Devonshire Hayes

Are you a senior Service Designer with experience working within the Public Sector? If so, I have an exciting opportunity for you within the public sector. I am working with a firm who are looking to bring on a Senior Service Designer on a contract basis, the role would run until the end of October initially (around 7/8 months) and would be inside IR35 with a rate of between £600-£700 p/d. This be would hybrid with 1 day a week on site and can work out of their London, Cardiff or Glasgow Offices Requirements Professional experience in service design (lead criteria) Professional experience of working with Interaction Design, Content Design and User Research (lead criteria) Demonstrable experience designing systems for use across multiple services, and identifying the simplest of a variety of approaches Ability to make and justify decisions characterised by high levels of risk, impact and complexity Ability to prioritise and mitigate design constraints Experience working as a service designer in public sector Experience working to the GDS service standard and undertaking service assessments

Devonshire Hayes have partnered with a fantastic government agency as they are looking to hire a talented Senior User Researcher who has a proven back working GDS Principals. Key requirements Professional user research experience in conducting a range of methodologies (lead criteria) Professional experience of working with multi-disciplinary user-centred design professions and digital delivery professions Professional experience of working with internal stakeholders in government Professional experience of working in Discovery phase of live service Ability to help an organisation adopt a wide range of user research methods, and to choose the correct methods for the user group and desired outcome Experience practising GDS way of work as best practice A good demonstrable experience in complying with GDPR and Accessibility legislation, and understanding of how these impact UR processes and procedures

Devonshire Hayes have partnered with a fantastic government agency as they are looking to hire a talented Senior Content Designer who has a proven back working GDS Principals. Professional experience delivering research and data driven content design (lead criteria) Professional experience of working with interaction design, service design and user research (lead criteria) Demonstrated ability to translate complex, technical policy concepts into simple, clear ideas Experience developing efficient ways of working for content designers in multidisciplinary teams Experience in managing, mentoring or training teams in content design. Experience working as a content designer in public sector Experience working to the GDS service standard and undertaking service assessments

Are you a senior/Lead Interaction Designer with experience working within the Public Sector? If so, I have an exciting opportunity for you within the public sector. I am working with a firm who are looking to bring on a Lead Interaction Designer on a contract basis, the role would run until the end of October initially (around 7/8 months) initially and would be inside IR35 with a rate of between £600-£700 p/d.This be would hybrid with 1 day a week on site and can work out of their London, Cardiff or Glasgow Offices Requirements Professional experience in interaction design at Lead level Professional experience of working with Service Design, Content Design & User Research Experience using the GDS Design System and the ability to prototype using the GDC prototyping kit (lead criteria) Experience working in the GDS service standard and undertaking service assessment Understanding of digital accessibility, relevant guidance and legislation

Are you experience in AI development and automation using Microsoft Copilot? If so I have an exciting opportunity. I am currently working with a client who is looking to bring onboard a MS Copilot AI Engineer on a contract basis until the end of March 2026, they are looking for someone who can start ASAP the pay for the role is up to around £700 p/d inside of IR35. The role is hybrid with 1 day on site at their London office. Must be SC Cleared I have added the required info below, if this is of interest please let me know. Must be SC Cleared Proven hands-on experience in Agentic AI development and automation using Microsoft Copilot Studio. (LEAD) Understanding of data science concepts, AI/ML models, automation workflows, and agentic orchestration to enhance business processes. (LEAD) Familiarity with Microsoft Power Platform concepts, including Power Automate, Power Apps, and Dataverse. (LEAD) Experience applying Generative AI and prompting techniques. Strong understanding of AI governance, observability, and compliance frameworks. Proven ability to deliver secure, scalable, and responsible AI solutions. Excellent communication and presentation skills Extensive experience working collaboratively with diverse colleagues and stakeholders. Knowledge of the Microsoft ecosystem, particularly M365, Power Platform, and Azure. Experience integrating Copilot Studio with Azure AI Foundry solutions. Cyber Security Awareness

If you are an experienced Desktop Support Engineer with strong Mac experience we have a 2nd line role, we would like to discuss with you. We are seeking a highly skilled Desktop Engineer with strong Mac experience to join our Service Desk team. This role will suit someone who enjoys a hands-on, customer-facing position, supporting colleagues across the business both in person and remotely. You will play a key role in ensuring users have the tools and systems they need to work effectively, with a focus on Apple Mac device management and support. This is a 2nd line, office-based role providing a mix of face-to-face support via our walk-up Techbase (Genius Bar style) and remote assistance for colleagues across multiple time zones. Key Responsibilities Provide 2nd line desktop support for Mac and Windows users across the organisation. Act as a subject matter expert for Apple Mac environments, including setup, troubleshooting, patching, and application support. Use Jamf for Mac management and SCCM/Intune for Windows environments. Deliver face-to-face technical support through our Techbase, ensuring a high-quality, customer-first experience. Support meeting room technology (AVI), including video conferencing and presentations. Provide remote support using tools such as Bomgar (experience with other platforms acceptable). Manage tickets effectively through ServiceNow, following ITIL-aligned processes. Maintain and troubleshoot network connectivity, Active Directory, and Azure AD accounts. Provide administration and support for applications including Microsoft 365, Adobe Suite, and OKTA SSO. Support mobile devices, telephony, and collaboration tools. Contribute to knowledge base documentation and continuous improvement of IT support processes. Skills & Experience Required 3+ years' experience in a desktop support or 2nd line IT role. Proven experience supporting Apple Mac environments in a corporate setting. Solid technical proficiency with : Jamf Pro (Apple device management) SCCM/Intune (Windows endpoint management) Microsoft 365 suite Adobe Creative Suite Active Directory & Azure AD OKTA SSO and MFA solutions Networking fundamentals (TCP/IP, Wi-Fi, VPNs) ServiceNow (or similar ITSM tool) Experience working across multiple time zones. Strong understanding of ITIL practices and service management principles. Excellent communication skills, with the ability to explain technical issues clearly to non-technical users. Relevant technical certifications (Apple, Microsoft, ITIL, Jamf) or equivalent experience.

If you are an experienced User Researcher with excellent communication skills we have a new contract we would like to discuss with you. Please note this role has been deemed inside IR35 and requires a day per week onsite. Professional experience as a user researcher, working with other User Centred Design disciplines Experience advocating for user research and engaging sceptical colleagues and stakeholders The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services. Ability to select appropriate qualitative and quantitative research methods to meet the needs of the team and project Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions Lead colleagues to analyse research data and synthesise clear and actionable findings Communicate user research findings to help the wider team and organisation develop a deep understanding of users and their needs Work closely with product manager and content designers to turn user research findings into stories and actions that lead to valuable product and service features Help build user-centred practices in digital communications team Develop and ensure good user research practice, sharing knowledge with other user researchers Experience working with GDS frameworks would be highly advantageous You will plan and do research to understand our users' behaviours, needs, and motivations. You will plan and conduct research using different techniques such as usability tests, surveys, diary studies, card sorting, and interviews. You'll work with content designers, accessibility specialists, product managers, and other stakeholders to turn research into actionable insights for product development and innovation.

If you are a mid-level DevOps Engineer with excellent communication skills and a proven track record of working with a small and agile team, we have a new role we would like to discuss with you. Please note this role will require onsite attendance twice a week in London. This is a role ideal for someone who has 2-3 years' experience in DevOps. Responsibilities: Develop and maintain CI/CD pipelines from Azure DevOps Design, build, and manage infrastructure in Azure. Develop and maintain collaborative tools like Jira and their integration with Azure DevOps, Teams etc. Integrating Azure SSO/RBAC into all the collaboration and development tools. Implement monitoring, logging, and alerting using tools like Prometheus, Grafana, or ELK Manage containerised services using Docker and Kubernetes (EKS) Candidate would also be required to add features and support existing system. Skills: Proven hands-on experience with Microsoft Azure, including native services and resource management. Solid understanding of DevOps principles and CI/CD pipeline design CI/CD tooling (Azure DevOps, GitHub Actions, etc.) Git-based workflow (PR, Merges, Jira status, CI and then CD). IaC (Terraform, ARM) Scripting (Python, PowerShell, Bash) Monitoring and alerting tools (eg Prometheus, Grafana, Azure Monitor). Collaboration tools (Jira and ). Integration tools like Power Automate, Slack etc. Good to have Programming language (C#/.NET/Python)