TEMPUR UK Ltd

Who are TEMPUR People? TEMPUR people are personable and individuals. They are a "people person" and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative. The Role Our Brand Specialists are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalized, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store. Our Brand Specialists are customer focused, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets. Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality. Key Responsibilities Be a brand ambassador and help achieve store sales and conversion targets Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values Offer exceptional 1-2-1 customer service and ensure the customer comes first Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business Knowledge and awareness of all promotions and advertisements Support Store Management team in achieving individual and store sales targets Execute the daily operational goals and priorities assigned by store management Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management Maintain product merchandising, monitor shop floor inventory and replenish new products when needed Assist and process deliveries and organization of stock room, ensuring team work Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue Maintain a clean and orderly environment in the store and back office/kitchen areas Being responsive and communicate of all Health & Safety issues Participating in team meetings by bringing fresh ideas, that are realistic and achievable Knowledge, Skills & Experience We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products Proven experience in delivering exceptional customer service Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results Operate with honesty and integrity Be a clear communicator with a good command of English, both spoken and written Be able to be professional at all times, but with an outgoing, friendly and engaging personality A team player, who is able to maintain positive relationships with their co-workers Adhere to company's policies and procedures Maintain a smart and presentable appearance at all times Must be able to work and willingness to work flexible hours to meet the needs of the business General BRAND NEW STORE (OPENING SEPTEMBER) The role will be based in Braintree Village. We currently have 2 Part time vacancies for following hours: 1 x 20 hours 1 x 16 hours Why TEMPUR is a great place to work London living wage with annual reviews Commission scheme - sell more to earn more! KPI bonuses 25 days holiday Life insurance Contributory pension Free staff Lunches Monthly Private medical insurance (Bupa) Team Initiatives (annual team building days, social events, staff purchase scheme, and more) Training & Career Development

Our People Tempur people are personable and individuals. They are a "people person" and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative. Purpose of the role The TEMPUR Retail Assistant Store Manager is a key role. They must form a management team with the Store Manager and work together with them to lead the store to successful achievement of the sales and profit. Through your leadership you will be a role model and be able to develop the team to be ambassadors of the brand and make it your mission to ensure that customers visiting TEMPUR have an outstanding customer journey experience. You will support your Retail Store Manager, by developing the team to deliver on all KPIs, increase sales and maximize profit to increase productivity of the store. Our Retail Assistant Store Managers are customer and people focussed, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets. You live by TEMPUR core values, you will lead by example and inspire your team to deliver 100% at all times. Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality. Key Responsibilities Support Retail Store Manager in all daily operations across the store Ensure store standards and merchandise to KPI standards at all times Help lead and motivate the team to consistently be a brand ambassador and ensure they deliver an excellent customer journey experience through quality conversations, positive attitude, excellent product knowledge and networking skills Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business to filter down to team Consistently lead the team to drive the store's sales performance to meet and exceed targets Knowledge and awareness of all promotions and marketing activity Deal with customer concerns in a patient and helpful manner and communicating concerns to Retail Store Manager Support all aspects of stock control from execution in store to loss prevention measures are in place Support your Retail Store Manager in developing, mentoring and training all the team ensuring that they have the necessary skills to carry out the job Manage store when the Retail Store Manager is away from the business Support Store Manager in the operational compliance of the store through timely & accurate implementation of all company Health & Safety, Administrational & Security directives as advised by your Tenant Handbook & Head Office. Assist and process deliveries and organization of stock room, ensuring teamwork Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue Maintain a clean and orderly environment in the store and back office/kitchen areas Participating in management meetings by bringing fresh ideas, that are realistic and achievable Knowledge, Skills & Experience At least 1 year's demonstrable experience gained within a premium brand, as Assistant Store Manager, Supervisor or Senior Sales. Must have a passion for developing teams with a sense of responsibility and commitment to excellence Customer focused with a proven high standard of customer service delivery Commercial awareness and reaction and driven to deliver an exceed sales results Be a role model and lead by example and operate with honesty and integrity Shows innovation and initiative and implement new ideas with confidence Demonstrates respect, leadership capabilities and regularly exceeds expectations Be able to be professional at all times, but with an outgoing, friendly and engaging personality Seeks opportunities to be proactive and pre-empt store and team issues Excellent communication skills both written and verbal Good at prioritizing and meeting deadlines Enthusiastic, self-confident, well presented, self-motivated with a can-do attitude Maintain a smart and presentable appearance Must be able to work and willingness to work flexible hours to meet the needs of the business Why TEMPUR is a great place to work Commission based sales - sell more, earn more! 25 days holiday Life Insurance Pension contributions Private medical insurance Team initiatives Training & Development