Coppersmith Recruitment

Job description: Our cient is seeking a Legal PA to provide comprehensive administrative and secretarial support to lawyers and legal teams, ensuring the smooth and efficient running of the office. This role requires proficiency in digital dictation and experience with BigHand, Proclaim experience would be advantageous. Key Responsibilities: Administrative Support: Manage diaries and schedule appointments. Organise meetings, including booking venues and arranging refreshments. Handle travel arrangements and itineraries. Document Management: Prepare and format legal documents, correspondence, and reports. Conduct digital dictation using BigHand software to transcribe dictations accurately and efficiently. Maintain and update filing systems, both electronic and paper-based. Client Interaction: Act as the first point of contact for clients, both in person and on the phone. Handle client queries and direct them to the appropriate person or department. Ensure client confidentiality and handle sensitive information with discretion. Communication: Draft and proofread emails, letters, and other communications. Liaise with internal and external stakeholders to coordinate activities and relay information Team Support: Assist lawyers and legal teams with case management and administrative tasks. Organise and maintain client files and case notes. Support the billing process by preparing invoices and managing expenses. Office Management: Monitor and order office supplies. Ensure office equipment is maintained and serviced as necessary. Perform general clerical duties such as photocopying, scanning, and faxing. Essential Skills and Experience: Digital Dictation: Proficiency in digital dictation systems, specifically BigHand. Secretarial Skills: Strong administrative and secretarial skills, with attention to detail. Legal Knowledge: Understanding of legal terminology and processes. Communication: Excellent verbal and written communication skills. Organisation: Strong organizational and time-management skills, with the ability to prioritize tasks effectively. Technology: Competent in using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other office software. Proclaim knowledge advantageous. Confidentiality: Ability to handle sensitive information with discretion and maintain confidentiality. Desirable Skills and Experience: Previous experience as a Legal PA or Secretary in a law firm. Knowledge of legal case management software. Experience in a fast-paced, professional environment. Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday. Our client offers 3/2 alternative working from home pattern staff after probation. If you would like to know more please get in touch.

Head of Property Management Location: Hemel Hempstead Salary: Around 40,000 (negotiable, depending on experience) Coppersmith Recruitment are working on behalf of a well-established property company to appoint a Head of Property Management . This is a key leadership role, overseeing a substantial residential portfolio while managing and supporting a team of property managers and administrative staff. The successful candidate will be responsible for ensuring the smooth running of the department, maintaining compliance, and delivering excellent service to both landlords and tenants. This is an ideal opportunity for an experienced property professional ready to step up into a leadership position, or an established manager looking for a new challenge. Key Responsibilities Leadership & Team Development Lead, coach, and support the property management team, encouraging professional growth and high performance. Allocate and monitor workloads, providing visibility to senior management and ensuring consistent service standards. Create a collaborative, supportive environment where cross-skilling and knowledge sharing are encouraged. Property Management Oversight Take responsibility for a large residential portfolio, ensuring compliance, efficiency, and client satisfaction. Advise and guide team members on complex cases, acting as the senior escalation point. Oversee tenancy renewals, terminations, inspections, deposit disputes, rent collection, arrears, and landlord payments. Manage maintenance requests, liaising with contractors and ensuring cost-effective, timely solutions. Build and maintain strong relationships with contractors, suppliers, and service providers. Landlord & Tenant Relations Represent the business with professionalism and integrity in all dealings with landlords and tenants. Act as the senior contact for escalated issues, providing expert advice and clear communication. Compliance & Risk Ensure all activities and processes meet current lettings legislation and industry best practice. Oversee statutory checks, health and safety compliance, and legal obligations across the portfolio. Operational & Financial Management Drive efficiency through improved systems, processes, and reporting. Monitor KPIs and prepare management reports for senior leadership. Oversee property budgets, claims, and financial reporting. Continuous Improvement Identify areas for improvement within the department. Lead initiatives to enhance customer experience, streamline operations, and improve team effectiveness. Person Profile Experience (Essential) Solid background in property management with proven experience in residential lettings. Previous experience supervising, mentoring, or leading staff. Strong understanding of lettings legislation, compliance, and industry processes. Experience (Desirable) Previous responsibility for managing a department or large portfolio. ARLA qualification or equivalent. Skills & Attributes Calm and supportive leadership style with excellent people management skills. Highly organised, able to prioritise and delegate effectively. Strong problem-solving ability and resilience under pressure. Clear, confident communicator with commercial awareness. Committed to delivering outstanding service. Qualifications Full UK driving licence and access to own vehicle. ARLA qualification or equivalent (desirable).