Intuition IT Solutions Ltd

HYBRID ROLE - 3 Days onsite German + English Speaker - Must JD for the role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction Skills required Technical Service Desk background Familiarity with ServiceNow Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese Excellent Customer service skills. Demonstrate ability to troubleshoot and research application issues. Ability to explain technical information to End Users with effective verbal and written communication. Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly. Adhere to Service Desk processes and procedures. Present a positive, effective, and flexible contribution to achieving team targets and objectives. Highly effective Team player: Openly and willingly shares ideas, knowledge, and expertise. Communicates constructively. Willingness to learn new skills and be open to consider different ideas and alternatives

Skill Matrix- Total IT Lead Control & Protection System Application Engineer Control & Protection Systems for VSC based HVDC transmission schemes, including MMC converter technology HVDC Control & Protection systems Lead the HVDC control and protection system design for LCC and/or VSC HVDC schemes Control System & Protection Design Advanced Modelling & Simulation System Testing & Commissioning Process Improvement & Operational Excellence Minimum 7 years in HVDC control and protection system design HVDC Control, Protection, and Sequencing strategies Dynamic performance studies and system modelling for VSC-HVDC schemes Proficiency in PSCAD and MATLAB/Simulink Required Qualifications & Skills- Education: Degree in Electronics/Electrical Engineering or equivalent proven experience in HVDC systems. Experience: Minimum 7 years in HVDC control and protection system design. Technical Expertise: HVDC Control, Protection, and Sequencing strategies. Dynamic performance studies and system modelling for VSC-HVDC schemes. Proficiency in PSCAD and MATLAB/Simulink. Leadership & Communication: Strong technical leadership experience. Ownership of technical discussions and ability to develop strong client relationships.

Skill Matrix: Lead Control & Protection System Application Engineer Control & Protection Systems for VSC based HVDC transmission schemes, including MMC converter technology HVDC Control & Protection systems Lead the HVDC control and protection system design for LCC and/or VSC HVDC schemes Control System & Protection Design Advanced Modelling & Simulation System Testing & Commissioning Process Improvement & Operational Excellence Minimum 7 years in HVDC control and protection system design HVDC Control, Protection, and Sequencing strategies Dynamic performance studies and system modelling for VSC-HVDC schemes Proficiency in PSCAD and MATLAB/Simulink System Studies- PSCAD, RSCAD, FACTS, Harmonic Analysis

Certification requirements: GCP (Mandatory) ITIL Foundation (Preferred) Skills required Experience in migrating contact centres to Genesys Cloud CX. Should be Hands on in Genesys Cloud enablement, configuration, and support. Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. Should be hands on in Genesys Architect Call flows, IVRs, skills, permissions, roles, routing, queues etc. Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Genesys API's integration with 3rd party solutions and CRMs like Salesforce etc. Candidate should have knowledge on Engineering, consultation and be able to assist with day-to-day; operational activities on Genesys Cloud CX. Provide Tier 3 support during critical incidents as necessary Participate and lead ongoing technology research and strategic planning for contact center services Perform some Genesys infrastructure maintenance work; some after-hours z6/work is required Flexibility to work across different time zones Resource should be flexible for working in NA Shift Projects as well.

We are seeking an experienced Payments Architect with strong expertise in Low Value Domestic Payment Systems to lead the design, evolution, and governance of critical UK payment platforms. The successful candidate will have deep knowledge of domestic payment schemes including BPRS, FPS, BACS, ICS, and CASS , with hands-on experience supporting payment infrastructure, integrations, and architectural transformations. This role will involve working closely with business stakeholders, engineering teams, operations, and third-party vendors to ensure secure, scalable, and resilient payment solutions are delivered across the organisation. Key Responsibilities Define and maintain architecture roadmaps for UK Low Value Domestic payment systems. Lead solution design and architectural governance across payment platforms. Design and support integrations for BACS, FPS, ICS, CASS, and BPRS payment flows. Provide expertise in payment processing, message flows, settlement, reconciliation, and operational resilience. Support and oversee Moves, Adds, Changes (MACs) within payment environments. Design and manage secure file signing and encryption solutions for payment file transmission. Collaborate with infrastructure, security, and development teams to ensure compliance with regulatory and security requirements. Drive modernization initiatives and payment platform enhancements. Produce high-quality architecture documentation, design standards, and technical governance artefacts. Support incident resolution and root cause analysis for critical payment services. Required Skills & ExperienceEssential Extensive experience as a Payments Architect within banking or financial services. Strong knowledge of UK Low Value Domestic payment schemes: BPRS Faster Payments Service (FPS) BACS Image Clearing System (ICS) Current Account Switching Service (CASS) Experience with payment platform architecture, integration, and transformation programmes. Strong understanding of payment operations, settlement processes, and transaction life cycles. Experience managing and supporting MAC (Moves, Adds & Changes) activities. Hands-on experience with file signing, encryption, and secure payment file transmission . Ability to engage with senior stakeholders and translate business requirements into technical solutions. Strong documentation and governance experience.

Senior ServiceNow Developer (x2) Location: London, UK Working Model: Hybrid Security Clearance: Active SC Clearance required (must already hold valid SC Clearance) Experience: 6-10 years Role Overview We are seeking two experienced Senior ServiceNow Developers to join a high-profile programme based in London. The successful candidates will have a strong track record of delivering ServiceNow solutions across ITSM, ITOM, and CMDB environments, working closely with stakeholders, architects, and technical teams to design, develop, and optimise ServiceNow capabilities. This is an excellent opportunity to work on complex enterprise-scale ServiceNow implementations within a secure environment, supporting digital transformation and service management initiatives. Key Responsibilities Design, develop, configure, and support ServiceNow solutions across ITSM, ITOM, and CMDB modules. Build and maintain workflows, integrations, custom applications, business rules, client scripts, and UI policies. Support CMDB design, data modelling, governance, and data quality initiatives. Implement and enhance Discovery, Service Mapping, Event Management, and other ITOM capabilities. Collaborate with business stakeholders to gather requirements and translate them into technical solutions. Participate in technical design workshops and provide best-practice recommendations. Troubleshoot and resolve platform issues while ensuring optimal performance and scalability. Support ServiceNow upgrades, releases, testing, and deployment activities. Produce and maintain technical documentation and knowledge transfer materials. Mentor junior developers and contribute to platform governance and development standards. Required Skills & Experience 6-10 years of experience delivering ServiceNow projects in enterprise environments. Strong hands-on experience with: ITSM ITOM (Discovery, Service Mapping, Event Management preferred) CMDB design and administration Expertise in ServiceNow Scripting, including JavaScript, Business Rules, Script Includes, Client Scripts, and Flow Designer. Experience integrating ServiceNow with third-party applications and enterprise systems. Strong understanding of ServiceNow development best practices and platform architecture. Experience working in Agile delivery environments. Excellent communication and stakeholder management skills. Essential Requirements Active SC Clearance (mandatory). Ability to work in a hybrid model with regular attendance in London. Strong problem-solving and analytical skills. Eligible to work in the UK.

ServiceNow Developer/Senior ServiceNow Developer (SC Cleared) We are looking for experienced ServiceNow Developers and Senior ServiceNow Developers to join a high-profile project. The ideal candidate will have hands-on experience delivering ServiceNow solutions across ITSM, ITOM, and CMDB modules. Key Responsibilities Design, develop, configure, and customize ServiceNow applications and workflows. Implement and support ServiceNow ITSM, ITOM, and CMDB solutions. Develop integrations, automation, and platform enhancements. Collaborate with stakeholders to gather requirements and deliver scalable solutions. Perform troubleshooting, testing, and deployment activities. Ensure adherence to ServiceNow best practices and development standards. Required Skills & Experience 3-10 years of ServiceNow development experience. Strong hands-on expertise in ITSM, ITOM, and CMDB. Experience with JavaScript, ServiceNow Scripting, workflows, integrations, and platform customization. Good understanding of ServiceNow architecture and administration. Strong problem-solving and communication skills. Mandatory Requirement Active SC Clearance (Security Clearance) is required. Candidates must already hold valid SC Clearance.

Key Responsibilities: Develop, configure, and support integrations between SAP SuccessFactors and third-party systems such as ADP, Payroll, ERP, and Finance applications. Design and build interfaces using SuccessFactors Integration Center, OData APIs, SAP CPI/BTP Integration Suite, and Middleware tools. Perform data mapping, transformation, validation, and troubleshooting of inbound/outbound interfaces. Support end-to-end testing, defect resolution, and deployment activities. Collaborate with business, functional, and technical teams to gather requirements and deliver integration solutions. Ensure data integrity, security, and compliance across integrated systems. Required Skills: Strong experience in SAP SuccessFactors integrations. Hands-on experience with SAP CPI/BTP Integration Suite. Knowledge of SuccessFactors APIs, OData, Integration Center, and Employee Central. Experience with data mapping, transformation, and validation. Understanding of payroll integrations (ADP, SAP Payroll, or third-party payroll systems). Good knowledge of XML, JSON, REST/SOAP web services. Strong troubleshooting and communication skills.

Pricing & Market Data (Migration Specialist) The Opportunity We are seeking a high-calibre Technical Lead to own the evolution of our pricing ecosystem. You will work closely with the Architect on migration from Gresham Asset Control to Prime EDM (Cloud) including implement features that meet business needs and are aligned with strategic objectives. You will sit at the intersection of Trading, Supply, and Technology, ensuring our desks have the high-fidelity data needed to move global energy markets. Core Responsibilities Legacy-to-Cloud Migration: Lead the technical execution of the move to Prime Cloud Service. You will be responsible for mapping Legacy Gresham schemas to the new Prime data model while maintaining data lineage and auditability. Customization Engineering: Directly manage the implementation of critical STS business logic, pricing mechanisms and complex curve remarking. Project Sizing & Strategy: Provide expert estimates on project duration, technical debt, and resource requirements. You will define the "Definition of Done" for the migration. Stakeholder Face-off: Drive technical discussions with Front Office Traders, Quants, and Risk Managers to translate complex business needs into scalable technical specs. Technical Governance: Own the ETL pipelines and data parsers. Ensure the system is capable of handling increasing volumetric data demands without compromising latency. Mentorship & Hiring: Define the technical bar for the team. You will suggest the ideal skill mix for new hires and mentor existing engineers in EDM best practices. Team management: Proven team leadership/supervisory experience Required Experience & Technical Skillset Proven Track Record: At least 8-10 years in technical roles, with 2+ years in a Lead capacity within Commodities Trading (Oil, Gas, or Power). Technology Stack: Deep Mastery: Gresham Asset Control (Legacy) and Prime EDM. Architecture: Cloud-native migrations (AWS/Azure), API design, and SQL/NoSQL performance tuning. Scripting: Python (preferred) or Java for custom business logic and automation. Pricing Logic: Strong understanding of EOD (End of Day) vs. Real Time pricing, forward curve construction, and basis risk calculations. Agile Leadership: Experience driving delivery within Azure DevOps environments using SCRUM or Kanban. Preferred Qualifications Previous experience in a "Greenfield" migration or a major vendor-to-vendor system swap. Familiarity with other market data providers (eg, Bloomberg, Refinitiv, Platts, Argus). A "Build-First" mindset: The ability to decide when to use out-of-the-box Prime functionality vs. building custom modules.

Role: Cloud Native Developer AWS/TDD/Python Rate: 375.00£/day inside IR35 Location: London 2 days in office Start date: ASAP Key Accountabilities Development of Cloud Native APIS on AWS using TDD and Python Design and deliver low level diagrams Design contracts and maintain API versions, ensuring compatibility whenever possible Skills 3+ years of experience with AWS API Gateway, AWS Lambdas and AWS Glue using Python 3, Java experience is a plus Contract testing and TDD Advanced Data Modelling and Analysis: design contracts and utilize contracts from 3rd parties in XSD, OpenAPI and other related formats Experience developing and analysing both SQL and NoSQL databases Programming & Advanced Computing: Skilled at Object Oriented or functional programming experience in Python. Familiar with Linux/Unix Shell Scripting and GitHub - knowledge or experience with Mulesoft is a plus Secure coding and Python best practices

Role & Responsibilities Possess 18-20 years of work experience at a reputable Data & AI services firm. Outstanding written and verbal communication skills, with a flair for compelling storytelling. Demonstrable experience in delivering Microsoft Fabric data foundations for clients. Design & Implement Microsoft Fabric Data Architecture: Architect and implement scalable, reliable end-to-end data solutions using Azure/Microsoft Fabric services, covering data lakes, data warehouses, and ETL/ELT pipelines. Data Modelling & Integration: Develop and maintain robust data models, integrate internal and external data sources, and enable seamless data movement and interoperability across platforms and teams. Data Governance & Security: Establish strong DG frameworks, ensure compliance with legal and regulatory requirements (using multiple tools), and implement security best practices such as access control, data masking, and audit logging. Continually analyse data workloads, tune performance, optimise the use of Fabric/Azure resources, and proactively address bottlenecks to ensure efficient and cost-effective data operations. Demonstrated ability to create Data & AI solutions for enterprise clients and lead architecture teams by promoting standards and best practices aligned with enterprise strategy. Engage with business and technology stakeholders, collect necessary information, comprehend client expectations, clarify details through workshops, and propose and discuss optimal solutions. Ability to quickly manage and troubleshoot any escalated issues related to Data & AI delivery. The ability to conduct data landscape assessments and rationalise portfolios for tools or platforms. You should be able to provide solutions for modernising, migrating, and integrating applications on cloud, using industry best practices. Work closely with the pre-sales, account, and sales teams, providing support throughout all phases of Data & AI deal pursuits and expand existing projects. You Must Posses Drive meaningful customer conversations and achieve positive business outcomes. Prior experience in collaborating with Account Executives and Architects from Microsoft. Understanding of the Agile methodology for development and execution. Maintains an active learning approach, staying current with industry trends, and applying these insights to develop solutions, initiate new projects, and shape capability roadmaps. Contribute to the development of solutions and automation accelerators, and mentor emerging Data & AI talent. Adept at recruiting top-tier Data & AI practitioners. Willing to travel up to 10 to 20% of the time, primarily within the UK and sometimes within Europe. Hybrid - 4 days/week onsite

Voice solutions architect delivering end-to end project management, design and implementation of enterprise voice solutions including IVR, cloud based contact centers and intelligent call routing. Consulting with all business functions to deliver cost effective, user centric solutions. Skilled in stakeholder engagement, vendor coordination, and translating business requirements into robust technical solutions, whilst adhering to strict regulatory requirements pharmaceutical standards. Migration of contact centers from Legacy platforms to Genesys cloud solutions Disentanglement of Consumer Healthcare voice services to comprising of design, project management and implementation of new solutions for shared services, contact center and corporate voice applications. Integration of Salesforce and ServiceNow CRM solutions with Genesys cloud contact center. Development of Customer Experience Solutions business within the UK, Ireland and Europe for existing and new multi national client accounts. Selling a range of services within the Customer Experience Solutions portfolio including: Contact Centre Access (CCA) - Inbound geographic/non geographic access numbers and management portal. Hosted services: Network Interactive Voice Response (N-IVR), Network Contact Manager (NCM) based on Genesys Voice Portal and Cisco ICM technologies. Cloud services: Flexible Contact Centre (FCC) based on Enghouse and Managed Contact Center (MCC) based on Cisco and Genesys technology platforms. Dedicated/Tailored services: Managed Contact Centre Premium (MCCP) based on Cisco UCCE/UCCX, Avaya ACM/AACC/Elite and Genesys technology platforms. Consistently meeting and exceeding targets year on year Forged business relationships and development through Channel & Partners Pipeline development to ensure future revenue growth and pull through business with qualified opportunities. Delivery of presentations/marketing collateral to raise awareness and updates on Customer Contact Solutions both internally and externally. Hybrid: 2 days/week onsite in London

Solid ERP and preferably D365 HR and AX 2012 functional experience Experience working on key HR module areas Experience on at least 3-4 end to end implementation projects and awareness typical implementation methodologies for Dynamics projects Knowledge and experience of managing D365 Finance HR data migration Excellent communication skills, along with good analysis and documentation skills A positive and can-do approach Experience working in a collaborative environment Advanced use of Microsoft Project, Excel, Word, and Visio Ability to work remotely and on customer site; regular travel expected Appropriate Microsoft Dynamics 365 certifications Experience using DevOps for tracking deliverables, risks, and issues Complete knowledge on various supply chain module enquiry tools and reports Have led a team to deliver a project module solution and deliverable Resources must be UK based and eligible for NPPV level 3 security clearance Location: should be prepared to work onsite in Lincolnshire, 1-2 days p/week