Intuition IT Solutions Ltd

Job Description: We are seeking an experienced Application/System Architect to design and lead the architecture of our next-generation conversational AI voice platform. This role will be pivotal in shaping how we modernize customer interactions, moving from Legacy IVR to intelligent, natural language-driven experiences. The ideal candidate will have deep expertise in enterprise system design, contact center technologies, and AI/ML-enabled voice applications, with a proven ability to balance innovation, scalability, and resilience. Technical Expertise: Strong background in contact center platforms (CCaaS/IVR) and conversational AI/NLP technologies Proficiency with cloud platforms (ideally AWS) and modern architecture paradigms (microservices, APIs, event-driven design) Ability to communicate complex architectural concepts and trade-offs to executive, technical, and non-technical stakeholders Familiarity with speech recognition, text-to-speech, dialog orchestration and AI/ML pipelines Expertise in designing and guiding large-scale software programs using SAFe Agile methodologies Proficiency in leading software planning, estimation, and setting technical direction for distributed teams Skilled at reducing deployment complexity through standardization, automation, and ephemeral infrastructure design Qualifications: 8+ years of hands-on architecture experience in designing voice-based enterprise applications Deep experience in application/system architecture, preferably within large-scale enterprise environments Proven track record of engineering leadership and delivering technology solutions in a fast-paced, global environment Strong organizational, interpersonal, and influencing skills, with a collaborative mindset Experience using customer and usability feedback to drive continuous product and platform improvements Hybrid- 2-3 days/Week

Role: Cloud Native Developer AWS/TDD/Python Rate: 375.00£/day inside IR35 Location: London 2 days in office Start date: ASAP Key Accountabilities Development of Cloud Native APIS on AWS using TDD and Python Design and deliver low level diagrams Design contracts and maintain API versions, ensuring compatibility whenever possible Skills 3+ years of experience with AWS API Gateway, AWS Lambdas and AWS Glue using Python 3, Java experience is a plus Contract testing and TDD Advanced Data Modelling and Analysis: design contracts and utilize contracts from 3rd parties in XSD, OpenAPI and other related formats Experience developing and analysing both SQL and NoSQL databases Programming & Advanced Computing: Skilled at Object Oriented or functional programming experience in Python. Familiar with Linux/Unix Shell Scripting and GitHub - knowledge or experience with Mulesoft is a plus Secure coding and Python best practices

Owning the document compliance process, liaising with various stakeholders within the wider business to obtain sign off and approval. Work with the Underwriting and Product Management areas to continually assess and develop our wordings are market comparable as a minimum standard. Responsible for writing, updating and delivering wording changes, including working with stakeholders to achieve delivery Lead the annual wording reviews, including ownership of any actions required Assist Head of Commercial Direct Underwriting and Head of Commercial Direct Underwriting Development in ensuring product wordings are maintained and developed in line with strategic, regulatory and statutory developments. Responsible for maintaining a centralised log of all changes to wordings, to ensure we comply with all internal control processes What you'll need: Expertise in drafting, updating, and reviewing insurance policy wordings to ensure market competitiveness and compliance Strong knowledge of regulatory, statutory, and internal control requirements Skilled in leading annual wording reviews and delivering changes in collaboration with stakeholders Experience maintaining centralised records of wording updates to support governance and audit Attention to detail and written communication skills Ability to align product wordings with strategic and regulatory developments Occasional visit to customer site.

Knowledge & Skills Hands-on experience on complex design and knowledge of Oracle BRM (7.5 or later), with good knowledge of end to end BSS practices and on specific areas like Customer Management, Pricing, Rating, Billing, Invoicing, Adjustments, Payments, Collections and G/L. Strong technical skills. In particular BRM with knowledge of Java, Tomcat, Unix and PL/SQL Scripting. Understanding of BRM application, covering all aspects of the application, configuration, operations, data model concepts, core processes, integration APIs. Domain knowledge on Pre-paid, Post-paid Billing areas for ISP, Broadband, GSM, IPTV, GPRS service providers. Understanding the desired business outcomes and priorities. Knowledge of Mediation and Payments will be beneficial. We can get you up to speed. Note: 3 days in office/week -Newbury

Role & Responsibilities Possess 18-20 years of work experience at a reputable Data & AI services firm. Outstanding written and verbal communication skills, with a flair for compelling storytelling. Demonstrable experience in delivering Microsoft Fabric data foundations for clients. Design & Implement Microsoft Fabric Data Architecture: Architect and implement scalable, reliable end-to-end data solutions using Azure/Microsoft Fabric services, covering data lakes, data warehouses, and ETL/ELT pipelines. Data Modelling & Integration: Develop and maintain robust data models, integrate internal and external data sources, and enable seamless data movement and interoperability across platforms and teams. Data Governance & Security: Establish strong DG frameworks, ensure compliance with legal and regulatory requirements (using multiple tools), and implement security best practices such as access control, data masking, and audit logging. Continually analyse data workloads, tune performance, optimise the use of Fabric/Azure resources, and proactively address bottlenecks to ensure efficient and cost-effective data operations. Demonstrated ability to create Data & AI solutions for enterprise clients and lead architecture teams by promoting standards and best practices aligned with enterprise strategy. Engage with business and technology stakeholders, collect necessary information, comprehend client expectations, clarify details through workshops, and propose and discuss optimal solutions. Ability to quickly manage and troubleshoot any escalated issues related to Data & AI delivery. The ability to conduct data landscape assessments and rationalise portfolios for tools or platforms. You should be able to provide solutions for modernising, migrating, and integrating applications on cloud, using industry best practices. Work closely with the pre-sales, account, and sales teams, providing support throughout all phases of Data & AI deal pursuits and expand existing projects. You Must Posses Drive meaningful customer conversations and achieve positive business outcomes. Prior experience in collaborating with Account Executives and Architects from Microsoft. Understanding of the Agile methodology for development and execution. Maintains an active learning approach, staying current with industry trends, and applying these insights to develop solutions, initiate new projects, and shape capability roadmaps. Contribute to the development of solutions and automation accelerators, and mentor emerging Data & AI talent. Adept at recruiting top-tier Data & AI practitioners. Willing to travel up to 10 to 20% of the time, primarily within the UK and sometimes within Europe. Hybrid - 4 days/week onsite

Purpose of Role To develop Product Writer schemes for Commercial insurance products enabling customer and business value to be realised. The role holder will for the development life cycle, including internal systems, software house changes, scheduled releases, new products, product changes, bugs and incidents. Key Accountabilities Work in a squad alongside Pricing and Underwriting analysts, Test Engineers, fellow Product Writers and the Product Owner. Develop relationships with internal and external stakeholders. Construct, review, perform technical analysis and provide feedback on User Stories during Story Refinement. Contribute to planning, managing and resolving conflicts with other development activities throughout the life of the project/change to ensure delivery against business priorities. Design and code Polaris ProductWriter logic to integrate products with third party proprietary systems, ensuring efficient use of coding in order to minimise quote response times. Design and code Polaris ProductWriter logic to deliver rating, footprint and point of sale documentation requirements for packaged and Commercial Vehicle product lines. Design, implement and manage the process for cyclical production releases for internal and external production systems. Lead requirements gathering and solution design for new functionality with third party providers, integrators and aggregators. Support for Test teams, project warranty and incident management processes. Review all faults identified, to a level where the underlying issue is understood, recorded and resolution is managed through to completion. Initiate and lead internal review with key stakeholders (eg Underwriting/Pricing/IT/Exec) regarding mandatory industry level changes, implement a timeline for resolution and manage responses. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the company risk framework. Key Competencies/level Business: Project Management Level 1, working knowledge of general insurance products, particularly commercial lines Technical: Competent working knowledge of the host policy administration systems and/or competent in Polaris ProductWriter, working knowledge of development methodologies, experience in analysing insurance products, understanding underwriting rules and complex pricing algorithms to a level where underlying requirements can be developed or configured to deliver the required solution. PEF: Achieve Excellence level 3, Influencing Level 2, Collaborating for Success Level 2, Understanding Issues Level 2 Hybrid- 3days onsite

Voice solutions architect delivering end-to end project management, design and implementation of enterprise voice solutions including IVR, cloud based contact centers and intelligent call routing. Consulting with all business functions to deliver cost effective, user centric solutions. Skilled in stakeholder engagement, vendor coordination, and translating business requirements into robust technical solutions, whilst adhering to strict regulatory requirements pharmaceutical standards. Migration of contact centers from Legacy platforms to Genesys cloud solutions Disentanglement of Consumer Healthcare voice services to comprising of design, project management and implementation of new solutions for shared services, contact center and corporate voice applications. Integration of Salesforce and ServiceNow CRM solutions with Genesys cloud contact center. Development of Customer Experience Solutions business within the UK, Ireland and Europe for existing and new multi national client accounts. Selling a range of services within the Customer Experience Solutions portfolio including: Contact Centre Access (CCA) - Inbound geographic/non geographic access numbers and management portal. Hosted services: Network Interactive Voice Response (N-IVR), Network Contact Manager (NCM) based on Genesys Voice Portal and Cisco ICM technologies. Cloud services: Flexible Contact Centre (FCC) based on Enghouse and Managed Contact Center (MCC) based on Cisco and Genesys technology platforms. Dedicated/Tailored services: Managed Contact Centre Premium (MCCP) based on Cisco UCCE/UCCX, Avaya ACM/AACC/Elite and Genesys technology platforms. Consistently meeting and exceeding targets year on year Forged business relationships and development through Channel & Partners Pipeline development to ensure future revenue growth and pull through business with qualified opportunities. Delivery of presentations/marketing collateral to raise awareness and updates on Customer Contact Solutions both internally and externally. Hybrid: 2 days/week onsite in London

Solid ERP and preferably D365 HR and AX 2012 functional experience Experience working on key HR module areas Experience on at least 3-4 end to end implementation projects and awareness typical implementation methodologies for Dynamics projects Knowledge and experience of managing D365 Finance HR data migration Excellent communication skills, along with good analysis and documentation skills A positive and can-do approach Experience working in a collaborative environment Advanced use of Microsoft Project, Excel, Word, and Visio Ability to work remotely and on customer site; regular travel expected Appropriate Microsoft Dynamics 365 certifications Experience using DevOps for tracking deliverables, risks, and issues Complete knowledge on various supply chain module enquiry tools and reports Have led a team to deliver a project module solution and deliverable Resources must be UK based and eligible for NPPV level 3 security clearance Location: should be prepared to work onsite in Lincolnshire, 1-2 days p/week