery in relation to their operational needs Always developing relationship with the client and their teams to ensure full understanding of the clients needs Ensuring business policies and processes are effectively communicated and implemented within the contract Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and sub-contractor's activities. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met. Promoting and maintaining the core Values of CBRE In addition to the tasks mentioned above, other activities and responsibilities may be individually defined Person Specification Strong PC skills, MS Office Self-motivated and resourceful Ability to work as part of a team, as well as independent Good administrative skills Well organised and good prioritisation and planning skills Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner Minimum of 2 years' experience in a similar role Service orientated attitude combined with innovative thinking Knowledge and awareness of the facilities management industry Practical experience in working with supply partners to deliver a seamless, integrated service Customer services experience and the ability to communicate at all levels

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Electrical Bias Engineer CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Electrical Engineer to join the team located in Oxford. The successful candidate will be able to install and maintain new plant and equipment when required, ensuring that plant faults and defects are swiftly rectified. Role Summary: React to breakdown maintenance requests within the required SLA's Technical awareness of computer room/call centre/trader operations and experience of power, UPS, CPS, distribution, cooling etc Repairs to modular UPS systems Test and diagnose power quality issues including harmonic distortion using onsite power analysers Able to apply a risk focused maintenance approach and operations of plant and systems in data centres/critical environments Provide emergency response standby, call out Escalate urgent issues identified through to the Technical Services Manager Respond to work interruptions, outages or emergencies consistent with the SLA Responsibility for ensuring all critical related engineering maintenance documentation & records are kept updated Advise the Facilities Management Team of changes in critical environment requirements Must be willing to work over & above contractual hours. Undertake site surveys & produce Works Requests, Method Statements & Risk Assessments for planned works Undertake Upgrade & Install work Understand and interpret technical drawings / instructions / processes & O&M's Ensure completion of all reactive Helpdesk Requests Monitor and analyse environmental conditions, review the loading/working conditions of critical equipment regularly Ensure that financial processes are adhered to at all times Complete an incident report for all abnormal incidents affecting systems availability (draft prepared within 24 business hours of an incident) Determine the root cause and action items required to restore availability and prevent a recurrence Review and submit to the Technical Services Manager ensuring all actions are documented reviewed and completed Entering relevant quotes and remedial works onto the in-house system Experience Required: Essential 18th Edition Electrical Wiring Regulations Desirable Experience working with building management systems including fault finding and operator use Experience with VAV systems, FCU systems, passive and active chilled water circuits and chilled beams Experience and understanding of HVAC systems Understanding of a CDM process Excellent facilitation, communication skills at all levels Evidence of Excellent Customer Service Delivery Able to organise self to manage assigned tasks, determine material requirements. Experience of H & S procedures & requirements. COSHH, Working at Heights, Risk Assessment etc. Health & Safety Qualified i.e. IOSH and/or NEBOSH Testing and Inspection of Electrical systems Knowledge of emergency response/standby/call out activities and protocols Understand the monitoring of utilities and environmental programmes Be or have been an Authorised Person e.g. (AP15/12) Water hygiene L8

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Contract support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in London. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Ignore Facilities administrator / CS Admin / Facilities maintenance coordinator

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Supervisor to join the team located in Manchester! Reporting to the Lead Contract Support, the successful candidate is accountable to provide exceptional customer service and business support to contribute to the continued growth and success of the account. The Role: Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors within the site. Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover of work orders to the operational team. Understand Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business. Evaluate, review and implement continuous improvement process changes. Competent in coaching and mentoring of a small team of Helpdesk Advisors and managing performance of the team including but not limited to writing and delivering monthly one-to-one meeting with team members. Support the Management Team on training and roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures. Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs. Manage our CAFM system as key user on site including PPM records, reactives and reporting. Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. Details Monday - Friday 8am - 5pm Site Based Experience / Qualifications Strong supervisory skills Knowledge of FM industry Good customer service skills Email for more information or apply online now! EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Company Profile CBRE is a leading provider of integrated facilities and corporate real estate management services. Our mission is to realise the potential of our clients, professionals and partners by building the real estate solutions of the future. We are seeking a Workplace Porter to join our team, which is a pivotal, multi-skilled role responsible for delivering an integrated and seamless workplace experience. This position focuses on Porterage duties, providing proactive, first-class service to clients, visitors, and staff by efficiently managing meeting room set-ups, internal moves, deliveries, and general office support. This role acts as a flexible conduit between the Workplace Services team and the client, anticipating requirements and consistently exceeding service standards. Work assignments may vary, ranging from full-day focus in a single area to flexible support across multiple functions based on business needs. Role Summary: Provide an exceptional guest experience to all Jefferies staff, colleagues and any guests. Ensure safety standards are met by those delivering workplace experience services, whether CBRE employees or third-party service providers. Manage facilities and office requests, follow up on all requests upon completion and escalate recurring issues. Ensure the smooth operation of meeting room set-ups, layouts and resets in line with client service standards. Communicate and liaise with the Bookings Team on meeting room set-ups, layout changes and time slot availability. Respond promptly to ad-hoc requests and last-minute changes to meeting room set-ups and layouts. Monitor stock of meeting room equipment (including flip-chart paper) and inform Reception/Bookings of replenishment needs. Coordinate the arrival and collection of hired furniture and equipment. Report lighting faults, maintenance issues and equipment defects identified during set-ups and floor walks. Carry out cleaning duties to the required standard and site specifications, in line with cleaning schedules. Conduct daily and weekly meeting room checks to maintain a five-star standard. Support porterage activity for internal moves, deliveries and onsite events. Wear personal protective equipment as required when carrying out specific duties. Manage the opening and closing of folding walls and partition systems as part of meeting room set-ups. Work closely with the moves and changes service partner to ensure planned and reactive moves are completed efficiently and correctly. Ensure all allocated storage rooms and service areas are kept tidy and in full working order. Provide cover and support for the Audio-Visual team in their absence. Collect and deliver milk, fruit and hospitality orders to the relevant floors and departments. Audit, order and restock stationery for all floors and departments, maintaining accurate records. Assist the Engineering team where support is needed for tasks requiring two people, ensuring safe manual handling practices at all times. Maintain necessary confidentiality on all client matters and project a professional appearance at all times. Answer the telephone professionally and ensure clear communication and understanding of requirements.

Company Profile CBRE is the global leader in commercial real estate services and investment. Through our Facilities Management function, we focus on all aspects of the operations of a set of assets, providing support to Property Managers regarding repairs and investment plans. Job Title: Assistant Facilities Manager As a CBRE Facilities Coordinator, you will work with clients, vendors, and contractors to ensure that facility tasks and work orders are completed effectively and in line with established procedures. Role Summary: Work with landlords, tenants, and service providers to ensure that procedures, policies, and reporting formats are implemented and followed. Acknowledge client inquiries and collect work orders. Collect information and reports to determine performance and progress status. File work orders, proposals, department files, and other paperwork submitted by vendors. Monitor activities outside the building, including waste disposal and recycling processes. Follow instructions, correspondence, and memos, seeking clarification when required. Respond to common inquiries or complaints from clients, co-workers, and supervisors. Use existing procedures to resolve straightforward issues with limited discretion. Deliver work by following defined procedures and processes under close supervision and guidance. Contribute through clearly defined duties, methods, and tasks. Experience Required: Ability to follow basic work routines and standards in the application of work. Strong communication skills to exchange straightforward information. Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook. Strong organisational skills with an inquisitive mindset. Basic mathematical skills with the ability to calculate simple figures such as percentages, discounts, and mark-ups. DISCLAIMER This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Responsibilities and duties may change at any time to meet business needs.

Company Profile CBRE is a leading provider of integrated facilities and corporate real estate management services. Our mission is to realise the potential of our clients, professionals and partners by building the real estate solutions of the future. We are seeking a proactive and service-focused MAC Coordinator to support the delivery of Moves and Changes, occupancy management, and workplace change activities across the UK estate. The role will help coordinate move requests from start to finish, maintain accurate occupancy data, support reporting, and work closely with FM, Workplace Services, Real Estate, stakeholders, end users, and external suppliers to ensure a smooth and professional workplace experience. The role will also provide general support for ad hoc CAD requests and contribute to small project work as needed, under guidance from a senior MAC team member. Role Summary: Key responsibilities include: Supporting the MAC Lead with moves, changes, occupancy management, and minor project activity. Helping deliver UK moves from initial request through to completion, aligned with internal processes and service expectations. Maintaining and updating the Manhattan Occupancy Management system . Acting as a point of contact and escalation route for CBRE across occupancy and MAC-related processes. Building strong relationships with stakeholders across Jefferies, CBRE teams, Workplace Services, Real Estate, and end users. Reporting on occupancy information, MAC activity, and minor project progress. Assisting with test fits across the client's Real Estate portfolio Managing offsite furniture storage with external suppliers and monitoring stock levels. Ensuring delivery against contract requirements, KPIs, SLAs, and reporting obligations. Experience Required: Experience working in a similar service-focused role within a fast-paced environment. Strong customer service skills and the ability to maintain high service standards with colleagues and stakeholders. AutoCAD experience. Experience managing/coordinating workplace moves, changes and occupancy processes. Ability to manage multiple tasks at once and deliver work to agreed outcomes and deadlines. Strong administrative and reporting capability, particularly around occupancy data, MAC activities, and project progress. High level of Microsoft computer literacy, including Excel, PowerPoint, Word. Ability to build and maintain positive relationships with internal teams, client stakeholders, end users, and external suppliers. Desirable Previous experience within Banking or Professional Services environments. Experience using or maintaining an occupancy management system/desk booking tool, specifically Manhattan One/Space Scheduler Knowledge of furniture systems, reconfiguration processes, and workplace furniture stock management. Experience working in or supporting a trading floor environment. Experience managing offsite storage and liaising with external suppliers. Aptitudes Highly service-minded with a strong focus on customer experience. Self-starter who can work independently and consistently deliver to required outcomes. Numerate, accurate, and detail-focused. Confident, proactive, and able to use initiative. Flexible and able to prioritise competing tasks and deadlines. Strong verbal and written communication skills. Positive attitude and professional approach to handling general support and ad hoc tasks. Able to collaborate effectively across multiple teams, including FM, Workplace Services, Real Estate, account leadership, and client stakeholders.

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host (Part time - 3 days p/week) Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.