Optima Recruitment

Customer Service Administrator We are working with an established and market-leading, independent supply and distribution company who work with Nationwide clients. Due to business demands they are seeking an additional member of staff to work in their busy customer service team. £25,500 - £27,500 Based in Chessington Free onsite parking Key Responsibilities: Liaising with customers via telephone, email or face to face Taking details of orders and inputting information accurately onto the inhouse database Advising on availability of stock and delivery dates Building and maintaining excellent working relationships with customers and colleagues Provide and demonstrate high levels of customer service at all times Person Specification: Previous Administration and customer service skills Possess excellent communication Skills Be numerate and literate Have excellent PC Skills Be able to work either on your own or as part of a team Ability to act in a calm and professional manner at all times Proactive, and positive, with a 'can-do attitude Have a flexible approach to work and changing circumstances Ability to multitask Additional Information: Working hours 08.00 - 5.00 pm Monday - Friday 31 Days Holiday including bank holidays and the Christmas shutdown Pension scheme/auto-enrolment. Career progression Onsite parking Close to the public transport network Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Operations Administrator / Coordinator 28 days annual leave (including bank holidays) Workplace pension scheme Gym membership Regular team events and a collaborative company culture Phone / Laptop provided This role plays a key part in ensuring smooth day-to-day operations across the sales department. Key Responsibilities Operations & Communication -Managing internal communications, including inbox coordination and drafting messages where required. You will ensure updates are clear, timely, and well-structured across teams. Meetings & Coordination - Preparing meeting agendas, briefing materials, and presentations, and attending meetings to take accurate notes. Systems & Documentation - Maintaining structured systems for tracking and reporting, ensuring all documentation is accurate, consistent, and up to date, including reports, presentations, and internal databases. Projects & Team Support - Supporting business projects through research, planning assistance, and progress tracking. You will also help coordinating workload management across the team. Person Specification Strong proficiency in Google Workspace (Docs, Sheets, Slides) Excellent written communication skills with strong attention to detail Confident working with data, documentation, and structured systems Highly organised with strong time management skills Able to manage multiple priorities and shifting workloads Takes ownership and responsibility for tasks and outcomes comfortable working in a fast-paced environment

Fleet Manager Contract Type Full-time, Permanent Role Purpose The Fleet Manager is responsible for the effective administration and coordination of fleet, asset and office support activities. The role ensures that vehicles, equipment and operational assets remain compliant, available and well-maintained, while also providing efficient central office support to the wider business. This position plays a key role in supporting operational efficiency through accurate record-keeping, proactive scheduling of compliance activities, supplier coordination and day-to-day office administration. Key Responsibilities Fleet & Asset Management Maintain and regularly update fleet and asset registers, ensuring records remain accurate and current. Schedule, monitor and track all vehicle and equipment compliance requirements, including servicing, MOTs, inspections, tax and insurance renewals. Ensure all fleet and asset compliance activities are completed on time and proactively follow up on outstanding actions. Arrange maintenance, repairs and inspections for vehicles and equipment. Liaise with external suppliers, including leasing companies, maintenance providers, fuel suppliers and service contractors. Monitor fuel usage, telematics information and driver compliance data, highlighting issues and trends where appropriate. Support the allocation, tracking and deployment of vehicles and equipment across operational requirements. Maintain accurate records relating to fleet costs, maintenance history and asset utilisation. Office & Operational Support Coordinate day-to-day office administration activities to support business operations. Manage office supplies, stationery, post and general facilities administration. Provide meeting coordination and diary support as required. Maintain operational documents, trackers, databases and reporting systems. Process supplier administration activities, including purchase orders, delivery tracking and invoice queries in accordance with company procedures. Support health and safety administration, including maintaining records, certificates, training records and renewal schedules. Act as a first point of contact for internal enquiries relating to fleet, asset and office support activities. Assist with ad hoc administrative and operational projects as required. Person Specification Strong administrative and organisational skills with excellent attention to detail. Ability to manage multiple tasks and competing priorities effectively. Proficient in Microsoft Office applications and comfortable working with databases, spreadsheets and tracking systems. Strong communication and interpersonal skills. Customer-focused approach with a professional and helpful manner. Ability to work independently and use initiative. Full UK Driving Licence. Desirable Requirements Previous experience in fleet administration, compliance administration or asset management. Knowledge of fleet compliance requirements and industry standards. Awareness of operator licence (O-Licence) requirements and/or FORS standards. Experience within an operational, field services, facilities management or similar environment. Familiarity with telematics systems and fleet management software. Key Competencies Highly organised and methodical. Proactive and dependable. Strong attention to detail and accuracy. Ability to remain calm and effective under pressure. Good problem-solving skills. Strong planning and coordination abilities. Collaborative team player with a positive attitude. Professional and confidential in handling information. Salary & Benefits £30,000 - £35,000 (depending upon experience) Pension Scheme Free car parking 23 days holiday + bank holidays Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Support Administrator Our client is an established company based near Epsom looking for an experienced Administrator to join their friendly team. Epsom area £30,000 £32,000 salary (DOE) Monday Friday, 9am 5pm Benefits: Free residential parking Regular social activities Company Pension Opportunity for career progression Job Description Scheduling engineers to carry out works for commercial customers nationwide Liaising with customers to confirm works Booking accommodation where necessary for engineers carrying out jobs further afield Completing job sheets Organising permits for engineers Ordering parts Producing quotes Answering phone calls Responding to emails Raising invoices for balance payments and deposits Providing general office support to the team Person Specification: Proven experience within a similar role Strong communication skills Excellent organisational skills and the ability to multi-task and meet deadlines Good interpersonal skills Strong customer service skills Competent with Microsoft Office applications Strong attention to detail and accuracy A team player who can also work independently Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Client Account Manager £38,000 + Bonus Workplace pension scheme Gym membership Regular team events and a collaborative company culture 28 days annual leave (including bank holidays) Role Overview The client Success Lead is responsible for owning the end-to-end client experience within the business, with a primary focus on retention, growth, and satisfaction. You will manage client relationships, identify opportunities to improve performance and revenue, and ensure creators receive consistent, high-quality support. Working closely with internal teams, you will act as the voice of clients and play a key role in improving engagement, reducing churn, and driving long-term value. Key Responsibilities Manage a portfolio of clients, acting as their primary point of contact and building strong, long-term relationships Lead structured onboarding and offboarding processes, ensuring smooth transitions Conduct regular check-ins with clients to review performance, goals, challenges, and growth opportunities Act as the internal voice of clients, ensuring feedback and needs are communicated across relevant teams Own account retention and proactively identify churn risks before they escalate Develop and implement retention strategies to improve engagement and lifetime value Design structured recovery plans for disengaged or dissatisfied accounts Analyse churn drivers and provide insights and recommendations to leadership Align internal delivery teams with expectations, requests, and timelines Provide structured weekly guidance and ensure performance expectations are tracked Track, analyse, and report on key performance metrics Translate data into actionable insights and provide regular reporting to leadership Manage escalations with urgency, professionalism, and a solutions-focused approach Coordinate across internal teams to resolve issues efficiently while maintaining strong relationships Ensure clear and consistent communication during all escalations and resolution processes Person Specification 2+ years experience in Customer Success, Account Management,or Talent Management, or similar role Experience using CRM systems and project management tools Excellent communication skills with confidence handling complex or challenging conversations Personal Attributes Strong ownership mindset and accountability Highly organised with excellent prioritisation skills Calm and effective under pressure Collaborative and team-oriented approach Comfortable working in a fast-paced, evolving environment Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

We are seeking an enthusiastic and reliable Groundsman/Gardener to help maintain our attractive school estate and grounds. Working as part of the Facilities Team, you will be responsible for helping maintain extensive gardens, lawns, sports areas and outdoor spaces to a high standard while supporting the day-to-day operation of the school site. This is a varied, hands-on role suited to someone who enjoys working outdoors, takes pride in maintaining a safe and welcoming environment, and is happy to support the wider facilities team whenever required. Up to 31,000 Full-time, Permanent 40 hours per week ASAP Benefits Pension scheme Ongoing training and professional development Employee Assistance Programme Complimentary lunch during term time Tea and coffee provided Access to on-site facilities (where applicable) Supportive working environment Key Responsibilities Assist in maintaining lawns using appropriate machinery including mowers, strimmers, edging tools and scarifiers. Assist with general facilities and maintenance duties across the site. Maintain records relating to Health & Safety and COSHH. Plant, water and maintain seasonal bedding displays, hanging baskets and containers. Maintain shrubs, hedges, herbaceous borders and fruit trees. Weed, cultivate and improve planted areas. Keep paths, roads, entrances, fire exits and walkways clear of leaves, debris, snow and ice. Maintain the greenhouse and gardening equipment. Safely apply herbicides, pesticides and fertilisers where appropriate. Collect plants, materials and supplies using company vehicles where required. Drive school vehicles (including minibus where appropriately licensed and authorised). Provide cover for the Groundsman during periods of absence. Assist with setting up events, moving furniture and supporting school functions. Assist with swimming pool maintenance where required. Keep the site free from litter and debris. Suggest improvements to planting schemes and site presentation. Carry out basic maintenance of machinery and ensure equipment is kept safe, secure and serviceable. Report maintenance issues and health & safety concerns promptly to the Facilities Manager. Maintain and repair fencing where required. Clean and maintain ponds and other external features. Prepare logs for internal fireplaces where applicable. Attend occasional evening or weekend events when required (overtime paid where applicable). Person Specification Essential Previous gardening or grounds maintenance experience. Good practical maintenance skills. Ability to work independently and as part of a team. Good level of physical fitness. Full UK driving licence. Good awareness of Health & Safety procedures. Reliable, organised and flexible approach. Desirable Experience working within a school or educational environment. PA1/PA6 spraying certificates. Machinery maintenance experience. Experience driving a minibus. First Aid qualification.

Assistant Pensions Administrator - Winchester Office Department : Pensions Administration Location : Winchester (Hybrid working) Experience : Defined Benefit (DB) schemes Overview Join a team of dedicated pensions professionals delivering high-quality service across multiple DB clients. Gain responsibility, technical skills, and client exposure through structured training and support for professional qualifications. Key Responsibilities Perform DB benefit calculations (manual/system/proforma) Follow case checklists and admin procedures Handle communications with members and third parties Prepare bulk mailings (newsletters, increases, etc.) Apply scheme-specific rules and documentation Ensure compliance with GDPR and admin policies Draft bespoke correspondence Stay updated on legislation (GMP, preservation, tax, etc.) Requirements A-levels or equivalent (degree desirable) Experience in DB pensions administration Working towards APE / CPC qualifications Detail-oriented, organised, and proactive Strong team player with independent working skills Professional approach and willingness to learn Benefits Package Study support and internal training 26 days leave + flexible bank holidays (buy/sell options) Private medical , dental, digital GP, eye care Life assurance , income protection, enhanced parental leave Pension and discretionary bonus Cycle to work , EV salary sacrifice scheme Gym discounts , high street offers Diversity networks : Wellbeing, LGBTQ+, Multicultural, Women's Volunteering opportunities Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Technical Support Coordinator This is a fantastic opportunity to join a very well established, growing Company who are an excellent Company to work for. They are excellent at providing training and helping their employees to enhance their skillset. Based in Leatherhead £26,000 £28,000 salary (DOE) Monday Friday, 8:30am 5:30pm Benefits: 23 days holiday + bank holidays Pension Training provided Birthday off Free car parking Job Description: Working as part of a highly successful technical team your role will be as follows To Ensure prompt, efficient responses to customer technical enquiries, either directly or via team members. Accurately log all technical call enquiries in Hubspot. Respond to initial customer enquiries and prepare accurate, timely quotations. Follow up on quotations and address customer queries. Enter service orders into Sage upon receipt of purchase orders. Process Engineer service reports through to final invoicing. Resolve invoice or payment disputes in collaboration with credit control. Review and file Engineers site reports in SharePoint job folders. Liaise with purchasing to check spare parts availability. Regularly review and update Work Instructions to maintain accuracy and relevance. Offer constructive and supportive feedback to improve processes and teamwork. Person Specification: Familiarity with on-site technical procedures and service delivery processes. Understanding of the full-service order workflow from initial enquiry to final payment. Proficient in using Sage and SharePoint for service order processing and documentation. Awareness of individual Engineers skills and capabilities to allocate tasks effectively. Strong time management and organisational abilities. Good working knowledge of Microsoft Office, Hubspot, and Sage. Flexible and adaptable to perform duties beyond the defined role when required. Able to apply experience to new or unfamiliar technical and operational challenges, delivering practical solutions. Willing and able to cover for colleagues during absences or holidays. Strong problem-solving skills. Confident in promoting products and services during calls or service visits. Excellent communication skills, both written and verbal. Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer .

This is an excellent opportunity to join an established and fast-growing business in a key role. You will provide administrative support to the logistics team using the company's computer system Based in Chessington Up to £28,000 Monday - Friday, 8am - 5pm hours per work Onsite parking Pension scheme 25 days annual leave plus bank holidays Job Description: Checking emails, taking phone calls and acting accordingly Resolving queries and complaints for customers Sending out literature and correspondence as required Liaising with suppliers overseas Tracking orders and keeping the logistics team leader updated Check and update the stock of the warehouse weekly, create orders to the suppliers Create quotes for customers Issue the invoices from the quotes and make sure the goods are ready for dispatch Issuing internal credit notes. Liaison with our sales and technical team Creating intercompany orders/invoices Updating the systems with current prices Carrying out the daily transport duties Liaising with the production team and third-party carriers, to ensure delivery dates and times are adhered to in accordance with agreed timescale Responsible for the warehouse, i.e. wrapping/strapping the pallets, receiving/checking goods, checking the supplies, using the pump truck, tidy up Person Specification: Experience in sales or customer service and warehouse role is preferred Strong written and verbal English communication skills is essential Detail oriented and ability to multi-task in a fast-paced work environment Customer service-orientated mindset to provide excellent support to customers Analytical skills to evaluate and interpret sales data Knowledge of sales operations and logistics processes Ability to multitask and prioritize tasks in a dynamic environment Proficient in MS Office / ability to learn in-house programs Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Leatherhead Up to £25,000 Pension Parking Hybrid after training 22 days holiday Excellent opportunity, suited to a graduate looking for a professional career in IT support. Full training will be given. This role involves troubleshooting software and hardware issues, maintaining computer networks, and providing support for various operating systems. Duties Responsible for providing frontline technical support and maintenance activities , ensuring service levels are effectively maintained Resolve queries immediately where possible, or manage them through to resolution Produce required internal and customer-facing reports and documentation Prioritise, monitor progress , and escalate support issues with customers and suppliers as required Assist the Operations Manager with customer support activities Provide out of hours support in line with the agreed schedule Develop strong relationships as a trusted advisor with key personnel in customer organisations Undertake training to ensure a high level of technical knowledge is maintained Communicate effectively with customers via telephone, email and in person Ensure ongoing communication and information is maintained with the customer Build and maintain strong client relationships Qualifications Educated to Degree level or equivalent Customer service experience. Strong attention to detail Excellent communication and interpersonal skills The ability to work independently and as part of a team A proactive and enthusiastic approach to work Good time management skills and the ability to prioritize tasks Proficiency in Microsoft Office (Excel, Word, PowerPoint) My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training in various areas, including IT, Project Management, Cyber Security etc As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects.