Gecko Travel Recruitment

Gecko Travel Recruitment are delighted to be working with an award-winning travel business who are recruiting a Guest Services Executive to join their team. The Role: As Guest Services Executive , you will be the first point of contact for guests, handling queries across phone, email and social media. You will deliver exceptional customer support, ensure communication meets brand standards, and respond with empathy and professionalism to resolve issues efficiently. This role also includes participation in the 24/7 emergency support rota. You Will Have: • Customer service experience, ideally within the travel industry • Excellent verbal and written communication skills • Strong letter-writing and guest correspondence ability • Calm, patient, and empathetic manner with high discretion • Confidence using communication platforms and software systems • Ability to multitask, prioritise and work well under pressure • Collaborative mindset and confidence dealing with internal and external stakeholders Additional Info: • Salary £23,850 • Excellent training provided • Hybrid working - 3 days in the office in Essex (near Thurrock) and 2 days working from home • Wednesdays mandatory in the office • Working pattern: 5 days across Monday-Saturday (09:00-17:30 Mon-Fri, 09:00-17:00 Sat) • Amazing company benefits including generous travel discounts, incremental annual leave entitlement and day off on your birthday, retail, gym and cinema discounts, health cash back and more. Apply with your CV quoting GTR1800 If you don't hear from us within 7 days, unfortunately your application hasn't been successful this time.

Gecko Travel Recruitment are delighted to be working with this Specialist Tour Operator who are looking for a Travel Administrator to join their team on a permanent basis. No previous travel industry experience is necessary, however a passion for travel is advantageous. As Travel Administrator you will provide administrative support to the Customer Experience team, ensuring a smooth and timely customer journey. It also plays a key part in maintaining accurate customer information while building a strong foundation for future development within the business. You will have: A passion for giving outstanding customer care Excellent communication skills, both written and spoken The ability to communicate in a friendly and confident manner, primarily in writing but also over the phone High attention to detail The ability to work well in a team Previous travel industry experience (advantageous but not essential) Additional Info: Salary 24,570 Fully office based Full training and development provided Excellent company benefits Monday to Friday, 9:00-17:30 Staff trips and discounts for you, close friends, and family Annual salary reviews, company pension scheme, and enhanced family leave

Gecko Travel Recruitment are delighted to be working with this Specialist Tour Operator who are looking for a Travel Consultant to join their team on a permanent basis. As Travel Consultant you will be dedicated to delivering unforgettable adventure holiday experiences for both new and returning customers. We're seeking someone with a passion for travel and/or cycling, alongside strong customer service and sales skills. No prior travel industry experience is required as full training will be provided. The role: Handling sales enquiries and customer queries via phone, email, and live chat Managing and processing bookings, including reservations for unconfirmed trips Proactively following up on sales prospects and opportunities Finalising trip arrangements with customers, partners, guides, and suppliers Processing customer balances and payments You will have: A passion for travel or adventure holidays Excellent communication skills, both written and spoken Strong IT literacy and ability to use booking/sales systems Proven background in sales and/or customer service High attention to detail with the ability to work under pressure A proactive, enthusiastic, and professional approach Previous travel industry experience (advantageous but not essential) Additional Information: Salary (phone number removed) (depending on experience) Fully office-based with some flexibility for hybrid working after induction Full training and development provided Monday to Friday, 9:00-17:30 Staff trips and discounts for you, close friends, and family Fabulous employee social events Great company benefits This is a fantastic opportunity to work for a well-established Adventure Tour Operator where there is a real family feel, and where employees are supported, valued, and encouraged to grow.