Parity Network

Head of IT Service Management 600 day rate (Inside IR35), Hybrid Working Parity is delighted to partner with our client; a public sector organisation, who are looking to recruit an experienced to lead and shape the strategic direction of IT Service Management across a complex and high-profile environment. You will be responsible for defining the vision, governance, and continuous improvement of service management practices, ensuring services are delivered effectively, consistently, and in alignment with organisational and customer requirements. This is a senior leadership role requiring strong stakeholder engagement, operational oversight, and a proven track record in large-scale IT service environments. Key Responsibilities Lead and develop a Service Management team, ensuring capacity, performance, and adherence to standards Define and deliver the IT Service Management strategy and continuous improvement roadmap Act as a senior escalation point for service issues and stakeholder concerns Oversee service performance, reporting, and customer satisfaction metrics Ensure ITIL-aligned processes are embedded and continuously improved Lead on service design input into new bids, contracts, and change requests Manage supplier relationships and support contract/service negotiations Ensure SLA/OLA compliance and effective service delivery governance Engage with senior stakeholders and customers across the organisation Promote a strong culture of professionalism, accountability, and continuous improvement Support team development, recruitment, coaching, and performance management Essential Skills & Experience Extensive experience in large, complex IT service delivery environments Proven leadership of service management or senior service delivery teams Strong knowledge of ITSM tools (e.g. ServiceNow) Deep understanding of SLA/OLA creation and management Experience working to ISO 9001 and ISO/IEC 20000 standards ITIL 4 Managing Professional (or ITIL V3 Expert with ITIL 4 Foundation) Strong commercial and financial management experience in regulated environments Experience leading organisational change and service transformation Supplier and third-party management experience Strong stakeholder engagement and communication skills Understanding of IT infrastructure, security, and communications technologies Desirable Skills ITIL 4 Strategic Leader or ITIL Master Experience with project/programme delivery methodologies Experience working within UK Government. Lean Six Sigma or similar continuous improvement qualifications Security Requirements Candidates must: Be eligible to obtain UK Government SC Clearance (or already hold SC clearance) Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)

Change & Release Manager 475 day rate (Inside IR35), Hybrid working Parity is delighted to partner with our client, a public sector organisation, who are looking to recruit an experienced Change & Release Manager to join a high-profile government services environment. This role is responsible for leading change enablement activities, ensuring effective release coordination, managing service delivery risks, and driving continual service improvement across a complex IT estate. You will act as the process owner for Change Enablement, working closely with customers, technical teams, service managers, and senior stakeholders to ensure successful delivery of services while maintaining compliance with industry and government standards. Key Responsibilities Manage customer expectations and communicate service risks, dependencies, and impacts. Plan, coordinate, and oversee releases and associated interdependencies. Identify, assess, and mitigate risks that could affect service delivery. Build strong relationships with internal and external stakeholders, providing expert guidance on change and release management. Lead resource planning, capacity forecasting, prioritisation, recruitment, training, coaching, and performance management activities. Manage and motivate a small team, ensuring effective development, performance, and adherence to HR policies. Produce management information, service reports, and improvement plans for senior stakeholders. Drive continual service improvement through process reviews, maturity assessments, and operational enhancements. Support audits and ensure compliance with ISO9001, ISO20000, and ISO27001 standards. Maintain process ownership, governance, training, and process advocacy across the organisation. Manage the performance and effectiveness of the Change Enablement team. Participate in an on-call rota for up to seven days per calendar month when required. Essential Skills & Experience ITIL Foundation certification. Strong understanding of IT Service Management and Change & Release Management processes. Experience managing releases, risks, dependencies, and stakeholder expectations in complex IT environments. Demonstrable leadership experience managing teams and driving performance. Strong analytical and problem-solving skills with the ability to interpret and present data effectively. Excellent communication and stakeholder management skills. Knowledge of Service Management tooling and operational processes. Proven track record of delivering results and meeting performance targets. Experience working within government or highly regulated environments. Desirable Skills & Qualifications ITIL Managing Professional / Intermediate certifications. ITIL Specialist - Create, Deliver & Support Certification. ITIL Practice Manager - Plan, Implement & Control Certification. Agile Foundation Certification (BCS Agile Foundation or equivalent). Working knowledge of ISO9001, ISO20000, and ISO27001 frameworks. Experience with ServiceNow. Knowledge of UK Government Digital, Data and Technology (DDaT) Change & Release Manager framework. Qualification in Computer Science, STEM, Networking, Digital Communications, or equivalent experience. Security Requirements Candidates must: Be eligible to obtain UK Government SC Clearance (or already hold SC clearance) This is an excellent opportunity for an experienced Change & Release professional to lead critical service delivery processes within a secure and mission-critical government environment. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)

Business Analyst - Revenue, 6 months contract, Inside IR35 £2 40 a day. Glasgow - Hybrid role Parity Group are delighted to partner with our client, a prestigious public sector organisation, who is looking to recruit a Business Analyst for a minimum 6-month period, this role will be hybrid with weekly visits to their site in Glasgow. You will receive a daily rate of around £2 40 a day and the contract will see you INSIDE IR35 . About the Role Our client is seeking a motivated Business Analyst to join their Customer Revenue Billing Team, driving innovation and improvement in user-focused billing solutions. You'll play a key role in enhancing business systems and processes, with a particular focus on cloud updates in the CCS platform. This role offers the chance to make a real impact, working collaboratively across teams and developing your skills in a supportive, forward-thinking environment. Key Responsibilities Lead and support User Acceptance Testing (UAT) for cloud updates - defining criteria, creating test cases, coordinating sessions, and documenting results. Support financial operations, including ledger reconciliations, billing accuracy, and discrepancy investigations. Identify, design, and deliver process improvements and automation opportunities aligned with business goals. Act as a bridge between business teams, IT, and project leads, ensuring clear and accurate documentation of requirements. Contribute to training, user support, and post-implementation reviews to ensure solutions deliver value. Skills & Experience Strong financial acumen, with experience in accounting practices, reconciliations, and controls. Confident working with data analysis and reporting, with the ability to interpret complex datasets. Advanced Excel skills essential; experience with Power BI and Power Automate highly desirable. Excellent analytical, communication, and problem-solving skills. Highly organised and detail-focused, with the ability to manage multiple priorities. Collaborative mindset and a proactive approach to driving improvement. If this sounds like the role for you, please contact me, Lynne Strang, for more information or Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at