Thames Water
Are you ready to make a real impact in your community? We're looking for a hands-on, customer-focused individual to join our operational response team as a Customer Incident Responder.This is a field-based role at the heart of Thames Water's incident response operations. You'll be part of a fast-moving unit that plays a vital role in protecting public health and maintaining customer trust during service disruptions. Whether responding to emergencies or preparing for future incidents, you'll help ensure our customers stay informed, supported, and supplied with water when they need it most. What you'll be doing as a Customer Incident Responder As a Customer Incident Responder, you'll be on the front line during water supply incidents-delivering essential services, managing logistics, and providing compassionate support to our customers. Your key responsibilities will include: Responding to incidents and supporting customers, including vulnerable groups. Setting up and managing bottled water stations across the Thames Water region. Developing site-specific plans for key locations such as hospitals, schools, and prisons. Supporting customer communication and response efforts during incidents. Driving and maintaining a company van, adhering to all road safety regulations. Leading and supporting on-site teams to ensure safe and coordinated operations. Carrying out proactive, customer-focused tasks when not responding to incidents. Always ensuring compliance with health, safety, and hygiene standards. Location: This is a field-based role primarily covering the Thames Water region between Reading and Dartford. While your base location may be one of our operational sites, your starting point should be within the Thames Water area. Working Pattern: This role works on a 16-week shift pattern with rotating shift times between 06:00 and 22:00. There is also a requirement for weekend working on a rotating basis.We currently have two available positions - one permanent and one fixed-term contract. What you should bring to the role Full UK driving licence and confident driver. Physically fit and capable of manual handling tasks. Strong communication and interpersonal skills, especially under pressure and during customer-facing incidents. Comfortable working independently in remote and high-pressure environments and outdoors in all weather. Basic IT skills for using portable devices. Customer-focused with a helpful attitude. Aware of health, safety, and hygiene standards. Experience in customer service or utilities is desirable. What's in it for you? Competitive salary from £26,000 to £31,000 per annum, depending on skills and experience. 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays) Performance-related bonus. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Are you ready to make a real impact in your community? We're looking for a hands-on, customer-focused individual to join our operational response team as a Customer Incident Responder.This is a field-based role at the heart of Thames Water's incident response operations. You'll be part of a fast-moving unit that plays a vital role in protecting public health and maintaining customer trust during service disruptions. Whether responding to emergencies or preparing for future incidents, you'll help ensure our customers stay informed, supported, and supplied with water when they need it most. What you'll be doing as a Customer Incident Responder As a Customer Incident Responder, you'll be on the front line during water supply incidents-delivering essential services, managing logistics, and providing compassionate support to our customers. Your key responsibilities will include: Responding to incidents and supporting customers, including vulnerable groups. Setting up and managing bottled water stations across the Thames Water region. Developing site-specific plans for key locations such as hospitals, schools, and prisons. Supporting customer communication and response efforts during incidents. Driving and maintaining a company van, adhering to all road safety regulations. Leading and supporting on-site teams to ensure safe and coordinated operations. Carrying out proactive, customer-focused tasks when not responding to incidents. Always ensuring compliance with health, safety, and hygiene standards. Location: This is a field-based role primarily covering the Thames Water region between Reading and Dartford. While your base location may be one of our operational sites, your starting point should be within the Thames Water area. Working Pattern: This role works on a 16-week shift pattern with rotating shift times between 06:00 and 22:00. There is also a requirement for weekend working on a rotating basis.We currently have two available positions - one permanent and one fixed-term contract. What you should bring to the role Full UK driving licence and confident driver. Physically fit and capable of manual handling tasks. Strong communication and interpersonal skills, especially under pressure and during customer-facing incidents. Comfortable working independently in remote and high-pressure environments and outdoors in all weather. Basic IT skills for using portable devices. Customer-focused with a helpful attitude. Aware of health, safety, and hygiene standards. Experience in customer service or utilities is desirable. What's in it for you? Competitive salary from £26,000 to £31,000 per annum, depending on skills and experience. 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays) Performance-related bonus. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Thames Water
Reading, Berkshire
We are looking for a Project Engineer to join Thames Water permanently. A unique opportunity to work alongside the Engineering Solutions Lead in Waste Network Operations, delivering a suite of both planned and reactive DMC projects.A new function within the Shared Services structure, looking to manage the process of operationally focused intervention and network repair projects, taking concepts from cradle to grave in a fast-paced environment.The role will provide exposure to reactive and emergency projects within operations, requiring contractor, stakeholder, and project management skills.We are seeking an engineering professional to drive solution development and ultimately support the regional operational teams. Previous experience in either an engineering or operationally based role is critical, with the individual being passionate about driving change and introducing innovation opportunities. Monday - Friday 36 hours per week. Permanent full-time position. What you will be doing as a Project Engineer? Health & Safety management of projects and programmes of work. Producing project briefs and programme specifications. Assessment of tender returns. Project and Programme Management. Engineering support to network operations. De-risking and solution development. Providing technical assurance/guidance throughout delivery. Contractor management and liaison. Internal stakeholder management. Site audits and CDM paperwork. To thrive in this role, the essential criteria you'll need is: Waste networks operational knowledge. Experience with pipe replacement techniques. (open-cut & trenchless) Experience in sewer rehabilitation techniques. An awareness of waste network design requirements. Desirable to hold formal engineering qualifications or an approved training scheme. Experience in managing design, delivery, and handover of projects. An understanding of Client, PD and PC duties under CDM 2015 + H&S best practices. Desirable to hold IOSH or NEBOSH. Can reactively respond to operations and attend sites around the estate. Strong stakeholder management experience. Hold a full UK driving licence and have your transport. What's in it for you? Offering a salary up to £50,000 per annum depending on skills and experience a car allowance on top. 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays) GymPass is a free fitness plan and access to several well-being apps for you and up to three family members as well as discounted plans nationwide. Cycle to work scheme, always on and up to £3,000 save money, get fit and help protect the environment. WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get-fit programmes and access to a nutritionist. Benefits on Tap, access to discounts, cashback and instant vouchers. Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid. Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay. Ongoing performance development reviews to help you be your best and identify growth opportunities. Find out more about our benefits and perks Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know , we're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
We are looking for a Project Engineer to join Thames Water permanently. A unique opportunity to work alongside the Engineering Solutions Lead in Waste Network Operations, delivering a suite of both planned and reactive DMC projects.A new function within the Shared Services structure, looking to manage the process of operationally focused intervention and network repair projects, taking concepts from cradle to grave in a fast-paced environment.The role will provide exposure to reactive and emergency projects within operations, requiring contractor, stakeholder, and project management skills.We are seeking an engineering professional to drive solution development and ultimately support the regional operational teams. Previous experience in either an engineering or operationally based role is critical, with the individual being passionate about driving change and introducing innovation opportunities. Monday - Friday 36 hours per week. Permanent full-time position. What you will be doing as a Project Engineer? Health & Safety management of projects and programmes of work. Producing project briefs and programme specifications. Assessment of tender returns. Project and Programme Management. Engineering support to network operations. De-risking and solution development. Providing technical assurance/guidance throughout delivery. Contractor management and liaison. Internal stakeholder management. Site audits and CDM paperwork. To thrive in this role, the essential criteria you'll need is: Waste networks operational knowledge. Experience with pipe replacement techniques. (open-cut & trenchless) Experience in sewer rehabilitation techniques. An awareness of waste network design requirements. Desirable to hold formal engineering qualifications or an approved training scheme. Experience in managing design, delivery, and handover of projects. An understanding of Client, PD and PC duties under CDM 2015 + H&S best practices. Desirable to hold IOSH or NEBOSH. Can reactively respond to operations and attend sites around the estate. Strong stakeholder management experience. Hold a full UK driving licence and have your transport. What's in it for you? Offering a salary up to £50,000 per annum depending on skills and experience a car allowance on top. 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays) GymPass is a free fitness plan and access to several well-being apps for you and up to three family members as well as discounted plans nationwide. Cycle to work scheme, always on and up to £3,000 save money, get fit and help protect the environment. WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get-fit programmes and access to a nutritionist. Benefits on Tap, access to discounts, cashback and instant vouchers. Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid. Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay. Ongoing performance development reviews to help you be your best and identify growth opportunities. Find out more about our benefits and perks Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know , we're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
