BPM Tech

Customer Support Specialist - Moodle & Totara Expert About the Role: We're looking for an experienced Customer Support Specialist to join our team and become the vital link between our customers and technical teams. In this role, you'll resolve customer queries, troubleshoot technical issues, and deliver outstanding service that keeps our clients delighted.You'll work closely with our Consultancy and System Circles to solve complex technical challenges, ensuring our customers get the support they need, when they need/it. What We Offer Salary: £30,000 - £35,000 per annum Benefits: Bonus, 52 Hours a year protected learning, company sick pay, 60 days work from abroad if wanted, 15 hours volunteering time, holiday purchase scheme, enhanced maternity & paternity Location: Fully remote - work from anywhere in the UK or Ireland Flexibility: Enjoy the freedom of remote working while being part of a collaborative team What You'll Be Doing Resolving customer queries efficiently and professionally Troubleshooting technical issues across Moodle LMS, Moodle Workplace, and Totara platforms Collaborating with our Consultancy and System Circles to resolve complex cases Delivering exceptional customer service that exceeds expectations Managing technical support cases from initial contact through to resolution Essential Requirements To be successful in this role, you'll need: 2+ years of hands-on experience with Moodle LMS, Moodle Workplace, and Totara Proven track record in a customer support role, specifically handling complex technical cases Right to work in the UK or Ireland (this is essential - please only apply if you meet this requirement) Ideal Candidate: You're someone who combines technical expertise with excellent customer service skills. You thrive on solving problems, remain calm under pressure, and take pride in turning challenging situations into positive customer experiences. You're comfortable working independently in a remote environment while staying connected with your team. Ready to Apply? If you meet the essential criteria and are excited about this opportunity, we'd love to hear from you. Please submit your CV along with a cover letter highlighting your relevant Moodle/Totara experience and customer support achievements.

Penetration Tester - Bristol | Full-Time | Office based with Client Travel Salary: £30,000 - £65,000pa (Depending on experience) My client is a UK-based technology and cybersecurity consultancy delivering cutting-edge solutions across sectors including telecoms, finance, defence, rail, and aerospace. With expertise in cybersecurity, software development, and R&D, they work on some of the most critical and challenging projects in the UK and beyond. The Role They're looking for an experienced Penetration Tester to join their expert team in Bristol. You'll be responsible for conducting advanced penetration tests, red team exercises, and vulnerability assessments, helping clients strengthen their defences and reduce risk. What You'll Do Perform penetration testing across networks, systems, and applications Lead vulnerability assessments and red teaming activities Create detailed reports and communicate findings clearly to clients Contribute to internal research and tool development What You'll Bring 2+ years' experience in penetration testing or vulnerability assessment CHECK, Crest, or equivalent certification Strong technical understanding of networks, OS, and security tools (Metasploit, Burp Suite, Nmap, etc.) Excellent communication and problem-solving skills Nice to Have Coding/Scripting (Python, Bash, C#) Web/mobile app testing, reverse engineering, or malware analysis Audit experience (ISO27001, CTAS, CAS(T) Mentoring or leadership capability Why Apply? Join a highly skilled team tackling complex cybersecurity challenges. This role offers real technical variety, professional growth, and the chance to make a tangible impact in the cyber sector. Interested? Apply today or reach out to learn more about this opportunity.