Evolve IT Recruitment Ltd

Our client is seeking a proactive and detail-oriented Ticketing Operations Coordinator to support ticketing operations for large scale, world-class experiences. You'll play a key role in ensuring seamless ticketing processes, from planning and system improvements to on-site delivery and stakeholder training. Key Responsibilities Contribute to the planning, development, and delivery of ticketing projects. Coordinate with internal teams and third-party providers to deliver new ticketing features and platforms. Organise and deliver training programmes and online tutorials for ticketing portals. Assist the Ticketing Manager with product set-up, testing, and website user journey flows. Act as a key contact for Hospitality and Customer Services teams, providing guidance and escalation support. Lead reviews and enhancements of ticketing systems and processes, identifying opportunities for improvement. Maintain and improve documentation for internal stakeholders. About You Experience working with systems, preferably ticketing or event systems. Knowledge of digital ticketing technologies. (Familiarity with Secutix or TixNGo are favoured) Proven ability to collaborate with internal and external stakeholders to deliver large-scale projects and system enhancements on time. Strong attention to detail, with a focus on data accuracy and customer experience. Excellent interpersonal and communication skills with the ability to build effective relationships across teams This is an exciting opportunity to be at the heart of world-renowned sporting events, working with a dynamic team to deliver outstanding experiences for spectators and stakeholders, please get in touch to discuss or email your CV to (see below)