Optima Recruitment

Service Co-Ordinator Cobham, Surrey £28,000 - £32,000 + Benefits The Opportunity Due to continued growth and expansion, our client is looking to recruit an organised and proactive Service Co-Ordinator to join their friendly and well-established team based in the heart of Cobham. This is an excellent opportunity for someone who enjoys a fast-paced and varied position, where no two days are the same. The successful candidate will play a key role in supporting the smooth day-to-day running of the service department, ensuring engineers are efficiently scheduled, customers are kept informed, and orders are processed accurately. The company has built an excellent reputation within its industry and offers a supportive working environment with long-term career stability and development opportunities. Key Responsibilities Coordinating and managing engineers' diaries, scheduling appointments and service visits efficiently Acting as the main point of contact for customers, providing updates and managing expectations professionally Processing sales and service orders accurately using the internal system Liaising with suppliers and placing orders for equipment and parts Monitoring and managing shared inboxes, ensuring all enquiries are responded to promptly Handling inbound calls and directing enquiries appropriately Supporting the wider service and administration team with day-to-day coordination tasks Ensuring all service-related documentation and records are kept up to date Building strong working relationships with engineers, suppliers, and clients Person Specification The ideal candidate will be highly organised, customer-focused, and confident working within a busy office environment. You will possess excellent communication skills and be able to prioritise workloads effectively while maintaining a high level of attention to detail. Skills & Experience Required Previous experience within a customer service, service co-ordination, scheduling, administration, or sales support role Excellent telephone manner and communication skills Strong organisational skills with the ability to multitask effectively Confident liaising with customers, suppliers, and internal teams Good IT skills, including Microsoft Office applications A proactive and positive approach to work Ability to work well both independently and as part of a team Benefits Competitive salary of £28,000 - £32,000 depending on experience Pension scheme Based in beautiful offices, scope to wfh in the future Free onsite parking 25 days holiday plus bank holidays Office closed over the Christmas period and holiday allowance will not have to be used Friendly and supportive working environment Stable and growing company with long-term opportunities Working Hours: Monday to Friday, 09:00 - 17:30 Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

About the Role A well-established technology organisation operating in highly regulated financial and trading environments is seeking an experienced Business Analyst to support a specialist risk and controls platform. This role sits within a complex, data-driven compliance and monitoring domain, supporting the ongoing development of tools used by institutional clients to manage risk, oversight, and regulatory obligations across transactional activity. You will work across business, product, and technology teams, helping to translate complex operational and regulatory requirements into structured, actionable specifications that support ongoing platform development. Key Responsibilities Requirements Definition & Analysis Work with internal stakeholders and clients to understand operational, product, and regulatory requirements Analyse complex end-to-end workflow and control processes within a regulated environment Produce structured artefacts including user stories, functional specifications, and process flows (current and future state) Ensure requirements are clear, testable, and aligned to defined use cases Delivery & Collaboration Partner with delivery leads and project managers to support planning and execution of product enhancements Act as the key interface between business stakeholders and technical teams Contribute to backlog refinement, sprint planning, and delivery governance Maintain clarity and continuity of requirements throughout the delivery lifecycle Platform Development & Enhancement Identify gaps and opportunities within existing monitoring and control capabilities Support the design and delivery of enhancements driven by regulatory, client, or operational needs Ensure solutions are robust, scalable, and aligned to real-world operational usage Testing, Validation & Governance Define acceptance criteria and support UAT activities Validate delivered functionality against agreed requirements Maintain traceability between requirements, controls, and delivered features Key Requirements Essential Proven experience as a Business Analyst within regulated financial services, trading, or risk/control environments Strong understanding of transactional workflows and/or monitoring or surveillance-type processes Experience working with complex, multi-step operational processes in regulated industries Ability to translate complex domain needs into structured, actionable requirements Experience working within structured delivery environments alongside technical teams Strong stakeholder engagement skills at senior level Desirable Familiarity with regulatory or compliance frameworks relevant to financial or trading environments Experience working in agile or hybrid delivery models Exposure to data-led monitoring, risk, or compliance systems Experience using tools such as Jira, Confluence, or similar Package Circa 80,000 (depending on experience) Competitive benefits package Flexible hybrid working model Opportunity to work on a specialist risk and controls platform Exposure to complex regulated operational environments Strong professional development within compliance, risk, and monitoring domains

Temp Administrator / Receptionist Monday to Friday, 9:00am 5:30pm (37.5 hours/week) Monday 25th May for 2 weeks, possibly longer Chessington We re looking for a proactive and organised Admin / Receptionist to support our client s busy office on a temporary basis. You ll be the friendly face of the company greeting visitors, managing calls, and keeping the office running smoothly. Day-to-day, you ll handle admin tasks such as travel bookings, post, data entry, and supporting the wider team with general office coordination. Reception Meet and greet guests. Preparation of public areas and meeting rooms. Filling up fridges with cold drinks. Co-ordinate incoming calls to the correct recipients. Purchasing and coordination of staff and guest refreshments. Daily clean of coffee machine. Purchasing of stationery. Diary management. General Admin Daily staff attendance sheet. Shredding, filing and general office tidying. Organise TNT/UPS shipments. Post distribution and collection. Booking travel to include flights, hotels etc. Admin and accounts filing support. Helping out admin team as and when required. What we re looking for: Confident, professional, and friendly communicator Strong organisational skills and attention to detail Proficient with Microsoft Office (Excel, Word, Outlook) Previous admin or reception experience preferred Able to hit the ground running in a fast-paced environment

Bookkeeper / Personal Assistant & Administrator Horley, Surrey (office-based) Up to £35,000 per annum Full-time (5 days per week) 2 days bookkeeping / 3 days PA / administrative support About the Role We are seeking a highly organised and versatile Bookkeeper / PA & Administrator to join our client in Horley. This is a varied role combining financial responsibilities with personal assistant and general administrative duties. The successful candidate will be proactive, detail-oriented, comfortable managing multiple priorities and working in a small office environment. Key Responsibilities Bookkeeping Maintain accurate financial records and ledgers Process invoices, receipts, and payments Bank reconciliations VAT return preparation and familiarity CIS Payments and reconciliation Manage accounts payable and receivable Prepare financial reports for management and external accountants Ensure compliance with relevant financial regulations and procedures Personal Assistant / Admin Support Diary and calendar management Handling correspondence (emails, calls, and post) General office administration and coordination Preparing documents, reports, and presentations Liaising with suppliers, clients, and external partners Supporting operational processes and internal projects Skills & Experience Required Proven experience in bookkeeping (essential) Strong Familiarity with accounting software Xero Excellent attention to detail and accuracy Proficient in Microsoft Office (Teams, Word, Excel, Outlook) Ability to handle confidential information with discretion Experience in a PA or administrative role (desirable) What We Offer Competitive salary up to £35,000 20 days holiday + Bank Holidays Varied and engaging role Supportive working environment Company pension scheme Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Bookkeeper / Personal Assistant & Administrator Horley, Surrey (office-based) Up to £35,000 per annum Full-time (5 days per week) 2 days bookkeeping 3 days PA / administrative support About the Role We are seeking a highly organised and versatile Bookkeeper / PA & Administrator to join our client in Horley. This is a varied role combining financial responsibilities with personal assistant and general administrative duties. The successful candidate will be proactive, detail-oriented, comfortable managing multiple priorities and working in a small office environment. Key Responsibilities Bookkeeping Maintain accurate financial records and ledgers Process invoices, receipts, and payments Bank reconciliations VAT return preparation and familiarity CIS Payments and reconciliation Debt recovery Manage accounts payable and receivable Assist with payroll preparation (if applicable) Prepare financial reports for management and external accountants Ensure compliance with relevant financial regulations and procedures Personal Assistant / Admin Support Diary and calendar management Scheduling meetings and appointments Handling correspondence (emails, calls, and post) Supporting senior staff with day-to-day tasks General office administration and coordination Maintaining filing systems Preparing documents, reports, and presentations Liaising with suppliers, clients, and external partners Supporting operational processes and internal projects Skills & Experience Required Proven experience in bookkeeping (essential) Strong Familiarity with accounting software Xero Strong organisational and time management skills Excellent attention to detail and accuracy Confident communication skills (written and verbal) Proficient in Microsoft Office (Teams, Word, Excel, Outlook) Ability to handle confidential information with discretion Experience in a PA or administrative role (desirable) Personal Attributes Confident and driven Self-motivated and proactive Flexible and adaptable Strong problem-solving skills Professional and approachable manner What We Offer Competitive salary up to £35,000 20 days holiday + Bank Holidays Varied and engaging role Supportive working environment Company pension scheme Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Assistant Pensions Administrator - Winchester Office Department : Pensions Administration Location : Winchester (Hybrid working) Experience : Defined Benefit (DB) schemes Overview Join a team of dedicated pensions professionals delivering high-quality service across multiple DB clients. Gain responsibility, technical skills, and client exposure through structured training and support for professional qualifications. Key Responsibilities Perform DB benefit calculations (manual/system/proforma) Follow case checklists and admin procedures Handle communications with members and third parties Prepare bulk mailings (newsletters, increases, etc.) Apply scheme-specific rules and documentation Ensure compliance with GDPR and admin policies Draft bespoke correspondence Stay updated on legislation (GMP, preservation, tax, etc.) Requirements A-levels or equivalent (degree desirable) Experience in DB pensions administration Working towards APE / CPC qualifications Detail-oriented, organised, and proactive Strong team player with independent working skills Professional approach and willingness to learn Benefits Package Study support and internal training 26 days leave + flexible bank holidays (buy/sell options) Private medical , dental, digital GP, eye care Life assurance , income protection, enhanced parental leave Pension and discretionary bonus Cycle to work , EV salary sacrifice scheme Gym discounts , high street offers Diversity networks : Wellbeing, LGBTQ+, Multicultural, Women's Volunteering opportunities Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Technical Support Coordinator This is a fantastic opportunity to join a very well established, growing Company who are an excellent Company to work for. They are excellent at providing training and helping their employees to enhance their skillset. Based in Leatherhead £26,000 £28,000 salary (DOE) Monday Friday, 8:30am 5:30pm Benefits: 23 days holiday + bank holidays Pension Training provided Birthday off Free car parking Job Description: Working as part of a highly successful technical team your role will be as follows To Ensure prompt, efficient responses to customer technical enquiries, either directly or via team members. Accurately log all technical call enquiries in Hubspot. Respond to initial customer enquiries and prepare accurate, timely quotations. Follow up on quotations and address customer queries. Enter service orders into Sage upon receipt of purchase orders. Process Engineer service reports through to final invoicing. Resolve invoice or payment disputes in collaboration with credit control. Review and file Engineers site reports in SharePoint job folders. Liaise with purchasing to check spare parts availability. Regularly review and update Work Instructions to maintain accuracy and relevance. Offer constructive and supportive feedback to improve processes and teamwork. Person Specification: Familiarity with on-site technical procedures and service delivery processes. Understanding of the full-service order workflow from initial enquiry to final payment. Proficient in using Sage and SharePoint for service order processing and documentation. Awareness of individual Engineers skills and capabilities to allocate tasks effectively. Strong time management and organisational abilities. Good working knowledge of Microsoft Office, Hubspot, and Sage. Flexible and adaptable to perform duties beyond the defined role when required. Able to apply experience to new or unfamiliar technical and operational challenges, delivering practical solutions. Willing and able to cover for colleagues during absences or holidays. Strong problem-solving skills. Confident in promoting products and services during calls or service visits. Excellent communication skills, both written and verbal. Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer .

This is an excellent opportunity to join an established and fast-growing business in a key role. You will provide administrative support to the logistics team using the company's computer system Based in Chessington Up to £28,000 Monday - Friday, 8am - 5pm hours per work Onsite parking Pension scheme 25 days annual leave plus bank holidays Job Description: Checking emails, taking phone calls and acting accordingly Resolving queries and complaints for customers Sending out literature and correspondence as required Liaising with suppliers overseas Tracking orders and keeping the logistics team leader updated Check and update the stock of the warehouse weekly, create orders to the suppliers Create quotes for customers Issue the invoices from the quotes and make sure the goods are ready for dispatch Issuing internal credit notes. Liaison with our sales and technical team Creating intercompany orders/invoices Updating the systems with current prices Carrying out the daily transport duties Liaising with the production team and third-party carriers, to ensure delivery dates and times are adhered to in accordance with agreed timescale Responsible for the warehouse, i.e. wrapping/strapping the pallets, receiving/checking goods, checking the supplies, using the pump truck, tidy up Person Specification: Experience in sales or customer service and warehouse role is preferred Strong written and verbal English communication skills is essential Detail oriented and ability to multi-task in a fast-paced work environment Customer service-orientated mindset to provide excellent support to customers Analytical skills to evaluate and interpret sales data Knowledge of sales operations and logistics processes Ability to multitask and prioritize tasks in a dynamic environment Proficient in MS Office / ability to learn in-house programs Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Leatherhead Up to £25,000 Pension Parking Hybrid after training 22 days holiday Excellent opportunity, suited to a graduate looking for a professional career in IT support. Full training will be given. This role involves troubleshooting software and hardware issues, maintaining computer networks, and providing support for various operating systems. Duties Responsible for providing frontline technical support and maintenance activities , ensuring service levels are effectively maintained Resolve queries immediately where possible, or manage them through to resolution Produce required internal and customer-facing reports and documentation Prioritise, monitor progress , and escalate support issues with customers and suppliers as required Assist the Operations Manager with customer support activities Provide out of hours support in line with the agreed schedule Develop strong relationships as a trusted advisor with key personnel in customer organisations Undertake training to ensure a high level of technical knowledge is maintained Communicate effectively with customers via telephone, email and in person Ensure ongoing communication and information is maintained with the customer Build and maintain strong client relationships Qualifications Educated to Degree level or equivalent Customer service experience. Strong attention to detail Excellent communication and interpersonal skills The ability to work independently and as part of a team A proactive and enthusiastic approach to work Good time management skills and the ability to prioritize tasks Proficiency in Microsoft Office (Excel, Word, PowerPoint) My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training in various areas, including IT, Project Management, Cyber Security etc As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects.