Personal Assistant - Digital Services Location: Milton Keynes MK7 6AA (Hybrid Working) Pay Rate: 16.63 per hour Contract: 3-month Temporary Assignment Start Date: 17th August or 24th August (duration of 3-months) Are you an experienced Personal Assistant who thrives in a fast-paced executive environment? We are looking for an exceptional Personal Assistant to join the Digital Services team, providing high-level support to a Director within the senior leadership team. This is an opportunity to become a trusted partner, ensuring the smooth running of executive priorities while working at the heart of a dynamic and collaborative organisation. If you are highly organised, proactive and confident managing competing priorities, we would love to hear from you. About the Role As Personal Assistant, you will provide comprehensive executive and administrative support to a Director within Digital Services. You will be responsible for managing complex diaries, coordinating meetings and events, preparing briefing materials, recording actions and minutes, and ensuring the Director is fully supported to focus on strategic priorities. Working as part of a collaborative network of Personal Assistants, you will also share best practice, provide cover across the team when required, and contribute to delivering an outstanding support service across Digital Services. No two days will be the same, making this an ideal role for someone who enjoys variety, problem-solving and building strong working relationships with senior stakeholders. Office attendance will be required as and when business demands, there is flexibility with start and finish times within core office hours (8am to 5pm). Personal Assistant (PA) Duties: Managing a busy and complex executive diary, ensuring priorities are balanced and time is used effectively. Acting as a key point of contact for internal and external stakeholders. Coordinating meetings, workshops and events, both in person and online. Preparing agendas, briefing packs and supporting documentation. Taking accurate minutes, recording actions and ensuring timely follow-up. Organising travel, accommodation and executive expenses. Producing high-quality reports, presentations, spreadsheets and governance papers. Supporting onboarding and administrative processes for new team members. Working collaboratively with the wider Personal Assistant network to provide cover and continuously improve ways of working. Handling confidential information with professionalism, discretion and sound judgement. Requirements needed to be considered as PA: We are looking for an experienced Personal Assistant or Executive Assistant to hit the ground running, who enjoys working in a busy environment supporting senior leaders. Essential: Significant experience providing executive-level administrative support. Proven experience managing complex electronic diaries and multiple competing priorities. Outstanding organisational and time management skills. Excellent written and verbal communication skills. Confidence building relationships with stakeholders at all levels. Strong minute-taking and meeting coordination experience. Advanced Microsoft Office skills, including Outlook, Word, Excel, PowerPoint, Teams and Microsoft Copilot. Exceptional attention to detail and the ability to work accurately under pressure. A proactive approach with excellent judgement, initiative and problem-solving skills. A collaborative mindset and a commitment to delivering an outstanding service. Working within the Digital Services department, you will need to have an interest in AI and find it beneficial in the work you do. Desirable: Experience managing budgets or processing expenses. Experience organising corporate events or workshops. A background in customer service or supporting large, complex organisations. How to Apply? Apply today with your CV and tell us why you would be a great addition to our Digital Services team. Equality, Diversity & Inclusion The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks. Pertemps acts as both an employment business and an employment agency on behalf of The Open University.
Aug 03, 2026
Seasonal
Personal Assistant - Digital Services Location: Milton Keynes MK7 6AA (Hybrid Working) Pay Rate: 16.63 per hour Contract: 3-month Temporary Assignment Start Date: 17th August or 24th August (duration of 3-months) Are you an experienced Personal Assistant who thrives in a fast-paced executive environment? We are looking for an exceptional Personal Assistant to join the Digital Services team, providing high-level support to a Director within the senior leadership team. This is an opportunity to become a trusted partner, ensuring the smooth running of executive priorities while working at the heart of a dynamic and collaborative organisation. If you are highly organised, proactive and confident managing competing priorities, we would love to hear from you. About the Role As Personal Assistant, you will provide comprehensive executive and administrative support to a Director within Digital Services. You will be responsible for managing complex diaries, coordinating meetings and events, preparing briefing materials, recording actions and minutes, and ensuring the Director is fully supported to focus on strategic priorities. Working as part of a collaborative network of Personal Assistants, you will also share best practice, provide cover across the team when required, and contribute to delivering an outstanding support service across Digital Services. No two days will be the same, making this an ideal role for someone who enjoys variety, problem-solving and building strong working relationships with senior stakeholders. Office attendance will be required as and when business demands, there is flexibility with start and finish times within core office hours (8am to 5pm). Personal Assistant (PA) Duties: Managing a busy and complex executive diary, ensuring priorities are balanced and time is used effectively. Acting as a key point of contact for internal and external stakeholders. Coordinating meetings, workshops and events, both in person and online. Preparing agendas, briefing packs and supporting documentation. Taking accurate minutes, recording actions and ensuring timely follow-up. Organising travel, accommodation and executive expenses. Producing high-quality reports, presentations, spreadsheets and governance papers. Supporting onboarding and administrative processes for new team members. Working collaboratively with the wider Personal Assistant network to provide cover and continuously improve ways of working. Handling confidential information with professionalism, discretion and sound judgement. Requirements needed to be considered as PA: We are looking for an experienced Personal Assistant or Executive Assistant to hit the ground running, who enjoys working in a busy environment supporting senior leaders. Essential: Significant experience providing executive-level administrative support. Proven experience managing complex electronic diaries and multiple competing priorities. Outstanding organisational and time management skills. Excellent written and verbal communication skills. Confidence building relationships with stakeholders at all levels. Strong minute-taking and meeting coordination experience. Advanced Microsoft Office skills, including Outlook, Word, Excel, PowerPoint, Teams and Microsoft Copilot. Exceptional attention to detail and the ability to work accurately under pressure. A proactive approach with excellent judgement, initiative and problem-solving skills. A collaborative mindset and a commitment to delivering an outstanding service. Working within the Digital Services department, you will need to have an interest in AI and find it beneficial in the work you do. Desirable: Experience managing budgets or processing expenses. Experience organising corporate events or workshops. A background in customer service or supporting large, complex organisations. How to Apply? Apply today with your CV and tell us why you would be a great addition to our Digital Services team. Equality, Diversity & Inclusion The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks. Pertemps acts as both an employment business and an employment agency on behalf of The Open University.
Student Computing & Distribution Helpdesk Advisor (Temporary) Start Date: 1st September 2026 or sooner End Date: 3rd November 2026 Pay Rate: 14.16 per hour Location: Milton Keynes MK7 6AA Contract: Full-time, 37hrs per week Hours: Hours between 8am to 5pm (flexibility required) About the Role You will respond to enquiries via telephone, email, webchat and other digital channels, taking ownership of customer queries through to resolution wherever possible. Working closely with colleagues across the University, distribution partners and external suppliers, you will ensure students receive the support and course materials they need throughout their learning journey. We are looking for a proactive, customer-focused Helpdesk Advisers, you will provide first-line support to students, Associate Lecturers and colleagues, resolving a wide range of technical and course material enquiries across multiple communication channels. Whether you are helping students access their online learning platform, troubleshooting software installation issues or coordinating the delivery of study materials, you will deliver an outstanding customer experience while ensuring every interaction is handled professionally and efficiently. The University's Computing Helpdesk supports students with technical issues including account access, software, passwords and online services, operating across phone, email and webchat. Who We are Looking For This role would suit candidates with experience in: IT Helpdesk or Service Desk Support First-Line IT Support Customer Contact Centres Technical Support Advisor roles Higher Education or Student Services (desirable) Distribution or Logistics Customer Support (Desirable) Key responsibilities Provide first-line support for student and staff enquiries relating to IT systems, software and course material deliveries. Diagnose technical issues and provide first-time fixes or appropriate workarounds where possible. Support customers via telephone, email, webchat and other digital communication channels. Accurately record, manage and update enquiries using the University's VOICE customer relationship management system. Liaise with the University's distribution centre regarding dispatches, order processing and proof of delivery requests. Raise and manage delivery queries and claims with external courier partners. Work collaboratively with colleagues across the University to resolve technical and operational issues. Support testing of new systems, services and processes before implementation. Maintain and contribute to the Helpdesk knowledge base, ensuring guidance remains accurate and up to date. Support the induction and training of new team members where required. Build positive working relationships with internal stakeholders across multiple departments. Produce reports, analyse trends and identify opportunities to improve customer service and operational efficiency. Keep technical knowledge current and proactively develop your skills. About You You will enjoy solving problems, helping people and working in a fast-paced customer service environment. You will need to be organised, adaptable and able to remain calm under pressure while delivering consistently high levels of customer service. Essential Previous experience within an IT Helpdesk, Service Desk or technical customer support environment, or significant experience in a customer-facing support role. Confident written communication - a large proportion of the work is webchat and email Good IT literacy: operating systems, browsers, MS Office, basic fault-finding Able to work at pace in a measured environment and stay level-headed under pressure GCSE pass (or equivalent) in English and Maths Excellent customer service skills with the ability to build rapport with a wide range of customers. Experience organising and managing administrative processes with excellent attention to detail. Ability to prioritise workloads and respond effectively to changing demands. Good understanding of Microsoft Windows, common operating systems, web browsers and Microsoft Office applications. Ability to troubleshoot software installation issues and provide practical solutions or workarounds. Desirable Knowledge of distribution, logistics or dispatch processes. Understanding of Higher Education or student support services. Awareness of GDPR, Freedom of Information and data protection legislation. Apply Today If you are passionate about technology, enjoy helping customers and want to build your career within one of the UK's leading universities, we would love to hear from you. How to Apply? Please click 'Apply' and submit your most up-to-date CV. Equality, Diversity & Inclusion The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks. Pertemps acts as both an employment business and an employment agency on behalf of The Open University.
Jul 31, 2026
Full time
Student Computing & Distribution Helpdesk Advisor (Temporary) Start Date: 1st September 2026 or sooner End Date: 3rd November 2026 Pay Rate: 14.16 per hour Location: Milton Keynes MK7 6AA Contract: Full-time, 37hrs per week Hours: Hours between 8am to 5pm (flexibility required) About the Role You will respond to enquiries via telephone, email, webchat and other digital channels, taking ownership of customer queries through to resolution wherever possible. Working closely with colleagues across the University, distribution partners and external suppliers, you will ensure students receive the support and course materials they need throughout their learning journey. We are looking for a proactive, customer-focused Helpdesk Advisers, you will provide first-line support to students, Associate Lecturers and colleagues, resolving a wide range of technical and course material enquiries across multiple communication channels. Whether you are helping students access their online learning platform, troubleshooting software installation issues or coordinating the delivery of study materials, you will deliver an outstanding customer experience while ensuring every interaction is handled professionally and efficiently. The University's Computing Helpdesk supports students with technical issues including account access, software, passwords and online services, operating across phone, email and webchat. Who We are Looking For This role would suit candidates with experience in: IT Helpdesk or Service Desk Support First-Line IT Support Customer Contact Centres Technical Support Advisor roles Higher Education or Student Services (desirable) Distribution or Logistics Customer Support (Desirable) Key responsibilities Provide first-line support for student and staff enquiries relating to IT systems, software and course material deliveries. Diagnose technical issues and provide first-time fixes or appropriate workarounds where possible. Support customers via telephone, email, webchat and other digital communication channels. Accurately record, manage and update enquiries using the University's VOICE customer relationship management system. Liaise with the University's distribution centre regarding dispatches, order processing and proof of delivery requests. Raise and manage delivery queries and claims with external courier partners. Work collaboratively with colleagues across the University to resolve technical and operational issues. Support testing of new systems, services and processes before implementation. Maintain and contribute to the Helpdesk knowledge base, ensuring guidance remains accurate and up to date. Support the induction and training of new team members where required. Build positive working relationships with internal stakeholders across multiple departments. Produce reports, analyse trends and identify opportunities to improve customer service and operational efficiency. Keep technical knowledge current and proactively develop your skills. About You You will enjoy solving problems, helping people and working in a fast-paced customer service environment. You will need to be organised, adaptable and able to remain calm under pressure while delivering consistently high levels of customer service. Essential Previous experience within an IT Helpdesk, Service Desk or technical customer support environment, or significant experience in a customer-facing support role. Confident written communication - a large proportion of the work is webchat and email Good IT literacy: operating systems, browsers, MS Office, basic fault-finding Able to work at pace in a measured environment and stay level-headed under pressure GCSE pass (or equivalent) in English and Maths Excellent customer service skills with the ability to build rapport with a wide range of customers. Experience organising and managing administrative processes with excellent attention to detail. Ability to prioritise workloads and respond effectively to changing demands. Good understanding of Microsoft Windows, common operating systems, web browsers and Microsoft Office applications. Ability to troubleshoot software installation issues and provide practical solutions or workarounds. Desirable Knowledge of distribution, logistics or dispatch processes. Understanding of Higher Education or student support services. Awareness of GDPR, Freedom of Information and data protection legislation. Apply Today If you are passionate about technology, enjoy helping customers and want to build your career within one of the UK's leading universities, we would love to hear from you. How to Apply? Please click 'Apply' and submit your most up-to-date CV. Equality, Diversity & Inclusion The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks. Pertemps acts as both an employment business and an employment agency on behalf of The Open University.
Student Fees Adviser (Temporary) Start Date: 24th August 2026 End Date: 16th October 2026 Pay Rate: 13.45 Fully onsite for training (1-2 weeks) then x1 a month on campus Milton Keynes, MK7 6AA Full-time, 37hrs per week: Monday-Friday working pattern, 9:00am-5:00pm (4:30pm finish on Fridays). Do you have a background in customer service and administration? Are you confident speaking with customers over the phone and helping them navigate processes? If so, we would love to hear from you. We are looking for Student Fees Advisers to join The Open University's Student Fees team, supporting a new project that helps students understand their funding options and complete their applications successfully. Duties: Supporting students with their fee and funding applications, via phone. Guiding students through the application process and explaining eligibility requirements. Completing administrative tasks and updating student records accurately on the CRM systems. Managing call-backs and responding to enquiries within agreed service levels. Handling confidential information securely and in line with data protection requirements. Working closely with colleagues to deliver an excellent student experience. Supporting the team with any additional administrative tasks. Requirements: Comfortable and confident speaking with customers over the phone and building rapport. Excellent communication skills. Previous experience in an office environment providing customer service and administration support. Strong organisational skills with excellent attention to detail. Confident using Microsoft Office and CRM systems. Able to work accurately in a fast-paced environment and manage competing priorities. A positive attitude with a genuine desire to help people. If you are passionate about delivering outstanding customer service and want to make a real difference to students starting their educational journey, we'd love to hear from you. How to Apply? Please click 'Apply' and submit your most up-to-date CV. Equality, Diversity & Inclusion The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks. Pertemps acts as both an employment business and an employment agency on behalf of The Open University.
Jul 31, 2026
Seasonal
Student Fees Adviser (Temporary) Start Date: 24th August 2026 End Date: 16th October 2026 Pay Rate: 13.45 Fully onsite for training (1-2 weeks) then x1 a month on campus Milton Keynes, MK7 6AA Full-time, 37hrs per week: Monday-Friday working pattern, 9:00am-5:00pm (4:30pm finish on Fridays). Do you have a background in customer service and administration? Are you confident speaking with customers over the phone and helping them navigate processes? If so, we would love to hear from you. We are looking for Student Fees Advisers to join The Open University's Student Fees team, supporting a new project that helps students understand their funding options and complete their applications successfully. Duties: Supporting students with their fee and funding applications, via phone. Guiding students through the application process and explaining eligibility requirements. Completing administrative tasks and updating student records accurately on the CRM systems. Managing call-backs and responding to enquiries within agreed service levels. Handling confidential information securely and in line with data protection requirements. Working closely with colleagues to deliver an excellent student experience. Supporting the team with any additional administrative tasks. Requirements: Comfortable and confident speaking with customers over the phone and building rapport. Excellent communication skills. Previous experience in an office environment providing customer service and administration support. Strong organisational skills with excellent attention to detail. Confident using Microsoft Office and CRM systems. Able to work accurately in a fast-paced environment and manage competing priorities. A positive attitude with a genuine desire to help people. If you are passionate about delivering outstanding customer service and want to make a real difference to students starting their educational journey, we'd love to hear from you. How to Apply? Please click 'Apply' and submit your most up-to-date CV. Equality, Diversity & Inclusion The Open University is committed to equality, diversity and inclusion which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all in our OU community can reach their potential. We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We strive to recruit, retain and develop the careers of a diverse pool of students and staff, and particularly encourage applications from all underrepresented groups. We also aspire to make The Open University a supportive workplace for all through our policies, services and staff networks. Pertemps acts as both an employment business and an employment agency on behalf of The Open University.
