Optima Recruitment

Trainee Technical Support Leatherhead Up to 25,000 Pension Parking Hybrid after training 22 days holiday My client is looking for a highly motivated graduate (or equivalent level of education) to join their team. This is an exciting opportunity to develop your skills and gain experience within business. You will work closely with experienced professionals to learn about the company's operations and business practices. Your role will encompass providing support and maintenance to clients as well as project activities and will require a high degree of customer and supplier interaction. There is opportunity for the job role to be hybrid after training. Main responsibilities: Monitoring progress of support issues with customers and suppliers Develop strong relations with customers Resolving queries immediately where possible or manage through to resolution Communicating effectively with customers by phone, email and in person Providing technological solutions to problems Producing reports for both customers and other internal departments Assist the Operations Manager with customer support activities Collect and collate customer support feedback for projects Participate in testing activities / co-ordinate test plans Undertaking training to ensure a high level of knowledge is maintained The ideal candidate will have: A degree (or equivalent standard of education would be an advantage) Strong attention to detail Excellent communication and interpersonal skills The ability to work independently and as part of a team A proactive and enthusiastic approach to work Good time management skills and the ability to prioritize tasks Proficiency in Microsoft Office (Excel, Word, PowerPoint) My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training. As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects. If you are a recent graduate looking for an exciting opportunity to kick-start your career, we encourage you to apply for this position.

Assistant Pensions Administrator - Winchester Office Department : Pensions Administration Location : Winchester (Hybrid working) Experience : Defined Benefit (DB) schemes Overview Join a team of dedicated pensions professionals delivering high-quality service across multiple DB clients. Gain responsibility, technical skills, and client exposure through structured training and support for professional qualifications. Key Responsibilities Perform DB benefit calculations (manual/system/proforma) Follow case checklists and admin procedures Handle communications with members and third parties Prepare bulk mailings (newsletters, increases, etc.) Apply scheme-specific rules and documentation Ensure compliance with GDPR and admin policies Draft bespoke correspondence Stay updated on legislation (GMP, preservation, tax, etc.) Requirements A-levels or equivalent (degree desirable) Experience in DB pensions administration Working towards APE / CPC qualifications Detail-oriented, organised, and proactive Strong team player with independent working skills Professional approach and willingness to learn Benefits Package Study support and internal training 26 days leave + flexible bank holidays (buy/sell options) Private medical , dental, digital GP, eye care Life assurance , income protection, enhanced parental leave Pension and discretionary bonus Cycle to work , EV salary sacrifice scheme Gym discounts , high street offers Diversity networks : Wellbeing, LGBTQ+, Multicultural, Women's Volunteering opportunities Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Technical Support Coordinator This is a fantastic opportunity to join a very well established, growing Company who are an excellent Company to work for. They are excellent at providing training and helping their employees to enhance their skillset. Based in Leatherhead £26,000 £28,000 salary (DOE) Monday Friday, 8:30am 5:30pm Benefits: 23 days holiday + bank holidays Pension Training provided Birthday off Free car parking Job Description: Working as part of a highly successful technical team your role will be as follows To Ensure prompt, efficient responses to customer technical enquiries, either directly or via team members. Accurately log all technical call enquiries in Hubspot. Respond to initial customer enquiries and prepare accurate, timely quotations. Follow up on quotations and address customer queries. Enter service orders into Sage upon receipt of purchase orders. Process Engineer service reports through to final invoicing. Resolve invoice or payment disputes in collaboration with credit control. Review and file Engineers site reports in SharePoint job folders. Liaise with purchasing to check spare parts availability. Regularly review and update Work Instructions to maintain accuracy and relevance. Offer constructive and supportive feedback to improve processes and teamwork. Person Specification: Familiarity with on-site technical procedures and service delivery processes. Understanding of the full-service order workflow from initial enquiry to final payment. Proficient in using Sage and SharePoint for service order processing and documentation. Awareness of individual Engineers skills and capabilities to allocate tasks effectively. Strong time management and organisational abilities. Good working knowledge of Microsoft Office, Hubspot, and Sage. Flexible and adaptable to perform duties beyond the defined role when required. Able to apply experience to new or unfamiliar technical and operational challenges, delivering practical solutions. Willing and able to cover for colleagues during absences or holidays. Strong problem-solving skills. Confident in promoting products and services during calls or service visits. Excellent communication skills, both written and verbal. Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer .

This is an excellent opportunity to join an established and fast-growing business in a key role. You will provide administrative support to the logistics team using the company's computer system Based in Chessington Up to £28,000 Monday - Friday, 8am - 5pm hours per work Onsite parking Pension scheme 25 days annual leave plus bank holidays Job Description: Checking emails, taking phone calls and acting accordingly Resolving queries and complaints for customers Sending out literature and correspondence as required Liaising with suppliers overseas Tracking orders and keeping the logistics team leader updated Check and update the stock of the warehouse weekly, create orders to the suppliers Create quotes for customers Issue the invoices from the quotes and make sure the goods are ready for dispatch Issuing internal credit notes. Liaison with our sales and technical team Creating intercompany orders/invoices Updating the systems with current prices Carrying out the daily transport duties Liaising with the production team and third-party carriers, to ensure delivery dates and times are adhered to in accordance with agreed timescale Responsible for the warehouse, i.e. wrapping/strapping the pallets, receiving/checking goods, checking the supplies, using the pump truck, tidy up Person Specification: Experience in sales or customer service and warehouse role is preferred Strong written and verbal English communication skills is essential Detail oriented and ability to multi-task in a fast-paced work environment Customer service-orientated mindset to provide excellent support to customers Analytical skills to evaluate and interpret sales data Knowledge of sales operations and logistics processes Ability to multitask and prioritize tasks in a dynamic environment Proficient in MS Office / ability to learn in-house programs Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Leatherhead Up to £25,000 Pension Parking Hybrid after training 22 days holiday Excellent opportunity, suited to a graduate looking for a professional career in IT support. Full training will be given. This role involves troubleshooting software and hardware issues, maintaining computer networks, and providing support for various operating systems. Duties Responsible for providing frontline technical support and maintenance activities , ensuring service levels are effectively maintained Resolve queries immediately where possible, or manage them through to resolution Produce required internal and customer-facing reports and documentation Prioritise, monitor progress , and escalate support issues with customers and suppliers as required Assist the Operations Manager with customer support activities Provide out of hours support in line with the agreed schedule Develop strong relationships as a trusted advisor with key personnel in customer organisations Undertake training to ensure a high level of technical knowledge is maintained Communicate effectively with customers via telephone, email and in person Ensure ongoing communication and information is maintained with the customer Build and maintain strong client relationships Qualifications Educated to Degree level or equivalent Customer service experience. Strong attention to detail Excellent communication and interpersonal skills The ability to work independently and as part of a team A proactive and enthusiastic approach to work Good time management skills and the ability to prioritize tasks Proficiency in Microsoft Office (Excel, Word, PowerPoint) My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training in various areas, including IT, Project Management, Cyber Security etc As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects.